We manage macOS and iOS devices using Jamf Pro. We are a K through 12 school district and have single users and shared devices. We use Jamf Pro to set up and keep all our Macs and iOS devices up to date and make sure all our corporation's software is installed. Jamf has the ability to not only deploy configuration profiles but also deploy management policies. This allows for a total deployment tool to manage all aspects of our fleet.
Jamf Pro
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Great policy management, lots of API integrations, and helpful technical support
What is our primary use case?
How has it helped my organization?
Jamf has given us the ability to manage and make live changes to our entire fleet at a click of a button. At any time, I can see a user's devices, what their IP is, what apps they have been using, and any pending software updates. This allows us to give real-time updates and reports to management and allows our IT staff to better assist our end-users in our organization.
What is most valuable?
Policy management is very valuable to us. It can do so many things - from setting up accounts to installing new software or just editing a .plist file. It can do it all!
You also have Jamf's recon tool that keeps your inventory up to date and allows you to pull real-time reports of your devices.
With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.
What needs improvement?
The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.
There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.
For how long have I used the solution?
I have been using Jamf Pro for five years.
What do I think about the scalability of the solution?
The product is very scalable! There are tons of API integration and add-ons. Also, Jamf has zero-day support and is always adding new things.
How are customer service and support?
Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process and help you find the answer.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Meraki MDM. We switched as it could not do everything we needed and we needed a complete management solution.
What's my experience with pricing, setup cost, and licensing?
New users should make sure they pay to do the onboarding, and then, once onboarded, attend Jamf user groups and join the Jamf Heroes group.
Which other solutions did I evaluate?
We did not evaluate other options.
great software, great community
What do you like best about the product?
time saving, more security, great support and great community
What do you dislike about the product?
difficult start for MDM newcomers, but with the training offered it is doable
What problems is the product solving and how is that benefiting you?
patch management, closing security gaps, daily support, software rollout
Jamf Pro is where it's at! If you’re an Apple Admin!
What do you like best about the product?
This is the flagship solution that you're looking forI like the fact that I can manage my entire Apple environment all in one place.
What do you dislike about the product?
There isn't anything I dislike about Jamf Pro. Maybe a few UI flows could stand to be redesigned, but other than that, it's solid.
What problems is the product solving and how is that benefiting you?
I can only imagine how difficult it would be to manage our Apple environment without Jamf Pro.
Jamf pro has made my job easier
What do you like best about the product?
Being able to easily see inventory of the computers in our environment and to get a snapshot of the systems that need to be updated with new software updates and OS updates
What do you dislike about the product?
The only thing I dislike is it would be on me not utilizing it to it's full potential
What problems is the product solving and how is that benefiting you?
The direct tie-in with Apple's DEP make it a breeze to be able to send out a brand new device and have it automatically enroll into our JAMF instance. MDM could not have been easier
Jamf Pro, best of the best in Apple Device Management
What do you like best about the product?
I love the ease of use and the scalability. Anything you want to manage, as long as Apple has allowed it for 3rd party vendors, you can! It should be the first tool of any Mac Admin! It's a top-tier MDM solution with an even better support team!
What do you dislike about the product?
There's not much to say here. Setup and management are simple, and use is intuitive. The development team is pretty good at being on top of feature requests, but a couple would be lovely if implemented (configuration profile installation logs, for example).
What problems is the product solving and how is that benefiting you?
The largest problem we are solving is device management at the K-12 level. Jamf Pro is able to keep our devices managed, safe, and running smoothly throughout the school year.
Jamf Pro is the best Apple Device management tool out there.
What do you like best about the product?
The ease of deploying and managing Apple Apps. The number of available tools in JAMF to configure device settings.
What do you dislike about the product?
Some of the tools available for iPads are not available for computers (e.g. - Update Inventory).
What problems is the product solving and how is that benefiting you?
Locking iPads that Apple no longer supports. Jamf Pro makes it easy to identify iPads Apple no longer supports and take action on those devices.
Jamf Pro is powerful and reliable.
What do you like best about the product?
We have self-hosted Jamf Pro since the Casper days, going back 10 years. We have never had an issue with the server components; backups have been automated and straightforward. We have had to do two migrations since the initial deployment and restoring the database has never been a problem. They provide ample documentation and the community is a fantastic resource in addition to the quick response of the Jamf support teams.
What do you dislike about the product?
The UI has made some inconsistent changes (esp in the Settings -> Scripts) that make searching annoying.
What problems is the product solving and how is that benefiting you?
Jamf Pro is the backbone of our One-to-One program.
Makes managing Apple devices easy
What do you like best about the product?
The support. If there are ever any questions about anything, there is help. Jamf Support is always excellent, but I find Jamf Nation is the best starting point. Users are extremely helpful and supportive. Even when there isn't a good answer, its great to know you're not alone.
What do you dislike about the product?
Not sure I like the revamped Jamf website, still having trouble navigating to find resources (particularly scripts and such).
What problems is the product solving and how is that benefiting you?
When I started with Jamf, it made imaging computers MUCH easier and faster to manage. Now it integrates with MDM for even more effortless "imaging" and setup. We're not quite to zero-touch yet but it still speeds things up, and we don't have to babysit it while the computers are going through the setups. We are just starting to use Jamf for patch management. We also manage iPads and Apple TVs.
A Must-Have for Mac Administrators
What do you like best about the product?
Automation of software installation/configuration. Self Service is awesome!
What do you dislike about the product?
I can't think of a downside. It's pretty great :)
What problems is the product solving and how is that benefiting you?
Many end users get solutions to issues much quicker. Less time spent traveling between buildings has been very beneficial and allows more time for problem-solving.
Powerful product
What do you like best about the product?
Jamf is very powerful and allows us to customize the management solution to fit our organization's changing needs. The workflow possibilities are endless. If you can scheme it up, you can most likely implement it with Jamf.
What do you dislike about the product?
The third-party application patching feature, Jamf Patch, has been neglected for many years. Competing products provide an easy way to source application installers directly within the product. Jamf Pro requires you to engineer your own solution. This is a key area where Jamf is falling behind competitors.
What problems is the product solving and how is that benefiting you?
We manage a fleet of 5,000+ devices. Jamf Pro allows us to enforce organizational and audit obligations and ensure the security of our global workforce's endpoints. We're able to quickly pivot and adapt to business needs because of the ease of iterating within Jamf.
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