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Jamf Pro, an excellent enterprise MDM solution
What do you like best about the product?
Jamf Pro enables us to manage our mac enviroment efficiently and cost effectively
What do you dislike about the product?
Limited patch management options, like scheduling or delayed execution.
What problems is the product solving and how is that benefiting you?
No longer have free floating unmanaged macs in our environment, and we are able to quickly provide faculty and staff with the applications and support they need.
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Apple and Jamf goes hand in hand
What do you like best about the product?
The good thing about Jamf Pro is the day one support they bring for any apple release, making sure all new payloads from apple are available in Jamf for us to configure and use. A couple of examples, Day 1 support for macOS Monterey, Configuration profile for Defer Major OS Upgrade, and the enhanced products that they are bringing now in Jamf.
What do you dislike about the product?
These days I am observing a big issue on the Jamf Support end; the problem seems to be at the L1 support level. L2 and higher are great, but L1 takes their own time to pass on the case to L2 / L3 queue, which delays the resolution.
What problems is the product solving and how is that benefiting you?
Jamf Pro is helping us with automation, best end-user experience, onboarding, offboarding, Identity management, Conditional Access, and whatnot
The gold standard in MDM for Apple Products
What do you like best about the product?
Jamf's focus is Apple products and it shows in how they build their solutions. They always have Apple's design focus and ease of use in mind. I always know where to go if I need to make a change to a setting or update a configuration profile. I've been using Jamf since they were called Casper and every update has always included a feature that has been requested by their users. They actively listen and make changes based on feedback. As Apple releases updates, Jamf is always there to support them and I don't have to wait.
What do you dislike about the product?
With Jamf being one of the first MDM solutions for Apple products, they have to keep around some older frameworks and may be out of date with bleeding-edge technologies.
What problems is the product solving and how is that benefiting you?
We want to have as much control over our corporate Mac devices with the best user experience possible. Our users pick Apple devices because that's what they are familiar with so having Jamf and Self Service allows them to use that familiarity to manage their Mac.
Essential for Managing Apple Platforms
What do you like best about the product?
Jamf is consistently the best management platform for Apple platforms, including macOS and iOS, offering same-day support for the latest software. Additionally Jamf provides great flexibility via extension attributes and scripts, managed app schemas for Configuration Profiles, and the wonderful Jamf community.
What do you dislike about the product?
Sometimes Jamf leans too heavily on the community, instead of investing more into the product directly. However, this has been changing recently with the addidtion of managed app schemas and the rapidly expanding app catalog for patch management.
What problems is the product solving and how is that benefiting you?
Prior to my current position, I managed and supported over 1,200 devices in Higher Education, using Jamf to build a solid foundation that I could hand off to others within my org as I leveraged the Jamf API to manage and provide version control to things like extension attributes and scripts. The API is a very large reason to use Jamf over similar a Apple-focused MDM.
Managing Macs in EDU
What do you like best about the product?
I'm a single person admin managing ~1400 macs, and moving to Jamf has made that job so much easier.
What do you dislike about the product?
Using Patch is a somewhat cumbersome process, but ultimately still provides a massive benefit to keeping my computers up to date with application releases.
What problems is the product solving and how is that benefiting you?
We are deploying software and keeping those apps up to date, and managing multiple security and configuration profiles.
9 Years of being a Jamf user
What do you like best about the product?
I think the best thing is how Jamf is constantly transitioning to be better. The platform, the customer service, and the resources.
What do you dislike about the product?
That the cloud server is still not recognized by federal agencies yet.
What problems is the product solving and how is that benefiting you?
I can update Macs remotely and in big groups instead of one by one.
Recommendations to others considering the product:
To also get the premium support. You will not be let down.
JAMF is the Best Mac Management Tool
What do you like best about the product?
Easy to use. Supportive, knowledgeable community
What do you dislike about the product?
The certification process is too costly
What problems is the product solving and how is that benefiting you?
better out-of-the-box management. Theft tracking and recovery
Higher Ed and jamf:Dynamic Duos
What do you like best about the product?
It is very intuitive and they have great guides and valuable communication about new ways and approaches to managing your environment, be in small business or schools or enterprise.
What do you dislike about the product?
Patching could be better. Dashboards could provide more detail by default rather than developing through 3rd party but these are operational wants, not needs.
What problems is the product solving and how is that benefiting you?
Managing compliance of a large (largest) college within a university. Getting hit hard with community insisting they should not be as locked down but jamf is giving our users options to get the feeling of freedom without being free to get compromised or proactively quarantined by our ISO.
Recommendations to others considering the product:
Definitely buy into the jamf jumpstart. It is valuable. Getting an engineer dedicated to setting you up was a huge bonus and peace of mind.
Second to none
What do you like best about the product?
Jamf Pro is easy to set up, simple to learn and has the best support community on the planet. Jamf is the GO-TO product for managing Apple devices, and I'm honestly not sure what I would be doing without it today. It has consistently made my life easier and allowed us not only to be more productive but far more efficient from a support standpoint.
What do you dislike about the product?
I do wish that Jamf provided an in-house VPN option, similar to other MDM platforms.
What problems is the product solving and how is that benefiting you?
Mass deployment, mass management, streamlined support. The result is happier staff and customers.
Recommendations to others considering the product:
You won't find a better product for managing Apple devices.
Jamf Pro - Great All Round Solution
What do you like best about the product?
Jamf Pro has extraordinary remote management abilities
What do you dislike about the product?
Reporting could be improved as the timezone is UTC, not local for reports and exports to PowerBi.
What problems is the product solving and how is that benefiting you?
Jamf Pro has allowed us to manage our whole iPad Fleet remotely.
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