Agentic Process Automation System (Now Certified for WorkSpaces)

What do you like best about the product?

The most useful part is that we can transition from traditional RPA to an agentic process with less overhead. Its ability to make decisions, rather than completely relying on rule-based logic, is the best feature.

What do you dislike about the product?

Like any other agentic product or process, this requires a good amount of compute resources. Since we run the bots in virtual machines, it can sometimes cause a bit of lag in the VM due to heavy usage of those compute resources.

What problems is the product solving and how is that benefiting you?

We generally used to automate the most manual and time consuming tasks with deterministic rules and at the end for most of the process we would require a human in loop. we have a bot which will raise the chargeback disputes for there is no issue for most of the deterministic cases this is around 60% of the cases we are talking about. and for the remaining 40% we are moving them to manual review as one or the other thing does not fit into our deterministic logic. this is were we find the AA Agentic process helpful.

What do you like best about the product?

What I like most is that I can automate web tasks, REST API calls, and Excel work in one place instead of switching between different tools. It has reduced a lot of repetitive work, especially moving data between applications. Once the workflow is set up, it runs reliably, and I only need to check it when something doesn't go as expected.

What do you dislike about the product?

My only minor concern is that searching for a particular bot can be a bit slow at times, especially when there are many bots available. Better search and filtering options would improve the experience

What problems is the product solving and how is that benefiting you?

One of the biggest improvements for me was not having to keep track of repetitive operational tasks. Once the workflow was built, Automation Anywhere handled the routine work consistently, and I only needed to look into cases where something didn't complete as expected. That freed up time for other work instead of repeatedly running the same process.

What do you like best about the product?

The connection between different agents won’t overwhelm a single agent. Instead, it divides the work across all of them, which helps prevent the agents from hallucinating.

What do you dislike about the product?

RAG: It’s quite hard to create an IP-secured environment with agentic knowledge. Also, using the knowledge is fairly complex; even with good instructions, the knowledge that was taken wasn’t adequate.

What problems is the product solving and how is that benefiting you?

It’s helping me handle repetitive calculations that are based on our own Excel calculation tools. I set up an environment where these calculations can be done by agents, and by doing this we’re trying to save a huge amount of time.

What do you like best about the product?

I like the use of AI functions in Automation Anywhere Agentic Process Automation and their gradual learning, which removes the main limitation of traditional RPA, especially its fragility. It learns from mistakes and takes them into account next time, making solutions more resilient.

What do you dislike about the product?

Sometimes I notice that Automation Anywhere Agentic Process Automation gives slightly different answers to the same task, and the cost is somewhat higher compared to regular solutions. Also, if the input is unstructured, the program might invent data. The setup is not the easiest either; it requires serious work, such as setting up the infrastructure and coordinating all issues with IT security. It happens that non-standard data and the fragility of SAP can disrupt the process.

What problems is the product solving and how is that benefiting you?

I use Automation Anywhere Agentic Process Automation to replace manual work with automated solutions, which saves time and reduces errors. AI features enhance the process by eliminating the fragility of conventional RPA, learning from mistakes, and increasing the resilience of solutions.

What do you like best about the product?

I like how Automation Anywhere Agentic Process Automation handles unpredictable workflows. The agentic framework allows the bot to reason through changes, adapt to variable inputs, and complete processes without needing human intervention. The biggest value is the massive reduction in IT maintenance and bot downtime. It means our automations are incredibly resilient, achieving the scalability promised, allowing our IT team to focus on building new solutions instead of maintaining broken bots. I also appreciate the seamless integration with our CRM and ITSM tools, making processes efficient.

What do you dislike about the product?

I find there's definitely a steep learning curve when moving from basic task recording to building true agentic workflows. It requires more technical know-how than I expected, which makes it tough for non-technical business users like me to get started without heavy IT support. I think it would be great if they provided simpler, step-by-step onboarding guides or more intuitive error explanations for beginners. The documentation is heavily geared toward developers, and as a business user, I often struggle to understand the 'why' behind certain model configurations. I need simpler, business-friendly documentation that explains how AI logic works in plain English, not just technical specifications.

What problems is the product solving and how is that benefiting you?

I use Automation Anywhere Agentic Process Automation to automate invoices and purchase orders, reducing bot failure due to layout changes. It handles exceptions and reduces IT maintenance, allowing scalability and less downtime by adapting to changes without manual intervention.

What do you like best about the product?

I like that it combines AI agents with process automation to handle complex workflows, make context-aware decisions, and streamline end-to-end business processes while keeping humans in the loop when needed.

What do you dislike about the product?

The main downside is the added complexity. Setting up, governing, and maintaining AI-driven workflows can require more expertise and oversight than traditional automation, especially during initial implementation.

What problems is the product solving and how is that benefiting you?

Automation Anywhere Agentic Process Automation helps solve the challenge of automating complex, decision-based business processes that traditional RPA alone cannot handle. By combining AI agents with workflow automation, it reduces manual effort, speeds up task completion, improves accuracy, and enables faster decision-making. The benefit is increased productivity, more time to focus on higher-value work, and more efficient end-to-end business operations.

What do you like best about the product?

I like best about Automation Anywhere Agentic Process Automation is that it helps solve some of the common challenges we face while developing and maintaining automation scripts. In traditional automation, we often have to write complex logic to handle exceptions, different input formats and changing business scenarios.For example, in a ticket processing automation, users may submit request in different formats, requiring multiple validation checks and exception handling scripts. Agentic automation can understand the context, determine the appropriate action and handle many of these variations with less custom scripting. This reduces maintenance effort,improve process reliability and allow us to focus more on enhancing the automation rather than constantly fixing edge cases. Its easy to use and to implement.

What do you dislike about the product?

What i like least is that it takes some time to learn in the beginning, The platform has many useful features but understanding how to use the agentic capabilities effectively requires practice and experience. Once you get familiar with it, it becomes much easier to work with.

What problems is the product solving and how is that benefiting you?

Handling exceptions that don't follow predefined rules, Reducing complex if-else logic and decision trees in scripts, Managing unstructured inputs like emails, tickets and documents, Minimizing manua lintervention when unexpected scenarios occur,Reducing script maintenance when business rules change, Coordinating actions across multiplications and systems.

What do you like best about the product?

I like best about the Automation Anywhere Agentic Process Automation helps me to reduce the manual effort work of us and helps team to focus on more valuable customer facing work. As a Territory Manager, a lot of time goes into repetitive tasks such as collecting data from different systems, preparing reports, tracking opportunities and following up on routine actions. It has the potential to bring these activites together and automating intelligently, while preparing a weekly sales review, I often need to gather information from emails, CRM systems and various reports it will take hours to complete the task but with the help of this platform system can collect the required data, summarize key updates, highlights exceptions and present actionable insights automatically. This allows me to spend more time engaging with customers and supporting the sales team rather than on routine work. It helps in to underdstand contex, make decisions based on predefined rules which makes the process more efficient and less dependent on constant human monitoring. Overall i see it as a practical tool for improving productivity, accelerating decision making and helping teams work smarter.

What do you dislike about the product?

The biggest challenge is the learning curve, setting up and managing advanced agentic automations can be complex intially and business users may need customer support or training to use the platform effectively.

What problems is the product solving and how is that benefiting you?

It helps to eliminate the repetitive work and lets me focus on activities that directly impact business growth, As a Territory Manager, I spend considerable time consolidating data, tracking opportunities and preparing reviews.It has the potential to bring these activites together and automating intelligently, while preparing a weekly sales review, I often need to gather information from emails, CRM systems and various reports it will take hours to complete the task but with the help of this platform system can collect the required data, summarize key updates, highlights exceptions and present actionable insights automatically. This allows me to spend more time engaging with customers and supporting the sales team rather than on routine work. It helps in to underdstand contex, make decisions based on predefined rules which makes the process more efficient and less dependent on constant human monitoring. Overall i see it as a practical tool for improving productivity, accelerating decision making and helping teams work smarter.

What do you like best about the product?

From my experience working with SAP Module in my organization, the biggest benefit is that it saves time on repetitive tasks. Many activities involving checking data,updating record and following the same process repeatedly. Automation Anywhere helps automate these activities making the process faster and more accurate. It also reduce the chances of manual mistakes. This gives me more time to support users and works on task that needs manual attention.

What do you dislike about the product?

Business exceptions that cannot be fullly automated. Another challenge is that whenever there are changes in SAP transactions or business workflows, the automation needs to be tested and updated again which takes time. I also feel that for business users with limited technical knowledge, troubleshooting failed automations could be simpler with more detailed error messages and easier monitoring.

What problems is the product solving and how is that benefiting you?

From my experience working with SAP Module in my organization, the biggest benefit is that it saves time on repetitive tasks. Many activities involving checking data,updating record and following the same process repeatedly. Automation Anywhere helps automate these activities making the process faster and more accurate. It also reduce the chances of manual mistakes. This gives me more time to support users and works on task that needs manual attention.Overall it has improved our productivity and reduced manual effort in my day to day work with SAP.

What do you like best about the product?

I like best about Automation Anywhere Agentic Process Automation is that it helps in reducing the time spent on repetitive finance tasks. Activitoes like processing invoices, matching purchase orders, preparing expense reports, updating financial records and generating monthly reports are much faster with automation. It also improves data accuracy and reduces manual errors which is very important in finance. It helps to collect information from different systems and make the process smoother,our team gets more time to focus on financial planning, cost analysis, budgeting and supporting business decisions. Overall it has improved our productivity and made our daily work more efficient.

What do you dislike about the product?

This tool is helpful but there are a few things that could be better, setting up some automations can be time consuming and when our finance process changes, the workflows also needs to be updated. Sometimes e have to handle exceptions manually. It also takes a little time for new users to learn the platform.

What problems is the product solving and how is that benefiting you?

Automation Anywhere Agentic Process Automation helping us in reducing the manual work and time spent on repetitive finance work, Tasks like invoice processing, data entry, report prepraration and matching records are completed faster and with fewer errors. This has improved accuracy and reduced the amount of manual work for our team,because routine tasks are automated, we have more time to focus on financial analysis, resolving exceptions and supporting business decisions.