OneLogin Workforce Identity
Centralized identity has simplified secure access while reporting and admin controls still need improvement
What is our primary use case?
My main use case for OneLogin by One Identity is securing the digital identities of employees for organizations, enabling better access management, better authentication, active directory management, and SSO purposes.
A quick, specific example of how I use OneLogin by One Identity in my daily work is that we use it for access management. For example, if an employee is in the sales department, only the applications needed for that employee are assigned to them. No other extra applications are assigned to that employee. This is how we use it for access management.
How has it helped my organization?
Single sign-on has reduced password-related support requests, while automated provisioning and de-provisioning have significantly reduced the time required to onboard and offboard users. Adaptive MFA has strengthened our security posture without creating unnecessary friction for end users. Since implementing OneLogin by One Identity, we have seen faster user onboarding, fewer access-related support tickets, and improved consistency in enforcing access policies. The centralized management of identities has also simplified administration and helped us maintain compliance more effectively.
Since implementing OneLogin by One Identity, we have reduced user onboarding time by approximately 60 to 70 percent through automated provisioning. Password-related support tickets have decreased by around 40 to 50 percent due to single sign-on, and automated de-provisioning has helped us ensure users lose access immediately upon leaving the organization, improving both security and compliance.
What is most valuable?
OneLogin by One Identity offers excellent features including single sign-on, the smart factor, automated user provisioning and de-provisioning, and directory integration. It has a very large application catalog that can be integrated for passwordless login. Role-based access control is really helpful for compliance and reporting. Three features that most customers talk about OneLogin by One Identity are its single sign-on capabilities. For example, after logging in once, employees can access Salesforce, Microsoft 365, Slack, Jira, Zoom, and Workday. The benefits are faster access, fewer passwords, and fewer password reset tickets. The second feature is adaptive MFA. OneLogin by One Identity differentiates itself from basic MFA by not asking for MFA every time. When employees log in from the office on a trusted laptop, there is no MFA challenge. However, when the same employee logs in from another country on an unknown device, MFA is required. This really improves both security and user experience. The third is identity lifecycle management. OneLogin by One Identity automates the entire employee lifecycle. For example, when HR hires a new employee and creates the employee in Workday, OneLogin by One Identity automatically creates the AD account, provisions Microsoft 365, assigns Salesforce, grants Slack access, assigns the correct groups, and significantly reduces security risks.
Out of those features, the large app catalog, adaptive authentication, and identity lifecycle management, the biggest strength is combining single sign-on, adaptive MFA, and automated lifecycle management into a single platform that makes access both secure and simple. These three capabilities are generally considered core differentiators and are the features most organizations adopt first before expanding into broader identity governance.
OneLogin by One Identity provides a strong combination of SSO, adaptive MFA, and automated user provisioning, making identity management much simpler.
What needs improvement?
One area for improvement would be providing more granular reporting and analytics along with an even more intuitive administration interface for managing large-scale deployments.
I would like to see OneLogin by One Identity have more AI-driven capabilities such as risk-based access recommendations, anomaly detection, and predictive insights for identity threats. More granular dashboards and real-time compliance reporting would also add significant value for security teams.
One area for improvement would be in enhancing the admin experience for large-scale environments. Features such as more customizable dashboards, richer reporting with easier export options, and more granular audit logs would help administrators gain better visibility into user activity. Additionally, SaaS applications would make day-to-day administration even more efficient.
For how long have I used the solution?
I have been working in this field for the last one and a half years, and it is truly very interesting.
I have been using OneLogin by One Identity for the last one and a half years.
What other advice do I have?
I would rate OneLogin by One Identity at around a seven or eight because of its ease of use and its very good access management and SSO capabilities. I chose that number, seven or eight, because of its ease of use. It is very user-friendly and very easy to use. It has very good capabilities for managing SSO due to its application catalog. Directory integration is also very easy, and the security features are very good.
Regarding OneLogin by One Identity's AI capabilities, it currently leverages AI through its Vigilance AI engine. It drives features including smart MFA, and instead of relying on static, rigid access rules, it uses machine learning to analyze user behavior, location, and device context to assign risk scores in real time.
When evaluating OneLogin by One Identity's Vigilance AI from an operational perspective, accuracy and reliability come down to how machine learning evaluates risk scores in real time without causing friction or creating security blind spots. The accuracy of the risk scoring is achieved through Vigilance AI continuously calculating risk by comparing real-time login parameters such as IP reputation data, device fingerprint, and geographic velocity against a baseline of historical user behavior. It has a low false positive rate. In practice, the scoring engine is conservative enough to avoid nuisance MFA prompts for legitimate users operating within standard patterns. Edge case limitations exist where accuracy can dip slightly during sudden infrastructure shifts such as an organization rolling out a new corporate VPN or when users travel across regions with aggressive IP dynamic changes. In these cases, the AI initially flags normal traffic as high risk until the baseline recalibrates.
I purchased OneLogin by One Identity through the AWS Marketplace, and SmartFactor Authentication is immensely effective at this balancing act. When a user establishes a normal behavior pattern, the risk score remains low. The system can suppress multifactor authentication requirements to provide a frictionless login experience. It only introduces friction such as prompting for a password or denying access entirely when the risk score spikes due to anomalous behavior. This adaptive approach drastically reduces MFA fatigue for end users, which aligns with the goal of creating simplified, humanized cybersecurity experiences for non-technical audiences.
My overall rating for OneLogin by One Identity is seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized logins have improved security and support quick compliance-ready authentication
What is our primary use case?
I use OneLogin by One Identity for all logins, centralizing login access and adding more security to the system.
What is most valuable?
What I appreciate most about OneLogin by One Identity is that both single sign-on and multi-factor authentication help bring more security, which assists with compliance requirements.
The Smart Factor Authentication of OneLogin by One Identity stands out to me because it supports adjusting authentication flows in real time depending on the risk score associated with the login attempt. We check the servers and login attempts, then use Smart Factor Authentication to prevent unauthorized access when we detect potential risks.
OneLogin by One Identity provides a seamless end-user experience for signing in and authenticating to needed applications that is very quick and brings usability while maintaining security at the same time.
The single sign-on feature of OneLogin by One Identity is amazing. We compared this feature specifically while we were piloting, and comparatively, this is better than other players in the market. I know about Ping Identity and Okta, but we chose OneLogin by One Identity.
What needs improvement?
What I dislike about OneLogin by One Identity is that there have been some instances where the team experienced server issues while trying to log in. Users were unable to log in and had to redo the process. The server issues caused the system to keep loading, forcing users to go back and try again.
For how long have I used the solution?
I have been using OneLogin by One Identity for approximately 11 months to one year.
What do I think about the stability of the solution?
OneLogin by One Identity experiences certain downtimes, but the server issues I mentioned are the only stability concerns. Other than that, it is stable.
What do I think about the scalability of the solution?
OneLogin by One Identity is highly scalable and can be scaled multifold at any time.
How are customer service and support?
I have not contacted the technical support or customer support for OneLogin by One Identity directly, nor have I interacted with them. However, I have seen some emails from their support team, and they appear to be good. We discuss support internally, and we are satisfied with it.
Which solution did I use previously and why did I switch?
I have worked with Ping Identity as an alternative to OneLogin by One Identity in my previous organization. In my current organization, we were trying Okta.
How was the initial setup?
The initial deployment of OneLogin by One Identity was acceptable. It was neither easy nor difficult, but it was doable. It took approximately four weeks to fully set up OneLogin by One Identity, completing all training for the team.
What about the implementation team?
For the deployment of OneLogin by One Identity, we had a dedicated team that divided KRAs accordingly. The initial pilot and training team consisted of four members.
What was our ROI?
After the deployment of OneLogin by One Identity, it does require maintenance on our end. Two staff members maintain the system because employees do face issues and need to flag them. Although this reduced the login issues and tickets that came in initially, the IT support team, specifically two people, work on this alongside other software to solve issues related to logins.
What's my experience with pricing, setup cost, and licensing?
OneLogin by One Identity is way cheaper than Okta, which is all I know to compare. Cost was one of the reasons we went ahead with this solution. We initially ran a free trial pilot, which worked out for our team, and then we purchased licenses.
Which other solutions did I evaluate?
If I compare OneLogin by One Identity with Okta, OneLogin by One Identity is way better. The server issues we faced with Okta are not present with OneLogin by One Identity. Licensing-wise, OneLogin by One Identity is cheaper, which helps significantly.
What other advice do I have?
I am aware of the adaptive login flows with Vigilance AI in OneLogin by One Identity, but I do not have any feedback or thoughts on that at this time. My overall review rating for OneLogin by One Identity is 8 out of 10.
Single sign-on has simplified daily access and now provides secure centralized user management
What is our primary use case?
We have been using OneLogin by One Identity for one and a half years for the primary use case of SSO for enterprise applications that we have, along with MFA that is used for secure user access and centralized identity and access management, followed by secure remote access for employees, integration with AD, and cloud-based applications.
What is most valuable?
The main feature of OneLogin by One Identity is SSO that makes it seamless for end users while reducing password fatigue, followed by MFA authentication, which addresses an extra layer for security without introducing excessive complexity.
OneLogin by One Identity provides a seamless end-user experience for signing into applications, particularly where the feature makes access seamless for the end user by reducing password fatigue. In this scenario, while logging into multiple applications, you just have to log in once, utilizing the password for it, making it really seamlessly accessible to multiple applications via the same browser.
What needs improvement?
We are using multiple SSO tools for our management team, but based on the comparison with the earlier used products, it would be better to have customized options for the dashboards that will include a dashboard for the usage of user accounts that can be added to it, providing better visibility along with some granular reporting and analytics for authentication trends.
Enhanced API documentation with additional implementation examples will be helpful, as in our scenario, we have not utilized that particular portion that much. The suggestion for improvement is that OneLogin by One Identity should have enhanced API documentation for better additional implementation in our environment.
For how long have I used the solution?
I have been using this product for one and a half years in my career.
What do I think about the stability of the solution?
OneLogin by One Identity is really stable, and in the scenarios that we have encountered, it has been very stable with no delays or extended maintenance windows. We have not faced any such issues.
What do I think about the scalability of the solution?
The scalability of OneLogin by One Identity is highly effective because it can comfortably support organizations ranging from small businesses to large enterprises with thousands of users. Adding new user applications or authentication policies is straightforward without requiring significant infrastructure changes, making it more scalable.
How are customer service and support?
Our IT team might help us, but directly as an end user, I have not reached out to support.
Which solution did I use previously and why did I switch?
Compared to Okta, which we used earlier and which provided limited solutions, OneLogin by One Identity helps us in SSO and MFA. Additionally, the parameters that it provides, such as centralized identity and access management along with user lifecycle management, which we miss in competitors like Okta, as well as secure remote access and integration with AD and cloud-based applications, serve as the main differentiators that lead me to rate this application highly.
How was the initial setup?
The initial deployment of OneLogin by One Identity was not much complicated. We cannot say it is easy, but with the help of our IT team, it was easier, and there were no complications.
The integration with third-party authentication providers was complicated internally, but since our IT team is very knowledgeable about integrating those portals, we did not require an external implementation partner or support from OneIdentity, so it was not much complicated. It was hard at the initial level, but once we referred to the available guide, it became easy.
What about the implementation team?
One individual is enough to manage this. We have an organization of two hundred fifty people, and while managing it, that one person was sufficient.
Which other solutions did I evaluate?
We cannot say that we have particularly used any alternative, but for authentication, we use AD authentication and regular MFA with solutions such as Okta, which is the first type of application we have.
What other advice do I have?
I have not gone through the aspect of smart factor authentication to adjust authentication flows in real time depending on the risk score.
As an end user, I am not aware of the pricing for OneLogin by One Identity.
I use the single sign-on feature provided by OneLogin by One Identity, which is the purpose I mentioned already.
OneLogin by One Identity does not require much maintenance. Sometimes there is a bit of delay, but I did not solve it with the help of support, so there was no maintenance required in that particular duration.
I would rate this review a nine out of ten.
Unified sign-on has simplified workforce access and now secures passwords across all SaaS tools
What is our primary use case?
What is most valuable?
Password vaulting is also a very useful feature for us because it helps to secure passwords. The benefits include improved productivity. OneLogin by One Identity eliminates password fatigue, as employees no longer have to remember different passwords for various SaaS tools.
We have multiple SaaS solutions, and users were having multiple passwords and multiple user IDs. OneLogin by One Identity reduced that to just one click, and the SaaS tool is logged in and ready to use. It is useful that users no longer need to remember or update their passwords, as it is completely managed by OneLogin by One Identity.
What needs improvement?
When looking specifically at OneLogin by One Identity's AI capabilities, the consensus is very strong on security, while governance is effective but relies on broader platform integration to truly shine. First, the security aspect is exceptional and proactive. Second, governance is strong but requires leveraging the broader One Identity fabric. Third, overall, the security aspect of OneLogin by One Identity's AI is seamless and top-tier, balancing robust protection with a frictionless user experience. The governance piece is excellent if you leverage the unified One Identity platform, though managing deep governance policies natively inside the standalone OneLogin by One Identity admin dashboard can feel a bit segmented.
Its accuracy is high, particularly in risk scoring and anomaly detection. The primary output of OneLogin by One Identity's AI is a real-time risk score calculated during login attempts. Its accuracy is highly dependable because it evaluates explicitly measurable data vectors. Additionally, the reliability in automated enforcement is essential because the AI output triggers automated security policies, such as forcing an MFA prompt or blocking access, making operational reliability critical.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Which other solutions did I evaluate?
What other advice do I have?
Single sign-on has reduced login time and multi-factor authentication now strengthens access security
What is our primary use case?
As a security analyst in this organization with five years of experience, my use case for OneLogin is that we have been utilizing this Identity and Access Management platform for single sign-on and multi-factor authentication features.
What is most valuable?
In my opinion, the best features of OneLogin are the SSO and multi-factor authentication that has been provisioned by this solution, as it reduces our password fatigue through single sign-on and improves account security by enforcing MFA. These two have been the key security points covered in our solution.
By utilizing the SSO feature, we do not have to log in separately to each of the platforms, so we can estimate that OneLogin has reduced our login time by approximately 50%.
What needs improvement?
After deploying OneLogin with a multi-organization-wide solution, users have started utilizing it with MFA push as well as single sign-on. OneLogin portal has been stable in the environment, but when users receive push notifications or single sign-on notifications, it may feel glitchy or experience frequent timeouts, which are affecting the overall experience.
For how long have I used the solution?
I have been using the solution for one year as of now.
What do I think about the stability of the solution?
OneLogin portal has been stable in the environment, but when users receive push notifications or single sign-on notifications, it may feel glitchy or experience frequent timeouts, which are affecting the overall experience.
This tool has been stable; however, for certain users, we have observed frequent login issues due to agent or OS mismatch, but overall, it is stable and scalable.
User identity synchronization across multiple directories has been stable, ensuring data sync as users are onboarded, and we have not faced challenges with syncing or taking daily backups.
What do I think about the scalability of the solution?
This tool has been stable; however, for certain users, we have observed frequent login issues due to agent or OS mismatch, but overall, it is stable and scalable. I would rate the stability and scalability as stable.
How are customer service and support?
Regarding technical support, I would rate it an eight.
How was the initial setup?
The deployment was quite manageable with straightforward integration, and there are third-party integrations available with OneLogin portal, allowing us to push that within a manageable timeframe.
What other advice do I have?
OneLogin has the capability to assign risk as per the risk scoring capabilities, which helps in reducing the chances of unauthorized access or non-geo logins by implementing such features.
For the deployment of standard SaaS applications, the process has been relatively straightforward, and the larger catalog of pre-built integrations and the support for complex tasks as well as legacy applications requiring additional configuration made the overall implementation experience manageable and quite easy.
While the solution does not require significant maintenance, when new users are onboarded into our portal, we have to deploy changes for their logins, but this is a BAU task as of now, and there is no major maintenance involved.
I would rate this solution an overall 8.
Unified authentication has streamlined user lifecycle management and improved security
What is our primary use case?
OneLogin's main use case for my organization is unified authentication.
I apply it for Single Sign-On management in my day-to-day work within the company.
I have noticed that this tool especially makes the team's work easier.
What is most valuable?
I consider the best features that OneLogin offers to be its integration with Microsoft 365, multi-factor authentication, and the automation of user onboarding and offboarding.
My experience with the integration of OneLogin with Microsoft 365 has had challenges, but they were successfully overcome within the expected time.
OneLogin has had a positive impact on my organization since it handles the security and authentication topic well.
I have noticed a measurable benefit since implementing OneLogin; the time spent on user management has been reduced since the user lifecycle is automated and Single Sign-On was implemented, which has reduced the time to restore passwords.
What needs improvement?
I think OneLogin could improve the learning curve for administrators and make the configuration more user-friendly.
For how long have I used the solution?
I have been working in my current field for more than 14 years.
What do I think about the stability of the solution?
I consider OneLogin a stable platform.
What do I think about the scalability of the solution?
I have had the opportunity to integrate new services with OneLogin without issues.
How are customer service and support?
My experience with OneLogin's customer support has been that support has certain shortcomings, such as slower-than-expected response times during critical incidents.
Which solution did I use previously and why did I switch?
I did not use any other solution before implementing OneLogin; no application was used.
How was the initial setup?
My experience with OneLogin's price, implementation cost, and licenses has been that the price increases as I add features, such as automation, and while the cost is usually competitive and can be high for small companies, that is not the case for us.
What was our ROI?
I have seen a clear return on investment; the necessary staff has been reduced, they were reassigned to another area, and times have also been reduced.
Which other solutions did I evaluate?
Before choosing OneLogin, I did not evaluate any other options, as none were evaluated.
What other advice do I have?
I would advise other companies considering using OneLogin to compare prices with other tools before making a decision.
I have given this review a rating of 8.
Centralized identity workflows have simplified onboarding and secured temporary admin access
What is our primary use case?
My main use case for OneLogin is for identity management.
OneLogin helps me manage employees across apps, databases, clouds, and other platforms. For example, when someone joins or changes teams or leaves, access is created, changed, and removed properly. It also helps secure admin root access to accounts.
For a more practical example regarding my main use case, suppose a developer needs temporary admin access to a production server. Instead of giving them a permanent password, OneLogin can help me approve the request, grant them access for a limited time, record the session activity, and remove them afterwards.
A couple of features that I like about OneLogin is firstly the centralized access management that helps manage my users, groups, and permissions from one place instead of handling everything from multiple locations. Secondly, there is automation for onboarding and offboarding that specifically comes in handy when employees join, change teams, or leave. Access can be provisioned or removed with workflows instead of manual IT steps. Lastly, the self-service password reset is beneficial since OneLogin allows us to reset forgotten passwords or unlock accounts ourselves, greatly reducing the help desk workload.
What is most valuable?
OneLogin has positively impacted my organization by greatly reducing the manual workload for identity management. It has also made onboarding and offboarding feel more structured, faster, and less dependent on manual IT work. Now, new users can get the right access based on their role.
The ability to provide a seamless end-user experience for signing in and authenticating to needed applications is very important because it improves both security and user productivity. Employees can access tools they need through a single consistent login experience instead of remembering multiple passwords or going through different login flows for each application.
What needs improvement?
OneLogin can be improved by making the initial setup and configuration process simpler, especially for teams like mine that are new to identity and access management. Some workflows and policy integrations felt complex during setup. Better guided onboarding, clear documentation, and more in-product demonstrations would help admins get started faster.
Some points I want to mention regarding needed improvements include a faster and simpler setup for SSO and MFA policies, a better UI for admins, more helpful error messages during integration setups, and stronger reporting and audit dashboards.
The AI capability needs to be easier for admins and teams to use and to make governance and security easier to understand and act on. The output must be reliable and explainable, accessible to both technical and non-technical admins. Since access decisions are sensitive, AI should provide recommendations and risk signals, but final decisions should take place after thorough review.
For how long have I used the solution?
I have been working in my current field for over two years now.
What do I think about the stability of the solution?
OneLogin is stable as far as my experience goes.
What do I think about the scalability of the solution?
From a pricing perspective, OneLogin is really scalable since the pricing depends on the number of users and is per seat. Adding or removing a user is not much of a hassle for us, and there is no one-time fee up front that we have to pay.
How are customer service and support?
We required some help while onboarding to OneLogin, and the customer support was greatly helpful.
I would rate the customer support a nine out of ten.
Which solution did I use previously and why did I switch?
After switching to OneLogin, I noticed a return on investment. Previously, we primarily used a manual centralized identity management approach, which worked for a while. However, as our organization kept growing, managing SSO, MFA, and user provisioning became harder. We needed a more centralized and scalable solution for authentication and access management.
We evaluated several options before choosing OneLogin, including Okta, Microsoft Entra ID and Azure AD, and JumpCloud. We chose OneLogin because it offered a strong balance of SSO and MFA, directory integrations, user provisioning, and centralized access management at a practical cost.
How was the initial setup?
My advice for others looking into using OneLogin is to plan for immediate implementation properly before rollout. It is best to start by identifying the most important applications, user groups, MFA requirements, and directory integrations. A phased rollout works better in our case than trying to move everything at once.
What was our ROI?
Previously, the process required multiple manual steps and follow-ups with the IT and admin team. With OneLogin, role-based access and approval workflows have made the process more structured, reducing our onboarding time from weeks down to days.
After switching to OneLogin, I noticed a return on investment. Previously, we primarily used a manual centralized identity management approach, which worked for a while. However, as our organization kept growing, managing SSO, MFA, and user provisioning became harder. We needed a more centralized and scalable solution for authentication and access management.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with pricing, setup costs, and licensing, the pricing and licensing are generally based on a per-user subscription model, which makes it easier for us to scale as the organization grows. The cost depends on the plan and number of users. Feature requirements such as SSO, MFA, and advanced directory integrations are all included or mostly add-ons that can be managed easily.
What other advice do I have?
The AI capabilities that OneLogin offers can be useful in identity and governance. It can provide strong value in governance security by detecting risky access and unusual login behavior, finding patterns in data for large organizations. Additionally, it can prioritize access reviews and suggest least privileged improvements. However, AI decisions should be explainable and reviewed by admins, especially for sensitive security actions.
I feel that switching to OneLogin is a good move for us in terms of centralized access and identity management, and since we have transitioned to OneLogin, it has greatly reduced our manual work and offloaded much of our IT tasks. I would rate this product an eight out of ten overall.
Secure single sign-on has improved our login process and protects all employee accounts
What is our primary use case?
Every employee in my organization uses OneLogin, and it helps us securely store our credentials with strong, long passwords, which is a must for securing our data.
OneLogin eases our authentication processes, allowing all users to access multiple apps with one set of long credentials.
How has it helped my organization?
It simplifies the login process for our end-users, increases our security, saves us time, and reduces errors.
What is most valuable?
One password unlocks all, and there is one click login to all the platforms.
What needs improvement?
The mobile app is not the best, and it could be improved.
For how long have I used the solution?
I have been using the solution for 5 years.
Which solution did I use previously and why did I switch?
I previously used Microsoft Azure. OneLogin is incredible and easy to use. It provides robust security features that simplify our login processes.
What's my experience with pricing, setup cost, and licensing?
It is a must-have for every company looking to secure their accounts and avoid security breaches.
Which other solutions did I evaluate?
I considered Google Cloud CDN.
What other advice do I have?
It is cost-effective and easy to use.
Centralized access management has improved security and reduced password-related support work
What is our primary use case?
Our main use case for OneLogin is single sign-on, user authentication, and access management, which helps employees securely access multiple business applications with one set of credentials.
For example, our team uses OneLogin to secure access to Microsoft 365 and other internal business applications, allowing employees to sign in once through OneLogin and access all authorized applications.
We use OneLogin for user onboarding and offboarding, where access to required applications can be accessed quickly through OneLogin when a new employee joins, and access can be removed centrally when an employee leaves, improving security and reducing administrative efforts.
What is most valuable?
In my opinion, the best features OneLogin offers are single sign-in, multi-factor authentication, and centralized user management.
The multi-factor authentication feature adds an extra layer of security beyond password, requiring users to verify their identity via methods like Google Authenticator, significantly improving overall security.
OneLogin's user management and integrations are also very valuable, as it integrates with popular cloud applications and allows us to manage user access from a central location.
The integration of phishing-resistant device trust has strengthened our authentication processes by ensuring that only trusted devices can access company resources.
OneLogin has positively impacted our organization by improving both security and operational efficiency through centralized access management and SSO, which has reduced password-related support requests, saving time for both users and the IT team and enhancing overall security.
We don't track the exact figure, but based on our experience, OneLogin has reduced password-related support tickets by around 25 to 30% and has saved several hours of administrative work each month.
OneLogin is a strong platform overall, but the reporting and advanced configuration options could be more intuitive; some administrative tasks and policies configuration have a learning curve for new users, and improving the user interface and providing more detailed built-in reporting would make management more efficient.
What needs improvement?
OneLogin could improve some third-party integrations by making setup and troubleshooting more straightforward; while customer support is generally helpful, faster response times for complex issues would be beneficial.
To be honest, we don't use OneLogin for AI-driven features extensively, so I cannot comment deeply on its output accuracy or reliability.
At this point, we have covered the main areas of improvement; the only additional suggestion would be to continue enhancing the reporting dashboard and simplifying some advanced administrative workflows, as overall, OneLogin is a mature and reliable platform and the needed improvements are not major.
For how long have I used the solution?
I have been using OneLogin for two years.
What do I think about the stability of the solution?
OneLogin has been stable in my experience, with no significant downtime or reliability issues.
What do I think about the scalability of the solution?
OneLogin has scaled well with our organization's growth, handling an increased number of users and applications without any significant performance issues.
How are customer service and support?
Customer support has generally met our expectations, as the support team is very knowledgeable and helpful, with most issues being resolved in a timely manner.
Which solution did I use previously and why did I switch?
Before OneLogin, we had a directory application with a specific authentication method.
How was the initial setup?
Our experience with pricing, setup costs, and licensing for OneLogin has been positive, with the licensing being straightforward and the setup process relatively smooth.
What was our ROI?
We have seen a positive ROI, estimating a 25 to 30% reduction in password-related support tickets and several hours saved for IT administration tickets each month, even though we don't track exact numbers.
Which other solutions did I evaluate?
We reviewed a few other identity and access management solutions, including Microsoft Entra ID and Okta, before choosing OneLogin for its balance of security, ease of administration, integration capabilities, and overall value for our requirements.
What other advice do I have?
I rate OneLogin nine out of 10 for its strong security, reliable SSO, effective user management, and good overall user experience.
I chose nine out of 10 because OneLogin delivers very well on its core functions in MFA, user provisioning, and access management, improving security and simplifying administration for our team, but it doesn't attain a perfect 10 due to some advanced configurations being complex and the reporting capabilities needing to be more flexible.
The sign-in experience is very smooth and user-friendly; single sign-on allows users to access multiple applications with one login, reducing password management burdens and improving productivity while maintaining security.
Smart Factor Authentication applies additional verification when a login appears high-risk, such as from a new device or unfamiliar location, and it does a good job balancing security and usability.
The User Identity Synchronization across directories functionality has helped us by keeping user identities synchronized across systems automatically, which reduces manual efforts and improves accuracy, making user management more efficient.
Overall, OneLogin has been a reliable and effective identity management solution for our organization, with its MFA and user provisioning capabilities improving security and simplifying access management.
I recommend OneLogin to organizations looking for a secure and easy-to-manage identity and access management solution.
Automated access management has reduced onboarding delays and simplified daily user operations
What is our primary use case?
OneLogin provides secure and simple access to business applications while maintaining centralized control over user identity and authentication policies.
When employees join our company, their application access is provided through OneLogin based on their roles and responsibilities, which depends on the department. This allows new joiners to start working immediately without waiting for manual access requests.
How has it helped my organization?
OneLogin has provided strong access security for our organization, and day-to-day operations are more efficient for both users and administrators.
We have observed approximately 45 to 50% fewer password-related support tickets, faster user onboarding by nearly 60%, and reduced errors.
What is most valuable?
The most valuable features of OneLogin are unified application access, multifactor authentication, and automated user provisioning.
Automated user provisioning has had the most significant impact for my team. Before OneLogin, creating and removing access across multiple systems required several manual steps. Today, most processes happen automatically, which reduces delays and the risk of human errors.
What needs improvement?
The initial setup could be more simplified; apart from this, everything is perfect and a very smooth solution.
For how long have I used the solution?
I have been working in my current field for more than two years.
What do I think about the stability of the solution?
OneLogin is a stable solution.
What do I think about the scalability of the solution?
OneLogin has excellent scalability, making it a scalable solution.
How are customer service and support?
Our experience with the customer support team for OneLogin has been positive, as cases are generally handled professionally and the technical resources are knowledgeable.
I would rate the customer support for OneLogin eight out of 10.
Which solution did I use previously and why did I switch?
We have not switched from a different solution; we have been using OneLogin from day one.
How was the initial setup?
The initial setup could be more simplified; apart from this, everything is perfect and a very smooth solution.
What was our ROI?
We are receiving a positive return on investment with OneLogin since we have seen a reduced amount of time spent managing user accounts by 50% and shortened onboarding cycles, allowing us to save time and money.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing for OneLogin are handled by a different team.
Which other solutions did I evaluate?
We have not evaluated other options before choosing OneLogin.
What other advice do I have?
My advice for others looking into using OneLogin would be to spend time planning the identity and identity architecture before jumping into deployment and to define proper user roles. Using multifactor authentication from the beginning and automating provisioning will be helpful. I would rate this review nine out of 10.