Digital Asset Management, BrandHub and Marketing Operations Software

What do you like best about the product?

I like how IntelligenceBank enables marketing and any customer-facing content to give me surety and confidence that it has gone through the approvals process with the right people reviewing it, ensuring customers get the best experience possible. The process of approvals is well-configured, easy, and consistent, offering a streamlined, on-rails process where you just follow the bouncing ball. It ensures everything is documented correctly, providing protection if there are any queries in the future. The ability to upload and store assets as a snapshot in time is valuable, along with the automated follow-up process for the next steps. Also, the approval chains and configured processes make it easy for anyone in a large organization to get things approved consistently.

What do you dislike about the product?

No dislikes come to mind.

What problems is the product solving and how is that benefiting you?

I use IntelligenceBank for keeping all our marketing materials compliant, providing a central source of truth, tracking, and maintaining standards. It streamlines our approvals, ensures compliance, and gives confidence that customer interactions are reviewed properly.

What do you like best about the product?

I like that IntelligenceBank reduces the need for back-and-forth emails because everything is in one place. The workflows are properly set up, making it easy to direct tasks to the right people. The workflow tool is very valuable because I can customize what needs to be sent to the right people in the right sections. The approval center is fantastic because I can track everything waiting for my approval, or see where my submissions are in the process. Sending notifications to remind others about due dates is convenient. From an admin perspective, being able to customize everything to suit the business and its specific group is amazing. The whole system just makes life easier, allowing me to avoid searching through emails and easily see feedback and comments. Also, the initial setup was really good with lots of training and available support whenever needed.

What do you dislike about the product?

Sometimes it did become frustrating that there was so much configuration that needed to be done. This was at RACQ, but I guess RACQ's business products are so convoluted because they had different products and so many regulations and governance they had to follow. IntelligenceBank couldn't quite meet all our needs exactly, but they were always easy to deal with and eager to help.

What problems is the product solving and how is that benefiting you?

I find that IntelligenceBank reduces email back and forth, centralizes workflows, and organizes approvals efficiently. Its workflow tool sends tasks to the right people, and the approval center tracks everything clearly. Overall, it makes my work smoother, allowing me to see feedback and progress easily.

Recommendations to others considering the product:

To enhance user experience, it would be beneficial to streamline the configuration process and offer more tailored solutions to meet specific business needs. Providing additional training resources and support could also help users navigate complex setups more efficiently.

What do you like best about the product?

I love how IntelligenceBank keeps everything together, providing an overview of what the team is doing. It's neat and easy to use. The AI features are streamlined, and it’s customer-centric, which I appreciate a lot. It helps me sort, store, search, and share approved content, serving as a single source of truth, which is invaluable. Flagging compliance issues before they become a problem, especially in a big four bank where compliance is significant, is absolutely gold. Also, it cuts bottlenecks for review and compliance and assists in catching brand and legal risks. I'm a big fan of these features.

What do you dislike about the product?

Na

What problems is the product solving and how is that benefiting you?

I find IntelligenceBank keeps everything together, provides me with a view of team activities, and supports my marketing compliance. It helps me store, search, and share content, flag compliance issues, cut review bottlenecks, and catch brand and legal risks.

Recommendations to others considering the product:

Na

What do you like best about the product?

Hands down the version control and change history feature. I love that every edit of my team's content gets logged and is reversible. Instead of five people guessing which file is current, there's one traceable source of truth. My job would be a nightmare without IntelligenceBanks AI-Powered metadata tool. IB is definitely worth my dollar.

What do you dislike about the product?

The depth of functionality means there's some ramp-up time with getting your head around, but the support team makes onboarding smooth and responds in a timely manner.

What problems is the product solving and how is that benefiting you?

The actual problem it solves is that creative/marketing content used to live scattered across drives, inboxes, and personal folders with no way to know which version was final or approved. IntelligenceBank centralized this for me into one place with tracked versions and easy to use metadata tags. I no longer waste time hunting for the right file.

What do you like best about the product?

Ability to manage access to assets and provide easy access to users from across the state

What do you dislike about the product?

Crop functionality on download is still quite complex

What problems is the product solving and how is that benefiting you?

Ability to have one source of truth for imagery across the department and the being able to track use.

What do you like best about the product?

The functions it is built around work effectively

What do you dislike about the product?

Can be complicated for particular use case scenarios

What problems is the product solving and how is that benefiting you?

Organising and searching for digital assets. I am a digital content producer with a large number of stakeholders who need a variety of content

What do you like best about the product?

The big capacity to load a lot of document, photos, videos and beeing able to share it with the world

What do you dislike about the product?

Maybe the interface which is a bit old for me, but maybe is the way we use the platform on our side

What problems is the product solving and how is that benefiting you?

Some of our links always disconnect from the redirected page and IntelligenceBank were pretty fast to solve this problem.

What do you like best about the product?

It was built to do exactly what our organisation needs. so all of the functionality and data captured are for purpose and does the job across a lot of stakeholders, which is no easy feat.

What do you dislike about the product?

The nature of the form being stacked makes using intelligence bank clunky and a very long scroll. So when adding different sections of a job, it is a very padded out page so makes proofing tricky when you need to scroll so much up and down, And when scrolling, the page jumps around so you lose your position when scrolling up and down.
Also the filing system and search phrases to find olf jobs is not great. It's not super easy to search for a recent job as tasks from a very long time ago always clog up search results and it takes a lot of loading time to refine or filter the search.

What problems is the product solving and how is that benefiting you?

they do take on issues and fixes.

What do you like best about the product?

I really like the user-friendly platform of IntelligenceBank, which makes it easy for download users and admins when it comes to uploading and downloading. I found it easy to use for keywording and organization of assets into folder subjects. The main board being customizable to our brand is another feature that stands out to me. Their customer service is great—our representative Alan is excellent - always answering right away and finds out the answer as soon as possible, continually following up. The PowerPoint connector is the most widely used feature by our download client departments, which speaks to its popularity. The platform being user-friendly is crucial in encouraging others to utilize it, backed by numerous trainings. I appreciate that it accepts major file types, and I particularly enjoy being able to save downloads in smaller and cropped formats.

What do you dislike about the product?

When downloading, you cannot remove some of the verbiage to download in various ways and people do not understand it.

What problems is the product solving and how is that benefiting you?

I use IntelligenceBank to share creative assets across departments, allowing employees access to brand materials like clip art and logos.

What do you like best about the product?

The people who helped us. Our implementation manager was very helpful.

What do you dislike about the product?

Some of the features of the platform where not as customizable as we would have liked.

What problems is the product solving and how is that benefiting you?

It is allowing us to move off a very disjointed process and refine it to make it a lot cleaner and easier to follow