No Support for AWS Version
We have been using JasperSoft for more than a year and have just entered our second full year. There are serious issues with v6.4.2 and there is a hot fix available that appears to fix many of the issues. However, as AWS users you cannot access this Hot Fix or apply it. What's worse is that the AWS install instance does not have these fixes applied, virtually making this update worthless. And, who knows when this will be updated.
Overall, we like the product, but we are not ready to take the plunge into purchasing the license directly, for BYOL. This seems to be the primary way to get support and what they push you to get. Just to get standard support with 12 use cases, will run you at least $6,000 a year.
Why can't the hot fix be made available or at least the AWS install for 6.4.2 be updated to include the fixes?
Our only option is to bring back up our v6.3 server!
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