We currently have two specific use cases for Zscaler Private Access (ZPA). Firstly, we use Azure Virtual Desktops (AVD), and the ZPA proxy facilitates user access to the internet. Secondly, we replaced our BlueCoat proxies with the ZPA solution in our server environment, directing their internet traffic through it.
Zscaler Private Access (ZPA)
Zscaler, Inc.External reviews
7 reviews
from
External reviews are not included in the AWS star rating for the product.
User access is simplified and secured through central core functionalities
What is our primary use case?
What is most valuable?
The simplicity and logical structure of Zscaler make it easy to use and administer. It allows grouping, enabling en masse access conveniently. Unlike the BlueCoat proxy, which was more prescriptive and individual-focused, Zscaler offers group access. Additionally, Zscaler's modern tools enhance the network architecture by passing everything through a central core of security, ensuring everything is secure before accessing the internet.
What needs improvement?
Zscaler restricts customization, allowing a maximum of 256 customizable rules. This limitation is a drawback, as there are times when more customization is needed.
For how long have I used the solution?
I have been using Zscaler ZPA for a couple of years.
What was my experience with deployment of the solution?
The deployment took about three months, which was partly due to our slow work process and coordination with a third party. While Zscaler was not solely responsible for this duration, there were times when the documentation was insufficient, requiring us to react and fix issues.
What do I think about the stability of the solution?
There have been no stability issues since we cut over in mid-December. The solution is resilient, and we have not encountered any problems.
What do I think about the scalability of the solution?
Scalability is not a problem at all. It works well and fits everything we need, earning a score of ten.
How are customer service and support?
Zscaler’s customer service is quite good. They were available whenever needed and maintained regular contact with us. Even though achieving perfection is difficult, their support is commendable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used various Broadcom products, including BlueCoat proxies and Symantec EDR capabilities, for the last five years. However, we switched to different vendors and moved our endpoint protection to Microsoft Defender and proxy solution to Zscaler due to the older, clunky nature of the previous solutions.
How was the initial setup?
The initial setup was fairly simple, with a rating of seven or eight. However, not all explanations were clear, and the documentation sometimes lacked detail, causing us to pivot around certain issues.
What about the implementation team?
Our backend team of three or four people works intricately with the solution. The implementation involved our team and some third-party involvement, which contributed to the deployment duration.
What was our ROI?
It’s difficult to gauge the ROI accurately due to transitioning from a large, all-encompassing contract with Broadcom. While the Zscaler deployment saved us from renewing an expensive Broadcom contract, isolating the financial impact specifically on Zscaler is challenging.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable, falling at around a three or four. The costs for licensing were minimal relative to other solutions.
Which other solutions did I evaluate?
I can only compare Zscaler with Broadcom solutions. We faced issues with Broadcom's WSS, and while BlueCoat was effective, it was an older, more prescriptive solution. The modern, SaaS nature of Zscaler offers a better alternative.
What other advice do I have?
I recommend ZPA to other users for its ease of use and support. However, the universal external IPs from Zscaler can be a pain because traffic could emerge from any of over 700 IPs, requiring ZPA or additional infrastructure to manage. I rate the overall solution a 9 out of 10.
Passwordless access and network issue resolution improve vendor connection
What is our primary use case?
We do not manage the vendor machines. We provide them with a passwordless solution. Multiple tenants are enabled on the vendor's machines from their organizations. Accordingly, they connect to both Zscaler and their own environment. We provide limited access to servers and use privileged remote access or browser access when needed.
What is most valuable?
Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks. We provide browser and privileged remote access for vendors without managing their machines. The deployment of app connectors through MLA eliminates duplicate rules and policies.
What needs improvement?
One area for improvement is setting posture profiles for vendor machines. It's not yet enabled by Zscaler, however, it is in the pipeline.
For how long have I used the solution?
I have been working with Zscaler Private Access for more than six or seven years.
What do I think about the stability of the solution?
Due to posture setting issues, I rate the stability as eight out of ten.
What do I think about the scalability of the solution?
Scalability is ten out of ten as it's effective and expansive.
How are customer service and support?
Customer service and support are rated seven or eight out of ten, needing improvement in quality and response time.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is simple if approached appropriately. It involves understanding use cases, reviewing customer feedback, and planning project execution geolocation-wise.
What's my experience with pricing, setup cost, and licensing?
Although the solution is costly, its features justify the price for securing the organization from various access types. Competitors with lower pricing exist.
Which other solutions did I evaluate?
Netskope is a competitor product to Zscaler.
What other advice do I have?
Overall, I rate Zscaler Private Access as nine out of ten.
The solution is more suitable for enterprise-level companies because of its cost.
Whenever we need to upgrade the users, it increases immediately
What is our primary use case?
Most of the users are using this because of the migrations from the traditional VPN to this next generation of GP services.
How has it helped my organization?
It provides national security and a great user experience. It's very beneficial.
What is most valuable?
It provides security and has a great service user experience. The scalability is amazing. Whenever we need to upgrade the users, it increases immediately.
What needs improvement?
There are some bugs in the solution, which they are clearly working on, and they are still not resolving them. So it's taking some time.
For how long have I used the solution?
We have been using it for the last two years.
What do I think about the stability of the solution?
The stability is good. It's average, you can say. There are some bugs which need to be resolved.
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
The customer service is really good. It's about nine out of ten, you could say.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
The cost has increased now. Before, it was less expensive. Now it's higher. I would rate it a seven out of ten. It is expensive.
What other advice do I have?
Since it is an estimation solution, we have to use it.
I'd rate the solution eight out of ten.
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