The primary use cases are mostly related to the rapid low-code framework. Currently, I'm working on a business use case where we need to create a responsive website that enhances the customer's experience.

OutSystems Platform
OutSystemsExternal reviews
External reviews are not included in the AWS star rating for the product.
All time best low code platform
Outsystem is the top most low code platform in the market
Great platform in order to master rapid web development skills, irrespective of your background.
Low code fast
Review by a developer
The outsystems support is helpful and quick to answer.
It is easy to integrate Outsystems in another developed apps.
I use Outsystems every week.
Outsystems have a lot of features and tools to developer new applications and products quick and in an easy way,
Boost development speed with Outsystems
Also supports integration with multiple systems and services.
Outsystems has strong community and customer support for developers.
Service studio provide easy implementation for developer via drag-drop widget functionality.
Outsystems is very frequently use is larger organization.
Application Security and Development
its rapid application development capabilities. It allows businesses to create and deploy applications much faster , it suitable for both small projects and enterprise-level solutions & creating applications with a strong focus on user experience (UX). This means you can deliver intuitive and engaging applications
I have faced some issue in Site Attributes and Header Injection issue
OutSystems will help developers improve their security knowledge and practices effectively. Encouraging a proactive approach to security education and resources ensures that developers are equipped to build secure applications and mitigate potential vulnerabilities within the platform and Clinet
A hybrid low-code solution that improves development speed with its prebuilt templates and drag-and-drop interface
What is our primary use case?
What is most valuable?
OutSystems is a hybrid framework and supports my mobile and web application development needs. This means I don't have to write separate code for mobile applications. It adapts the UI and functionality, whether I'm developing for web or mobile interfaces. All I need to do is provide the layout during development.
The tool has enhanced my development speed through its prebuilt templates and drag-and-drop interface. Unlike legacy frameworks like C# and Java, OutSystems provides everything ready to use. You need to connect integrations and formats, which allows developers to develop their modules rapidly.
In the healthcare sector where I work, we handle clinical and non-clinical research involving study criteria and customer-responsive interfaces.
In one of our recent projects, which involves setting up appointment bookings for healthcare organizations like NHS and Canadian provincial health services, OutSystems plays a crucial role. The system monitors Outlook email criteria every five minutes to detect appointment requests. When a request is identified, OutSystems uses AI capabilities to determine if it's a new booking or a follow-up based on the email content.
Once categorized, the tool integrates with other systems, such as Salesforce.
What needs improvement?
The tool's weakness is its focus on the solution only. Other than that, it's pretty easy to use for both technical and non-technical people. However, the tool lags in automation. For instance, we've used Python for scraping and other automated tasks. So, I believe automation is an area where it could improve.
For how long have I used the solution?
I have been working with the product for three and a half years.
What do I think about the scalability of the solution?
OutSystems servers are currently managed directly by the vendor. This setup makes scalability readily achievable because whenever we need to expand our operations to different locations, we can directly engage with the vendor who handles the tool. They can scale the infrastructure to meet our requirements. However, at this point, our focus isn't on scaling further because the configurations we've implemented for recent developments are adequate for targeting the Canadian and North American regions.
How are customer service and support?
Technical support is good, especially for customers on the Gold tier like us. Typically, we receive responses within 24 hours, and their support team is very responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Appian offers advantages in automation structures with its Appian RPA platform, formerly Jidoka. They have integrated this acquisition into their offerings as Appian RPA. Additionally, Appian has a well-established market presence. Appian holds a slight advantage over OutSystems, which entered the market approximately five years ago.
What was our ROI?
Our primary goal has been to enhance customer experience by deploying applications developed with OutSystems. The initial response from users has been positive, particularly in reducing previous backlogs. We've streamlined processes with the product, enabling rapid development, integration, and automation.
We haven't yet reached the stage of calculating ROI specifics. Typically, such evaluations are conducted either at the end of the fiscal year or three years.
What other advice do I have?
The tool has its own AI modules, but we've utilized our custom models. As we focus on specific regions like Canada and North America, we've developed dedicated forms and solutions. We've implemented our custom models using Python and Gen AI to extract data from emails and forms. OutSystems does offer its own AI capabilities.
Due to its fast development strategies and everything, I would recommend OutSystems over Appian. Appian is in a different space and has its own components and frameworks.
I rate the overall product a seven out of ten.
Easy to use and used to develop in-house applications
What is our primary use case?
I am a consultant for another organization. We've been using OutSystems to develop in-house applications and a convention-type application.
What is most valuable?
The solution is all-encompassing and very easy to use with its drag-and-drop feature. OutSystems has a Forge feature that allows me to drag and use predeveloped components into the platform so that I don't have to develop everything from scratch.
What needs improvement?
I'd like to see AI features integrated into the solution.
For how long have I used the solution?
I have been using OutSystems for two years.
What do I think about the stability of the solution?
We've very rarely encountered an issue with the solution crashing.
I rate the solution’s stability a nine and a half out of ten.
What do I think about the scalability of the solution?
OutSystems is a very scalable solution. We developed an app, and we've had no problem at all with having 200 people at the convention and, in other cases, 1,000 people at the convention. We use the solution daily in our organization.
How are customer service and support?
There have been times when the solution's technical support took a while to respond. This happens mostly because their technical support is not in North America but Portugal.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also extensively use another product called Apex. It's an excellent product, but it's not the same as OutSystems. With OutSystems, I can develop phone applications. I cannot do that with Apex because it's built more for a back office.
What was our ROI?
Using OutSystems to develop applications in-house as opposed to using third-party solutions has probably saved our clients a lot of money in the long run. They're not paying the licensing fees over and over again to the other platforms.
What other advice do I have?
The solution's integration is very good. We've integrated the tool into some other SQL areas we have at the client, and it's no problem integrating at all. The solution is deployed on the cloud.
OutSystems is an excellent platform for development and would be an excellent tool for any small, medium, or enterprise business. However, depending on the price, which I don't know, it may be out of range for small and medium businesses.
Overall, I rate the solution a nine out of ten.