Jamf Pro
JamfExternal reviews
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It's cool to administrate Apple devices
What do you like best about the product?
Applying policies, scripts, packages. Restrictions
What do you dislike about the product?
Sometimes the jamf cloud instance is a bit laggy.
What problems is the product solving and how is that benefiting you?
Patch management, security restrictions etc.
Jamf Pro, an excellent enterprise MDM solution
What do you like best about the product?
Jamf Pro enables us to manage our mac enviroment efficiently and cost effectively
What do you dislike about the product?
Limited patch management options, like scheduling or delayed execution.
What problems is the product solving and how is that benefiting you?
No longer have free floating unmanaged macs in our environment, and we are able to quickly provide faculty and staff with the applications and support they need.
Apple and Jamf goes hand in hand
What do you like best about the product?
The good thing about Jamf Pro is the day one support they bring for any apple release, making sure all new payloads from apple are available in Jamf for us to configure and use. A couple of examples, Day 1 support for macOS Monterey, Configuration profile for Defer Major OS Upgrade, and the enhanced products that they are bringing now in Jamf.
What do you dislike about the product?
These days I am observing a big issue on the Jamf Support end; the problem seems to be at the L1 support level. L2 and higher are great, but L1 takes their own time to pass on the case to L2 / L3 queue, which delays the resolution.
What problems is the product solving and how is that benefiting you?
Jamf Pro is helping us with automation, best end-user experience, onboarding, offboarding, Identity management, Conditional Access, and whatnot
The gold standard in MDM for Apple Products
What do you like best about the product?
Jamf's focus is Apple products and it shows in how they build their solutions. They always have Apple's design focus and ease of use in mind. I always know where to go if I need to make a change to a setting or update a configuration profile. I've been using Jamf since they were called Casper and every update has always included a feature that has been requested by their users. They actively listen and make changes based on feedback. As Apple releases updates, Jamf is always there to support them and I don't have to wait.
What do you dislike about the product?
With Jamf being one of the first MDM solutions for Apple products, they have to keep around some older frameworks and may be out of date with bleeding-edge technologies.
What problems is the product solving and how is that benefiting you?
We want to have as much control over our corporate Mac devices with the best user experience possible. Our users pick Apple devices because that's what they are familiar with so having Jamf and Self Service allows them to use that familiarity to manage their Mac.
Essential for Managing Apple Platforms
What do you like best about the product?
Jamf is consistently the best management platform for Apple platforms, including macOS and iOS, offering same-day support for the latest software. Additionally Jamf provides great flexibility via extension attributes and scripts, managed app schemas for Configuration Profiles, and the wonderful Jamf community.
What do you dislike about the product?
Sometimes Jamf leans too heavily on the community, instead of investing more into the product directly. However, this has been changing recently with the addidtion of managed app schemas and the rapidly expanding app catalog for patch management.
What problems is the product solving and how is that benefiting you?
Prior to my current position, I managed and supported over 1,200 devices in Higher Education, using Jamf to build a solid foundation that I could hand off to others within my org as I leveraged the Jamf API to manage and provide version control to things like extension attributes and scripts. The API is a very large reason to use Jamf over similar a Apple-focused MDM.
Managing Macs in EDU
What do you like best about the product?
I'm a single person admin managing ~1400 macs, and moving to Jamf has made that job so much easier.
What do you dislike about the product?
Using Patch is a somewhat cumbersome process, but ultimately still provides a massive benefit to keeping my computers up to date with application releases.
What problems is the product solving and how is that benefiting you?
We are deploying software and keeping those apps up to date, and managing multiple security and configuration profiles.
9 Years of being a Jamf user
What do you like best about the product?
I think the best thing is how Jamf is constantly transitioning to be better. The platform, the customer service, and the resources.
What do you dislike about the product?
That the cloud server is still not recognized by federal agencies yet.
What problems is the product solving and how is that benefiting you?
I can update Macs remotely and in big groups instead of one by one.
Recommendations to others considering the product:
To also get the premium support. You will not be let down.
JAMF is the Best Mac Management Tool
What do you like best about the product?
Easy to use. Supportive, knowledgeable community
What do you dislike about the product?
The certification process is too costly
What problems is the product solving and how is that benefiting you?
better out-of-the-box management. Theft tracking and recovery
Higher Ed and Jamf:working through the HighEd challenges
What do you like best about the product?
Their relationship with Apple. If you are going to be the best tool at supporting an OS, this is absolutely critical. Without it, you will always be steps behind which leaves for a limited support product.
What do you dislike about the product?
Patching still needs to be better. Dashboards could provide more detail by default rather than developing through 3rd party but these are operational wants, not needs. Provide more default compliance tools versus making them add-ons for a price.
What problems is the product solving and how is that benefiting you?
Compliance management and inventory. We do not have an off boarding process so machines walk away. Being able to lock them and force a return is huge.
Recommendations to others considering the product:
Definitely buy into the jamf jumpstart. It is valuable. Getting an engineer dedicated to setting you up was a huge bonus and peace of mind.
"Succeed with Jamf"
What do you like best about the product?
Jamf has allowed us to maintain hundreds of Apple devices right from our desktops without having to put hands on those devices.
What do you dislike about the product?
There is a steep learning curve to Jamf but once you have it, life is so much easier.
What problems is the product solving and how is that benefiting you?
I am installing and uninstalling apps on our users' devices without taking the devices away from them. Jamf offers a lot of benefits and features to our users, giving them more access and support in real-time.
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