What do you like best about the product?

The RAS system from Parallels (originally was 2x) is extremely easy to get up and running quickly and has a very nice interface. Especially if you compare it to the more involved solutions. I am not using this currently but the pricing structure was also very reasonable at the time.

What do you dislike about the product?

It has its limitations, for example if you have a lot of applications and limitations on who it's published to, it can be very cranky. In the case I was most recently involved in the applications were published to multiple organiations with specialized differences for each organization using it. That ended up with a significant number of published applications with 4-8 being shared per client. At a point the application stopped properly serving clients and would start denying incoming connections. After a significant number of attempts at correcting the issue we ended up needing to use another solution. I don't mean 10-15, this was a significant number of applications published which is probably a very rare situation for non-hosting companies.

What problems is the product solving and how is that benefiting you?

Our original reason for using RAS was its simplicity and easy pricing. There is very little to touch once its up and running and the interface was the easiest to use. It can definitely be scaled up and can do some pretty complex things now but at its core its a really nice product and doesn't need tons of consulting hours to get off the ground.