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From Manual Work to Automation: Why We Love Drata
What do you like best about the product?
The most valuable feature for us is the continuous monitoring and real-time alerts, which provide reassurance that our controls are consistently effective. Drata also simplifies evidence collection and audit preparation, helping us save time and reduce the risk of errors. As a result, we are able to maintain compliance proactively and dedicate more attention to strategic security improvements instead of getting bogged down by administrative work.
In terms of usability, the platform is highly intuitive and user-friendly, making it easy for even new team members to navigate and complete tasks. The implementation process was smooth and quick, thanks to clear instructions and minimal disruption to our existing workflows. Drata’s integration with our current tools and systems is seamless, which cuts down on manual work and keeps our data consistent across platforms. The customer support team is always responsive, knowledgeable, and eager to help, which greatly enhances our overall experience. We rely on Drata daily for monitoring and compliance activities, and it has become an essential part of our security operations.
In terms of usability, the platform is highly intuitive and user-friendly, making it easy for even new team members to navigate and complete tasks. The implementation process was smooth and quick, thanks to clear instructions and minimal disruption to our existing workflows. Drata’s integration with our current tools and systems is seamless, which cuts down on manual work and keeps our data consistent across platforms. The customer support team is always responsive, knowledgeable, and eager to help, which greatly enhances our overall experience. We rely on Drata daily for monitoring and compliance activities, and it has become an essential part of our security operations.
What do you dislike about the product?
It would be great to have more available integrations, for example with popular observability tools such as Grafana.
What problems is the product solving and how is that benefiting you?
Drata has been instrumental in removing the complexity and manual work typically associated with maintaining compliance. By automating evidence collection, continuous monitoring, and control verification, it greatly reduces the time needed for audit preparation and helps minimize the risk of human error. This shift enables our team to dedicate more attention to strategic security initiatives rather than getting bogged down by repetitive administrative duties. Furthermore, Drata offers real-time insight into our compliance status, allowing us to proactively identify and address any gaps, which helps us maintain trust with both customers and partners.
Effortless Compliance Automation with Seamless Integrations
What do you like best about the product?
Drata has taken what used to be a complex, manual process and turned it into a seamless, automated workflow. The integrations with HR systems, cloud providers, and security tools (like Google Workspace, AWS, and Jira) make evidence collection nearly effortless. I particularly love the continuous monitoring feature — it gives real-time visibility into control status and alerts when something falls out of compliance.
The user interface is clean and intuitive, making it easy for both technical and non-technical stakeholders to navigate. The risk assessment and policy management modules are also well-structured, helping us align with auditors’ expectations without juggling multiple spreadsheets.
The user interface is clean and intuitive, making it easy for both technical and non-technical stakeholders to navigate. The risk assessment and policy management modules are also well-structured, helping us align with auditors’ expectations without juggling multiple spreadsheets.
What do you dislike about the product?
While the platform covers most use cases perfectly, some integrations (like HR background checks and certain people-data syncs) occasionally require reauthentication or manual validation. Their support team, however, is responsive and proactive in resolving such issues.
What problems is the product solving and how is that benefiting you?
Drata has significantly reduced the burden of manual compliance work. Previously, tracking evidence, managing policies, and keeping controls up to date was a tedious process, often spread across multiple tools. With Drata, all of these tasks are now centralized and automated, from monitoring controls to collecting evidence.
The reminders and real-time alerts make it much easier to keep up with compliance responsibilities, and the automation helps minimize errors and overlooked items. Overall, Drata keeps us organized, boosts our confidence, and ensures we are always prepared for audits without the usual stress.
The reminders and real-time alerts make it much easier to keep up with compliance responsibilities, and the automation helps minimize errors and overlooked items. Overall, Drata keeps us organized, boosts our confidence, and ensures we are always prepared for audits without the usual stress.
Outstanding Support and Partnership Make Compliance a Breeze
What do you like best about the product?
The partnership and support we've received from our Drata team have been exceptional. Sierra Alvarez, our Customer Success Manager, and Christina from support have both consistently gone above and beyond to help me organize our SOC 2 controls and prepare for the audit. Their prompt responses and expertise made what could have been a complicated process much more manageable, and Sierra's collaborative approach has truly helped me stay on track and sane throughout.
What do you dislike about the product?
The SOC 2 control mapping and evidence alignment process seems tedious and time consuming, the platform is powerful, but it could benefit from more streamlned control mapping and control reassignments.
What problems is the product solving and how is that benefiting you?
Drata is streamlining and automating many aspects of our SOC 2 framework, which helps minimize the risk of human error and provides QuikQ with greater confidence that our controls stay compliant and ready for audits. This will also save us a significant amount of time.
Simple to set up and use - greatly sped up accreditation timelines
What do you like best about the product?
Simple to use and get set up with the different connections to automate some of the controls. Good policy templates that passed our audit. Drata agent was simple to install across our devices and helped with the automation as well.
Advice on each control evidence was extremely useful to speed up evidence gathering.
Good recommendation for audit partner in the UK who specialised in earlier stage companies.
Support seems very good, even at the lower price tiers.
Advice on each control evidence was extremely useful to speed up evidence gathering.
Good recommendation for audit partner in the UK who specialised in earlier stage companies.
Support seems very good, even at the lower price tiers.
What do you dislike about the product?
There were a couple of additional policies that I would have liked some guidance on or basic examples of. The balance of integration audit partners is heavily to the US (to be expected) but would like some more options for UK / EU based providers in the future.
What problems is the product solving and how is that benefiting you?
Limited resources as an early stage company needing to demonstrate compliance quickly
Robust Compliance Tool with a Steep Learning Curve
What do you like best about the product?
I find Drata extremely useful for complete document organization, alerts, compliance, and security across the board. The alert system stands out for its ability to integrate with tools like Slack and Linear, which enhances my workflow seamlessly. I also appreciate the templates for policies and recommendations that Drata makes; they provide valuable guidance and save me time in setting up our compliance processes. What truly sets Drata apart is the extraordinarily helpful support from Alex Hamilton and Tina, who are patient and knowledgeable, assisting me in learning how to optimize and best use Drata. As I become more familiar with the system, I'm increasingly able to leverage its full potential, which is a significant factor in my decision to continue using and considering repurchasing Drata. The combination of these features and the excellent customer support makes Drata an invaluable tool for me and my organization.
What do you dislike about the product?
{"I find the initial setup of Drata very difficult, and I felt a lack of sufficient onboarding support.","I'm also frustrated by the extensive knowledge required to effectively use Drata. I wish there were more accessible and responsive chat support, similar to the experience I have with Gusto, to quickly answer questions.","I believe Drata would benefit from having chat support available 24/7 to address issues and learning curves more efficiently."}
What problems is the product solving and how is that benefiting you?
Drata organizes documents, provides alerts, aids compliance and security. It integrates well with our tools and offers policy templates and recommendations, enhancing our compliance efficiency.
good support
What do you like best about the product?
Excellent support and a good feature set.
What do you dislike about the product?
missing some integrations that would helpful such as elmo and phished.
What problems is the product solving and how is that benefiting you?
ISO Certification and management client questionnaire automation
Excellent Customer Support
What do you like best about the product?
Drata's customer support & how it can help customers have a better picture of their compliance
What do you dislike about the product?
At the moment, nothing. Their customer support is top notch.
What problems is the product solving and how is that benefiting you?
It is allowing me to manage my customer's Drata instances and help them achieve compliance.
Smooth Setup, Essential for Compliance
What do you like best about the product?
I appreciate Drata’s setup process, which was quick and clear, with any issues resolved swiftly. I find the integration features particularly beneficial, as it automates many compliance checks. The compliance advisors chatbot is also a great help, providing quick answers when I have questions.
What do you dislike about the product?
Initially, I found it challenging to fully understand how the control framework and evidences were connected, which was confusing. Additionally, there seems to be inconsistency with the compliance adviser's chatbot responses. Sometimes it answers 'yes' to a question, and other times it says 'no' to the same question, which shakes my confidence in its reliability. I would like this function to be updated regularly to ensure it meets my needs accurately.
What problems is the product solving and how is that benefiting you?
Drata helps us understand compliance requirements and makes information upload easy, proving our legitimacy to clients and ensuring data security.
Beginning your Compliance journey
What do you like best about the product?
Drata gives you a great way to begin a Compliance journey if you don't have people to guide you.
What do you dislike about the product?
Not much, would be nice to see a Wizer integration.
What problems is the product solving and how is that benefiting you?
It pulls data from all sorts of sources and gives you a central view/alerting structure.
Drata and SOC2
What do you like best about the product?
I found the platform straightforward to use, with a high level of integration that made my experience smooth. The support teams were outstanding, always ready to help. Additionally, the AI provided valuable assistance with policy matters.
What do you dislike about the product?
A few of the policy templates lacked clarity regarding versioning, and the process of importing policies felt awkward and cumbersome.
What problems is the product solving and how is that benefiting you?
We first engaged a consultant to determine the cost of having an external firm provide us with SOC2 compliance. However, the proposals we received were too expensive for our company. Fortunately, we found that working with Drata allowed us to achieve our goals at a much lower cost.
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