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481 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Simple yet feature rich backup service, very affordable for business and free for personal use!

  • October 13, 2017
  • Review provided by G2

What do you like best about the product?
1- The concept, connect to own storage service.
2- The cost! Free for personal use, reasonable one time fee for business use.
3- Ease of use - quick to set up, easy to review how much data am I using and backup reports.
What do you dislike about the product?
I think that trial should allow for longer evaluation in order to test the AWS S3->Glacier backup (it automatically archives to Glacier after 30 days). It would also be great to have precreated plans on the Mac version.
What problems is the product solving and how is that benefiting you?
Ease of mind when thinking about business contingency, it is also immune to Ransomware.


    Jeff D.

Solid, file level backup

  • October 13, 2017
  • Review verified by G2

What do you like best about the product?
Central monitoring of backups for multiple clients, sites, jobs and reasonably priced storage in the cloud.
What do you dislike about the product?
There aren't any things about the product I could say I dislike.
What problems is the product solving and how is that benefiting you?
Effective file level backup at a reasonable price.


    John T.

Nice product with glitches but not show stoppers

  • October 13, 2017
  • Review verified by G2

What do you like best about the product?
Full 256-bit AES support with the "TNO" model and supports compression are key features for me in this product. Great UI, detailed enough to satisfy power users but not overly complicated to get in the way. There are well designed tabs that allow for quickly viewing the status of backups and restores. It has a Microsoft Office feel that is very easy to use while still covering all of the features and functionality.

If you're looking for a solution to backup to Backblaze B2 then look no further. Sure, there are nicer software packages out there but they either A) cost a LOT more or B) don't support the Backblaze B2 service. After trying a handful of alternatives it was easy to select this product.
What do you dislike about the product?
As with any software solution, there are drawbacks and CloudBerry Backup is no exception. However I still highly recommend this product even with the below mentioned items.

Item #1 – There is an artificial "storage limit" imposed on the software depending on the amount of money you have paid for the product. Note that they do NOT offer actual cloud storage and this is a self-imposed limit on their software. That’s understandable for the *FREE* product but certainly not for the paid ones. Said limit is not mentioned on their product page with all of the other features, and when you request an increase to the limit they ask you to post a review (which is why I'm here). I feel this is shady business on their part for not clearly disclosing it and then asking for free publicity to raise an artificial limit.

Item #2 – Difficulty editing backup or restore plans or even restoring files. Let me explain. When modifying a backup or restore plan, it isn’t possible to edit a single aspect. Let’s say you need to change your encryption key or file select. That requires going through the entire list of options (next, next, next, next, next, finish) to change a single aspect of the configuration. Same for restoring files, I can’t easily restore a file without going through a dozen mouse clicks. It shouldn’t be that difficult.

Item #3 – Product stability. Upon first setting up the backup, I received an odd error with restoring files with the encryption key (copy/pasted from a password manager). However, when changing the encryption key to exclude more exotic special characters the issue went away. The GUI has an odd glitch with the close/maximize/minimize buttons; they appear to be from the Windows XP days while the rest of the GUI matches the underlying OS. Also there is some screen “flashing” and odd CPU use when backup tasks are initiated and in progress. This is on a fresh windows VM running no other software so I am left to believe that it’s specific to this product.
What problems is the product solving and how is that benefiting you?
This isn't for business use, this is for home use, ergo I am not solving business problems with this product.


    Daniel C.

A platform designed for modern IT Infrastructures

  • October 11, 2017
  • Review provided by G2

What do you like best about the product?
CloudBerry’s vast cloud compatibility across the cloud giving IT Managers vast flexibility.
What do you dislike about the product?
None noted - I’ve recommended and deploy for many clients.
What problems is the product solving and how is that benefiting you?
Saving companies overloaded backup costs by having backup solutions deployed on every single computer and neglecting ServeraMarch as opposed to centrally storing data and backing up from points of redundancy as we do for our clients.
Recommendations to others considering the product:
Yes - we already have for several of our clients.


    Shane C.

Finally, a robust backup solution that is also intuitive!

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
The GUI is very easy to navigate, various options are fairly obvious and easy to find (intuitive).
The wizard to create a plan is very simple:
Choose the files\folders you wish to backup
Choose where (Local, Cloud, Local+Cloud)
Choose schedule
Done!

There are more fine-grained options within each of the steps above, allowing further detail such as encryption, compression, number of versions of each file to store, length of time versions should be kept, etc
What do you dislike about the product?
I dislike the Linux GUI, looks several iterations behind the Windows application. That said, it is still far and away better than any other tool I have found. Just compared to its Windows variant, it is lacking.
What problems is the product solving and how is that benefiting you?
I wanted a simple method of syncing my files to a local drive and to a cloud service. Whether it be Amazon, Google or Microsoft.
This tool does just that, and more.

Benefits:
Peace of mind (priceless)
Recommendations to others considering the product:
If you are looking for a simple to implement\simple to manage data backup\recovery solution, look no further.


    Chad L.

CloudBerry for MSPs is a great choice!

  • October 09, 2017
  • Review verified by G2

What do you like best about the product?
The web-based management portal is very feature-rich, including the ability to remotely monitor backups, add/edit/remove backup & restore jobs, and start/stop backup jobs. License procurement and distribution to client systems is also made super easy through the management portal. Having central management and reporting of all of my clients' backups has been a huge time saver versus having to remote control their computers to make adjustments. I also get a summary email daily that shows all of my clients' current backup status I have a quick daily snapshot without needing to log into the portal. Lastly, the ability to brand the backup software with my company name and logo is easily done in the portal as well.
What do you dislike about the product?
Currently when you deploy a new client, there is a 15 day trial period before the product needs to be registered. It would be nice if that trial period was 30 days instead of 15.
What problems is the product solving and how is that benefiting you?
I needed a cost-effective backup solution for my clients, as many of them are individuals and small businesses who need to keep their costs under control. When CrashPlan decided to discontinue their Home products, which were very cost-effective, I needed another solution for my clients. Cloudberry has allowed me continue servicing my customers with an even more feature-rich backup software platform than CrashPlan offered.


    Oscar d.

CloudBerry is a great cloud backup product

  • October 09, 2017
  • Review verified by G2

What do you like best about the product?
CloudBerry has the ability to make real time backups using Windows VSS and it is fast and reliable. It is very easy to use and configure and uses very few system resources. It has the ability to notify by email of everything or only of the errors, this makes any sysadmin comfortable and always informed about what is happening.

The GUI is really friendly and you may control how many system resources should be used.

You may add more services than you can imagine, my favorites are Amazon S3 and Amazon Glacier because I think those two are cheap, although I maybe would think about adding SugarSync as it is another robust backup cloud service.

Great, great product.
What do you dislike about the product?
I don't like the fact that each version has a unclear GB (or TB) for backups for lifetime and that information is not very clear on their website.
What problems is the product solving and how is that benefiting you?
Although I am not using in real business, as a techy home user, I makes me forget about all my NVR backups forever and rest assure that they are backing up on the cloud for a whole year. I now by email exactly if there is something wrong with my backup, which in fact, it never is, always works as expected.
Recommendations to others considering the product:
Pay close attention to the version you need.


    Tomáš M.

Versatile backup software with straightforward user interface

  • October 07, 2017
  • Review verified by G2

What do you like best about the product?
CloudBerry offers wide variety of backup targets and configuration options that let me adjust it so it fits exactly with my needs, without making automatic decisions for me. Using it with Windows Azure lets me saturate my internet connection and finish the initial backup very quickly, without using too much CPU and memory locally (a problem I had with some other solutions).

The development team also seems to be quick to implement support for new features in backup destinations soon after they appear, in my case using the new Archive Blob tier and I didn't currently find any other software which would let me experiment with those features.
What do you dislike about the product?
Despite providing no storage space, there is a total backup size limitation in all versions but the Ultimate, and although it can be increased significantly on request, I'd like a licensing option with no limit, but without all the advanced features of the Ultimate version that I'm not interested in.
What problems is the product solving and how is that benefiting you?
I'm using CloudBerry a backup for large, but mostly unchanging files to cold storage: video footage, 3D scans, photos and other project files.


    Information Technology and Services

Totally satisfied with the product

  • October 07, 2017
  • Review provided by G2

What do you like best about the product?
Automated backups are easy to create.
When you need to restore on a new system, you can download the full-featured trial.
This is a good company that gives you everything they promise.
What do you dislike about the product?
Support has been excellent through email, but I would like to see a quicker, more interactive support system.
What problems is the product solving and how is that benefiting you?
I have been an IT professional for many years and don't hand out credit often.
I recently had to initialize and restore an entire server. Cloudberry Labs made it quick and easy. This is the best backup/restore solution I have used.
Recommendations to others considering the product:
This is a must have product


    Computer & Network Security

Easy to use and works

  • October 04, 2017
  • Review provided by G2

What do you like best about the product?
Easy configuration. Easy for end user to use.
What do you dislike about the product?
Nothing, it is working very well for me and for my customer.
What problems is the product solving and how is that benefiting you?
Backup for end user laptop