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ArkCase FOIA

Armedia | 2021.03

Linux/Unix, CentOS 7 - 64-bit Amazon Machine Image (AMI)

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External reviews

5 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Satya I.

Very secure and customizable case management product

  • November 23, 2021
  • Review verified by G2

What do you like best?
The comprehensive document management within each case file to securely manage and collaborate with various users was helpful to our users. The ability to generate documents with prefilled information using a correspondence template is another great feature. Our users love the dashboards and reporting capabilities available in the ArkCase. We were able to customize and implement complex workflows very quickly using this product.
What do you dislike?
I did not see any issues with the product so far. ArkCase team is very responsive when we have any question.
What problems is the product solving and how is that benefiting you?
We have been using the ArkCase for processing case files and doing comprehensive documentation on the background investigation we are conducting for each case. ArkCase is helping us eliminate manual work and improving team productivity.


    Jody S.

ArkCase for FOIA is a solid solution - flexible, easy-to-use and comprehensive reporting

  • May 20, 2021
  • Review provided by G2

What do you like best?
ArkCase is great if efficiency, ease-of-use, and solid support are important to you. It delivers on all fronts. The out-of-the-box solution can be easily configured to meet your complex business requirements and has a very user-friendly UI. The great thing is that if you can be up and running quickly and even if you have more complex flows, it is very easy to customize. The fact that it ships with a large number of reports saves so much time so that you can use it immediately for analytics. If you want more, it has an extremely comprehensive reporting and analytics module that you can leverage to create complex custom reports. The sophisticated match request process is a huge time saver! It enables you to easily find duplicates before submitting the FOIA case so that you can reduce the number of requests that need to be processed/adjudicated. The AI/ML components also really help extend the automation capabilities for a number of tasks. ArkCase for FOIA is a solid solution.
What do you dislike?
I have not found anything that I dislike.
What problems is the product solving and how is that benefiting you?
ArkCase FOIA provides us with a solution that we can recommend when customers and partners are looking for a comprehensive and reputable FOIA solution.


    Information Technology and Services

ArkCase FOIA has made us more compliant!

  • April 22, 2021
  • Review verified by G2

What do you like best?
ArkCase FOIA is easy to use and makes processing public records requests so much more efficient.
What do you dislike?
I cannot think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
We have been able to manage the request process more effectively which gives us peace of mind in knowing that we are remaining compliant.
Recommendations to others considering the product:
You do not need to be a technical expert to use or implement ArkCase FOIA. The PM team is very knowledgeable and makes the process seamless.


    Information Technology and Services

Fantastic FOIA solution!

  • April 22, 2021
  • Review verified by G2

What do you like best?
The powerful workflows help make the entire process more efficient, saving time--and stress! The Arkcase team is extremely flexible and capable to help design solutions which can not only support but streamline complex workflows. Too many organizations rely on manual steps and do not have efficient processes.
What do you dislike?
So far, there is not much to dislike, as the benefits gained from adopting this FOIA solution have been numerous.
What problems is the product solving and how is that benefiting you?
Tracking and managing requests efficiently.


    Igor M.

Out-of-the-box ready FOIA solution

  • April 28, 2020
  • Review provided by G2

What do you like best?
ArkCase FOIA comes ready out of the box as a SaaS solution. Agencies processing FOIA requests can offload the entire infrastructure to ArkCase as this is a managed solution. With no overhead for various software licences, no need of hardware to support the FOIA platform, agencies can save considerable funds each year.
The redaction feature is really powerful. It can recognize PII and redact them automatically. There are rules in place that help find and mask out other sensitive information covered with one or more legal barriers. And the redacted version is a physically new file that is being sent out to requestors. There's zero possibility of hacking these files to remove the redacted stamps and expose the hidden information.
Using a low-code configurator,non-technical staff can update workflows and forms if and when needed, making the FOIA agency less dependent on technical staff or tech support from ArkCase themselves.
One of the favorite features of ArkCase FOIA is its powerful eDiscovery search. Finding relevant information in data and meta-data is quite easy. ArkCase FOIA can also search for words or mentions even in video and audio files. It has the ability to recognize different people talking in recordings, and annotate who said what, and provide timestamps that you can click and you're taken to the exact moment in the video where the searched phrase is being used.
What do you dislike?
The user interface could use improvements. Although being a SaaS, the company is regularly updating the software, so there's less to not like.
More guided tours or video guides would come in handy to onboard staff to use the software. Although ArkCase is offsetting this with regular demos.
What problems is the product solving and how is that benefiting you?
Searching through different data locations on different technologies, in different formats has always been a challenge. And finding all of the requested information by requestors is causing backlogs. Having an eDiscovery FOIA solution that can also search through metadata and audio/video files is tremendously helpful.
Recommendations to others considering the product:
ArkCase FOIA is a relatively new product. It has lots to prove, mainly because of its age. As a platform, it's on-par with the rest. Only, with ArkCase, you get a lot more attention, a lot more support, and a lot more value for money. These young companies must hold the same security and code quality certifications like established players. But these new companies fight to earn the trust of each client. The dedication you get from the team is second to none. They are relatively fast in deploying new needs if you have anything specific you need, plus you benefit from other people's feedback that gets weaved into regular software updates. It's not a market leader-quadrant player, but it's definitely a formidable contender. Practically, you get everything you really need, in a tight package and a team that is all ears for your specific needs.
If you're on the market for a modern FOIA SaaS solution, give ArkCase FOIA a try. If you're not a fan of a SaaS solution, there's a community version that your tech team can download and set up locally for your organization to test.
Either way, you lose nothing for trying, and you may just find yourself surprised of the quality of this software solution.


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