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Reviews from AWS customer

12 AWS reviews

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    Sushant Samantara

Helps us minimize attack surfaces by identifying root accounts and encryption issues

  • October 31, 2024
  • Review from a verified AWS customer

What is our primary use case?

We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded in the public cloud. To manage these, we employ TotalCloud to evaluate, compare, and monitor the security compliance posture of each cloud account, enabling us to rectify and mitigate any misconfigurations. We are currently exploring TotalCloud's advanced features, such as CWP, TruRisk Insight, and Cloud Detection and Response, and have successfully implemented FlexScan, which has yielded excellent results in securing our Internet-facing VMs and headsets.

We are using cloud-based network tools to improve our security posture, but it was initially difficult to gain a consolidated view of our security status. To address this, we implemented Qualys TotalCloud and integrated our subscriptions from Azure, AWS, and GCP. This provides a unified dashboard displaying the compliance posture of our entire cloud infrastructure, allowing us to prioritize tasks and identify areas for immediate improvement. The tool also details the technical steps required to enhance our security posture, which has significantly contributed to increasing our cloud compliance from 60 percent to 90 percent.

How has it helped my organization?

TotalCloud provides written explanations to guide remediation and eliminate cyber risks. While all cloud platforms offer security features, it's challenging to consolidate them into a single dashboard. Qualys TotalCloud effectively addresses this by consolidating multiple cloud platforms and subscriptions onto one dashboard. This allows users to quickly identify and mitigate misconfigurations and risks, simplifying security management.

Before implementing TotalCloud, our compliance rate was approximately 50 to 60 percent. However, after adopting the platform, it has increased to 80 to 90 percent. TotalCloud also helps us minimize attack surfaces by identifying root accounts and encryption issues, thereby enhancing our overall security by 40 percent.

TotalCloud offers a unified platform for assessing vulnerabilities and threats across both IaaS and PaaS environments. This unified view has improved our cloud security posture management.

We gain a single, prioritized view of risks through TotalCloud's TruRisk Insights feature. This feature considers not only the QDA score but also factors in cost and other relevant elements to provide a comprehensive risk assessment. From a potentially overwhelming list of findings, TruRisk Insights prioritizes the most critical risks, allowing us to focus our efforts and resources on addressing these high-priority tasks efficiently.

A single, prioritized view of risk streamlines the risk assessment process by eliminating the need to consolidate multiple sources. This comprehensive view is instrumental in communicating with other business customers who may be unaware of potential risks or misconfigurations within their resources. By identifying and informing them of these issues, we can guide them towards compliance and ensure a more secure environment.

TruRisk Insights provides valuable findings by identifying vulnerabilities and misconfigurations, displaying them on a dashboard, and offering deeper insights into the attack surface. It analyzes not only internet-facing devices but also those indirectly connected, providing a comprehensive understanding of potential risks. This is crucial because even devices not directly connected to the internet can be vulnerable if they have an attack surface. TruRisk Insights also offers mitigation strategies, making it a highly useful tool for managing security risks.

With the VMDR feature enabled and the Qualys Agent installed on various assets, we can identify existing vulnerabilities. TruRisk Insights then calculates risk scores, prioritizes tasks, and presents the number of findings. This allows us to focus on mitigating high-priority vulnerabilities while deferring those with lower priority, ultimately reducing overall risk.

TruRisk Insights provides device details, allowing for containerization of misconfigured devices. This process involves isolating problematic devices and rectifying misconfigurations, ultimately enhancing our security posture.

What is most valuable?

TotalCloud has been excellent in providing us with immediate access to all the products and features we need, such as CSPM, TruRisk Insights, and compliance reports, including CIS and HIPAA. This easy access to crucial information and tools has dramatically improved our efficiency and ability to meet various compliance standards.

What needs improvement?

Although TotalCloud is a helpful tool, some of its advanced features are still under development. For example, the Cloud Detection and Response feature is currently only fully functional for AWS, while support for GCP and Azure is still in progress. Additionally, while the detection component of CDR is robust, the automated response and remediation functionality is yet to be available.

For how long have I used the solution?

I have been using TotalCloud for two years.

What do I think about the stability of the solution?

I would rate the stability of Qualys TotalCloud ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Qualys TotalCloud ten out of ten. We have been able to increase accounts easily whenever needed.

How are customer service and support?

Qualys' customer support is good, though occasional backend consultations can cause minor delays. Overall, the service is commendable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to adopting Qualys, we relied solely on native cloud security measures provided by Azure, AWS, and GCP, rather than employing any third-party solutions.

How was the initial setup?

The initial deployment was straightforward due to my 17-year tenure in IT. Understanding security compliance facilitated the use and exploration of Qualys. While experts might encounter challenges, the product and backend teams have been highly supportive and accessible. Qualys has also been responsive within its SLAs.

What was our ROI?

We are constantly exploring new features and collaborating with Qualys to ensure we derive value. The finance team handles specifics on cost-effectiveness, but regular engagements with our TAM and product engineers suggest beneficial ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing is managed by our finance team; however, Qualys TotalCloud offers cost-effective licensing flexibility. Existing VMware licenses can be switched to cloud features, eliminating the need for new purchases, which distinguishes it from other products.

What other advice do I have?

I would rate Qualys TotalCloud ten out of ten.

We are evaluating and implementing TotalCloud Detection and Response, a cutting-edge Cloud Detection and Response solution that utilizes AI and machine learning. This comprehensive product enhances our security posture and threat detection capabilities within the cloud environment.

We operate a SaaS platform with multiple locations, including an MSP involving 12 to 15 data centers globally. While we utilize sensors at our facilities, this won't hinder operations, as the geographically diverse data centers ensure easy management. We have 20 users of Qualys TotalCloud in our department.

Qualys maintains TotalCloud and provides notification of maintenance windows to minimize disruption during working hours.

Qualys TotalCloud significantly aided in maintaining and managing compliance scores, making it a highly recommended solution. The platform's exceptional accessibility, including comprehensive technical and TAM support, coupled with consistent availability and reachability, solidifies its value. Advocating for Qualys, I encourage others to utilize this robust platform.


    HASHIM JUNAID

Enables you to address zero-day issues before a patch is released

  • October 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

All our cloud products are onboarded to Qualys TotalCloud, which scans for and provides information on vulnerabilities. We also get PCI-compliant images. TotalCloud helps with cloud security, including detecting and managing vulnerabilities, which is valuable for our remediations.

How has it helped my organization?

TotalCloud helps remedy zero-day vulnerabilities with its patchless remediation. Large enterprises face many zero-day threats, and TotalCloud can fix them before the patches are released to the public. TotalCloud provides a unified view of vulnerabilities in infrastructure as a service and software as a service. They've also integrated AI-based protection against data theft and leakage. Having this together on one dashboard is a significant advantage. We realized the benefits immediately. Our client is a Fortune 500 company, so we run scans daily and see the changes.

What is most valuable?

I appreciate TotalCloud's real-time protection and remediation features. The remediation options include automated one-click remedies and custom changes that help manage vulnerabilities efficiently.

The security scan helps with compliance and includes API-based integration. The TotalCloud agents are a great innovation in cloud security, and they'll soon implement the risk operation center, a cloud management portal that aids integration with many connectors to other solutions, such as ServiceNow. This will improve cloud management for large enterprises.

TotalCloud's written explanations of attack paths for vulnerabilities are amazing. It's a huge advantage of the platform. TruRisk can address critical vulnerabilities regardless of whether there is a patch.

You can automatically map vulnerabilities to patches or mitigation controls to apply agents or agentless mitigation for zero-day issues. TruRisk is built into the VMDR module, so we don't need to purchase a different product. The range of risks TruRisk covers is comprehensive. It has transformed our remediation strategy into a patchless one. You can use it for patch-based or patchless remediation, but patchless is more beneficial for larger enterprises. However, it's equally beneficial for startups and small businesses because it's so comprehensive.

What needs improvement?

TotalCloud could improve the classification of vulnerabilities. Specifically, it could enhance the categorization of what aspects fall under patches resolved by OS or software updates and what pertains to configuration adjustments.

For how long have I used the solution?

I have been a Qualys customer for 10 years and used TotalCloud for about a year.

What do I think about the stability of the solution?

TotalCloud is very stable, with no lagging or crashing issues noted.

What do I think about the scalability of the solution?

TotalCloud is fully scalable and effectively supports our needs.

How are customer service and support?

I rate Qualys support nine out of 10. Qualys's tech support is highly responsive, providing multiple ways to interact with them. They arrange Webex sessions for real-time issue resolution and promptly respond to emails. The quality of customer service has improved significantly over the past eight years.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was pretty easy. We have deployed across various regions, including the United States and Europe, in development and cloud environments. A six-person high-level implementation team handled it, so I can't say how long it took, but I know it was completed by the deadline.

What about the implementation team?

We have an in-house six-member team for multiple proofs of concept and implementations. It does not require multiple people, but they also manage operations.

What's my experience with pricing, setup cost, and licensing?

The pricing for TotalCloud is attractive and competitive in the market. Given the features, especially the dashboard, I have no concerns regarding pricing.

What other advice do I have?

Users should manage their assets effectively to utilize TotalCloud efficiently, as asset management is crucial.

The users, they should be prepared with their, you know, how with their assets. So they should manage their assets properly. With that, they can utilize the TotalCloud efficiently. Asset management is the key.


    Harshal Mahajan

We can now know the exact risk to our organization which helps with risk prioritization and also saves time

  • October 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

Qualys TotalCloud is a comprehensive solution that provides cloud security, cloud-related metrics, and a better understanding of our Cloud Security Posture Management (CSPM). Vulnerability assessment and our progress in terms of vulnerability remediation are also included.

How has it helped my organization?

By implementing Qualys TotalCloud, we wanted a single pane of glass for our cloud-related functions. We wanted to be able to see the security posture and compliance status and also do a vulnerability assessment or remediation. Qualys TotalCloud fulfills all these needs.

QFlow helps automate our remediation efforts. We can automatically do the remediation of vulnerabilities.

Previously, for Azure scanning, there was a very limited scope. We also did not have much scope for compliance. We wanted to have something that could give us this combination of vulnerability assessment and compliance posture. Our compliance posture has improved. We got to know where we are not compliant. All these things have contributed to our organization.

Qualys TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. It also provides a single, prioritized view of risk. Previously, we used to follow a traditional method of severity-based remediation, but now, the technology has evolved. With TruRisk, we can now know the exact risk to our organization. It helps with risk prioritization and also saves time.

Qualys has been a market leader for more than 20 years. They have vast information resources. They collect the data for us. We do not have to go out and search for vulnerabilities.

What is most valuable?

The agent and agentless scanning in TotalCloud, particularly the FlexScan method, is incredibly valuable. With traditional scanning approaches, we had to give IP ranges and whitelist IPs. All that is now simplified. FlexScan requires minimal intervention, and after configuration, it automatically collects data and performs necessary scans. We need to do some configuration in the connector, and it handles the rest of the things. Data compliance, vulnerability assessment, and remediation parts are taken care of by Qualys. We get all the required data. The connector collects all the metadata for our cloud environment. Scans are performed automatically. There is no intervention from our side.

What needs improvement?

There is room for improvement in vulnerability scanning, particularly for PaaS environments. Currently, Qualys does not have full access to these instances, which limits its effectiveness. We rely on other solutions like Microsoft's Defender for these scenarios and hope Qualys can improve its assessment capabilities for PaaS services.

For how long have I used the solution?

As an organization, we have been using Qualys TotalCloud for more than three to four years. It was previously known by a different name. They have now standardized all cloud security-related things under TotalCloud.

What do I think about the stability of the solution?

Qualys TotalCloud is quite stable. I would rate its stability as an eight out of ten.

What do I think about the scalability of the solution?

I would rate its scalability a seven out of ten as there are some aspects we need to explore further.

How are customer service and support?

Their customer support needs improvement. It is not up to mark. While we do get responses, the quality varies considerably based on the expertise of the support individual. We get a better response from a senior person, but we struggle a bit with a less experienced person. It can take three to four days to get an initial reply. I would rate their support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also use Microsoft Defender.

How was the initial setup?

We have a hybrid model. Its deployment is neither easy nor complex. It was a mid-level effort.

We have one tenant, and under that, we have multiple departments such as HR. There are only a few departments that are focused on Azure. Rest all are on-prem. Most things are on-prem, but something that is critical is hybrid. We have five to six people working with Qualys.

It does not require any maintenance from our side.

What other advice do I have?

It is a good product for organizations looking to have a comprehensive view of their vulnerability assessment, remediation, and compliance posture. It is an effective solution.

I would rate Qualys TotalCloud an eight out of ten.


    Pramod Borana

Linking asset clusters enhances deployment security awareness

  • October 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Qualys TotalCloud to monitor deployments across our pipelines, controllers, AC, and AKS instances. This tool identifies vulnerabilities before deployment, addressing a previous gap in our system management. By integrating TotalCloud, we have significantly reduced vulnerabilities in our deployment pipeline.

How has it helped my organization?

The vulnerability reports we receive primarily include remediation guidance or steps provided by the vendors. While we haven't acquired Qualys Patch Management yet, we're in the process of doing so. However, the reports offer sufficient information on remediating vulnerabilities, including identification and replication steps. This documentation is typically sourced directly from official vendors like Cisco or Microsoft, ensuring its genuineness. Qualys provides these official vendor documents, making their solutions and remediation strategies reliable. Although rare, occasional inaccuracies occur, which is common with any technology.

We realized the benefits of Qualys TotalCloud after gaining an understanding of how its various components, such as VMDR, eSAM, and eSAM modules, integrate with our systems. The addition of API testing capabilities further enhances this solution, allowing us to leverage TotalCloud for comprehensive security management. We are also exploring the newly launched Risk Operation Center module, which provides insights similar to a SOC by identifying vulnerabilities that could potentially exploit our environment.

Qualys VMDR solutions provide a comprehensive view of vulnerabilities identified by TotalCloud, encompassing vulnerability management, web application firewall, and secure configuration modules. All identified vulnerabilities are collectively displayed within these modules, offering a monthly overview of the organization's current security posture.

The severity levels are visible in the single preauthorized risk view. Customizable dashboards offer various templates for display and presentation, tailored to customer requirements, including the option for hardened dashboards.

TruRisk has identified a small number of assets with high vulnerability scores. Public-facing assets require immediate patching, while less critical assets are isolated before patching.

TruRisk currently provides real-time scenario analysis. We have real-time vulnerability detection and a real-time patch management solution operating actively within our infrastructure, not just theoretically within Qualys. This gives us a clear picture of our operational status and how everything functions within our infrastructure. While not achieving one hundred percent visibility, we have approximately 97 percent comprehensive monitoring of our infrastructure and its performance.

What is most valuable?

Qualys TotalCloud's most valuable feature is its ability to link clusters of assets, providing a clear model of deployments, vulnerabilities, and statuses. This enhanced visibility significantly improves our understanding of our infrastructure, addressing a previous deficiency.

What needs improvement?

Qualys TotalCloud's increasing complexity, due to the development and deployment of multiple solutions, is making the GUI difficult to navigate. A simplified interface would greatly benefit users.

For how long have I used the solution?

I have been using Qualys TotalCloud for more than half a year.

What do I think about the stability of the solution?

Overall, Qualys TotalCloud is good when it comes to stability. It performs well without significant issues.

What do I think about the scalability of the solution?

The solution scales quite easily.

How are customer service and support?

The support is not up to the mark and seems to be overburdened. The closure time for support tickets often exceeds a week, sometimes extending to more than two weeks, particularly for bugs.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

During a proof of concept, I evaluated Prisma, but despite offering comparable features, it lacked certain key aspects, leading us to ultimately select Qualys TotalCloud.

How was the initial setup?

The initial setup of TotalCloud was sound and straightforward, and knowing the process made deployment easy. The only challenge was due to the number of servers we were running.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

While Qualys TotalCloud's pricing is currently acceptable, it is becoming increasingly expensive and may soon be considered overpriced.

Which other solutions did I evaluate?

I evaluated Prisma during our proof of concept phase.

What other advice do I have?

I would rate Qualys TotalCloud eight out of ten.

While TruRisk Insights effectively identifies a wide range of risks, I still have a lingering feeling that I might be missing something. I tend to be cautious and need strong assurance before feeling confident in any path forward. Although TruRisk brings most potential issues to my attention, I sometimes feel the need to investigate further myself. This may be a personal quirk, but I believe TruRisk is performing well and fulfilling its intended purpose.

Apart from agent updates, Qualys TotalCloud does not require maintenance.

For new users, I recommend not jumping directly onto Qualys TotalCloud. Instead, take the time to get familiar with the GUI and control locations first. This will make handling other operations much easier.


    Eshan Kshirsagar

Has immensely helped us reduce active vulnerabilities

  • October 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case is to create an automated workflow that involves tagging assets, creating remediation policies, and automated patching. This process is intended to cover everything from asset discovery to remediation.

How has it helped my organization?

Qualys TotalCloud helps us with patching. There are certain limitations with SCCM when it comes to patching. A request needs to be created, and then it takes a lot of time, whereas Qualys TotalCloud, specifically in terms of remediation, is pretty much touchless, so zero-touch patching is what we have been trying to achieve. It helps us greatly in patching certain vulnerabilities that, for example, are Chrome-related. We do not have to depend on any other tool for patching.

Discovery is automated here. We have scheduled scans that discover. We have built an automation for that.

Qualys TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. We are using it more for SaaS environments. We are using it in Azure as well so that we can get a good security posture for it. We have a different team for IaaS.

Qualys TotalCloud has immensely helped us reduce active vulnerabilities. It has greatly affected our ability to build dashboards because we use it through the API. We have generated a lot of content and dashboards based on API integration, which provides us with up-to-date metrics. We have deployed cloud agents across Linux and Windows workstations. We get pretty much up-to-date data from Qualys scans. We also have vault integration. We have integrated it with CyberArk Vault. A lot of features have been helpful.

We are able to see the risks associated. It helps us prioritize based on the risk score. It helps us identify ground rules and remediate risks on them.

It has saved a lot of time and effort, but I do not have any metrics.

The TruRisk Insights feature gives us a good risk posture, but it is not yet embedded in our automation. We have built the GUI dashboards to view the risks and prioritize them.

The risk analysis is good. We are ingesting a lot of resources or products to see how we can improve the accuracy. The risk score helps us with accurate prioritization. There can be a scenario where something with a high vulnerability score might contribute to lower risk.

It has helped us in prioritizing the remediation and preparing better dashboards for our CISO's review.

What is most valuable?

It is a cloud-native app that integrates with both IaaS and SaaS. It seamlessly integrates with other platforms.

The features we use the most include zero-touch assessment for quick patch creation and deployment. Every time any vulnerabilities are identified, we can create quick patches and deploy them. Those are the ones that we basically use.

We are also trying to implement a risk-based program, although it is currently limited.

What needs improvement?

The patching process with Qualys Patch Management, which is part of TotalCloud, does not cover installing certain prerequisites on the servers or workstations. This shortcoming means we must rely on SCCM when any service stack updates or additional prerequisites are needed.

For how long have I used the solution?

I was a part of Qualys previously. I have used the whole Qualys VMDR suite for almost five years there and three years here. It has been a year or so with TotalCloud.

What do I think about the stability of the solution?

The stability of the solution is strong. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

It is absolutely scalable, and I would rate its scalability as nine out of ten.

We have multiple locations. The assets are spread across the globe, so we have deployments at multiple locations.

We have a team of five people working on this project, but we have many other projects and about 200 to 300 people working on TotalCloud.

How are customer service and support?

Support is good overall. While they do take some time to assess issues, we are generally satisfied with the support received.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Qualys for this project since its inception, and we did not use a different solution beforehand.

How was the initial setup?

The deployment was easy. On the infrastructure side, we have added agents to the base image itself. Automated scanning using discovery features helps ensure seamless operation.

We use Azure and OCI Cloud. The documentation provided was clear for our cloud setup. It was easy to install our scanners. The networking was set up by our cloud team, so it was easy to set it up.

We follow the whole change management request process here. The change request needs to be raised two weeks prior to installing the agents. There are a lot of processes involved where a sign-off is made for the agent to be deployed. It takes about two weeks for cloud agents to be deployed. For scanning through existing scanners, since the environment is already built up, we can scan within hours. That is not an issue. Scanner-based scanning is easy. We can scan seamlessly from the cloud and on-prem. Once an agent is a part of the base image, it is provisioned within hours. If we have to upgrade the agent, it goes through a whole change management process, which takes around two weeks.

It does require maintenance because we have to update our agents regularly. That is done as a part of our change management process. Its maintenance includes cleanups. There could be certain stale entries. We have to remove those stale entries in Qualys because there is no mechanism built in right now to clean them.

What other advice do I have?

I would definitely recommend Qualys TotalCloud to other customers. The accuracy of vulnerability detection signatures and the over-the-air updates for both scanners and agents ensure that everything is kept up-to-date.

I would rate Qualys TotalCloud a ten out of ten.


    DurgeshGupta

Provides unified vulnerability and threat assessment across both IaaS and SaaS

  • October 30, 2024
  • Review from a verified AWS customer

How has it helped my organization?

Qualys TotalCloud provides a holistic view and insights into vulnerabilities, helping identify and track risks effectively.

It provides unified vulnerability and threat assessment across both IaaS and SaaS.

It helps to prioritize risks. The TruRisk Insights feature is particularly helpful in providing a comprehensive range of risks. We also have a TruRisk score for vulnerabilities. We can filter vulnerabilities based on the TruRisk score. For example, we can filter vulnerabilities with a TruRisk score of 500 to 700 and prioritize them.

What is most valuable?

The most valuable feature is the consolidated information that it provides from various platforms. We can find most of the things related to vulnerability management in one place.

What needs improvement?

There is room for improvement in the support. When deploying a Qualys solution at any client location, effective support should be there for all modules.

For how long have I used the solution?

We have been using it for seven months.

What do I think about the stability of the solution?

Qualys TotalCloud is stable. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a nine out of ten for scalability.

As of now, we are only using it at multiple locations in India. We have about seven members working with Qualys.

How are customer service and support?

Their support could be improved. I would rate their support a six out of ten due to availability issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using another solution. That solution was more environment-specific, whereas Qualys provides a hybrid approach. It is better in terms of vulnerability correlation and prioritization.

How was the initial setup?

The deployment is easy. It takes about a month if everything is already in place.

In terms of maintenance, we just have to ensure that all the risks are identified and the reporting and configurations are correct. These are our daily operations.

What other advice do I have?

If you want a single-page view of vulnerabilities in your environment, you should go with Qualys TotalCloud. The correlation is very good.

Qualys TotalCloud is a comprehensive solution. Expert knowledge is required to implement it according to the organization's needs. It should be aligned with the organization's requirements. It is a continuous learning and improvement process.

I would rate Qualys TotalCloud an eight out of ten.


    reviewer2589771

Enhanced security with automated scans and efficient risk management

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our organization utilizes a multi-cloud environment primarily consisting of AWS and Azure, with limited GCP instances. To meet audit, compliance, and monthly scanning requirements, we employ Qualys TotalCloud. This involves deploying Qualys cloud agents and conducting regular scans of containerized environments, including registry-based scanning, Linux modules, and Docker instances. These scans may be triggered by ad-hoc requests, audit requirements, or compliance obligations.

How has it helped my organization?

Qualys TotalCloud offers comprehensive explanations and remediation steps for identified issues. Although it includes the FAST management module with built-in remediation capabilities, our organization hasn't subscribed to it, as the standard solution already provides adequate remediation guidance.

We realized the benefits of Qualys TotalCloud within three weeks, once we gained full visibility. The platform offers various features beyond a single module, including Security Assessment Questionnaires, reporting, and asset management. Integrating these features into our daily workflow, alongside other web application modules and the VMDR, took some time. We dedicated one to two hours daily to TotalCloud, and it took approximately two weeks to become proficient with the navigation and delivery methods within this cloud security module of the Qualys platform.

Qualys TotalCloud offers a comprehensive vulnerability and threat assessment through unified scanning and reporting. While we conduct the scans and generate reports, regular customer feedback is crucial as they analyze the raw data, except for critical cases where we intervene due to workload constraints. Customers have reported a positive experience with the report's readability and level of detail, comparing favorably to others they use. Furthermore, Qualys's extensive knowledge base ensures thorough vulnerability identification across VMs and infrastructure with 99.9 percent accuracy. In my five years of experience, only one or two issues arose, unrelated to TotalCloud specifically.

Qualys TotalCloud provides a single, prioritized view based on requirements such as identifying the most vulnerable assets and calculating the average time to remediate vulnerabilities. It also offers insights into organizational risk scores and utilizes a TrueRisk scoring system to assess and prioritize vulnerabilities effectively.

We've had extensive discussions internally about Qualys' TrueRisk formula, which calculates risk by considering the vulnerability's CVE, CVSS score, asset risk rating, exploitability, and code maturity. While we can see the sources for this information in the details tab, we haven't found any discrepancies in their scoring over the past year. Therefore, we consider Qualys' TrueRisk score reliable and use it to prioritize ticketing in ServiceNow, automatically assigning high and critical tickets for scores above 80 and 90. We trust Qualys as a source of truth, with over 95 percent confidence in their accuracy, and expect this to increase as the product matures.

Qualys TotalCloud TrueRisk has significantly improved our organization's security posture by providing automated and scheduled scans. It has also offered us a clearer understanding of our infrastructure, enabling us to prioritize our time more effectively. The platform's automation and API integrations have reduced the manual effort required for monitoring, leading to a more efficient audit and compliance management process. Additionally, the integration feature with Power BI and other tools enables us to visualize data more accurately, which we find unique and valuable.

What is most valuable?

Qualys TotalCloud's most valuable features are its cloud security posture management, Kubernetes, and container security capabilities. The platform's cloud-native, zero-touch infrastructure enables complete automation and API integration, minimizing manual intervention and allowing for efficient resource allocation. This automation frees up time for in-depth infrastructure analysis and improvement. Additionally, integrating Qualys with Power BI through a custom feature provides comprehensive, automated dashboards for enhanced data visualization and analysis, a rare implementation even among large organizations. TotalCloud centralizes all applications, including virtualization, into a single platform. The customizable dashboards within TotalCloud, similar to those in Qualys VMDR, offer further flexibility and insight.

What needs improvement?

A feature improvement could be the inclusion of Windows OS support for container security, as it is currently only supported for Linux. We would like to see Windows-based sensors available in Qualys, as this would make the platform more versatile and support a broader range of environments.

For how long have I used the solution?

I have been using Qualys TotalCloud for over one and a half years.

What do I think about the stability of the solution?

I have not experienced any stability issues with Qualys TotalCloud. There have been no crashes or lags, and the experience has been smooth and reliable.

What do I think about the scalability of the solution?

As our current deployment is small-scale, we have not faced any scalability issues. We plan to expand our deployment and believe the solution will scale well.

How are customer service and support?

I have contacted Qualys support on several occasions and found their quality to be commendable. They provide helpful documentation and proactively engage in follow-up calls to ensure any outstanding issues are resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While I am aware that our product management team uses Nessus, our IT team exclusively uses Qualys TotalCloud for our needs. We have found it to provide comprehensive features suited to our infrastructure requirements.

In my experience using Nessus and Tenable for six months and Qualys for four and a half years, I found Qualys's user interface to be superior. Navigation and visualization in Qualys were consistently smooth and intuitive, with a well-designed help section offering clear guidance. Overall, my user experience with Qualys was positive, combining technical functionality with ease of use.

How was the initial setup?

The initial deployment of Qualys TotalCloud was straightforward and swift. We completed the small-scale deployment within one or two weeks.

What about the implementation team?

Our in-house team handled the implementation, with no third-party involvement. The deployment on a small scale required approximately two people.

What other advice do I have?

I would rate Qualys TotalCloud nine out of ten.

No maintenance is required from our end.

My advice for new users is to follow Qualys' training materials for VMDR, vulnerability management, and container and cloud security modules. This will improve their user experience and technical understanding.


    Jignesh Baleshwaria

Helps manage compliance and gives a consolidated view of our security posture

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using the Cloud Security Posture Management (CSPM) and the Cloud Detection and Response (CDR) module. CSPM helps manage configuration compliance, and we have configured FlexScan in our environment for Internet-facing VMs.

We are in the process of evaluating further advanced features like Cloud Detection and Response and IAC.

How has it helped my organization?

TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. These explanations are very helpful because not everyone is well-versed in the technology. We have different layers of team. Everyone does not know the technology well. The explanations help across the board.

It provides a single, prioritized view of risk. That is absolutely what we want. We want everything organized in one place. It helps to focus on high risks.

Qualys TotalCloud has helped us view our risk structure, vulnerabilities, and security posture. It does require some fine-tuning, but we do see very good results.

Our risk team uses TruRisk insights, and we have heard very positive feedback about it.

What is most valuable?

CSPM is currently the most used feature, and we are enjoying the new feature, FlexScan, which is valuable for Internet-facing VMs. With everything moving to the cloud, it is something interesting.

What needs improvement?

We are still exploring it. Currently, we only have two modules. Overall, we are satisfied with it. However, the response part of the Cloud Detection and Response (CDR) module can be improved. It is not yet in place according to requirements; it is not completely available even though the module has been released.

For how long have I used the solution?

We have been using TotalCloud for approximately one and a half years, but we have been using Qualys products for the last 10 to 12 years.

What do I think about the stability of the solution?

I would rate it a seven out of ten in terms of stability.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It has been fairly scalable for our needs.

How are customer service and support?

The support from Qualys is excellent. They meet delivery timelines very well, and the response times are satisfactory.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been a Qualys customer for a long time and have not yet used any alternatives to TotalCloud.

How was the initial setup?

FlexScan was a bit tricky, but CSPM was fine. Overall, it was easy. It took us approximately three months to fully align and deploy.

It took us some time to realize the benefits of TotalCloud. Being a new product, it took us some time to adapt and fine-tune TotalCloud to our infrastructure and security requirements. Once we went through that cycle, we started seeing its benefits.

What about the implementation team?

We received support from Qualys. Our TAM helped us in arranging resources.

What's my experience with pricing, setup cost, and licensing?

As a middle management member, I do not have direct pricing knowledge, but based on the knowledge from our meetings, its pricing is competitive.

What other advice do I have?

We are yet to explore it fully. I would rate TotalCloud an eight out of ten.


    Vishvanath Mulgund

Covers internet-facing VMs and gives priority-based results, but can be enhanced for AI-related risks

  • October 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

Within Qualys TotalCloud, we have implemented Cloud Security Posture Management (CSPM). It helps us manage the security portion of all our cloud subscriptions. From a configuration compliance standpoint, we have been using CSPM within Qualys TotalCloud.

How has it helped my organization?

I manage the risk aspect in my organization. The biggest issue that we had was from the compliance perspective. We did not have visibility into the security portion of all the subscriptions that were introduced. We were not quite sure of our security posture. We wanted insights and visibility. We also wanted a single pane of the glass that would summarize the posture of all the subscriptions that are hosted. Qualys TotalCloud fits the bills and gives us visibility into the security portion of all our subscriptions that have been rolled out. It gives us what we need.

Compliance is the first step. If you do not know what your security posture is, you cannot align your remediation activities. We now know what our security posture is. It has helped us improve the adoption of newer technologies. Previously, we did not have visibility into what our security posture is or what we are lacking. Qualys TotalCloud has given us insights into what we should prioritize. We plan our remediation activities or remediation budget accordingly. It helped us align our remediation activities.

We have a monthly vulnerability scan. We are leveraging that feature as well. From the vulnerability standpoint, it provides unified vulnerability and threat assessment across both IaaS and SaaS.

It helps to identify any gaps. It does a security posture scan of all our subscriptions and helps us to identify the gaps and prioritize fixing those. It gives us priority-based results. For instance, if it gives us ten findings, it tells us which one we should prioritize. It gives us that view. From that perspective, it has helped prioritize our security remediation activities.

We have enabled TruRisk, but the Risk Operation Center or ROC that was introduced recently is a bit more comprehensive. That would give us a better picture. Overall, Qualys TotalCloud gives us a high-level understanding of what the risks are and also gives us the TruRisk value for each of those vulnerability findings. Previously, we used to depend on the QDS value, but now we can also leverage the TruRisk value. It does help us to give us an insight from this perspective.

This single, prioritized view of risk helps reduce the work. Previously, when we used to share reports with the IT team, we would have thousands of vulnerabilities. They had a difficult time deciding which one should be prioritized. With TruRisk, we can set a filter to prioritize the findings with a TruRisk value in the range of 800 to 1,000. It has definitely helped us to prioritize our remediation activities. I do not have the metrics, but it has substantially reduced the remediation timeline. There is probably a 10% to 20% reduction.

What is most valuable?

One of the most valuable features of Qualys TotalCloud is FlexScan, which is specifically for internet-facing VMs. We found this feature to be very useful. It was a key differentiator for us.

What needs improvement?

An area for improvement would be to focus on risks related to AI, such as large language models and potential data leakage. That is the only area for improvement. Qualys is already moving in the right direction, and its offerings are quite exhaustive and cohesive.

For how long have I used the solution?

We have been using Qualys TotalCloud for around two years. Our overall engagement with Qualys products has been for more than ten years.

What do I think about the stability of the solution?

The stability of the solution is quite good. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

The solution is definitely scalable. I would rate it an eight out of ten for scalability.

We are a global organization with multiple departments. There are about 3,000 people on the team, but only 15 to 20 of them work on cloud solutions.

How are customer service and support?

We have the required support and documentation. Customizing it as per our environment took some time, but from a support perspective, we have the required support from Qualys.

Their support is quite good. I would rate them an eight out of ten. I am satisfied with their response time and knowledge.

How would you rate customer service and support?

Positive

How was the initial setup?

It is quite easy. The UI is quite easy to understand and easy to implement.

The implementation process involved subscribing to TotalCloud and onboarding the inventory onto the cloud. With the CSPM module, we scanned our assets. In the end, we set up a schedule for scanning and reporting. Overall, it was straightforward.

It is a cloud solution. It does not require any maintenance from our end.

What's my experience with pricing, setup cost, and licensing?

I am not sure about the pricing. From what I understand, it is a bit on the higher side, but I do not have the exact numbers.

What other advice do I have?

I would definitely recommend Qualys TotalCloud. Qualys is at the top of the game. They are trying to upscale as per the current demands and requirements. From that perspective, I would recommend this solution.

We are exploring modules like Cloud Detection and Response (CDR) and infrastructure as code. We are evaluating these features, but we are not quite sure about implementing them.

Apart from this, at the Qualys 2024 conference we had in Mumbai, they introduced a new product called ROC or Risk Operations Center. That is something we would like to leverage. We are evaluating it. We are already using TruRisk, but ROC offers something beyond that.

Overall, I would rate Qualys TotalCloud a seven out of ten. It is comprehensive, but they can give some kind of loyalty-based program for customers.


    Bhaskar Praveen

Offers good web API security and IoT scanning features

  • October 28, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use TotalCloud to identify and remedy cloud vulnerabilities.

What is most valuable?

I like the web API security and IoT scanning features the most. The user-friendly design of TotalCloud's interface enables customers to navigate it and use its full potential easily. TotalCloud provides written explanations of remediation paths, helping us to reduce risks. It has a single dashboard that shows all the vulnerability and application findings on one page.

TruRisk Insights is the most important innovation they've released this year. It's a true game-changer because no competing solution has implemented this. It will help cybersecurity professionals monitor the cloud and find vulnerabilities. We're scanning 21 million assets, and it has definitely helped.

What needs improvement?

TotalCloud could improve its scanning of niche devices like Wi-Fi dongles and USB modems because they are often untested. It covers everything else, like laptops, mobile devices, and Bluetooth IoT devices. They can improve on the small IoT devices because hackers and testers use these.

For how long have I used the solution?

I have been using Qualys products for approximately four to five months.

What do I think about the stability of the solution?

Stability is essential, especially on the cloud. Continuous monitoring is crucial to ensure system stability and avoid vulnerabilities or threats.

What do I think about the scalability of the solution?

Scalability is important as businesses and services evolve, ensuring all linked assets are secured. Our organization has a cloud environment deployed on EC2 instances, so we constantly run auto-scaling checks.

How are customer service and support?

I rate Qualys support 10 out of 10. They are helpful, respond to my queries, and can answer any question. I have to give them credit. Without their support, Qualys wouldn't be in the position they are in. Their support is better than any competing solution can provide.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Zscaler, but I have not used another significant Qualys competitor. Since we're on the cloud, we also use other built-in tools like AWS Cloud Security and Amazon GuardDuty.

How was the initial setup?

The initial deployment was not difficult because we have a set of instructions and built-in queries we can run in Qualys. Maintenance after deployment is minimal because the solution automatically updates.

What other advice do I have?

I rate Qualys TotalCloud 10 out of 10.