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Great experience to get through SOC
What do you like best about the product?
The platform and people definitely help you get through all the intricacies of getting obtain SOC2 Compliance
What do you dislike about the product?
Nothing I can think of. Everything has gone great.
What problems is the product solving and how is that benefiting you?
Obtaining SOC2 Compliance. Laika is providing a way for us to systematically getting in place the process, procedures, monitors, controls, etc.
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SOC2 Invaluable Platform
What do you like best about the product?
Not knowing anything about SOC2 Laika is the platform that allowed me to be immediately effective, but the real golden feature is the relationship with an expert Laika employee that can answer any question when the platform doesn't it already.
What do you dislike about the product?
There are a few UI bugs here and there, nothing major really but sometimes annoying. I wish GDPR was also a bit more automated, don't know if possible but over time would be great if Laika could take care of more and more tasks independently.
What problems is the product solving and how is that benefiting you?
As a SaaS we need to be SOC2 certified to give peace of mind to our clients, Laika made it possible and enabled us to get certified for several years in a row and with excellent scores.
Made our SOC2 journey much less painful
What do you like best about the product?
I like how responsive and helpful the humans over at Laika are, they helped us through a relentless amount of questions as we headed through our first audit.
What do you dislike about the product?
While Laika seems somewhat further behind on the software side, we have seen a tremendous amount of improvement on that side throughout the past year with them, and are very excited for their continued future development.
What problems is the product solving and how is that benefiting you?
Laika made our SOC2 journey much less painful, we're a group that doesn't have much experience with auditing or the SOC2 requirements, and didn't want to piece all of the information together ourselves, we wanted a little bit of handholding and to ensure that we were going in the right direction.
Thoropass makes compliance easy to understand
What do you like best about the product?
As a small business perusing SOC 2 compliance, the path to certification is daunting. Using Thoropass made the entire process understandable and doable as tasks were broken into small chunks and never felt overwhelming. Overall, the platform had a clean and had an easy-to-use design. The portal's design made it simple for our small compliance team to collaborate throughout the whole project, as we were all able to see each other's progress and questions.
Our Customer Success Manager, did exactly what their job title says - they were committed to helping us achieve success throughout our SOC 2 journey! I felt that they (and the other members of the Thoropass team) listened to our feedback and made time in their schedules for calls with our team whenever we hit a roadblock.
The required employee trainings were easy monitor from the project management's side and easy to use and complete for all of our employees. The ease of use incentivized our employees to complete in a timely matter, despite their busy schedule.
Our Customer Success Manager, did exactly what their job title says - they were committed to helping us achieve success throughout our SOC 2 journey! I felt that they (and the other members of the Thoropass team) listened to our feedback and made time in their schedules for calls with our team whenever we hit a roadblock.
The required employee trainings were easy monitor from the project management's side and easy to use and complete for all of our employees. The ease of use incentivized our employees to complete in a timely matter, despite their busy schedule.
What do you dislike about the product?
When using the site, 404 errors and slow loading times were common. Although the frequency of these errors and slow loads have diminished over time.
What problems is the product solving and how is that benefiting you?
Thoropass has assisted us through the process of attaining our SOC 2 compliance certificate and with ongoing annual audits. This is a step that is paramount for the continued growth of our company.
Great help for a small startup!
What do you like best about the product?
Laika took the fear and uncertainty out of the SOC 2 audit experience. A small startup like Confirm was able to achieve SOC 2 compliance for 2 years straight and to have a clear roadmap toward GDPR and ISO27001 compliance despite our lack of legal and infosec experience; this would not be possible without Laika.
What do you dislike about the product?
Your experience depends a lot on the capability of your particular CS representative. A good or bad one makes all the difference. The site, although cleanly designed, has some awkward workflows and occasional bugginess.
What problems is the product solving and how is that benefiting you?
Laika is allowing a small startup like Confirm to achieve SOC 2 and beyond information security goals that we otherwise wouldn't have the expertise / time to achieve. Laika is also guiding us toward ISO27001 and GDPR compliance.
SALES HACK! Breeze Through InfoSec Review
What do you like best about the product?
Laika makes it easy for sales teams to cut down time spent in the security review phase of a deal. A nice excel plug in for dealing with questionnaires. They also have a very knowledgeable and responsive team.
What do you dislike about the product?
There's nothing specific I don't like. There are a lot of things on my feature wish list, however. I think that more advancements in text recognition/OCR will take the product to the next level.
What problems is the product solving and how is that benefiting you?
As a sales leader, I'm all about deal velocity. We turned to Laika initially to help us cut down time spent dealing manually with security questionnaires. Laika executes well in this area, and all sales teams that are spending time manually filling out spreadsheets should give them a look ASAP.
CEO
What do you like best about the product?
Laika made it super easy for us to complete all of the tasks needed for our SOC2 preparation. We wouldn't have been able to get it as quickly as we did without them.
What do you dislike about the product?
Nothing at all, their service was excellent
What problems is the product solving and how is that benefiting you?
Preparing for a SOC2 audit is daunting, especially for a small start up. Laika has figured out how to make it easier and seamless with an incredible software.
Laika helped us achieve SOC2 and ISO27001 compliance
What do you like best about the product?
1. The team is always happy to answer any questions we may have or hop on a call at any time. This was very helpful, especially at the beginning of our compliance journey.
2. Laika provides a clear guideline as to what the requirements are to achieve SOC2 and ISO27001 compliance. There were little to no surprises when audit time came. Laika will help if there is anything you may have missed.
3. Policy and procedure templates are a huge time saver.
2. Laika provides a clear guideline as to what the requirements are to achieve SOC2 and ISO27001 compliance. There were little to no surprises when audit time came. Laika will help if there is anything you may have missed.
3. Policy and procedure templates are a huge time saver.
What do you dislike about the product?
Laika used to be a bit more involved. We'd love them to have a better view of our needs and take steps to ensure we're on the right track/completing all our requirements before the audit (i.e., risk assessment, internal audit, etc).
What problems is the product solving and how is that benefiting you?
Laika helped us achieve and maintain SOC2 and ISO27701 compliance.
Laika was great in supporting our compliance needs
What do you like best about the product?
Easy to use dashboard/tool and a great team made our compliance journey super smooth. Laika worked with us to achieve our end results
What do you dislike about the product?
A delay in scheduling and audit dates. Nothing a little more communication can fix.
What problems is the product solving and how is that benefiting you?
A few integration issues and suggested improvements; will help smooth out the automation and audit process.
CTO
What do you like best about the product?
Laika's Team. Managers are very responsive and they know the area well.
What do you dislike about the product?
The process of getting an engagement letter became lengthy and not scalable. It requires a lot of effort because we have to do it for every customer individually.
What problems is the product solving and how is that benefiting you?
SOC2 policies, procedures set up and external audit. As a startup, we will reach the standard to onboard mid-size and large customers.
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