Mediocre platform with abysmal support
What do you like best about the product?
It's relatively easy to use and the ticketing functionality works well most of the time.
What do you dislike about the product?
Where to begin?
- Their support is some of the worst I've ever experienced and gets worse every time.
- Their admin system is buggy
- You have to learn a new programming language to set up a support page using their Knowledge Base product
- The Knowledge Base product is difficult to use and buggy. It routinely deletes images from and messes up formatting in active articles.
- The Analytics function is difficult to use and requires a deep understanding of Zendesk architecture to use successfully.
- Almost all valuable new features are released to enterprise customers only.
- New feature development is heavily focused on call center features that they use to tank the quality of their support and therefore tank yours as well.
- Their support is some of the worst I've ever experienced and gets worse every time.
- Their admin system is buggy
- You have to learn a new programming language to set up a support page using their Knowledge Base product
- The Knowledge Base product is difficult to use and buggy. It routinely deletes images from and messes up formatting in active articles.
- The Analytics function is difficult to use and requires a deep understanding of Zendesk architecture to use successfully.
- Almost all valuable new features are released to enterprise customers only.
- New feature development is heavily focused on call center features that they use to tank the quality of their support and therefore tank yours as well.
What problems is the product solving and how is that benefiting you?
At this point in our 10 year history with Zendesk, they are mostly causing problems for us.
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