BMC Helix Enterprise Service Management
BMC SoftwareExternal reviews
20 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent product!
What do you like best about the product?
Ease of deployment, brilliant functionality such as the ability to Remote Control and fully manage devices across the internet without the need for a VPN. Client Management covers all area's you would expect from a client management perspective but done really well. Patch Management is brilliant and not only does it cover Microsoft patches but also covers all other types of products based on the Ivanti database (Shavlik) which means you can use pre-tested patches for peace of mind.
Inventory Management, OSD and Device Management are great. the Ability to restrict applications until they have been allocated (authorised) a license can save a lot of money especially when you are due to be audited.
Inventory Management, OSD and Device Management are great. the Ability to restrict applications until they have been allocated (authorised) a license can save a lot of money especially when you are due to be audited.
What do you dislike about the product?
Interface could do with improving and modernising but functionality wise is great.
What problems is the product solving and how is that benefiting you?
License Management has been a massive requirement which BCM has solved. Ability for the support agents to remote control from just clicking on the Incident when a user phones in has saved a lot of time for our engineers.
Satiesfied
What do you like best about the product?
Easy way to deploy updates on user's machines.
What do you dislike about the product?
sometimes BMC cannot get to be updated and the patches released are not received
What problems is the product solving and how is that benefiting you?
saving time and manpower
showing 21 - 22