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External reviews

248 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Amir S.

Robust/Reliable Security, With Some Initial Setup Hurdles

  • November 03, 2024
  • Review provided by G2

What do you like best about the product?
Alert Logic MDR stands out in terms of detailed threat detection for varied environments I manage, like AWS, Azure, and on-premises. Its integration across platforms is smooth, allowing me to centralize security across client projects without much overhead. The real win, though, is their Security Operations Center (SOC) and access to cybersecurity experts. They are proactive, and the level of insight they bring means that I don’t have to worry about constantly staying ahead of threats by myself—they’re an extension of my team. I find their threat intelligence genuinely useful, especially when they help tune the detection systems to avoid false alarms.
What do you dislike about the product?
The only drawback is the upfront setup; it’s a bit of a learning curve, especially if your team is new to integrating MDR in multiple cloud environments. I wouldn’t call it out of reach, but it does need an experienced hand at the start. Also, advanced threat-hunting features are excellent, but they come at a premium—great for large projects but potentially overkill for smaller setups.
What problems is the product solving and how is that benefiting you?
Alert Logic MDR streamlines threat detection across AWS, Azure, and on-premises environments, providing centralized security without dedicating extensive internal resources. Its SOC team’s proactive monitoring allows me to focus on development while knowing our infrastructure is continuously and expertly protected.


    Yasser S.

Saves us from building our own SOC

  • November 01, 2024
  • Review provided by G2

What do you like best about the product?
I like the easy-to-use dashboard. While it provides a high-level overview of our security incidents, we are able to dig into details like packet captures and analysis via SQL to validate threats. The best benefit for our small team is the ability to customise the alerts so that we can control SOC calls for the events of interest to us.
What do you dislike about the product?
The learning curve was a challenge. Since all the training was online-only, I couldn't ask questions easily.
What problems is the product solving and how is that benefiting you?
We don't have to build and manage our own SOC.


    gary k.

Excellent Product - very quick and responsive

  • October 31, 2024
  • Review provided by G2

What do you like best about the product?
Alert Logic definitely helps in keeping things secure. It was fairly easy to set up and my testing in house to "mock up" threats were caught. It is easy to use and has a very intuitive inferface.
What do you dislike about the product?
The only negative thing I can say is for our office (which is fairly small, less than 15 people on the technology side) - it is a little pricey.
What problems is the product solving and how is that benefiting you?
Help me sleep a little easier at night and cut down on security testing for our QA department.


    Rory R.

Cyber Security Consultant and Subject Matter Expert

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
The AI thread analysis and response. Not many false positives.
What do you dislike about the product?
Nothing. Everything is good.Maybe better pricing.
What problems is the product solving and how is that benefiting you?
Rejecting all kinds of continuous ransom and malware attacks effectively.


    Tommylee S.

Best MDR In the Market!

  • October 23, 2024
  • Review verified by G2

What do you like best about the product?
The best about Alert Logic is the best visibility to secure your whole network and can see all of what is happening in your daily company.
What do you dislike about the product?
Only harm is that it has some bugs which is not much. Other than that it works perfectly.
What problems is the product solving and how is that benefiting you?
It's helping us solve for future attacks like ransomware and we can see all the vulnerabilities in our network in which is a plus because we can be on top in the security area and be less vulnerable for attacks


    Juan M.

Alert Logic Cybersecurity Monitoring In-Depth

  • October 19, 2024
  • Review verified by G2

What do you like best about the product?
The deep technology stack includes six proprietary technologies, allowing fast detection and response. As a cybersecurity consultant, I have experience with six implementations in Puerto Rico. PRASA, ACAA, Inmediata, Grupo Menonita, Universidad del Caribe and Mueblerías Berríos.

I like the ease of deployment and the visibility of the topography best. You have logs and IDS packet inspections in a single console coupled with continuous deep vulnerability scans. The first scans reveal the healthy and unhealthy assets that need remediations. Also, the VM scan is risk-based in attacking the NOW or Critical 9-10 CVE first.

The deep technology stack gives you a comprehensive view of all ecosystem assets, their health, and critical vulnerabilities. This holistic approach significantly reduces the attack surface, enhancing your cybersecurity. posture. Alert Logic's technology stack is unique in the marketplace...

Alert Logic also provides an app that can always be on-call 24/7 and respond to automated playbooks.

The interaction and notifications with Alert Logic go smoothly, with critical notifications for 5 minutes or less.

I have been a Partner of Alert Logic for +3 years and have accumulated experience in 6 implementations.

I am a Global Member of the FORTRA-Alert Logic Partner Advisory Council responsible for advising Alert Logic on improving existing services and designing new services to be included in their roadmap.

On November 13, 2024, I am leading a User Group for seven existing Alert Logic clients with the following agenda: 1. Innovation Roadmap, Implementation Best Practices, and the Role of Offensive Security to maximize your security posture.

As a consultant, I use Microsoft Power BI to help clients remediate vulnerabilities since the initial scans generate 25,000-30,000 critical vulnerabilities.

For your information, Xpert IT Services is also a Partner of SecureWorks, DeepWatch, and Huntress. This gives me objectivity and a solid competitive knowledge base for this evaluation of Alert Logic. I also uploaded an RFQ I developed and conducted for PRASA with five competitors, including Sophos, SecureWorks, Accenture, and GM Security.
What do you dislike about the product?
The implementation is simple; however, it needs improvement in project management. They should leverage their offensive security tools, which include pent-testing and attack simulations, to validate the implementation.
What problems is the product solving and how is that benefiting you?
Deep visibility and best practices with advanced Ransomware defenses. Also, Compliance online reporting. Most clients must be aware of their assets' health or risk-based vulnerabilities. They can segment their network defenses by extending universal agents and IDS to protect all assets. Universal agents are implemented on all servers and network devices with three functionalities: Log generation, Vulnerability Scan, and File Integrity Monitoring (FIM). The IDS is both virtual and an appliance, which gives you extended coverage flexibility in a cost-effective way. Alert Logic integrates all the client's SaaS and PaaS via API at no additional cost.


    Computer Software

Overall Outstanding Product & Experience

  • September 03, 2024
  • Review provided by G2

What do you like best about the product?
The GUI by far is the cleanest and most intuitive layout I've seen in a while. Information is presented in a way that is clear, concise, and effective. Implementation and integration with data sources is fast and easy and include clear guidelines when additional setup is needed. I use it daily, I'm a big fan of the current product and future elements that are in the pipeline. The people there are also outstanding and a pleasure to interact with.
What do you dislike about the product?
Some small elements of customizeability could be included in certain areas.
What problems is the product solving and how is that benefiting you?
SAAS posture management, threat & risk analysis, and customized alerts are just a few of the features I interact with on a daily basis.


    Telecommunications

Effective tool, straight forward to implement and manage

  • August 23, 2024
  • Review verified by G2

What do you like best about the product?
The level of detail in the incident reports and logs provides enough actionable intelligence to know if we need to dive deeper.
What do you dislike about the product?
The "Reccomended Course of Action" is not always the most helpful. That said, they are helpful more often than they are not.
What problems is the product solving and how is that benefiting you?
Help ensure the security of end user lap tops for a user community that is not always IT savvy.


    Internet

AlertLogic = SOC compliance

  • August 22, 2024
  • Review verified by G2

What do you like best about the product?
It helps our company remain SOC 2 Type II compliant.
What do you dislike about the product?
It creates a lot of alerts, but that is good that they are seeing things.
What problems is the product solving and how is that benefiting you?
obtained SOC compliance


    Research

Good SIEM product

  • August 22, 2024
  • Review verified by G2

What do you like best about the product?
We've been using AlertLogic for a few years now and it works as expected. Using the Log agents, it collects and analyzes the logs and notifies us anytime there is a critical change. In addition, the reports and compliance checks are definitely an added bonus.
What do you dislike about the product?
I feel configuring it the first time is a challenge. It has a wide variety of features and can get overwhelming fast. However, with the help of support and onboarding help, the process is easily avoided.
What problems is the product solving and how is that benefiting you?
Log analzing and management. Having a single pane to look through the logs makes the log monitoring job easier. In addition, being able to run vunlnerability scans to better secure the environment is an added benefit.