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Strong Product; Amazing Support
What do you like best about the product?
We have been using Drata for slightly more than a year. It has really helped to improve our efficiency in preparing our audits and keeping tabs on our internal compliance. Any implementation or company-specific issues have been relatively minor and relatively painless to fix.
A real highlight of our Drata experience has been our CSM sponsorship. I have been lucky enough to work with Elizabeth John. She has been an excellent partner, always willing to go above and beyond to make sure we are able to use Drata to its fullest. Even when we have had personnel transitions on our side, she has helped to make sure knowledge is transferred appropriately, and has both the sense of urgency and calm demeanor of a great leader. She has made our Drata experience even better than the already good experience it would have been anyway,
A real highlight of our Drata experience has been our CSM sponsorship. I have been lucky enough to work with Elizabeth John. She has been an excellent partner, always willing to go above and beyond to make sure we are able to use Drata to its fullest. Even when we have had personnel transitions on our side, she has helped to make sure knowledge is transferred appropriately, and has both the sense of urgency and calm demeanor of a great leader. She has made our Drata experience even better than the already good experience it would have been anyway,
What do you dislike about the product?
Sometimes the tool can be hard to navigate. I sometimes find myself lost, but I have mostly been able to orient myself.
What problems is the product solving and how is that benefiting you?
Drata helps us to make audits seamless.
Best Security and Compliance platform I've used!
What do you like best about the product?
Simplicity of use, all in one, auditor seats, first-class and speedy support. The onboarding and education is what made us choose Drata years ago.
What do you dislike about the product?
Some of the evidence seems to be mapped in a more free-form way which may be confusing to newer users.
What problems is the product solving and how is that benefiting you?
Structuring all our security and compliance controls and processes, tracking employee compliance, support with SOC2 and ISO audits.
Worth considering for sure
What do you like best about the product?
Seems like once it's fully set up, it' s a good way to manage GRC - auditors seem to like it too.
What do you dislike about the product?
The policy editor is terrible. It's also just quite a lot of set up, a massive project. This is to be expected though given the scale of what it is supposed to be used for.
What problems is the product solving and how is that benefiting you?
We're still setting it up but so far it seems to help keep track of things such as whether MFA is not configured for any of your SSO accounts, etc.
Drata Review
What do you like best about the product?
It's effective for tracking compliance and monitoring.
What do you dislike about the product?
I think that loading evidence manually can begin to get reduced with more integrations.
What problems is the product solving and how is that benefiting you?
Monitoring compliance and rules that need to be met.
It just works
What do you like best about the product?
Reviewing policies or trust center access requests isn't exactly a particularly enjoyable task, but of course it's something that needs to be done by any serious enterprise.
Drata makes this process as painless as possible. I have used their platform in different roles in different companies and even though I am an occasional user, I never have any problems finding my way around. I cannot stress enough how valuable it is to have such an accessible compliance platform and I really wish more business software was like Drata.
Drata makes this process as painless as possible. I have used their platform in different roles in different companies and even though I am an occasional user, I never have any problems finding my way around. I cannot stress enough how valuable it is to have such an accessible compliance platform and I really wish more business software was like Drata.
What do you dislike about the product?
I recently couldn't log in to Drata and the error message wasn't very helpful (basically saying I couldn't log in). Our company's Drata admin was also unable to see any further error details on his end.
However, Drata's support team managed to resolve the issue in just 13 minutes (!) after I emailed them, even though I was contacting them outside of their core West Coast working hours.
So as far as negative experiences go, Drata provided by far the best.
However, Drata's support team managed to resolve the issue in just 13 minutes (!) after I emailed them, even though I was contacting them outside of their core West Coast working hours.
So as far as negative experiences go, Drata provided by far the best.
What problems is the product solving and how is that benefiting you?
Ensuring that our organisation implements security best practices and meets all certification requirements.
Great database
What do you like best about the product?
Version control, reminders, ability to mass-mail to a department.
What do you dislike about the product?
The interface could be better. Would love to see structure for additional ISO standards.
What problems is the product solving and how is that benefiting you?
Security documents awareness across the organization.
Solid platform but not without some issues.
What do you like best about the product?
I think it is generally intuitive at a high level. UI is solid. Seems to have most of the features.
What do you dislike about the product?
Not super intuitive at the more granular level. No integration with some tools.
What problems is the product solving and how is that benefiting you?
Maintaining a record of our documents and folks acknowledging them. Also, providing some visibility into compliance status.
Streamlining SOC 2 Compliance with Clarity and Confidence
What do you like best about the product?
Drata has taken a complex, often burdensome process like SOC 2 compliance and made it manageable and clear. The continuous control monitoring gives our team real-time visibility into our compliance posture, which means we’re not scrambling last minute or relying on guesswork. Integrations with our existing tools were smooth, and the platform's automation features cut down on time spent chasing documentation. Their support team has also been highly responsive and knowledgeable, which matters when you're dealing with audits and deadlines.
What do you dislike about the product?
The initial onboarding felt a bit overwhelming, there’s a lot to configure and understand upfront. Some integrations required extra manual effort to get fully functional. Also, while the dashboard is generally intuitive, a few areas could use better UI feedback when something breaks or falls out of compliance.
What problems is the product solving and how is that benefiting you?
Drata solves the problem of manual, inconsistent compliance tracking. Before, we had to rely on spreadsheets and scattered documentation, which made it hard to maintain confidence in our audit readiness. Now, Drata automates most of that work, saving time, reducing risk, and giving us real-time visibility into our compliance posture. It also makes it easier to prove our security standards to customers and auditors, which supports our growth and credibility.
A system that greatly simplified the complicated SOC2 and PCI process.
What do you like best about the product?
We tried doing SOC2 compliance on our own, and it was a complicated mess and very confusing. Drata provides a well-defined structure to follow. We simply checked off each item gradually until our score was 100%. When the auditors came in, they had minimal questions.
What do you dislike about the product?
The downside is very minimal. When a compliance test fails, the instructions for resolution could be better.
What problems is the product solving and how is that benefiting you?
Drata has simplified the SOC2 and PCI compliance process.
Customer Support w/ terrious
What do you like best about the product?
Dratas framework comparison is excellent
What do you dislike about the product?
Unable to put more than one piece of evidence per artifact. Also tasks cannot be set to reset after completion
What problems is the product solving and how is that benefiting you?
Drata has enabled me to better maintain our compliance certifications and conduct training
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