Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

2 AWS reviews

External reviews

15 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer2787174

Single sign-on has simplified authentication and now reduces login-related support tickets

  • December 11, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.

I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.

What is most valuable?

The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.

Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.

OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.

Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.

I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.

What needs improvement?

OneLogin can add more analytics and reporting and integrate with more third-party applications.

For how long have I used the solution?

I have been working in my current field for a year.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin is a good scalable product.

How are customer service and support?

Until now, it is great. I have not used their customer support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.

The setup was good and easy. I am still using the free trial, but I will be purchasing it.

Which other solutions did I evaluate?

Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.

What other advice do I have?

I am still using OneLogin, so I am still exploring the app and need some more time.

The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.


    Shivam Dhang

Centralized access has strengthened security and has reduced password fatigue and support tickets

  • December 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

OneLogin by One Identity is used by our organization for centralized identity and access management for all users. We primarily use it for single sign-on (SSO) to provide access to cloud and on-premises applications in our organization.

When we have multiple environments for our customers, OneLogin by One Identity helps us create policies based on device, network, and role. For example, when an engineer wants to access the Azure portal via SAML SSO, we provide access according to their role. When they need VPN access via RADIUS or LDAP, we grant access based on network requirements.

What is most valuable?

OneLogin by One Identity offers many features, and the multi-factor authentication stands out to me.

The multi-factor authentication feature has helped our company, which is an IT service provider, secure admin and privileged accounts. When our technicians access client systems remotely, we need to provide them with secure and privileged account access. It has improved our compliance by allowing us to meet client requirements for MFA on all sensitive systems, providing safe login from any location or device.

Another feature that we find interesting is the audit logs and reporting, which has helped us track who, where, and how users logged into the system.

Using OneLogin by One Identity has positively impacted our organization. We are able to comply with client compliance requirements and have managed to reduce takeover time risk. Even if a password is stolen, an attacker cannot log in without second-factor authentication, making it more secure.

Since we started using OneLogin by One Identity, we have noticed a decrease in security events, stolen passwords, and non-compliance adherence issues.

What needs improvement?

OneLogin by One Identity needs better support for legacy or non-SAML applications, such as easier integration for customers still on on-premises applications. Additionally, service accounts, API keys, and machine identity need rotation, auditing, and automated provisioning.

It should also include device posture checks and provide risk scoring.

For how long have I used the solution?

We have been using OneLogin by One Identity for as long as two years.

What do I think about the stability of the solution?

OneLogin by One Identity has been stable in our experience. We have had some issues, but there has been no major downtime, and customer service and the vendor have resolved those issues quickly.

What do I think about the scalability of the solution?

OneLogin by One Identity's scalability has been great. Currently, we are scaling it to our other lines of business after first evaluating it on one of our testing LOBs and then implementing it for two more LOBs. We now plan to go globally. The process is quite easy, and we have not made any major changes to our existing network, confirming it is scalable and good for both small and big enterprises.

How are customer service and support?

The customer support for OneLogin by One Identity is good, but they need more training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before OneLogin by One Identity, we were using Okta.

We decided to switch from Okta to OneLogin by One Identity because Okta required heavy on-premises maintenance and frequent patching and had limited MFA options. We could not create adaptive policies, which was the main reason for our switch. OneLogin provides cloud-native SSO, automated provisioning, stronger MFA, and easier multi-tenant management, making it more efficient for an IT-based service company like ours.

What was our ROI?

I have seen a return on investment from OneLogin by One Identity. It has saved our time due to automated provisioning and SSO login, reducing manual account work and increasing productivity. Our IT team is working on fewer tickets, enabling them to focus on more priority issues. It has also saved costs due to fewer security incidents requiring fewer IT personnel.

Which other solutions did I evaluate?

Before choosing OneLogin by One Identity, we evaluated other options, including Microsoft AD FS.

What other advice do I have?

OneLogin by One Identity provides a seamless experience for users when they sign in and access the applications they need. It is easy for all users, who can access applications with one login, reducing password fatigue. There is a risk-based challenge for only unusual logins, balancing security and convenience. We have seen fewer support tickets due to the self-service password reset and automated provisioning, reducing our IT burden. Overall, it is easy for users, secure, and very efficient.

Regarding pricing, I do not know much, but I have heard from our sales team that the licensing for OneLogin by One Identity is moderate compared to other vendors.

My advice to others looking into using OneLogin by One Identity is that they should proceed with it. It is cost-efficient and provides more features for the cost compared to other vendors available in the market. It reduces our time to go live, and we have not made any changes to our existing network. OneLogin's heterogeneous support for various security vendors is excellent, and we can reduce our IT support security tickets. I would advise peers planning to purchase this solution to proceed without hesitation. I would rate this product an eight out of ten.


    ishu patil

Centralized access has simplified logins and has strengthened security for all applications

  • December 05, 2025
  • Review from a verified AWS customer

What is our primary use case?

OneLogin by One Identity is used primarily for Single Sign-on (SSO) and Multi-Factor Authentication (MFA), along with the admin dashboard. In daily work, OneLogin manages all app logins in one place, and the multi-factor authentication provides extra security, making it the best security for applications. The team can easily add or remove users whenever needed, and the admin dashboard, which manages everything from one screen, is very important since there is no need to switch from one place to another.

What is most valuable?

OneLogin by One Identity offers a good security system, an impressive dashboard, and a very helpful Single Sign-on feature from a user point of view.

The dashboard stands out because SSO has increased the login system; when logging into one app, it automatically logs into another app, such as the HR management app and user management app, which emphasizes the importance of SSO management being very helpful.

OneLogin by One Identity has positively impacted the organization because an auth system for all logins was needed. Before implementing it, people had too many passwords that were very hard to manage. OneLogin helps control that access in one place.

The improvements noticed include that the login is quick, reliable, and users rarely face problems with the login system, leading to fewer login-related tickets that are now negligible.

What needs improvement?

OneLogin by One Identity can be improved in that the UI feels more complex for a new user when setting things up, requiring documentation to be searched.

Needed improvements include that some parts of the UI look old, and the report and analytics could be more detailed. Integrations with other tools would also help a lot.

For how long have I used the solution?

OneLogin by One Identity has been in use for about six months.

What do I think about the stability of the solution?

OneLogin by One Identity is very stable, with many functions that have helped a lot with its stability.

What do I think about the scalability of the solution?

OneLogin by One Identity has very high scalability. While the teams sometimes faced scalability issues previously, they are not facing any now, and the scalability meets expectations.

How are customer service and support?

Customer support is very fast. When documentation was needed, the response came within about ten minutes, which is greatly appreciated.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

OneLogin by One Identity was the first solution implemented because before it, there were too many passwords that were very hard to manage.

How was the initial setup?

The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.

What about the implementation team?

OneLogin by One Identity was purchased through the AWS Marketplace, as it was recommended by a boss who found OneLogin very helpful after testing and implementing it.

What was our ROI?

OneLogin by One Identity has delivered a return on investment since it saves employees by managing hundreds of users' logins in one place instead of requiring multiple employees, allowing the organization to move and grow faster.

What's my experience with pricing, setup cost, and licensing?

The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.

Which other solutions did I evaluate?

OneLogin by One Identity is believed to be the best solution and cannot suggest anything else.

What other advice do I have?

For others looking into using OneLogin by One Identity, it is recommended to read the terms and conditions and documentation carefully since the setup is complex but manageable with the right guidance.

OneLogin by One Identity is a good solution, and many companies should implement it as it manages login usernames and passwords very quickly and reliably. The review rating for this product is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    dishantsingh

Single sign-on has simplified secure role-based access and improves our daily user workflows

  • December 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin by One Identity involves single sign-on, multifactor authorization, and role-based access.

For example, we have an email platform called DID Mail where we use single sign-on from OneLogin by One Identity to authenticate our users and use that same authentication on our different platforms such as virtual info and different mail platforms.

The important thing we use about OneLogin by One Identity is role-based access, where our employees sign up and can see a different interface on the same platform according to their roles.

What is most valuable?

In my opinion, the best feature OneLogin by One Identity offers is the single sign-on feature, which works seamlessly while integrating with any languages, allowing our developers to integrate with most of our platforms easily.

Security is a good aspect of OneLogin by One Identity, and our user experience is also good and mostly positive.

OneLogin by One Identity has positively impacted our organization by improving our user experience. The user experience has improved as it has saved us time, especially because the session-based login is beneficial. A user logs in for the first time and does not have to log in every single time.

What needs improvement?

OneLogin by One Identity can be improved by implementing good user interfaces or different kinds of user interfaces, which might help our users navigate much faster.

They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.

For how long have I used the solution?

I have been using OneLogin by One Identity for about five to eight months.

What do I think about the stability of the solution?

OneLogin by One Identity is mostly stable.

What do I think about the scalability of the solution?

OneLogin by One Identity's scalability is mainly automatic, so we do not have to do much. We just contact the vendor to inform them about our number of users if it increases drastically.

How are customer service and support?

Our developers typically handle the integration process with the help of the support team, which is very fast and they get assistance whenever they face challenges.

Customer support is fast, but they sometimes have a high response time, such as five to ten hours, which can be problematic.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, I used CyberArk Identity, and we switched because of the pricing. The main reason for switching was the pricing and the complexity of their admin user interface.

What was our ROI?

We have seen a return on investment as we have saved a lot of money, approximately ten to twelve percent, compared to our earlier use of a different identity platform such as CyberArk, which was costly.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is good, but it sometimes gets expensive when the number of users increases.

Which other solutions did I evaluate?

Before choosing OneLogin by One Identity, we evaluated other options including Okta and different platforms, but we found that OneLogin by One Identity is overall better than Okta.

What other advice do I have?

My advice to others looking into using OneLogin by One Identity is that if you need better security, user interface, and a faster user experience, it is the way to go, although the support system lacks at times.

They can improve their support and reduce the price. I would rate this product an eight out of ten.


    Rizwan A.

All In One Solution for your Identity and Access Management

  • November 17, 2024
  • Review provided by G2

What do you like best about the product?
One identity encompasses various solutions including Identity and access management, privilege access management and security policies, It has easy to use interface and has decent support.
What do you dislike about the product?
Legacy OpenLdap directory integration not working.
What problems is the product solving and how is that benefiting you?
It allows us to Centralise user management and also help us in setting up security policies at endpoint


    Justin Dow

Efficient user onboarding with single sign on but needs stability improvements

  • September 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use OneLogin by One Identity to provide SAML authentication and single sign-on for all of our SaaS apps.

How has it helped my organization?

OneLogin by One Identity helps us onboard new users really quickly and get everything up to speed super fast. It has helped free up about half of our time through its automation features.

What is most valuable?

The directory integration and SCIM provisioning are probably the best features compared to competitors. These are the two things I have found to be most valuable.

What needs improvement?

There have been some outages over the years. The uptime has not been great recently, with some outages lasting six, seven, or eight hours. Improvement in the stability of the infrastructure would be beneficial.

For how long have I used the solution?

I have been using OneLogin by One Identity for about three and a half years.

What do I think about the stability of the solution?

The stability has been an issue, with some outages lasting several hours, which impacts our work.

What do I think about the scalability of the solution?

It's pretty scalable. We know it can handle up to maybe two hundred thousand users, and there's no limit on the number of applications we can integrate. Overall, it is very scalable.

How are customer service and support?

The quality of support is okay. It's not great, but it's not worse than other companies.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In other jobs, I've used Okta and Auth0.

How was the initial setup?

The initial set up was probably easy since the company was using it before I started working here.

What other advice do I have?

I'd rate the solution seven out of ten.


    Hospital & Health Care

Our Org Identities are safe and secure!!

  • September 17, 2024
  • Review provided by G2

What do you like best about the product?
Most of the features are out of the box and esay to implement and manage. OI sdks integrates with any given apps. scalable
What do you dislike about the product?
more refined logs reporting on dashboard
What problems is the product solving and how is that benefiting you?
we have many staff internal external and and maging these identites and related application becomes difficult and compelx and we have integrated with our HR system being souce of truth. we have crreated RBC meaning based on the dept and roles access given to so and so applications\permissions.
due to this less dependency on IT teams and all access ready as soon as user joins same when user is removed from hr system all access is revoked autoamatically


    Meraj Q.

One identity for IAM is one of few tools which is leader in market

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use, all access related to identity in 1 place in a tree like structure, can manage all application access from 1 page
What do you dislike about the product?
The Graphical user interface can be more user friendly, currently it's a little complicated for beginners but as and how you use it, one will get used to it
What problems is the product solving and how is that benefiting you?
Managing access for users on different applications, SOD management, managing roles entitlements, account creation, movers, leavers.
All of the above activities can be automated using One identity,
It not just saves time and manual efforts but also decreases chances of human error


    Maria-Lopez

Provides a unified platform, improves efficiency, and saves us time

  • February 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use OneLogin to log in to all our different systems. This means I only need to go to the OneLogin portal to access all my frequently used applications, like our CRM, Greenhouse for recruiting, Jira for ticketing, Workday for HR, Tableau for data visualization, and even Slack. It's a one-stop shop for everything I need!

How has it helped my organization?

The main benefit of OneLogin is its centralized design, offering easy access to everything in one place.

All of our employees use OneLogin daily to log into their applications.

OneLogin offers a centralized platform for managing access across our entire organization, which is crucial for cybersecurity. It provides robust security features that give me peace of mind, knowing that data transfers are highly secure and unauthorized access to our databases is extremely unlikely.

The single pane of glass enables collaborative work between holistic IT and security.

OneLogin has helped our IT team significantly improve their efficiency by creating a centralized platform. This eliminates the need to access information from multiple portals, saving over 50 percent of their time.

OneLogin has improved the user experience when working remotely.

OneLogin has helped increase productivity.

What is most valuable?

OneLogin is efficient. The fact that I'm able to just have one go-to place where I can access everything in one area, so that's convenient.

What needs improvement?

I'd like it to have a customization section that displays the company's offerings, categorized by different topics. Ideally, there would be a user-friendly feature at the top allowing individuals to pick and choose the topics they're interested in, essentially creating a personalized experience.

For how long have I used the solution?

I have been using OneLogin by One Identity for over four years.

What do I think about the stability of the solution?

OneLogin has been stable.

What do I think about the scalability of the solution?

The scalability is good, and we're currently migrating our customer relationship management system from Salesforce to different software. Fortunately, OneLogin hasn't been involved in any data transfer, so I don't anticipate any hiccups or obstacles in that regard.

What other advice do I have?

I rate OneLogin a ten out of ten.

OneLogin does not require maintenance.

With a good IT team, OneLogin works smoothly and it is self-explanatory.


    reviewer2339421

Integrated well and had a single pane of glass, but downtime and pricing were issues for us

  • January 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

We used single sign-on, multifactor authentication, lifecycle management, and connectors.

How has it helped my organization?

When we rolled it out, adoption was very quick. We migrated our email and other things to OneLogin, so adoption was very quick. The gateway became OneLogin, so if you wanted to get your email or anything else, you had to go through OneLogin to get it. It was quick and easy once we turned things on. Even the engineer who assisted us was very helpful. Once we turned it on, the users seamlessly started using OneLogin. They were redirected every time from others, and that ensured that there were no loopholes in what we were implementing.

We had a single pane of glass for access management across the organization, but the caveat is that for managing users provisioning and deprovisioning, apps have to support that feature. This single pane of glass was very important because we eliminated ghost accounts that were not being used. We had no idea about them. After implementing OneLogin, when a user left, the deletion used to happen everywhere, so the licensing cost and all those things came down. Audit logs came in one place, so we had all the control. That improved our visibility a lot.

The single pane of glass for access management enabled collaborative work between IT and Security. It simplified a lot of information for Security, and for IT, it simplified their setup process. For example, they would set up automatic provisions for emails, security training, etc. They would then just set up the user on OneLogin, and automatic provisioning would be done for them. When a user left, the user was removed automatically. That cleaned up things for us and improved processes.

OneLogin 100% helped to free up time for our IT team. The main work we did was setting up automatic provisioning. We reduced our time from five to ten minutes in creating a user to doing it in an instance. For example, creating a user and assigning it on OneLogin to a department, such as IT, automatically moved them to groups and email groups on Gmail. That was no longer manual. They were just writing out the information that was given, and in the backend, it got mapped correctly to what was needed. That saved time for us.

OneLogin enabled us to securely manage a growing user base or more applications with a smaller IT staff. After implementing OneLogin, we just had to work on one main platform. We did not fully need administrators for other systems.

We worked in a hybrid environment. Because OneLogin was available everywhere, it improved the user experience when working remotely. It was a secure way to get to applications. They went through the OneLogin system to get to their apps. However, when everything is under a single pane of glass, there is a risk. If one user gets breached, we have a problem there. For example, I am an administrator, and my account can be breached. The mitigation would be setting up MFA. We needed to put such checks and balances.

What is most valuable?

The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution. The single sign-on worked very well. Lifecycle management was a big feature for us because we just had to provision in one place for the supported apps and everything else that we needed. It worked well in our case.

What needs improvement?

One issue was related to the downtime. They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us. In those moments, people did not want to hear about a single pane of glass. We did try to solve it, but it caused issues. Their uptime is 97% or 98%, but most companies prefer 99.9% uptime.

For how long have I used the solution?

We have had it for about a year.

What do I think about the stability of the solution?

It is very good when it is up. When it was down, they would give us notice, but sometimes, the platforms would not open, and sometimes the connections would not complete. When we clicked on a connector, it sometimes took a lot of time to get through to the network. Those issues were there.

What do I think about the scalability of the solution?

We started with 500 users and went to 1,500 users with no changes needed. It worked out well in that sense. Our organization has only 1,500 people. It is not too big.

How are customer service and support?

When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very helpful. Once we moved to ticketing, the support was a bit slower. When we had issues, we created a ticket, and there was a lot of back and forth. The times when there was no availability or there was downtime were not acceptable. Those are the main issues for us.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any other solution.

How was the initial setup?

In terms of the deployment model, it is not on-premises, but it connects to Active Directory. In our use case, we did not have Active Directory. Our setup was fully on the cloud. They connected it to our core systems. Our HRMS system and our email system were the main systems we wanted to connect OneLogin with.

The initial setup was very easy. With API keys, we could add the users with one click from the Gmail system. It was very simple for us to get that going.

It took us a couple of weeks. OneLogin is good if there is a connector, but we did not get enough connectors from them. For example, we did not have a connector for our ERP. When we did not have a connector, we ended up building it because we were a software company. That delayed things for us.

What about the implementation team?

We used OneLogin's implementation services. We had one person for its implementation.

In terms of maintenance, once we set it up, it was good to go.

What's my experience with pricing, setup cost, and licensing?

It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high. Also, it was communicated to them. We did not expect a jump of over 100%. That became an issue, and then we had to go through a lot of negotiations, but in the end, it was not feasible for us.

Which other solutions did I evaluate?

We tested Okta and JumpCloud. We found OneLogin to be the best because of pricing as well.

In terms of features, OneLogin was pretty much the same as Okta. Okta was the leading one that we were looking at. One thing that we wanted in OneLogin, but it was there in JumpCloud, was device access. We wanted device access. We wanted to be able to log into machines through OneLogin.

What other advice do I have?

To those evaluating this solution, I would advise making sure that what they need out of the box is there. For example, our ERP's connector was not there, so we lost a lot of time trying to get that done. We had to go back and forth with them.

OneLogin has a feature called mapping. If mappings go wrong, the application can destroy a lot of things. For example, if you have a mapping that allows you to delete users automatically, and you make any change to that, it can go and delete. It can delete users in the live environment, such as Gmail. Because it is automated, it automatically starts removing users. It happened to us because there was no test environment. We did get one, but such things caused a lot of issues.

Overall, I would rate OneLogin a seven out of ten.