Ticketing tool review
What do you like best about the product?
What I like the most about Zendesk are the macros and views that can utilize our workaround.
What do you dislike about the product?
What I dislike is there are no options to duplicate the ticket and no features for dependency tickets to make it a child ticket.
What problems is the product solving and how is that benefiting you?
As an IT ServiceDesk, Zendesk is the primary tool I use to deliver first-level support on our end users with their IT related concerns. The benefit of it to me is I can manage the SLA of every single ticket because there is an indication where you can see if the SLA is running or paused.
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