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A Great New Backup and Remote Software Emerging
What do you like best about the product?
MSP360 is a solid backup solution that works. Server backup is easy, and does not fail often like some others. Remote access with 'Connect" is easy enough to install remotely or on-site, and is pretty reliable.
What do you dislike about the product?
There are some changes that need implemented on the remote access solution, like better unattended access, and allowing more customizations on remote installs. Sometimes the Remote Access solution locks and won't allow mouse clicks until reconnected.
What problems is the product solving and how is that benefiting you?
I am able to access many remote computers where needed and I can log in unattended if I set the program up to start with Windows. I am backing up employee computers for access to our data in case an employee takes data with them. I am also backing up servers automatically without having to check the backups constantly.
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MSP360 Managed Backup - Great solution for managed backup at an affordable price for SMB
What do you like best about the product?
Ease of use, affordable for SMB and range of storage providers
What do you dislike about the product?
Updates have solved any issues we were having. Native Synology NAS support would be good with an app instead of using a docker container.
What problems is the product solving and how is that benefiting you?
Providing managed backup for SMB clients on smaller budgets. MSP360 licensing is very reasonable and suits our business model.
Great Solution
What do you like best about the product?
We have been using the solution for several years and have verified its quality and evolution. In a competitive market, they are able to differentiate themselves through a combination of technology, service and adequate prices.
What do you dislike about the product?
They could have an even more versatile solution in terms of storage.
What problems is the product solving and how is that benefiting you?
They offer an easy-to-use and quick-to-implement solution.
MSP360 backup decent product and a very competitive price
What do you like best about the product?
It works and is so competitive no one else can beat it for price
What do you dislike about the product?
Not much. I am sure we are only touching the surface of what it can do from a centralised management point of view as well.
What problems is the product solving and how is that benefiting you?
It allows us to focus on other s areas of our MSP business leaving the clients server backups covered.
Cloud Berry Support
What do you like best about the product?
Management console is good and simple. Configuration of the user is simple .
What do you dislike about the product?
There are many simple features still that have a bug in them. Unable to provide sub-admin feature properly . The support team is working on it for more than 6 months. As MSP we might need to move the account to induvial user. this feature is missing, other providers have it. Product improvement team needs to be proactive , they aren't even reactive.
What problems is the product solving and how is that benefiting you?
I am able to cater to different customers based on their different needs.
Very Reliable and Easy to Setup
What do you like best about the product?
The managed backup is very easy to setup. From creating the users to linking one of several storage accounts. The system was designed with easy setup in mind. The dashboard is clean and vey easy to see backups which may be experiencing issues.
What do you dislike about the product?
It can be a little confusing when you are selecting options to store multiple versions of files. It is easy to have multiple copies causing your online storage to double, triple, etc ...
What problems is the product solving and how is that benefiting you?
It is a very inexpensive platform when configured properly. They are definitely one of the most competitively priced backup solution providers out there. It helps keep our costs for backup services under control.
Online backup made simple and affordable.
What do you like best about the product?
Ease of use.
Product is easy to use day to day. I like the ability to change all the settings in the console which pushes down to the clients. I backup tons of computers and server with this software and I couldnt be happier.
Product is easy to use day to day. I like the ability to change all the settings in the console which pushes down to the clients. I backup tons of computers and server with this software and I couldnt be happier.
What do you dislike about the product?
I haven't found anything that I do not like at this point in time.
What problems is the product solving and how is that benefiting you?
I use this product to backup my clients systems. I backup servers and desktop with this solution. I have even restored data after an attack with it.
Great product for a not too bad price tag.
What do you like best about the product?
Centralized management that works. It has all the features that are required for the product to operate as it should. The product also operates with very little overhead, particularly when compared to other products that I have used. The fact that multiple applications across multiple platforms can be backed up from one application is also a huge bonus for the product.
What do you dislike about the product?
Nothing; The app just works. I really can't think of anything that I don't like about it. Even the price is very good for what you get. I suppose if I just had to pick one thing, the documentation that goes with it could be better. At times it is like you are given the bare minimum of information at a time when you really could use more. Not a dislike so much as a place that could be improved.
What problems is the product solving and how is that benefiting you?
This product has allowed us to collapse into a single product for all of our backup needs. It allows for cloud-based backup AND local backups at the same time, which does nothing but saves time and effort. This includes multiple SQL backups, Exchange, and several VM hosts as well as your typical fileserver all complete with the possibility of system state backup. Restoration is also another area that this product saves huge amounts of time. A USB boot device and a system state backup and a server can be brought from nothing to operation in a very short amount of time.
Easy to get up and running
What do you like best about the product?
Lots of options, it's easy to get up and running, and it's been working well without issues. I like the reporting page that shows me a quick overview of backup results. This reduces the time I spend reviewing results.
What do you dislike about the product?
New storage accounts can take a bit to show up and become available, I was about to contact support before it showed up. I'd also recommend talking to someone from MSP360 about which licenses you want/need, it's a bit confusing otherwise.
What problems is the product solving and how is that benefiting you?
I used this to replace our previous backup solution, which regularly caused me headaches. I also like the options available for storage, including several cloud services.
A Solid Choice for Backups
What do you like best about the product?
MSP360 is very flexible in terms of storage options. We use Wasabi S3 storage with MSP360 for a reliable and cost-effective solution for our clients and have used this combination for years.
What do you dislike about the product?
We tried the MSP360 cloud-to-cloud backup for Google Workspace and Office 365 and did not care for the interface and control panel. It felt disconnected from the core program and continuity.
What problems is the product solving and how is that benefiting you?
We have used MSP360 on many occasions to recover files and the process is very basic. Training for use of the product is also quick and easy for new agents to understand and use.
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