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Stable, easy-to-use / learn, fast response times for audit help or app help, trust center is a plus
What do you like best about the product?
I was new leading an organization through SOC 2 start-to-finish when I got started. Drata generally does well at ensuing everything, "make sense." For the parts I required assistance, I either had my account representative I met with on a regular cadence, they could pull in the right person, or their live chat someone always responded in minutes.
What do you dislike about the product?
AI is the new "hotness". They, like all products, are adding it in. I can still get to a human quickly in live chat still but I first have to appease the AI help bot. The human part of the Drata process has been just important, if not more, than the software.
What problems is the product solving and how is that benefiting you?
Completing our SOC 2 Type I & II, NIST 800-171, CMMC
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Drata is a Great product
What do you like best about the product?
Drata has been very simple to use and at the same time very robust to help us find gaps in our compliance. I use the system everyday. They have really helped us create a compliance program.
What do you dislike about the product?
I don't have any strong dislikes. They have been able to do and help with everything that I have asked
What problems is the product solving and how is that benefiting you?
They are helping us get and stay compliant with the Frameworks my company needs to compete
Easy to use compliance platform
What do you like best about the product?
Drata has document templates that meet compliance requirements for all of the certifications that my company needs, except for ISO 9001, making it much easier to meet certification requirements. The tracking of the controls and notifications of tasks make it much easier to keep on track and eliminate last minute scrambeling before an audit.
The Drata team is very responsive to questions and guidance.
The Drata team is very responsive to questions and guidance.
What do you dislike about the product?
The document editor is not great. and viewing documents in pdf format cuts off tables, making the viewing of approved documents very difficult.
What problems is the product solving and how is that benefiting you?
Drata is a very good document repository. With all of the policies and supporting documents in one place it makes it much easier to locate evidence during audits.
A very basic product with no improvement over the years
The product is very simple in terms of functionality, even the forms inside the product are delegated to a 3rd party. Agent constantly loses connection and the turnaround time from support was uncomfortably high. The generated policies are very simple and presented to you in a generic text editor, where the editing experience is not nice. Alternatives like Vanta are much more polished and has more features.
A good compliance tool with a customer-oriented manager and quick reflection of feedback
What do you like best about the product?
I had to learn about Drata not long after I moved to my new job, and our drata manager helped me a lot, and we still meet almost every week to resolve my questions and difficulties, which is very helpful. This is a tool that I would like to introduce to my colleagues at other companies.
What do you dislike about the product?
From a UX perspective, it would be great to see improvements in areas where too many clicks are required. For example, you can click from a control item to a monitoring item directly, but when you want to return from a monitoring item to a control item, you have to start over from the category tab, which can sometimes be time-inefficient. Improving this aspect would significantly enhance the UX experience.
What problems is the product solving and how is that benefiting you?
The overall compliance control of the company can be seen at a glance and it has become more convenient when responding to audits.
Drata makes SOC compliance so easy
What do you like best about the product?
Drata has taken the time to create the most comprehensive self-help knowledge base I have ever seen for a SaaS provider. That makes Drata really easy to use and easy to learn. Nonetheless, SOC 2 compliance is complicated for us non-engineers, so I've relied at times on their excellent customer service, which is second to none. We are a small company leaving the start-up stage and we need to demonstrate a strong security posture, but no one on my team has ever sought SOC 2 compliance before. Drata makes it as painless as it could possibly be.
What do you dislike about the product?
I haven't found anything I'd say I dislike about Drata. They do everything they can to make compliance easy and automated.
What problems is the product solving and how is that benefiting you?
Drata is helping me to stay organized and not miss any important aspects of compliance.
Excellent help and support
What do you like best about the product?
The support features of Drata. What ever support you need you can get in just a couple of minutes.
What do you dislike about the product?
It's policy center lack some features of styling if wanting to edit the policies there but otherwise its good.
What problems is the product solving and how is that benefiting you?
Solving the monitoring and evidence gathering for compliance. Also as the tool for keeping track of vendors and Risk Management.
Drata is head and shoulders above other reviewed solutions
What do you like best about the product?
The more I work in Drata, the more I love it. Very intelligently setup and the has helped simplify the actual certifications for me as I use the platform. The personnel section has really made it easy for my team to review and ensure all users are compliant at a glance.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
What do you dislike about the product?
The API options of Drata are improving, though at the moment some of the features I need are not yet complete or live.
What problems is the product solving and how is that benefiting you?
We have a small team and Drata is giving us more power to keep all the controls and requirements under supervision. It makes ISO27001 and SOC 2 Type 2 feel manageable and simpler.
DRATA Experience
What do you like best about the product?
The great thing about DRATA is that they have this AI chatbot that you can ask which is familiar with their knowledge base. It feels like you are using ChatGPT but when it reaches the point where it can't conclusively answer your question, it then offers you to talk to a person.
What do you dislike about the product?
It is my first time to use such software and our company also obtained services from AssuranceLab where somehow it confuses me because Drata and AssuranceLab has different set of Quickstart Guide. I hope Drata and AssuranceLab has tighter integration so that these quickstarts are somehow unified and not confusing for a first timer like me.
What problems is the product solving and how is that benefiting you?
It gives you an organized way on how you would go about working on your Compliance journey
Helps me easily monitor security compliance
What do you like best about the product?
As CISO for our company, Drata helps me easily monitor our controls and compliance without needing to be across every little detail. I have also been very impressed with our CSM Ryan, he has been fantastic helping us get the most out of the product.
What do you dislike about the product?
None, Drata works well for our company's needs.
What problems is the product solving and how is that benefiting you?
Monitoring security compliance, documentation
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