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Great product with great support!
What do you like best about the product?
Jamf Support is always quick to get a hold of. If they don't have an answer for you immediately, they will work with you to get one. Honestly, Jamf has one of the most straightforward support experiences I have had.
What do you dislike about the product?
There are a few feature requests that have been a long time in coming. Specifically, a feature request has been up since I started using Jamf for a built-in way to hide secrets, especially when accessing the Jamf API from a script. Additionally, the built-in introspective reporting capabilities of Jamf could use some work (though there are many useful open-source tools to make up for it).
What problems is the product solving and how is that benefiting you?
We use Jamf for basic management of our macOS fleet. Jamf affords us flexibility beyond what apple offers with simple MDM.
Recommendations to others considering the product:
Make sure to check out the training courses. The Jamf 100 course is free and gives a great rundown of the basic features.
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Jamf Pro provides a comprehensive set of tools and services for managing Apple devices
What do you like best about the product?
There is a way to do every aspect of Apple device management with Jamf Pro
What do you dislike about the product?
Our organisation's complex needs require the ability to automate every aspect of what we do in Jamf Pro. Sometimes the API is lagging behind what you can do by clicking things in the admin user interface, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Our primary aim is to provide a software kiosk for our Apple device users, plus enable our administrators to improve security on those devices and deploy configurations to help our users work more efficiently. Jamf Pro gives us almost all the tools we need to do this.
G2 Review
What do you like best about the product?
Having Jamf support has been a valuable resource when we face challenges. Compared to other vendors, what I love most about our Jamf success is having a knowledge-based relationship with them. This helps to get straight to the issue or workflow at hand and saves valuable time in finding a solution. With other vendors, your contastanly have to paint a new picture with a new person. There is nothing more frustrating than having to repeat yourself when a time-sensitive critical situation occurs.
What do you dislike about the product?
My only dislike with Jamf is having to constantly reapply the activation code to the system after multiple new licenses are purchased year-round. If there is ever an update within that time frame and the activation code is not applied the cloud distribution point has a tendency to stop working until the latest activaion code is applied. For the cloud-based system, I feel like this should be an automated component by now.
What problems is the product solving and how is that benefiting you?
The iPad movement from campus to campus has been a huge problem for us. Having to re-prestage thousands of iPads at the beginning of the year for students has been a huge challenge. Even though The MUT utility can accomplish this in bulk for our 100 plus sites, it's still a per-site process. A benefit to this is the need to work with Jamf to revisit our current environment to work through this new 1 to 1 challenge.
Jamf Pro is the choice if IT dept could choose. And surprisingly, also if the end user could choose.
What do you like best about the product?
The preferred option I can recommend as a device management solution to deploy for a customer. Small or large amounts of devices, Jamf Pro scales very well.
Easy to maneuver interface. Easy to enroll devices, both using prestage zero touch enrollement, or user enrollment of devices already in use.
Zero touch enrollement leaves all the guesswork out for the end user, leaving more time for productivity within the first hour of turning on the new device or Mac(network speed and amount of software to roll out permitted). End users can get software directly distributed at setup or any time later, which is such a treat for IT used to image computers.
My favorite? SSO Kerberos extension distribution works really great, reducing time spent on logging into various web tools your organization use.
Easy to maneuver interface. Easy to enroll devices, both using prestage zero touch enrollement, or user enrollment of devices already in use.
Zero touch enrollement leaves all the guesswork out for the end user, leaving more time for productivity within the first hour of turning on the new device or Mac(network speed and amount of software to roll out permitted). End users can get software directly distributed at setup or any time later, which is such a treat for IT used to image computers.
My favorite? SSO Kerberos extension distribution works really great, reducing time spent on logging into various web tools your organization use.
What do you dislike about the product?
For a novice user, you will want to either set aside quite some time to get to know the interface and advanced options well or bring in someone who does. Otherwise, you'll be left out of the more advanced (read: the best) capabilities of Jamf Pro.
Interface has a lot of space left over if used on a high-resolution screen/fullscreen browser window. On the other side, this also makes the interface less cluttered.
Interface has a lot of space left over if used on a high-resolution screen/fullscreen browser window. On the other side, this also makes the interface less cluttered.
What problems is the product solving and how is that benefiting you?
First time setup experience for end users is much better.
Rollout of the mentioned SSO extension solved a lot of login-issues. Time spent helping with end users not being able to do work has dramatically decreased.
Rollout of the mentioned SSO extension solved a lot of login-issues. Time spent helping with end users not being able to do work has dramatically decreased.
The WOW factor is real!
What do you like best about the product?
The ability to have eyes on our Macs in the new world or Work-From-Home. Without Jamf Pro, I'd have no easy way to manage, patch, and update an ever-expanding fleet.
What do you dislike about the product?
For someone that is completely new to Jamf and scripting in general, I wish there was some more guided instructions/tutorials. So much I had to Google and find on my own. Nothing like jumping into the deep end.
What problems is the product solving and how is that benefiting you?
We are a vastly growing company that exploded during Covid. We went from 30 Macs to 90+ Macs all while going fully remote. I'm solving little things, like being able to check end-user broadband speeds, to large thing like touchless major OS Upgrades. Never has it been easier to update from Mojave to Catalina to Big Sur and now into Monterey! All while not touching a single machine. New app rollouts, ez-pz.
Jamf Pro Rocks
What do you like best about the product?
The ease of use, and if I have any questions, the community is fantastic and very helpful!
What do you dislike about the product?
I have not found anything to dislike at this point.
What problems is the product solving and how is that benefiting you?
We are a medium-sized post-secondary institution and have several lab environments. We have to keep the lab operating systems updated and current, as well as the apps that instructors use to teach. Jamf Pro helps me stay ahead of the update cycle.
Powerful tool for tracking and managing Apple devices in an Higher education School environment.
What do you like best about the product?
I appreciate the ease at zero-touch deploy
What do you dislike about the product?
There is very little in which I find unhelpful or unuseful in JAMF
What problems is the product solving and how is that benefiting you?
The most recent work has been managing a local LAPS account with a rotating password to allow for security and troubleshooting while still allowing IT to work locally on devices where necessary.
Jamf is the Rolls Royce of Mac MDM solutions
What do you like best about the product?
It has an excellent interface, comprehensive role-defined access control, is easy to navigate, and the knowledge base combined with Jamf Nation collaboration is impressive. Jamf can handle complex package and script deployment and keeps up with Apple MDM changes. It makes my life as a Mac Sys Admin much easier, and it is like having a co-worker at my side 24/7. Many API options are available on Jamf Marketplace to expand and automate Mac admin tasks and export data to reporting and alerting tools.
What do you dislike about the product?
Proprietary software using several component layers makes in-house patching somewhat complex when not using the cloud version. Tomcat and SQL issues also causes performance issues. Jamf support is often slower to react than the Mac Sys Admin community to resolve issues. It is an expensive solution for many and not a live reporting tool unless you invest in Jamf Protect.
What problems is the product solving and how is that benefiting you?
We are using Jamf as a SCEP proxy to deploy secure EAP-TLS wifi certs and deploy VPN and AV solutions. Fast device deployment using Jamf pre-staging is paramount to our business.
Excellent MDM for macOS Devices
What do you like best about the product?
Ease of use, the user interface, and overall functionality of the Jamf Pro platform. Not only that, but the publicly available API and corresponding documentation are great!
What do you dislike about the product?
The only "downside" of Jamf Pro is the lack of ability to keep applications patched and up-to-date. However, it does appear that Jamf will be implementing App Installers to resolve this issue.
What problems is the product solving and how is that benefiting you?
With Jamf Pro, my company can manage over 1,000 macOS and iOS endpoints with no problems. We realize that by using Jamf, we can save ourselves a ton of time with manual work by leveraging prebuilt configurations and automated workflows.
Best way to manage your Apple devices.
What do you like best about the product?
I like Jamf Pro because of the community that it has and the ease of use of the product.
What do you dislike about the product?
There isn't a lot to dislike about Jamf Pro, but maybe that not everyone uses it.
What problems is the product solving and how is that benefiting you?
No problems, really but to manage our Apple devices and streamline how we deploy settings and applications. Oh and inventory.
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