OneLogin Workforce Identity
Automated access management has reduced onboarding delays and simplified daily user operations
What is our primary use case?
OneLogin provides secure and simple access to business applications while maintaining centralized control over user identity and authentication policies.
When employees join our company, their application access is provided through OneLogin based on their roles and responsibilities, which depends on the department. This allows new joiners to start working immediately without waiting for manual access requests.
How has it helped my organization?
OneLogin has provided strong access security for our organization, and day-to-day operations are more efficient for both users and administrators.
We have observed approximately 45 to 50% fewer password-related support tickets, faster user onboarding by nearly 60%, and reduced errors.
What is most valuable?
The most valuable features of OneLogin are unified application access, multifactor authentication, and automated user provisioning.
Automated user provisioning has had the most significant impact for my team. Before OneLogin, creating and removing access across multiple systems required several manual steps. Today, most processes happen automatically, which reduces delays and the risk of human errors.
What needs improvement?
The initial setup could be more simplified; apart from this, everything is perfect and a very smooth solution.
For how long have I used the solution?
I have been working in my current field for more than two years.
What do I think about the stability of the solution?
OneLogin is a stable solution.
What do I think about the scalability of the solution?
OneLogin has excellent scalability, making it a scalable solution.
How are customer service and support?
Our experience with the customer support team for OneLogin has been positive, as cases are generally handled professionally and the technical resources are knowledgeable.
I would rate the customer support for OneLogin eight out of 10.
Which solution did I use previously and why did I switch?
We have not switched from a different solution; we have been using OneLogin from day one.
How was the initial setup?
The initial setup could be more simplified; apart from this, everything is perfect and a very smooth solution.
What was our ROI?
We are receiving a positive return on investment with OneLogin since we have seen a reduced amount of time spent managing user accounts by 50% and shortened onboarding cycles, allowing us to save time and money.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing for OneLogin are handled by a different team.
Which other solutions did I evaluate?
We have not evaluated other options before choosing OneLogin.
What other advice do I have?
My advice for others looking into using OneLogin would be to spend time planning the identity and identity architecture before jumping into deployment and to define proper user roles. Using multifactor authentication from the beginning and automating provisioning will be helpful. I would rate this review nine out of 10.
Centralized identity has reduced manual onboarding and strengthened adaptive authentication
What is our primary use case?
We use OneLogin to connect users to cloud applications through federated authentication, which allows access based on the corporate identity and the policies that we have set.
Identity Federation and Centralized Authentication are outstanding features of OneLogin, along with its multi-authentication, user lifecycle automation, and directory synchronization.
OneLogin's adaptive authentication and policy-based control are helpful and useful for governance and security.
We use OneLogin's SmartFactor Authentication to adjust authentication flows in real-time, depending on the risk score associated with the login attempts, as it maintains a balance between strong security, control, and smooth user experience.
User identity synchronization across directories functionality in OneLogin provides a very positive experience, as the synchronization process is smooth.
Integrating phishing-resistant device trust has had a really positive impact on our authentication processes because the synchronization capability helps maintain consistent user information across the Active Directory and its connected applications from a centralized location.
OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is really positive, as we receive very positive responses from end-users on the usability of the authentication.
We use Vigilance AI with OneLogin to analyze and detect risky behavior of users, and the feature improves our ability to identify potential risky authentication attempts by analyzing many factors such as device characteristics, IP reputation, and login location. When suspicious activity is detected, it enforces and triggers MFA or additional verification steps.
HR-driven identity management plays a very important role in automating employee onboarding because whenever any employee information is updated in the HR system, it automatically triggers account creation in OneLogin and all related tasks like role changes and access assignments are automated based on predefined policies, which reduces manual work significantly.
What is most valuable?
Since we have adopted OneLogin, we have seen account-related support requests reduced by 40 to 50%, and the onboarding process is faster than before, reducing administrative effort by 60 to 70%.
OneLogin meets our expectations because it provides reliable and accurate output in terms of its AI capabilities.
We have seen a return on investment with OneLogin as we are happy with the solution, experiencing significant time savings and cost benefits due to its automation of manual tasks.
We have seen tickets related to password or account issues reduced by 70 to 80% since adopting OneLogin, and the user onboarding now only requires 10 to 15 minutes, which is a significant improvement in productivity from day one.
What needs improvement?
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How was the initial setup?
What was our ROI?
What other advice do I have?
Identity workflows have transformed onboarding speed and now support secure passwordless access
What is our primary use case?
My main use case for OneLogin is to enforce workforce identity, and we implemented this in Malaysia's biggest retail client, so all of their employees' applications can be securely accessed through single sign-on using OneLogin.
We also created an employee onboarding workflow using OneLogin, so when a user's account gets created in OneLogin, their account is SCIM provisioned into different applications. The account is synchronized using Saviyant into OneLogin as well, so this is my day-to-day activity with OneLogin.
OneLogin was used across the entire organization, and there were both power users and regular users. The power users managed the platform and used the APIs to create custom requirements, while the regular users used it for their SSO, MFA, and other identity management.
What is most valuable?
In my experience, one of the best features of OneLogin is its passwordless login, which I saw as ahead of its time, as it allowed creating logins with MFA without passwords, which is now a significant trend in the market.
The most important feature of OneLogin that we ended up using is definitely SSO and its APIs to manage users and groups programmatically using custom scripts and Saviyant workflows.
OneLogin has impacted the organization I implemented it for by allowing swift onboardings, as onboarding definitely helped in bringing new employees on board very quickly. It has many built-in application connectors to onboard new apps quickly, and it helped in connecting with our organization, which is very large, as we migrated many applications and onboarded new applications because of the ease that OneLogin provides.
What needs improvement?
During implementation, there were not many features that I remember not using in practice. Mostly, there were certain APIs that we were experimenting with earlier but did not use, so we created custom scripts for them, especially around auto-implementing MFA for new joiners, although we later shifted that process.
For how long have I used the solution?
I have been working with OneLogin for almost five years now.
Which solution did I use previously and why did I switch?
Before we landed on OneLogin for this environment, the client was part of a larger group that was already using OneLogin, and we segregated the tenant from the group tenant to an individual tenant for this company, which is now a Malaysian-owned company in the retail sector.
How was the initial setup?
When I first implemented OneLogin for that client, it took close to six months for everything to get up and running. The initial tenant onboarding was quick, but since it was mostly a migration, the company was separating from a larger group, which involved a multi-month migration and over 160 applications.
What about the implementation team?
The scope of that work is definitely part of a larger team managing identity and access for the client, as we were a team of 10 members managing different tools, with OneLogin being one of them.
We also had Saviyant for user provisioning and UAR and certification campaigns, alongside several of our own Node.js written programs to do the identity provisioning, so we were at least a team of 10 members at that time.
Which other solutions did I evaluate?
We evaluated other IAM tools including PingOne, but we decided to stick with OneLogin as it was a known experience for the end users as well as for the application administrators, and since we were already using a larger part of the group, we tried to keep the same experience and went with OneLogin.
What other advice do I have?
When I am working in OneLogin on a normal day or week, the first thing I typically do in the platform is handling SSO configurations, so I add applications and interact with application stakeholders, learn about the applications, and then finally decide who gets to access them and how the access would be granted.
My team did need formal training when working with OneLogin, and while it was mostly intuitive, we still had training through OneLogin given as part of the compliance.
Now that OneLogin is in place with Saviyant, we are able to onboard users very quickly by connecting with the HRMS, reducing the process to a few minutes compared to the lot of manual work we used to do earlier creating accounts in AD and synchronizing them. I would rate this solution highly for its effectiveness and integration capabilities.
Centralized identity has streamlined secure access and improved collaboration and compliance
What is our primary use case?
OneLogin is an excellent solution for security and compliance. My main use case is that it is used for ensured security and privacy on a HIPAA and PCI compliant platform with the ease of storing my employees' passwords so that my tech team is not constantly bombarded by password reset requests from employees.
I can give a specific example of how I use OneLogin for security and compliance in my organization, where it solved both my privacy concerns as well as provided a more efficient flow of priority tickets for my technology team and allowed me to show my investors additional privacy and security measures, which built their trust in my organization.
What is most valuable?
OneLogin offers the best features by ensuring internal users have a seamless experience when accessing business applications so that they do not have to remember multiple passwords, and it also provides centralized control over the identity of the business apps.
For the seamless experience and centralized control I mentioned, I would say the productivity has increased since my team does not have to waste a lot of time logging into multiple business applications, as they just have to use one password to log in to all my business applications, which has allowed them to focus more on their daily tasks, thereby saving considerable time.
OneLogin's application integration is easy to deploy, and the dashboard is good and user-friendly. It also provides a secure solution with certificate management that can restrict access from unauthorized users.
OneLogin has positively impacted my organization by saving time, as I have seen an increase in time-saving because my team just has to use one password to log in to all my business applications, which allows me to strategically allocate that time to more strategic projects and tasks, thereby increasing productivity in my organization. It has also enhanced user experience with centralized control over identity, restricting access from unauthorized apps and providing complete visibility of access.
I can share that there has been a huge collaboration improvement, with internal and external collaboration improving from 40 to 55 percent, and remote collaboration has also improved since OneLogin is very secure and allows only authorized personnel to log into the apps, which has significantly increased my time-saving.
What needs improvement?
I have not experienced a lot of challenges regarding OneLogin's functionality, but I believe the audit trail could be improved.
Customizing landing pages would be a nice addition to OneLogin, even though I have not faced major challenges.
For how long have I used the solution?
I have been using OneLogin for about three years.
How are customer service and support?
According to my experience with the support, they have been responsive, so I do not have any issues with the support. However, OneLogin does not have the ability to set a custom timeout on rotating security codes.
What other advice do I have?
I would advise others looking into using OneLogin to know that it is a very helpful tool that secures all business applications in a cost-effective way. It is very easy to use for new users with its intuitive and user-friendly interface, making it accessible even for non-technical individuals, and I highly recommend it because of its security and compliance capabilities.
Regarding OneLogin's AI capabilities, I consider the security and governance aspects carefully. In discussing OneLogin's AI features, I find that risk-based authentication and anomaly detection operate within OneLogin's existing security framework, ensuring that data stays encrypted and access controls are enforced.
Concerning OneLogin's AI capabilities, I find that the accuracy and reliability of risk detection have been solid for me, as the AI reliably flags unusual logins and access patterns, such as logins from new locations or devices, with an accuracy rate of 85 to 90 percent, as most alerts are legitimate risks and not noise.
I rate this review a 9 out of 10.
Centralized identity has reduced manual access work and now automates secure user lifecycle management
What is our primary use case?
My main use case for OneLogin is that we use this solution as our centralized identity provider to maintain and manage authentication, authorization, and secure access to both cloud and on-premises applications.
What is most valuable?
OneLogin offers several best features such as federated single sign-on, risk-based authentication, automated user provisioning, and the most important, centralized access governance.
I mostly rely on automated user lifecycle management within OneLogin, as it automatically provisions and de-provisions users' accounts, helping our nation improve security and reduce the manual work of the administrator.
OneLogin has positively impacted my organization in several ways, as it has really improved both security and user productivity, allowing employees to securely access multiple applications with the help of single sign-on, which has significantly reduced password-related issues.
The outcomes since adopting OneLogin are very positive, saving our time with a reduced workload by 30 to 40 percent, and user provisioning, including onboarding or off-boarding, has become very fast by 60 to 80 percent.
What needs improvement?
Based on my experience, the only improvement needed for OneLogin is customization of the dashboard; apart from this, all the features are very useful and scalable.
For how long have I used the solution?
I have been working in my current field for almost two years.
What do I think about the stability of the solution?
OneLogin is a very stable solution.
What do I think about the scalability of the solution?
I believe OneLogin is a scalable solution.
How are customer service and support?
The customer support for OneLogin has been very good and responsive; they are knowledgeable and able to troubleshoot effectively.
Which solution did I use previously and why did I switch?
We have not switched from a different solution; we have been using OneLogin since the beginning.
How was the initial setup?
My advice for organizations considering OneLogin is to start with a clear identity and access management strategy before deployment. They should take time to understand their applications, user groups, and access policies, enabling all necessary features including MFA or single sign-on and leveraging automated provisioning and de-provisioning to reduce administrative workload.
What about the implementation team?
We have a partnership with the vendor, and it goes beyond being just a customer.
What was our ROI?
I must say we have seen a great return on investment, with saved time and money, as the automation features have significantly improved our user provisioning and de-provisioning processes.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing for OneLogin are managed by our management team, not by us.
Which other solutions did I evaluate?
We have not evaluated other options apart from OneLogin.
What other advice do I have?
Regarding OneLogin's AI capabilities, I think its governance and security are supported by strong AI-driven and adaptive security capabilities, centralized identity management, role-based access control, and MFA with detailed auto audit logging. OneLogin provides accurate and reliable AI output, particularly when assessing login risk based on user behavior and device information, effectively identifying potential suspicious authentication attempts.
We do use OneLogin's SmartFactor Authentication for balancing security and usability, and when a user logs in from a trusted device and known location, they are granted seamless access; however, if the login is from an unfamiliar device or location, it is flagged as a potential threat and requires additional authentication.
My impression of the user identity synchronization across directories functionality in OneLogin is very smooth, as users are synchronized from the directory and group across our directory services and connected applications seamlessly.
The impact of integrating phishing-resistant device trust on our authentication processes is that it has strengthened our applications and authentication by ensuring only trusted devices can access them, significantly reducing the risk of credential theft.
My impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is very positive, as it offers a smooth, user-friendly authentication experience.
We do use adaptive login flows with Vigilance AI, which have proven very effective in improving our ability to detect and respond to risky authentication attempts. I would rate this review a 9 out of 10.
Centralized identity has automated onboarding and improves secure access to all business apps
What is our primary use case?
Our main use case for OneLogin is to centralize user authentication and provide secure access to the business application through a single identity platform. For example, whenever a new employee joins our company, OneLogin automatically creates access to approved applications based on their employee roles and responsibilities, allowing them to start working without waiting for manual account setup from the IT team. This process is totally automated.
How has it helped my organization?
OneLogin has impacted our organization positively in many ways because it has simplified application access, improved identity security, and increased operational efficiency. We haven't encountered any login-related issues since we started using this solution.
There are measurable outcomes that I can share from my experience. We are getting fewer password reset requests and experiencing faster onboarding of users. We also see reduced administrative work overhead. These have been really measurable outcomes since we started using this solution.
What is most valuable?
The best features I can identify while handling and implementing this solution are its centralized authentication, single sign-on capabilities, and access policy management.
In our day-to-day operation, the centralized authentication provides us deep visibility into whatever users are accessing. The single sign-on provides an extra layer of security for the authentication. The access management policy management is very useful for granular control, and the centralized access management really allows users to securely access multiple applications through one platform while simplifying administration.
OneLogin is very useful in terms of governance and security with excellent AI capabilities. Most of the time it provides accurate output and is a very reliable solution.
We use SmartFactor Authentication, which applies risk-based authentication policies by evaluating factors such as user locations, device, IP address, and behavior to determine the level of authentication required. This feature is very useful.
The synchronization across the directory has been really impressive because it syncs in real time, occurring every five minutes. Whenever any new user is created in the Active Directory, it directly syncs to OneLogin. My impression has been really excellent with the synchronization.
The integration of phishing-resistant devices has strengthened our authentication process by ensuring that access is granted not only based on the user but also on the security posture of the device being used. Trusted and compliant devices can access resources while unknown or non-compliant devices are subject to additional verification or access restrictions.
The impression has been really positive and the end users are very happy, providing positive feedback with the smooth authentication experience.
We use adaptive login flows with Vigilance AI, which provides an extra layer of security in our organization. This feature helps us identify unusual login activities and analyze factors that include location, device, IP address, and user behavior patterns. When a login appears low-risk, the user can authenticate, but if the system detects suspicious behavior from an unfamiliar location or device, it automatically requests additional verification through MFA, providing that extra layer of security.
HR-driven identity management plays a critical role in automating the employee lifecycle. When employee information is updated in the HR tool, identity-related actions such as account creation, the assignment of access and role, or the account activation or deactivation can be triggered automatically. This helps us streamline onboarding, transferring role changes, and off-boarding, which reduces manual administrative work, improves accuracy, and reduces the risk of errors.
What needs improvement?
The only thing that needs to be improved with this solution is its initial implementation or fine-tuning, which requires an expert-level engineer to deploy. This could make the process easier to handle and deploy.
From my experience, the solution really delivers strong authentication and access management capabilities. The only area where improvement is needed is the initial setup or implementation. Apart from this, everything really works well and very smoothly.
For how long have I used the solution?
I have been using OneLogin for two years.
What do I think about the stability of the solution?
OneLogin is a very stable solution.
What do I think about the scalability of the solution?
OneLogin is a very scalable solution, handling user count growth over the years.
How are customer service and support?
Customer support is excellent. They are able to resolve complex technical issues. Whenever we encounter any kind of issue, we raise a ticket with the customer support team.
Which solution did I use previously and why did I switch?
We have not switched from any previous solution. We started using this kind of solution with OneLogin only.
How was the initial setup?
My advice would be to start with the POC and check all the feature sets and AI capabilities. Once you are ready with the POC, you can proceed with the procurement of the solution and start with proper planning and use cases to begin the implementation, gradually onboarding or integrating the Active Directory.
What was our ROI?
We have seen an ROI and are able to save our time and money.
Which other solutions did I evaluate?
We have not evaluated other options because we started evaluating OneLogin initially, completed the POC, and were very impressed with this solution. We started using this solution several years ago.
What other advice do I have?
I have already covered everything I wanted to share. My overall rating for OneLogin is 9 out of 10.
Centralized access has strengthened authentication with seamless sign-on and smart risk-based MFA
What is our primary use case?
I have been testing OneLogin for about six months. Single sign-on, multi-factor authentication, and user lifecycle management are my main use cases for OneLogin, and these are the things I have been testing with it. I have an application which I wanted to integrate with OneLogin for user lifecycle management. I want to provision my users to it and provide single sign-on to that application. When signing into that application, I also want it to integrate multi-factor authentication with it. These are the basic examples that I tried with OneLogin.
What is most valuable?
Single sign-on works reliably with OneLogin, and SCIM provisioning is also strong in OneLogin. Additionally, directory integrations are solid with OneLogin. OneLogin has more apps to integrate with, providing a great catalog. Smart Factor Authentication is a really worth mentioning feature that I appreciate.
OneLogin's app catalog already has pre-existing connectors, which reduces the normal effort to create a custom one. Regarding Smart Factor Authentication, it reduces multi-factor authentication friction. Multi-factor authentication is only prompted when the risk score is calculated as high, and Smart Factor Authentication decides this. These features are what I appreciate.
Smart Factor Authentication is something and the best feature I have implemented with this. It allows organizations, if implemented on a large scale, to provide better authentication when the risk is high by prompting the user for multi-factor authentication, which reduces entity risk. This is something that has an impact.
When integrating Smart Factor Authentication, in a normal scenario, if a user is not a desk risk, then the usual authentication process will be followed. More multi-factor authentication fatigue will not be asked for that user, which reduces the friction for that user to log in and access the applications. Multi-factor authentication is enabled only when the risk factor of that user is high, then I ask the user about multi-factor authentication so that I can confirm that the user is genuine. With that, I can improve the security layer in any organization that uses OneLogin.
OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is pretty good. The experience is very seamless in authenticating with the application using OneLogin.
What needs improvement?
OneLogin's online documentation could be improved with more information and clearer step-by-step instructions, which would help beginners understand these things better. OneLogin's APIs are limited regarding what can be done with the exposed APIs, and any SAML integration or custom SAML integration in any of the identity and access management platforms takes manual effort, which is something OneLogin could improve.
In custom SAML integration, I cannot improve anything. OneLogin could improve some user interface elements which would make users feel more comfortable integrating a custom solution.
Regarding artificial intelligence capabilities in OneLogin, that area still needs to be improved because the artificial intelligence developments in the security industry are not fully developed within OneLogin's capabilities.
More improvements are needed, specifically regarding APIs and user interface, but the remaining features are already good.
For how long have I used the solution?
I have been working in my current field for almost two and a half to three years.
What do I think about the stability of the solution?
OneLogin is stable.
What do I think about the scalability of the solution?
OneLogin's scalability is pretty good. It can work with large-scale users and applications, and in consideration of scalability, I would rate it an eight.
How are customer service and support?
Customer support is also good, but it is slow. If I have an issue, the resolution will be taken and support will be given, but it is not really quick.
Which solution did I use previously and why did I switch?
I did not switch to OneLogin. I have used many solutions previously. Comparatively, OneLogin is also one of the good ones.
How was the initial setup?
I did not actually implement OneLogin. I tested it on my local machine. OneLogin was tested on my local machine, and for the test one, it is on the cloud.
What about the implementation team?
I am using some setup that is given and generated by OneLogin tenant, though I did not go through the deployment setup myself.
What's my experience with pricing, setup cost, and licensing?
I did not go through that phase yet because I did not actually take the license. As far as I know about the license, I have seen them, and it is pretty much acceptable for the solutions and features that OneLogin is providing.
Which other solutions did I evaluate?
I have evaluated other options like Okta, Microsoft Entra ID, and Ping Identity as alternatives.
What other advice do I have?
This is a great feature, and how I balance this is something which is significant. When the integration of phishing-resistant device trust is not secure, I stop the authentication at that point and do not continue or give the session.
OneLogin does not have any human resources-driven identity management. As far as I configured it, I did not use any human resources system to get the users from. I used Active Directory integration. With Active Directory, the directory integrations are smooth. My organization may have human resources applications, but I have not tested them with OneLogin.
Time-saving reduces the payments along with the licensing cost for the applications that I use. I have less knowledge in this area regarding pricing and return on investment, because I would have to implement it to truly understand. Plan my policies and users, groups, and other things accordingly so that I get the best out of it.
OneLogin is a cool product for organizations to use for security. I would rate this review an eight overall.
Single sign-on has simplified identity workflows but customization and advanced features need work
What is our primary use case?
My use cases for OneLogin mainly include SSO integration and user onboarding, user lifecycle management from the source directory, which is Active Directory, and the different sources supported by OneLogin. I use this product for Single Sign-On, user onboarding, and user lifecycle management.
The integration of phishing-resistant device trust with OneLogin impacts my authentication processes positively because OneLogin has its own MFA provider, OneLogin Protect, which provides good service and push notifications to avoid phishing and other issues.
What is most valuable?
OneLogin is user-friendly, and any administrator can handle it easily. It has plenty of applications to integrate for Single Sign-On and supports multiple protocols. It is easier and faster, and it has good service.
The user identity synchronization across directories functionality in OneLogin enables real-time user synchronization operations. It supports real-time synchronization, and as soon as a user is created on the directory side, it reflects within a second. The speed of onboarding is efficient, and it supports load balancing. If one directory connection fails, it supports multiple directory connections.
Integrating with third-party authentication providers through OneLogin is manageable because it has built-in authenticators that are supportive, including hardware token-based authentication. I have also used the built-in MFA configurations for OneLogin.
I have used the adaptive login flows with Vigilance AI, which automatically triggers MFA based on the severity and risk score, making it a good feature provided by OneLogin security policies.
The ability of Vigilance AI to detect risky behavior and adjust authentication factors affects my processes significantly because it tracks multiple factors such as location and IPs in real-time. When a user suddenly relocates to a different location or logs in from a different IP address, it detects it as high risk and triggers the adaptive MFA factor for more security.
HR-driven identity management plays a crucial role in streamlining employee identity handling in my organization since OneLogin has an HRMS system to integrate for user onboarding, such as Workday. It also supports OneLogin developer APIs for customization, allowing for real-time onboarding for any other HRMS systems.
Enforcing MFA at the desktop level, regardless of online or offline status, impacts our security protocols because OneLogin Protect requires an internet connection, while other supported MFA factors, such as Google Authenticator, are TOTP-based and can be handled offline. Thus, both scenarios are usable.
The benefits of customer identity and access management for external clients in OneLogin are evident as it supports user registration flows and user authentication using OIDC flows. This product is customizable for CIAM use cases and supports MFA enrollment through the APIs, allowing for scalability to onboard multiple users efficiently.
OneLogin's SmartFactor Authentication adjusts authentication flows in real time depending on the risk score associated with login attempts, which is completely dependent on Vigilance AI detecting behaviors, device locations, and IP repetition to assess risk scores.
OneLogin's ability to provide a seamless end user experience for signing in and authenticating to needed applications is positive because it features a seamless authentication flow with multiple SSO protocols, such as OIDC and SAML. For different supported protocol applications, it seamlessly redirects to OneLogin for authentication and completes the MFA and authentication processes efficiently, redirecting to the respective application afterward.
What needs improvement?
More customization should be available in OneLogin, such as customizable branding and better API support, including multiple APIs for policy management and more user-friendly APIs.
I would appreciate seeing missing features such as an authorization server included in the future, and functionalities such as IdP redirection routing rules should be added.
For how long have I used the solution?
I have been using OneLogin for more than four years for OneLogin implementation such as SSO and integration, and IIM implementation for the organization.
What do I think about the stability of the solution?
OneLogin is stable.
I have not had any performance issues, crashes, or downtimes with OneLogin. If there is maintenance mode, they notify the administrator by email, and they have the status.onelogin.com portal to check the availability of different services.
What do I think about the scalability of the solution?
I can onboard multiple users to manage user lifecycle management effectively with OneLogin.
I generally use OneLogin for about 50,000 to 60,000 users, but there are some limitations for more than that. The API gets failed sometimes, not responding, and background jobs take too much time to process CSV onboarding, leading to some issues.
How are customer service and support?
OneLogin provides support, and I can raise tickets for any difficulty. They offer efficient support.
Which solution did I use previously and why did I switch?
In my previous experience, I have worked with multiple products such as Okta and Entra ID before switching to OneLogin.
How was the initial setup?
The initial setup process of OneLogin is straightforward. The account sign-up is easier than others, making it good.
What about the implementation team?
I am responsible for deploying OneLogin for different organizations.
My organization is a partner of OneLogin, not just a system integrator or implementer of the product.
What was our ROI?
OneLogin provides measurable benefits and good ROI for beginners and small organizations that want a user-friendly UI, making it a preferable option for that audience.
What's my experience with pricing, setup cost, and licensing?
I am not much aware of the pricing, setup costs, and licensing part of OneLogin, but I know that it tends to be on the lesser side compared to competitors, making it cheaper than others.
Which other solutions did I evaluate?
The key differences between OneLogin and its competitors include functionality balance, where OneLogin offers limited functionalities suitable for day-to-day use, while competitors such as Okta have major features including automation with Okta workflow.
What other advice do I have?
I have not tried integrating with any third-party authenticators, but I have used the built-in authenticators only.
Based on my experience, I would recommend OneLogin for its simplicity and easier administration for small organizations, but I would not recommend it for organizations seeking more feature-oriented and deeper IAM capabilities.
I have over six years of experience in the IAM domain. I overall rate OneLogin as a product at seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Single sign-on has simplified daily vpn access and saves support teams time with secure mfa logins
What is our primary use case?
What is most valuable?
What I appreciate most about OneLogin is definitely SSO, which avoids us having to enter the password, saving time. Since I work in the technical support department, it saves our time in what would otherwise be a time-consuming process where we would avoid entering credentials repeatedly whenever we connect to the required VPN and the tools.
OneLogin provides a good end-user experience for signing in and authenticating to needed applications, which involves time-consuming efforts when users or employees are completely occupied with different tasks. Since we work in IT, we might have multiple passwords to get into different tools. However, when it comes to OneLogin, we avoid this complexity; we just have to remember one tab, and when we note down our user account, it directly asks for OneLogin with multifactor authentication, where we just have to authenticate it to get in successfully.
What needs improvement?
OneLogin is going well currently. As for optimizations in OneLogin, it would be useful to have an option on OneLogin site to remember the user ID. Currently, we do not have that option, and every time we log in, we have to enter our OneLogin username and then get it authenticated. If a 'Remember Me' option were available, we could directly proceed with the authentication instead of having to enter our username every time. This is the one point we have identified.
For how long have I used the solution?
I have been using OneLogin for the past two years.
What do I think about the stability of the solution?
OneLogin is stable. I have been using it for the past two to three years and have not faced any issues with it. It is very stable. For some tools, there are notifications or expiry alerts for the concerned tool or MFA factors, but here we do not have anything as such.
We had outages, but in our team, we have a different department for escalation, so we escalated to the concerned OneLogin support team, and they fixed that issue.
What do I think about the scalability of the solution?
I find OneLogin to be mid-level scalable because I use only the first level of access, so we have not checked the in-depth functionality. I am happy with the level of scalability that OneLogin provides.
How are customer service and support?
My thoughts on the technical support and customer service of OneLogin are that it plays a major role for us to assist users. We use it for the connection of VPN, which allows us to get into remote sessions with users, and it is essential for us to take remote sessions with users and assist them in resolving their issues in a timely manner.
I do not often communicate with the technical support specialists of OneLogin. We just have a mail ID, so if we face any issue, we can send them an email for assistance. Till now, I have not faced any issues with OneLogin; it is running smoothly.
Which solution did I use previously and why did I switch?
From the beginning, we started using OneLogin. First, we were using Microsoft credentials to get into the tools, and later it upgraded to OneLogin.
How was the initial setup?
I found the initial setup of OneLogin to be very easy because it is just about downloading the application and setting it up through scanning the URL on OneLogin portal. The process was very simple, and there was no complex issue I faced during the setup process.
What about the implementation team?
We have a KB article provided by my team, which we use to set it up or configure the applications, reset, etc. I have found the documentation sufficient; all necessary details were very simple and clearly mentioned by our SMEs, so we have not faced any issues with the given articles.
Which other solutions did I evaluate?
I have evaluated other solutions, such as Delivery, which works similar to OneLogin. Delivery DID account exactly works as OneLogin, but it inserts different account profile accounts.
What other advice do I have?
We use OneLogin Okta as an MFA for OneLogin process to adjust authentication flows in real time, depending on the risk score associated with the login attempt.
We do not use the SmartFactor Authentication of OneLogin, as even Okta is an authentication process; it is a multifactor authenticator.
I use Okta and OneLogin simultaneously.
I was not part of the decision-making process.
I am aware of setting up OneLogin for Symantec and Okta setup on the mobile applications, including the basic configuration.
I am not aware of the pricing and licensing of OneLogin.
I have not worked on the user identity synchronization across directories functionality of OneLogin yet.
The integration of phishing-resistant device trust impacts our authentication processes positively because we have a team that verifies everything, and they guide us to configure it. All the configuration and security information is checked by our security team, and based on their updates, we proceed.
Integrating the single sign-on feature with third-party authentication providers is very easy; I have not faced any difficulties. When we try to connect with third parties, I have assisted users in setting up OneLogin accounts for access to particular third-party tools, and there are not many difficulties. We just have to understand the process.
When you understand the product usage, you will not face any issues with it.
I have not used the adaptive login flows with Vigilance AI.
I do not have any insights regarding the role of HR-driven identity management in streamlining employee identity handling in my organization.
In MFA, at the desktop support or customer support level, MFA plays a major role that includes security, compliance, and also a two-way authentication process.
MFA is important for us because it ensures our data is safe, avoiding security issues related to our accounts. If any unauthorized attempt occurs, we receive notifications on our mobile devices, ensuring that it is not possible for others to access our account without our consent. This is a significant advantage of OneLogin or MFA.
In OneLogin, customer identity and access management for external clients is not something I go in-depth with; I assist users only in configuring OneLogin and setting up MFAs. We have two MFAs in OneLogin: Symantec and Okta. My role is to help users set up either of the MFAs to ensure they can access their client VPNs based on requirements successfully without issues.
I rate this review a 9 out of 10.
Centralized identity has automated contractor onboarding and cuts access bottlenecks for our teams
What is our primary use case?
OneLogin acts as a centralized identity backbone for our fragmented enterprise stack and is a reliable workforce identity engine that simplifies lifecycle management of the work. Its structure, policy structure, and developer experience are flawless. We have used it for primary cases like automated lifecycle management, secure single sign-on (SSO) because centralizing access control with Smart Factor Authentication is very useful, and directory integration, which includes real-time synchronization with Active Directory and LDAP via lightweight connectors.
What is most valuable?
The best features OneLogin offers include Smart Factor Authentication, automated lifecycle management provision, and high availability directory connectors like lightweight active directory connectors (ADC) and LDAP bridges, which establish reliable, real-time synchronization with on-premises directories. It provides a clean, single source of truth without requiring heavy infrastructure modifications, which is advantageous because many tools have complex setups, but OneLogin gives us a seamless experience for setting it up, serving as a single source for everything without any complex synchronization scripts.
The biggest impact for us comes from automated contractor provisioning, specifically the automated lifecycle management via the Active Directory connector (ADC), which delivers the most significant operational impact. When deploying short-term, cross-domain contractors into our high-security staging environments bridging legacy on-premises networks and AWS, manual setup bottlenecks our engineering team for days. By leveraging OneLogin's pre-built application catalog, we completely automate the pipeline so that the moment any external account is created in the directory, access to the specific developer tools is provisioned instantly, slashing our team's onboarding administrative hurdles by roughly 70%.
The key strength I would suggest is the multi-tiered security policies, and the administrative UI is very crucial for helping our developers set things up and track everything together.
The core operational impact of OneLogin is eliminating access bottlenecks, and our biggest win comes from automating lifecycle management when spinning up the environments for 150 or more short-term, cross-domain contractors, which used to stall our engineering team for days. By leveraging OneLogin's pre-built application catalog and ADC, we automate that pipeline, which helps us significantly.
Additionally, its Smart Factor authentication method uses machine learning risk scoring to evaluate across any context, seamlessly bypassing MFA for low-risk internal developer logins while instantly triggering biometric challenges for anomalous remote connections, marking our biggest wins.
From a pure availability standpoint, OneLogin's core single sign-on engine is highly dependable. During high-traffic periods across our banking and logistic portals, the primary authentication path rarely drops while processing risk scores, maintaining consistent uptime without adding systematic latency.
What needs improvement?
There are some tweaks we could make to the administrative UI that could improve workflow administration, along with metrics that could be added to the dashboard which are already available in the platform.
For how long have I used the solution?
I have been working in the artificial intelligence field for around three to three and a half years.
What do I think about the stability of the solution?
OneLogin remains stable across team usage. Our networking and engineering team uses OneLogin almost every day without any issues to date.
How are customer service and support?
OneLogin support effectively maintains standard operations, while their enterprise tier engineering depth fosters good relations with high-velocity development teams during debugging of complex hybrid pipelines. For account holders, the SAML and OIDC configuration assistance, along with general billing inquiries, generally sees predictable and quick response times. The documentation almost answers every question and covers standard SaaS integrations well, allowing even a junior system administrator to navigate basic setups without needing to open a ticket.
Which solution did I use previously and why did I switch?
Before standardizing on OneLogin, we relied heavily on Okta. While Okta boasts an extensive app ecosystem and mature API access management, we strategically switched to OneLogin to optimize our operational efficiency across a hybrid infrastructure.
How was the initial setup?
OneLogin provides a highly seamless, low-friction end-user authentication experience. The single sign-on portal stands out as exceptionally clean for the end-user, and the standout feature is Smart Factor Authentication, which suppresses MFA prompts entirely. It only triggers strict biometric challenges when an anomaly or remote connection is detected. This ensures that the end-user does not face bottlenecks from a painful developer setup, resulting in a seamless experience.
Once actually configured, the sign-in SSO completely automates the user access pipeline, reducing onboarding login hurdles by 70%. It delivers a top-tier end-user experience, provided our engineering team handles the necessary backup setup required to deploy it.
What was our ROI?
There are multiple metrics to share. One is engineering time saved, as the 70% cut in the onboarding process brought it down from six days to about five to six hours. We also needed fewer employees to accomplish the work by replacing manual script maintenance, thereby avoiding the hiring of two full-time IAM and system admin engineers, saving us about 18 lakhs to 24 lakhs annually. Another significant metric is reduced help desk ticket volume, where centralized self-service password resets and Smart Factor Authentication for our low-risk internal network slashed login-related support tickets by 45%. The security ROI is undeniable, evidenced by zero credential stuffing breaches since deployment and zero alert fatigue due to context-aware gating.
What's my experience with pricing, setup cost, and licensing?
From an AML infrastructure perspective, navigating OneLogin's licensing requires calculating operational cost taxes. The base seat cost is reasonable, typically scaling to around three dollars per user per month for a basic plan, while we used a ten dollars per user plan for enterprise, which was quite reasonable for us considering our on-premises setup. Although OneLogin brands itself as a cloud-first IAM backbone, our hybrid architecture across networking and logistics across different domains necessitated integrating with legacy infrastructure.
The Active Directory and LDAP bridged themselves on on-premises server licensing fees, making our life easier by flattening the standard per-user cost. Additionally, internal engineering hours are effectively bridged to the cloud control plane with the physical data center.
Which other solutions did I evaluate?
We evaluated Okta, and then we considered Microsoft Entra ID.
What other advice do I have?
OneLogin is a highly pragmatic workforce identity engine that eliminates manual authentication debt across fragmented infrastructure securely. My strategic advice is to audit your API requirements early. If your architecture relies heavily on IAM driven entirely by code, especially for automatic complex event stream auditing or real-time webhooks, be ready to attach those securely. OneLogin's REST API handles basic CRUD operations well, with deep technical documentation addressing almost every potential question.
Be prepared to go through the documentation, and also leverage Smart Factor to avoid alert fatigue. Maximizing the Smart Factor Authentication system while properly configuring it allows you to suppress MFA prompts for standard and low-risk internal logins, ensuring the best-in-world protection while safeguarding the environment and infrastructure without burning out your team. This review has been given a rating of ten out of ten.