Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
What problems is the product solving and how is that benefiting you?
It has been especially helpful for managing large-scale concerns and complaints from our employees. Since we're all working remotely, we no longer have to email multiple people. Zendesk streamlines the process by automatically directing issues to the appropriate team or department which is a major benefit for me and my team!
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