Glean Work AI Platform
GleanExternal reviews
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Glean to the rescue!
What do you like best about the product?
Like many companies, we have a lot of great content, but it is often hard to find what you're looking for when you need it most. Glean makes it super easy to quickly search across apps such as Slack, confluence, gmail, jira, drive, etc. and quickly find the content you need. I love that you can easily filter search results based on a number of factors such as app, user, etc. Overall great user experience. Glean is fantastic for business productivity!
What do you dislike about the product?
I've been using Glean for about a year and haven't yet encountered anything that I dislike
What problems is the product solving and how is that benefiting you?
It has dramatically cut down the amount of time that my team spends searching for content. It also surfaces content that we didn't know existed...it's provided a big productivity boost.
I use Glean every day to help me find docs I need. It's a huge time saver.
What do you like best about the product?
How easy it is to find what I content I need.
What do you dislike about the product?
Sometimes I have to get the search exact.
What problems is the product solving and how is that benefiting you?
Quickly finding docs across multiple repositories. This includes Confluence, Slack, Google Drive, Salesforce, and even GitHub. It saves a lot of time instead of searching each location.
comprehensive and simple search
What do you like best about the product?
Information I need to do my job exists across a wide variety of enterprise platforms (slack, confluence, jira, etc,...). Though the organization is continually looking to centralize, curate and make it easier to find what I need, the bottom line is that a powerful search engine will be required regardless. Glean is such an engine. It's where I go to look across all the sources and point me in the right direction. It's simple, yet comprehensive... mostly (see my dislike below).
What do you dislike about the product?
The largest challenge in uptake AFAICT is making the data available for indexing. For various reasons (mostly security), organizations can choose to limit the scope of what can be indexed by Glean. This creates the obvious downside that information not being indexed will not show up in search results. This isn't a problem with Glean per se, though it does highlight the inherent balance between providing as much information available in results without exposing that which is more sensitive.
What problems is the product solving and how is that benefiting you?
Making available that which I need to be successful in my day-to-day activities. Reducing time to find (RTTF?) what I need is a highly valuable benefit.
One stop for finding any information!
What do you like best about the product?
Easy to use tool with many integrations. Any information you are looking for can be found in a matter of seconds, whether it's a slack message, a confluence doc, or a google sheet.
What do you dislike about the product?
Nothing so far! The only issue I had was having to open my browser to search when I was already in slack but recently found the /glean slack command that has made searching even faster.
What problems is the product solving and how is that benefiting you?
Glean surfaces questions that others have asked which helps with debugging.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
Glean is extremely helpful for Support teams
What do you like best about the product?
Glean helps users find information at their company quickly with highly relevant search results. For the Qubole support team, this was quintessential as the need to gather data from Zendesk, Jira, Confluence, Google Docs and Slack conversations was necessary in almost every technical ticket that arrived from customers. We were able to quickly triage tickets and get useful information to solve the case using Glean.
What do you dislike about the product?
We did not find anything about Glean to be dissatisfactory. The product performed better than expected and the team we worked with were professional, prompt in replies and helpful in getting everything setup.
What problems is the product solving and how is that benefiting you?
In Support, the ability to gather information from our knowledge sources quickly is of the upmost importance in order to handle the volume and intensity of issues for highly technical issues which were the overwhelming majority of tickets we handled. Quickly grasping context, scope and knowledge across our company's apps helped our agents reduce the time spent in triaging and resolving cases which allowed us to scale the team as the company and customers grew.
Super useful tool
What do you like best about the product?
Makes it fast and easy to find information across the various platforms our team uses (slack, gsuite, confluence, jira, etc.). I probably use it 20+ times per day.
What do you dislike about the product?
No downsides that I can think of, sometimes I feel like ranking can be improved.
What problems is the product solving and how is that benefiting you?
Information retrieval, making the team more productive.
Glean brings the company assets to search at a single unified place
What do you like best about the product?
The ability to search across assets in one single place makes me super efficient and enables me to do 8 hours of work in 20 minutes. Without glean i had to rely on individual application search.
What do you dislike about the product?
auto sort my search results by date always, this could be not applicable for many other users, but if I can have a one-time profile setup where I can configure my preferences of search results that will be the cherry on the top
What problems is the product solving and how is that benefiting you?
Searchability across assets and applications not having to look around for the information across multiple places not only saves my time but also makes me efficient
Glean is a time saver
What do you like best about the product?
Ease of use. Not only does it satisfy my enterprise search needs, Glean helps me identify potential gaps in our knowledge base.
What do you dislike about the product?
Privacy. Glean's algorithms seem to work best when they're connected to everything, but I'm not comfortable doing that. I'm probably an atypical user.
What problems is the product solving and how is that benefiting you?
Enterprise search with a very familiar UI. Knowledge lives in multiple places and Glean does a great job of allowing me to search all of them at once. Huge time saver.
Glean is my workplace superpower
What do you like best about the product?
With more than just a handful of SaaS products at my work, searching for things has always been a difficult challenge for me, usually solved with many many tabs open at one time. Glean is a single search engine for everything I use at work.
I love that I can easily get to my search when I open a new tab in Chrome, search is lightning fast (this is a big one), and that I can search across all my work apps in the one place. I also use Glean when I need more information on colleagues and it's so handy not having to open yet another tool.
Some of the more advanced features I enjoy are "go links" (I created go/time for timesheets and I also use go links for all of my engagements as a consultant, this way I always have a quick way to get to the info I need).
Collections initially seemed like a label or tagging system on the surface, but it's fast becoming my favorite feature because it's deeply integrated with Glean search in a way that allows me to add descriptions to items, sorting items, and adding links that aren't in the index yet.
New features and improvements come frequently and the product is always improving.
I love that I can easily get to my search when I open a new tab in Chrome, search is lightning fast (this is a big one), and that I can search across all my work apps in the one place. I also use Glean when I need more information on colleagues and it's so handy not having to open yet another tool.
Some of the more advanced features I enjoy are "go links" (I created go/time for timesheets and I also use go links for all of my engagements as a consultant, this way I always have a quick way to get to the info I need).
Collections initially seemed like a label or tagging system on the surface, but it's fast becoming my favorite feature because it's deeply integrated with Glean search in a way that allows me to add descriptions to items, sorting items, and adding links that aren't in the index yet.
New features and improvements come frequently and the product is always improving.
What do you dislike about the product?
One of the difficulties has been getting company-wide adoption, to make better use of things like go links and collections. We're looking to roll out the chrome plugin on all machines to address this.
Our source of people data was also a little unique, and we had people spread across multiple regions. This meant that filtering that data by region was challenging at times, though it has improved with recent updates.
Our source of people data was also a little unique, and we had people spread across multiple regions. This meant that filtering that data by region was challenging at times, though it has improved with recent updates.
What problems is the product solving and how is that benefiting you?
Glean solves the problem of multiple SaaS tools that lead to a subpar search experience (in terms of slow or difficult to operate search, and not knowing which tool will contain the information you're looking for).
Being able to quickly find what you need at work can be difficult, and with many tools and a lot of data, sometimes it's easier to recreate content than spend time searching for it, or worse still you may never find or know that a certain bit of content exists.
There's also the problem of context switching when searching. Each SaaS tool tends to have it's own different way of searching, it's own page with a list of results, and you end up with open tabs everywhere as you try to look for a piece of content.
At the end of the day, the benefit is a streamlined search experience, and being able to quickly find what I'm looking for. I tend to use search a lot more as I now enjoy the experience and can find content much quicker and get back to my task at hand.
Being able to quickly find what you need at work can be difficult, and with many tools and a lot of data, sometimes it's easier to recreate content than spend time searching for it, or worse still you may never find or know that a certain bit of content exists.
There's also the problem of context switching when searching. Each SaaS tool tends to have it's own different way of searching, it's own page with a list of results, and you end up with open tabs everywhere as you try to look for a piece of content.
At the end of the day, the benefit is a streamlined search experience, and being able to quickly find what I'm looking for. I tend to use search a lot more as I now enjoy the experience and can find content much quicker and get back to my task at hand.
Glean is a useful tool, but one I don't find myself using that often
What do you like best about the product?
I'm able to locate things internally that would otherwise take much longer to search for individually.
What do you dislike about the product?
Haven't really found anything that I would say is an issue or needs improving
What problems is the product solving and how is that benefiting you?
When I'm looking for specific content, presentation decks, etc. glean is really good about finding relevant information to my search
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