Zendesk Support Suite Has Kept Business Flowing
What do you like best about the product?
I like that this platform can be synced with others. Being able to have ZD speak to Slack has ensure seamless communication for all tickets.
What do you dislike about the product?
I do wish it were easier to search for older tickets without having to scroll through so many with simliar names/phone numbers.
What problems is the product solving and how is that benefiting you?
I like that there is a central place to access all of these functions. The chat support has been especially useful when it comes to client interaction. Some days calling into clinics can be time-consuming and overwhelming. Having a chat option allows Clients to have greater control over their interaction with our company.
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