Thoropass
ThoropassReviews from AWS customer
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Laika offers great value for startups
What do you like best about the product?
- Helpful and knowledgable support
- Lots of useful document templates
- Good integrations
- Lots of useful document templates
- Good integrations
What do you dislike about the product?
- The UI is a little confusing
- Otherwise, great
- Otherwise, great
What problems is the product solving and how is that benefiting you?
SOC2 audit
Fantastic product, fantastic team
What do you like best about the product?
The software is really helpful in getting everything ready for SOC compliance, and the team is exceptional in helping you as you get ready.
What do you dislike about the product?
Nothing, it is really a great product experience
What problems is the product solving and how is that benefiting you?
Laika helps us in getting ready and maintaining SOC 2 compliance
Helpful customer success and SOC-2 analyst, but platform is buggy and needs more integrations
What do you like best about the product?
My customer support agent and SOC-2 analyst have been very available and helpful, willing to jump on a call any time to help me through the system. I feel they often have to come up with workarounds around the system due to bugs/glitches, weird onboarding flows, or lack of integrations.
What do you dislike about the product?
They recently introduced new document templates which require us (a standard, run-of-the-mill SaaS startup) to fill in tons of content ourselves, which I think defeats the point of the platform. Thankfully my customer success agent is replacing these new ones with the old ones which is going to save me tons of time.
Also, there are a bunch of bugs and glitches, and lack of integration in some areas. For example, if you use AWS Cognito, you're out of luck -- Laika will import your entire customer base as "Integration Users" which means it thinks they're your employees. GitHub MFA settings also aren't supported, which I thought would be one of the first things they would support.
Also, there are a bunch of bugs and glitches, and lack of integration in some areas. For example, if you use AWS Cognito, you're out of luck -- Laika will import your entire customer base as "Integration Users" which means it thinks they're your employees. GitHub MFA settings also aren't supported, which I thought would be one of the first things they would support.
What problems is the product solving and how is that benefiting you?
Achieving SOC-2 compliance.
Excellent platform and supporting services
What do you like best about the product?
We are now on our 4th year of using Thoropasss to support our cyber security
What do you dislike about the product?
Nothing is coming to mind at this time. But, overall, I was pleased with the entire product and service.
What problems is the product solving and how is that benefiting you?
We leverage the Thoropass platform and services for our SOC2 Type 2 compliance preparation, audit and certification. Additionally we used them for our 2023 Pentest.
Good platform, advisors, and services
What do you like best about the product?
I’ve worked with Thoropass on both our SOC 2 Type 1 and Type 2 audits, and the platform has definitely improved over the past year. The audit module feels more solid now, and overall usability has improved. The interface is smoother and easier to navigate.
One feature I really appreciated this year is the new AI-based review in the audit module. When you upload attachments or write text in response to evidence requests, it analyzes what you've submitted and gives you a heads-up if something looks insufficient. It’s not perfect, but it’s a smart addition that helps catch things early.
Their penetration testing service was also even better this year. The team provided detailed findings and clear, actionable steps, which made it easy to address the issues. Support has consistently been great. Everyone I’ve worked with has been responsive and easy to talk to. Our CSM has also been helpful, not too pushy, and answers questions promptly.
Integrations mostly work well. There were a couple of hiccups with BambooHR, but reconnecting fixed them quickly. Being able to manage everything in one place has definitely made the audit process easier.
One feature I really appreciated this year is the new AI-based review in the audit module. When you upload attachments or write text in response to evidence requests, it analyzes what you've submitted and gives you a heads-up if something looks insufficient. It’s not perfect, but it’s a smart addition that helps catch things early.
Their penetration testing service was also even better this year. The team provided detailed findings and clear, actionable steps, which made it easy to address the issues. Support has consistently been great. Everyone I’ve worked with has been responsive and easy to talk to. Our CSM has also been helpful, not too pushy, and answers questions promptly.
Integrations mostly work well. There were a couple of hiccups with BambooHR, but reconnecting fixed them quickly. Being able to manage everything in one place has definitely made the audit process easier.
What do you dislike about the product?
Automation is still a bit inconsistent. There are still cases where I need to fetch evidence manually, more than I’d like. One thing that’s frustrating is how the platform auto-uploads old policies as soon as the audit period starts. I’d much rather have a review step or wizard where I can re-upload updated versions before anything gets submitted.
Aside from that, the in-app guidance has improved. I haven’t had to check the documentation at all recently, which is a nice improvement.
Aside from that, the in-app guidance has improved. I haven’t had to check the documentation at all recently, which is a nice improvement.
What problems is the product solving and how is that benefiting you?
SOC 2 Type 2 compliance
Great partners in your path to SOC 2
What do you like best about the product?
First and foremost, I have come to value Laika's counsel and partnership. They are incredibly responsive, practical, and a pleasure to work with. Their expertise helped us obtain SOC 2 Type 1 and Type 2 in just one year and they were effective advocates for us during the audit process.
What do you dislike about the product?
Some of the features on Laika's platform are not as user-friendly as one would want - for example, the in-app editor is somewhat clumsy. That being said, their product has evolved in a positive direction over the last year and I'm sure it will continue to do so.
(Update): great news - several new features have been added to the platform, including a more intuitive dashboard for assigning and tracking control activities.
(Update): great news - several new features have been added to the platform, including a more intuitive dashboard for assigning and tracking control activities.
What problems is the product solving and how is that benefiting you?
Identifying and operationalizing best-in-class compliance processes as it relates to data management.
Comprehensive platform organizing and simplifying everything we needed to get to SOC compliance.
What do you like best about the product?
Complete policies and procedures for easy customization and adoption, knowledgable dedicated people assigned to our account, well-formed platform and good integrations.
What do you dislike about the product?
Staff availability was sometimes a velocity hurdle.
What problems is the product solving and how is that benefiting you?
Simplifying SOC compliance, providing expertise, policies, procedures and a consolidated platform to measure success.
I recommend Laika for your SOC2 needs
What do you like best about the product?
We started working with Laik on SOC2 review right after mid 2021. I would like to share why I have enjoyed working with them.
The team members we worked with were highly professional. Over the process, our team grew from "knowing little" to being "very confident" because of their professions. They answered all questions we had.
They are good at effective communication and are also patient. When we need more time for a meeting, they normally can extend for our needs. When we finish the goals of a meeting, we end early. I quite enjoy working with them.
They provide a lot of help because we were almost new to this. I deeply appreciate all their efforts.
The team members we worked with were highly professional. Over the process, our team grew from "knowing little" to being "very confident" because of their professions. They answered all questions we had.
They are good at effective communication and are also patient. When we need more time for a meeting, they normally can extend for our needs. When we finish the goals of a meeting, we end early. I quite enjoy working with them.
They provide a lot of help because we were almost new to this. I deeply appreciate all their efforts.
What do you dislike about the product?
Nothing much. The Laika app sometimes is not stable or is slow. I am not complaining, but It could improve productivity and make customers who are doing hands-on work happy.
What problems is the product solving and how is that benefiting you?
Laika was helping review our company/product system for SOC2 report. The helps us to earn more trust from our existing/potential customers. The generated report was convincing.
Great Support Navigating SOC2
What do you like best about the product?
The team at Laika was great at answering our questions and helping provide a structure for us to get our SOC 2 report.
What do you dislike about the product?
Their online platform can be a bit confusing and needs some upgrades, but those were happening as we went through the project. W expect to see more improvements over time.
What problems is the product solving and how is that benefiting you?
We absolutely needed guidance from experts to complete our SOC 2 and Laika was excellent at that. They also helped us to find a good vendor for our pen test and the audit.
Great product to guide you quickly and efficiently to SOC compliance
What do you like best about the product?
The online interactive "playbooks" made it easy to punch items off the list as you confirmed controls were in place.
What do you dislike about the product?
They are a growing company so it occasionally showed in not having a massive swath of resources, but at the same time, the tools made it easy to keep moving forward even when you were waiting on a reply on another topic.
What problems is the product solving and how is that benefiting you?
Laika is great to help your company achieve and maintain compliance certifications like ISO and SOC. If you don't have a dedicated compliance team, they make it easy (in relative terms) to accomplish this while still wearing all the other hats you may wear in a company.
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