Single sign-on has boosted security and saves time with automated access for every employee
What is our primary use case?
I have been working in my current field for the last four to five years, and I have been using OneLogin for around one to two years now. The main use case for using OneLogin is to provide single sign-in for employees, allowing them to access multiple applications such as Slack, Jira, Salesforce, and Office 365. With the help of OneLogin, we access all the approved apps, eliminating password fatigue and reducing our login-related IT tickets.
Every day, our team uses OneLogin to securely access all our work applications with a single login. For instance, when an employee logs in during the morning, they can immediately access Jira, Slack, and their Office 365 without entering separate passwords. OneLogin also prompts for multi-factor authentication when accessing these sensitive tools, ensuring our system remains secure. This saves a lot of time and reduces IT support tickets for password resets, and it helps us manage access centrally.
Beyond single sign-on and MFA, our team relies on OneLogin to manage user access efficiently throughout the employee life cycle. When a new employee joins our team, OneLogin automatically provisions access to all the tools they need based on their role. If someone changes roles, access is updated automatically, and when employees leave, their accounts are instantly deactivated. This not only keeps our system secure but also reduces the administrative overhead. Day-to-day, team members simply log in once and OneLogin handles the resets, ensuring secure, seamless access while giving IT visibility into who is accessing what and when.
How has it helped my organization?
Implementing OneLogin has had a significant positive impact on our organization. From a security perspective, enforcing multi-factor authentication and centralized access policies has greatly reduced the risk of unauthorized access and potential breaches. Productivity has also improved as employees can log in once and immediately access all their apps without juggling multiple passwords, saving time and reducing IT support tickets. Additionally, automated onboarding and offboarding through OneLogin ensures that new employees instantly have access to the right tools, and departing employees are securely deactivated, strengthening overall operational efficiencies and compliance. It truly improves security mechanisms, increases productivity, and enhances compliance and audit readiness.
Since implementing OneLogin, we have seen a measurable improvement in productivity. On average, employees save around ten to fifteen to twenty minutes per day by not having to log into multiple applications. This adds up to roughly forty to sixty hours per employee per year, and IT support tickets related to password resets and login issues have decreased by approximately thirty to fifty percent. This frees up the IT team to focus on higher-value projects.
What is most valuable?
The first feature I appreciate is the multi-factor authentication feature, which supports a wide range of MFA options such as their push mechanism, SMS, voice, and biometric-based sign-in options. This enables strong security with flexible authentication methods, and we can also assign different MFA policies by user.
We use OneLogin's Smart Factor Authentication to adjust login requirements in real-time, evaluating risk factors such as location, device, and behavior, prompting for additional verification only when needed. This strengthens security without impacting user experience.
Our impression of OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications is very positive. Employees can log in once and immediately access all authorized applications without repeatedly entering passwords, combined with adaptive multi-factor authentication, making the process much more secure yet unobtrusive. This minimizes friction while maintaining productivity across the organization, ensuring seamless login, SSO, and security without disrupting users with MFA and adaptive authentication, thus improving productivity and user satisfaction.
We use adaptive login flows powered by Vigilance AI, helping us detect risky behavior in real-time, such as logins from unusual locations or devices, and automatically adjusting authentication requirements. This strengthens our security posture while ensuring legitimate users can access applications seamlessly, reducing friction and the potential for account compromise.
The integration of phishing-resistant device trust significantly strengthens our authentication process. It ensures that only verified, trusted devices can access our applications, reducing the risk of potential thefts and phishing attacks. Users can securely access their apps without frequent interruptions, while IT gains confidence that access is limited to devices meeting our security standards, improving overall security and compliance. This highlights enhancement in security, device-based trust, seamless user experience, and improved compliance with IT oversight.
Our impression of OneLogin's user identity synchronization across directories functionality is very positive. It ensures that all user accounts, roles, and permissions are constantly up to date across Active Directory, LDAP, and cloud applications. This reduces manual errors, simplifies user management, and ensures that employees always have access to the right tools while minimizing security risks.
What needs improvement?
One area for improvement is faster provisioning for large organizations. Automated provisioning is strong, but signing into very large directories can sometimes be slow. Improving the scalability and speed for bulk user operations is crucial for enterprises with rapid growth. Another area that needs attention is enhancing the user interface and user experience, as some users feel that the admin dashboard can be somewhat complex for first-time administrators. Simplifying navigation and providing more contextual guidance could make setup and ongoing management faster.
There could be advanced reporting and analytics in the system. While the reporting is solid, it could be more intuitive and customizable. A real-time dashboard with predictive insights into potential risk logins would enhance visibility. Additionally, from mobile app experience, some users note that the mobile app could be smoother for MFA approvals and account management, and enhancing speed, notifications, and offline capabilities could improve adoption.
For how long have I used the solution?
My name is Shubham Vyas and I work as a Product Analyst for one of the startups based in London. I have been working in my current industry and field for the last four to five years.
What do I think about the stability of the solution?
In my experience with OneLogin, it has been very stable. We have not encountered significant downtime or reliability issues, and the platform's consistency provides seamless access to our applications, which is critical for our daily operations.
What do I think about the scalability of the solution?
OneLogin is highly scalable and can support organizations of various sizes, from small teams to large enterprises with tens of thousands of users. Its cloud-based architecture allows us to easily add new users, applications, and integrations without impacting performance. This scalability enables us to grow our user base and onboard new applications seamlessly, making it well-suited for expanding or dynamic environments.
How are customer service and support?
Our experience with OneLogin's customer support has been very positive. The support team is responsive and knowledgeable, providing timely assistance for setup, troubleshooting, and configuration questions. Combined with their documentation and online resources, this helps our IT team resolve issues quickly, maintaining smooth operations.
I would rate the customer support as nine out of ten because the support is responsive and knowledgeable, with good documentation and online resources. However, some complex issues may take longer or require escalation, and there have been times when responses were late, which is why I did not give it a ten out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Okta, Azure, and IAM before switching to OneLogin, which offered a more seamless single sign-on experience. It provides stronger multi-factor authentication options and better automation for user provisioning and lifecycle management, improving both security and productivity across the organization. OneLogin is the first identity and access management solution we implemented, chosen to address our needs for security, productivity, and centralized user management from the start.
What was our ROI?
We have seen a return on investment since implementing OneLogin. By enabling single sign-on and automated user provisioning, employees save an estimated ten to fifteen minutes per day logging into multiple applications, which adds up to roughly forty to sixty hours per employee per year. Additionally, IT support tickets related to password resets and login issues have decreased by about thirty to fifty percent, freeing IT staff to focus on higher-value projects. Improved security and compliance posture has also reduced the potential costs and risks of theft or breaches, delivering both operational and financial value to the organization.
What's my experience with pricing, setup cost, and licensing?
My experience with OneLogin's pricing and licensing has been reasonable and aligned with enterprise IAM solutions. The setup cost is moderate, and the subscription model provides flexibility to scale our organization. Licensing is straightforward, but understanding the different tiers and add-on features requires some review to ensure the selected package meets our needs. Overall, the value delivered concerning security, productivity, and centralized access management outweighs the cost.
Which other solutions did I evaluate?
Before choosing OneLogin, we evaluated several identity and access management solutions, including Okta, Azure AD, and Ping Identity. We selected OneLogin because it offers a combination of strong single sign-on and adaptive multi-factor authentication with automatic user provisioning that best fits our organization's security and productivity requirements.
What other advice do I have?
As a customer of OneLogin for the last one and a half years, my advice for organizations considering OneLogin is to carefully assess their application ecosystem and users' roles before implementing to fully leverage its single sign-on, multi-factor authentication, and automated provisioning capabilities. Investing time in configuring the adaptive authentication and direct integration properly maximizes both security and productivity. Additionally, taking advantage of OneLogin's documentation and support resources during the rollout will ensure a smooth deployment and adoption across the team, building confidence in this platform. I rate this solution overall as eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?