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Great product to guide you quickly and efficiently to SOC compliance
What do you like best about the product?
The online interactive "playbooks" made it easy to punch items off the list as you confirmed controls were in place.
What do you dislike about the product?
They are a growing company so it occasionally showed in not having a massive swath of resources, but at the same time, the tools made it easy to keep moving forward even when you were waiting on a reply on another topic.
What problems is the product solving and how is that benefiting you?
Laika is great to help your company achieve and maintain compliance certifications like ISO and SOC. If you don't have a dedicated compliance team, they make it easy (in relative terms) to accomplish this while still wearing all the other hats you may wear in a company.
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Keeps getting better - best path to your SOC 2 type 1 and 2
What do you like best about the product?
Platform playbooks guide you through the process efficiently and provide lots of guidance. Templates for policies cover all the required bases and can be customized as needed. But the real wins are with the team you get supporting your work - my success manager and compliance architect provided amazing support, input, project management, and guidance throughout the process. Add in the bundling of the review/report fees bundled into your costs, and it gave us a fast, efficient path to completing our SOC 2 type 1 and type 2.
June 2024 Update - completing our second SOC 2 type 2 observation period - the platform has continued to evolve and now integrates the audit, pen-test, risk register, vendor management, and other features together with automatic evidence gathering, along with fantastic integration with the tools we use like github, aws, slack, etc. As usual, the team involved has provided conceierge like service and support, super responsive and knowledgeable.
June 2024 Update - completing our second SOC 2 type 2 observation period - the platform has continued to evolve and now integrates the audit, pen-test, risk register, vendor management, and other features together with automatic evidence gathering, along with fantastic integration with the tools we use like github, aws, slack, etc. As usual, the team involved has provided conceierge like service and support, super responsive and knowledgeable.
What do you dislike about the product?
Most recent (2024) updates to the platform have ironed out integration and interface concerns from the earliest days. No real complaints!
What problems is the product solving and how is that benefiting you?
We starting our SOC 2 with Thoropass almost 3 years ago now, first with our type 1 and then type 2. Managing our compliance evidence gathering, policy setup and review, pen-tests, vendor risk management, and security audit requests.
Great product, service and results!
What do you like best about the product?
We used Laika for our SOCII type I and SOCII type II certification and we couldn’t be happier with our experience! Their service was impeccable. They were extremely responsive to any of our questions or needs and had a real personal touch. Their work was instrumental in enabling us to get our certification and saved us countless hours of time and effort. They were fast and effective. Additionally, we utilize their policy management system as the source of truth for all of our company’s policies. The system is easy to use and great for collaboration. We highly recommend their services and their products.
What do you dislike about the product?
Nothing comes to mind. We were very happy with our overall experience.
What problems is the product solving and how is that benefiting you?
Laika simplifies SOC certification using their knowledgeable staff and intuitive software solution.
"Excellent experience with Laika so far, the success team helped tremendously on SOCII prep."
What do you like best about the product?
The excellent support from the Success Team! The app has also been very user-friendly for all team members.
What do you dislike about the product?
Comments should be available at the task level in the app. Links to documents could be upgraded.
What problems is the product solving and how is that benefiting you?
SOCII - Type 1 Audit passed!
Recommendations to others considering the product:
Enjoy!
Organized and Powerful
What do you like best about the product?
Laika's customer success team was a pleasure to work with. We had a regular cadence of meetings that pushed the ball forward each time, and they were very responsive to other questions along the way. The platform kept things organized and had integrations to monitor some electronic controls of our infrastructure along the way.
What do you dislike about the product?
There were occasional glitches and typos - but fixed pretty quickly with updates. Nothing major.
What problems is the product solving and how is that benefiting you?
We got our SOC 2 in an expedient, inexpensive way. This gives our customers a higher level of confidence in our security policies, procedures, and controls.
Recommendations to others considering the product:
They won out in our interviews with about seven similar solutions. We're happy.
Thoughtful Automation Digital Worker Security & Compliance
What do you like best about the product?
It's a one-stop shop for all things compliance.
The playbooks, integrations, and overall visibility of where you are in the process are crucial.
Add the white-glove service you get from the Laika team and you are good to go.
The playbooks, integrations, and overall visibility of where you are in the process are crucial.
Add the white-glove service you get from the Laika team and you are good to go.
What do you dislike about the product?
Like anything, the platform had some minor bugs but these were overshadowed by the team's support.
What problems is the product solving and how is that benefiting you?
This solves the common inefficiencies with audits and helps you organize your data to get and stay compliant.
First experience on "the other side of the table" was great with Laika's help!!!
What do you like best about the product?
The compliance playbooks and detailed resources that were provided along with them. The team is great as well. We maintained a weekly standing meeting to update our progress and give me an opportunity to ask any questions as we designed and implemented our SOC controls. I am a former bank examiner and risk manager for a community bank so I read through numerous SOC reports throughout the years but never had to actually prepare and implement the controls. Plus, information security was not my expertise in my prior life and that is a big chunk of our risk/compliance posture given our business model. What seemed like a daunting task was made much easier thanks to Laika's detailed implementation playbooks and our customer success rep and compliance architect. We started from just about nothing as a brand new 4-person start-up and just got our SOC 2 Type 1 certification in a matter of months. The Laika team is already prepping us for the Type 2 audit, just days after we received our Type 1 report.
The audit process itself was very smooth and I like the way all the evidence uploaded as part of the playbooks is organized and used for the audit piece.
The audit process itself was very smooth and I like the way all the evidence uploaded as part of the playbooks is organized and used for the audit piece.
What do you dislike about the product?
Looking back, I got hung up a lot on some of the more technical aspects and while Laika had a lot of resources, I do see a need to provide some more "in the weeds", technically-focused resources. I am mainly thinking about compliance / knowledge base resources for the major cloud computing providers like AWS, Google Cloud, and Microsoft Azure for example. I think this is critically important for startups like us that don't have a lot of in-house technical expertise (developers, engineers, etc.). I know this is an area they are working on as I've seen the enhancements made to their application and the resources, and just from talking to the team I know they are adding in some more training to keep their staff knowledgeable and up to date. That said, the responsibility to educate ourselves on these aspects obviously falls to us first and foremost, but I just think investing in providing some more technically-focused aspects would improve and differentiate the platform.
What problems is the product solving and how is that benefiting you?
Initial planning and implementation of SOC controls and planning for ongoing compliance. Laika was great to have as an initial plan on how to implement controls across the company to achieve SOC 2 compliance. The platform takes the certification requirements and maps them out to different required controls in your playbooks and that makes wrapping your head around the work much easier. I love the fact that my Laika team immediately transitioned from getting our Type 1 issued to talking about what it takes to prep for and achieve the Type 2 certification. That is the next problem on my list to tackle and its great to know my Laika team will be there to help.
Recommendations to others considering the product:
Get a complete understanding of what the application can and cannot do - not a good or bad thing in general but I should have done a better job of understanding the activity that can be done in Laika and how that translates into being able to provide evidence at a later date.
Fully adopt the platform from the get-go - Get all your team members signed up and familiar with the platform and use it to assign and divvy up responsibilities. I took the approach that I'm the only one that needs to use the platform so I'll live there and get everyone else what they need but that's not the best way. The functionality to collaborate with your team is there so use it. Have conversations in the beginning with the decision-makers in your organization and decide what you want to use the platform for and what you don't so you can address that from the beginning.
Fully adopt the platform from the get-go - Get all your team members signed up and familiar with the platform and use it to assign and divvy up responsibilities. I took the approach that I'm the only one that needs to use the platform so I'll live there and get everyone else what they need but that's not the best way. The functionality to collaborate with your team is there so use it. Have conversations in the beginning with the decision-makers in your organization and decide what you want to use the platform for and what you don't so you can address that from the beginning.
Great software - Fantastic service
What do you like best about the product?
The best part is the service from the Laika team - having experts in your corner to help you through this process was critical to our experience.
What do you dislike about the product?
We would love a deeper ability to manage and prioritize tasks.
What problems is the product solving and how is that benefiting you?
Laika has helped us with HIPAA compliance in a few short months.
Great service to get us started
What do you like best about the product?
The assistance you get from the Laika team, from the weekly check-in meetings to the help with deciding what evidence to upload and working around any issues that appear
What do you dislike about the product?
The Laika platform is going through constant updates, leading to some bugs appearing that weren't there previously. One of the fields I have to input information into will glitch out all the time, leading me to have to delete everything I've entered and then input all the information again from scratch
What problems is the product solving and how is that benefiting you?
Some bugs pop up here and there due to all the platform's updates, but the team usually addresses them within a week. As for benefits, we are learning everything our company needs to handle, and receiving guidance to prepare for future audits
Laika has been instrumental in standing up our Information Security program!
What do you like best about the product?
The white glove support with audit prep and audit completion is amazing. Having a sounding board and GRC partner with our lean organization is really beneficial.
What do you dislike about the product?
The platform wasn't great at assisting in program management over time but that is getting better every week! We are excited for the new features coming out and our feedback is always valued.
What problems is the product solving and how is that benefiting you?
It is a great place for our central source of truth across the entire program. It keeps our program materials and evidence organized and easily shareable. We also love our account managers and the help they provide for risk assessments and internal audit.
Recommendations to others considering the product:
Laika provides a fantastic team and platform to support the building and actual implementation of an information security program for your organization's security goals.
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