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Sprinklr Review
What do you like best about the product?
The best part is that we can manage all the platforms on a single platform. We can create and manage campaigns, asset management, audience management on one platform.
What do you dislike about the product?
we can improve the reporting part, day or month wise segment is missing on ad manager.
What problems is the product solving and how is that benefiting you?
Manage all different platform on one place without given single single platform access.
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All in one platform, helps in managing client expectations smoothly
What do you like best about the product?
Owned Content Performance Module is very good! Couple of modules that I like are:
1. Unified Analytics
2. Product Insights
1. Unified Analytics
2. Product Insights
What do you dislike about the product?
Social Listening module can be made a bit more simpler.
What problems is the product solving and how is that benefiting you?
Social Listening Analysis & Owned Content Analysis
Constant exploring
What do you like best about the product?
Workflow creations are fun to create and playing with widgets. Its ease to use and like the new UX.
What do you dislike about the product?
API limitations that restrict alot of things.
What problems is the product solving and how is that benefiting you?
Kbase integration that's super time saver
Efficient but buggy
What do you like best about the product?
I appreciate the level of customization and how messages link out to the native page or account.
What do you dislike about the product?
I don't like that you can't filter or arrange queues just for yourself, that it has to be done for everyone, and I think there should be more ways to filter queues temporarily without having to go into the actual settings.
What problems is the product solving and how is that benefiting you?
We often have things pulled into our queues that shouldn't be there, and we often have to contact Sprinklr about that.
Its a very user-friendly tool to manage your social media
What do you like best about the product?
Sprinklr is very easy to use and comes with a ton of very useful features.
What do you dislike about the product?
The AI of sentiment tagging could be improved.
What problems is the product solving and how is that benefiting you?
Helping us monitor and manage social interactions of our clients.
Love Sprinklr, would hate my job without it
What do you like best about the product?
Everything is together, I don't have to manage several tabs at once. I'm mostly in customer service and my case flow on Sprinklr is much smoother than when I'm on platforms natively. We really only go to the native site when we have to because Sprinklr is so convienient.
What do you dislike about the product?
Sometimes the features I really want to use like adding internal notes or accessing the case history/case number from the customer's message itself takes more clicks than I would like. I wish I could add my own hotkeys and shortcuts myself too.
What problems is the product solving and how is that benefiting you?
Sprinklr makes it easier for us to sort through cases and find the messages that need replies.
Most simplified agent console, easy navigation for agents
What do you like best about the product?
The agent console in the Sprinklr service is very user friendly for the agents. Handling and managing multiple cases are best compared to other tools.
What do you dislike about the product?
The platform is vast with extensive features, it takes time to be proficient with it.
What problems is the product solving and how is that benefiting you?
User friendly rules to set automated chatbots to deliver messages without any human intervention. Saving time and efficiency.
Auto assigning of cases to users based on pre set rules, which makes it easy for handling
Auto assigning of cases to users based on pre set rules, which makes it easy for handling
It was easy to use software which has great features
What do you like best about the product?
The sprinkler is a best software to work upon. Multiple options are available which makes work look simple. Easy to download the reports.
What do you dislike about the product?
Nothing as such. Everything seems great at sprinklr
What problems is the product solving and how is that benefiting you?
To easily receive the client concern at one page and resolve it efficiently
Sprinklr as a software and service is really good and i really like all of the features it offers.
What do you like best about the product?
Creating a CS CC system for telecom. REally good for integrating other system with it.Customer support answers fast and correct.
What do you dislike about the product?
Not really sure not spent alot time resisting all of it features so can't really tell.Probably not getting the swagger for all the API(only JSON). It would be easy to use them if we got all the swagger from
What problems is the product solving and how is that benefiting you?
Integretating other system, the principle is very easy to understand and implement, external APIs. And the power of custom fields and its use in the servise.
Wonderful
What do you like best about the product?
User friendly, helping customers quickly lot of features
What do you dislike about the product?
Certain insights need improvement to check user data.
What problems is the product solving and how is that benefiting you?
Lot of people we help using this tool and have been using for 3 years.
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