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Support Experience
What do you like best about the product?
The tracking of evidence and policy renewals
What do you dislike about the product?
The pricing is too expensive and each piece costs extra
What problems is the product solving and how is that benefiting you?
compliance timing
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Excellent Service and easy to use platform
What do you like best about the product?
I love the organization of having everything in one place. I also love the new beta security questionnaire tool
What do you dislike about the product?
The policy editor is a bit simple and could use more formatting features.
What problems is the product solving and how is that benefiting you?
It is allowing us to be proactive about our security posture and see what we need to focus on in a priority fashion.
Drata makes compliance managable
What do you like best about the product?
Drata has strong integration with all the technologies and products we use.
What do you dislike about the product?
Even with Drata automation there is still a lot of work that must be done manually, especially when auditors don't fully utilize Drata
What problems is the product solving and how is that benefiting you?
Drata solves the management of SOC 2 compliance for us across all dimensions
Drata review
What do you like best about the product?
The product is very good and helps in the management of certifications.
Also, the Customer Success people are very hard working and close to the customer along with their fast and efficient support.
Also, the Customer Success people are very hard working and close to the customer along with their fast and efficient support.
What do you dislike about the product?
Probably its weak point is the management of roles within the platform as they are predefined and not very granular.
What problems is the product solving and how is that benefiting you?
Drata is helping us a lot in the management of certifications, internal policies and forensic testing of equipment.
Drata and SaaS
What do you like best about the product?
Drata provides a supportive and personalized compliance experience. Their "white-glove" approach includes proactive support, tailored onboarding, and continuous monitoring, ensuring customers feel comfortable and confident in their compliance posture.
What do you dislike about the product?
Drata is still growing and with this growth comes challenges. The Drata Team is working vigorously to ensure they remain competitive through taking into consideration their customer's needs and working to expeditite new features that will bring value to the platform. With this, there are a few growing pains such as bugs however Drata steps up to the plate to help alleviate these wrinkles personally with their customers.
What problems is the product solving and how is that benefiting you?
Centralizing compliance management and mapping across multiple different frameworks.
Zero Regrets
What do you like best about the product?
I love that they have taken something hard, expensive, and abstract and made it attainable for small SaaS companies like ours. The ROI is outrageous and it has quite literally made us a far better company as a result.
What do you dislike about the product?
It takes a good bit of time to get up to speed with how it works and how you will work with it to drive toward your audit. That said, it is time well spent.
What problems is the product solving and how is that benefiting you?
We needed to get a SOC 2 Type 2 in an affordable, practical, and authentic way. Drata has lived up to what we hoped it would be and, once our audit is done, we believe it will help us progress from green light to signed contract much faster.
Great service
What do you like best about the product?
Our service representative has been so patient and informative during the process of setup.
What do you dislike about the product?
The process is complicated, but I don't believe that's a Drata issue. It's just the world of cybersecurity and compliance. I feel like Drata has the tools required.
What problems is the product solving and how is that benefiting you?
Organizing our policies and controls.
Compliance automation made easy.
What do you like best about the product?
The implementation service offered was great. 30 days handheld through the process with experienced users. Support is always fast and incredibly helpful. SSO worked really well and it integrated with the majority of our tech stack. Most of my team are able to navigate their way around it easily. For me, its easy to use and has become an unconscious standard practice to use it every day.
What do you dislike about the product?
Quite a bit of the products newer useful features don't support our versioning control i.e. 'compliance as code' and gitlab.
A lot of newer features released, i.e., risk management and trust centre pro are rather costly addons and during the procurement process, we weren't made aware of this.
A lot of newer features released, i.e., risk management and trust centre pro are rather costly addons and during the procurement process, we weren't made aware of this.
What problems is the product solving and how is that benefiting you?
Evidence gathering is largely automated with helpful reminders for the less automated bits. It is a single pain of glass for our various standards and their controls.
great support
What do you like best about the product?
Drata is highly regarded for its compliance automation, seamless integrations, and user-friendly interface. It streamlines processes by automating evidence collection, monitoring controls continuously, and integrating with popular tools, making compliance management more efficient and transparent.
What do you dislike about the product?
too many controls without careful configuration.
What problems is the product solving and how is that benefiting you?
accompanying us through the certification process
A great product and exceptional support to boot
What do you like best about the product?
Drata is a true time saver. We have a small team, so becoming compliant with any framework seemed a daunting task, but Drata's automated tests, policy templates, and system integrations made it incredibly fast and easy to not only organize evidence for an audit but ramp up the maturity of our security program. You can't review the platform without mentioning the exceptional customer support that comes with it. The support we've received from their team (especially Craig) has been nothing but professional and attentive. They not only want us to use the platform at its full potential, but they are a close partner in helping us plan for and achieve compliance with our desired frameworks.
What do you dislike about the product?
While Drata has satisfied all of our needs for reaching compliance, I believe some of their features (like risk assessment) should be more widely accessible perhaps in an open-source format since compliance and security is something that is important for all organizations, not just the ones who can pay for it.
What problems is the product solving and how is that benefiting you?
We have a lot of resources but not an easy way to map their configurations to frameworks. We solved this by integrating our AWS environment so Drata's automated tests tell us immediately if something is not compliant.
We don't have an easy way to do vendor inventory or risk management. We solved this by using these features in Drata and now have a central place to not only track vendors/risk, but assign tasks to executives/employees who need to review them.
We needed a central repository to draft and update policies and have employees acknowledge them. We used Drata's templates to create policies and use it to push them out to employees for acknowledgement.
We don't have an easy way to do vendor inventory or risk management. We solved this by using these features in Drata and now have a central place to not only track vendors/risk, but assign tasks to executives/employees who need to review them.
We needed a central repository to draft and update policies and have employees acknowledge them. We used Drata's templates to create policies and use it to push them out to employees for acknowledgement.
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