Zendesk- Good ticketing system
What do you like best about the product?
It has various reports and dashboards which we can use with the help of Zendesk Explore option. It also has triggers and automations which help us automating various processed. It also supports some apps like time trakcing app which help in tracking the time of agents on various tickets. Also helps in creating support artciles and providing customer porttal to clients.
What do you dislike about the product?
Zendesk Support takes substantial time to respond. their TAT can be much better. And account manager assigned by them are not easy to reach.
What problems is the product solving and how is that benefiting you?
We have 1000+ clients and 100+ implementation specialists who work client change management requests. Zendesk provide a platform for our ticketing soultion and also gives transparency to clients by giving them access to Customer Portal via which they can check the statis of their support requests.
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