Outstanding Experience with Exceptional Performance
What do you like best about the product?
The bot builder is approachable for beginners but still flexible enough for complex workflows—good for both citizen developers and pros.
It handles large bot fleets and high-volume processes well.
What do you dislike about the product?
Licensing can be confusing and expensive, especially for smaller teams or proof-of-concept automation projects.
The development interface (especially for older versions) can feel less smooth than some competitors — e.g., error handling and debugging can be clunky.
What problems is the product solving and how is that benefiting you?
Bots execute repetitive tasks reliably and consistently.
Meets SLAs more consistently
Cloud-Native Automation Made Easy and Powerful
What do you like best about the product?
What stands out most about Automation Anywhere is its cloud-native, user-friendly platform. Its drag-and-drop interface makes building bots accessible to everyone, while features like IQ Bot leverage AI to handle unstructured data with impressive speed and accuracy.
What do you dislike about the product?
Users often dislike its high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic, occasional stability bugs in development, and a dependency on strong internet for its cloud-based "Control Room."
What problems is the product solving and how is that benefiting you?
While users value its cloud-native design, they often dislike the high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic and occasional stability bugs during development.
Smart Automation That Frees Up Our Team For Higher-Value Work
What do you like best about the product?
Automation Anywhere has helped us automate repetitive, rule-based tasks that used to take hours every week. The bot builder interface is fairly intuitive, and once bots are configured they run reliably. I also appreciate the reporting and monitoring tools. They give visibility into what's running and where improvements are happening.
What do you dislike about the product?
There is a learning curve when getting started, especially for team members who haven't worked with automation tools before. Some of the advanced features requires time to understand fully, and setting up complex automations cab be slower at first.
What problems is the product solving and how is that benefiting you?
Automation anywhere has significantly reduce manual data entry and repetitive processing task in our workflows. This allows our team to shift focus towards task that require judgement and creativity rather than routine work. The result is fewer errors faster completion of processes and more time for strategic activities that add real value.
Effortless Bot Building with Intuitive Drag-and-Drop Interface
What do you like best about the product?
I like how easy it is to build bots with drag-and-drop and ready-made commands. The interface is user-friendly, and it helps automate tasks fast without heavy coding, saving time for more important work.
What do you dislike about the product?
Sometimes the UI feels complex for beginners, and debugging bots can be tricky. Also, updates may change features, which takes time to adapt, and licensing can be expensive for small teams.
What problems is the product solving and how is that benefiting you?
It automates repetitive manual tasks like data entry and report generation. This reduces errors, speeds up processes, and frees the team to focus on higher-value work, improving overall productivity.
Time-Saving Automation That Eliminates ErrorsAtomation Anywhere Review
What do you like best about the product?
What I like best about it is how I was able to save time by automating the many repetitive tasks my work required every single day with usually the same exact outcome. Even though those were repetitive tasks the load of work can make it easy to make mistakes, which it also solved.
What do you dislike about the product?
Even though its not as difficult for me, I have found that for people with less technical knowledge it is more difficult to navigate the initial set up and the subsequent learning curve is kinda pronounced. Also, even though this was covered by Jabil, the license costs are founf to be higher than other (less effective but do the job) apps.
What problems is the product solving and how is that benefiting you?
The allocation of my time to do more demanding, critical tasks such as those needed for specific projects.
Effortless Automation That Saves Time and Boosts Productivity
What do you like best about the product?
Automation Anywhere has multiple things to like and the one which I like most about it is that how easy it is to turn repetitive tasks into automated workflows without needing deep technical skills. Also the interface of it feels intuitive, and once you build a bot, it’s surprisingly reliable. I also liked that on a quick basis you can make small adjustments and redeploy. Automation Anywhere saves a ton of time on routine processes and lets teams focus on work that actually matters.
What do you dislike about the product?
Some features seem a bit slow, especially when working with large files.
What problems is the product solving and how is that benefiting you?
Automation Anywhere has significantly reduced the amount of manual and repetitive work that were consuming much of our day. Tasks such as data entry, extracting information from various systems, updating spreadsheets, and producing routine reports are now managed by bots rather than by people.
Automation has improved real-time error monitoring and streamlined repetitive reporting tasks
What is our primary use case?
I have been using Automation Anywhere for approximately one year, primarily as a robotic process automation tool, which helps me automate most of my repetitive tasks. It also helps me save time and improve my efficiency. Additionally, I can automatically generate reports from my IT end, manage, and distribute daily reports from different databases. It aids in software installation on other servers and user machines, and simultaneously helps me monitor any updates of the software I use. Furthermore, during file transfer and file movements between servers, it is important, secure to use, and very fast. I use it for many activities, such as event login monitoring. My major use cases include event login, log monitoring, and detecting any process errors to solve them in a timely manner.
What is most valuable?
All of this happens in real time, and I receive real-time updates for any errors in our processes, making it really important to me as it helps me save time and improve my efficiency. Additionally, it facilitates multitasking since automation allows me to handle different tasks simultaneously.
What needs improvement?
Automation Anywhere, like any other new software, comes with challenges when using it. For instance, if there is an update in their services, there is always a restart, along with challenges in setting up the software and implementing it to ensure others I work with can use it. It takes some time to learn how to use the software, but I am now somewhat comfortable with most of the features.
For business users who do not have any technical skills, learning how to use Automation Anywhere is a lengthy process since it requires making frequent calls to the support team for guidance. Initially, it was somewhat difficult, but as I continued using it, I improved. While it was challenging at the start, we are at least better now.
For how long have I used the solution?
I have been using Automation Anywhere for approximately one year.
What do I think about the stability of the solution?
In terms of stability, Automation Anywhere is stable with no lagging, crashing, or downtime.
What do I think about the scalability of the solution?
Regarding scalability, it is also performing well and is good.
How are customer service and support?
I have contacted technical support regarding Automation Anywhere frequently at the start when I was beginning to use it. We used to call them often for help, and they were responsive and provided good feedback. Currently, I rarely call, but during the times I did, I received the help I wanted.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have not tried using any alternatives to Automation Anywhere, as I just found this at my new organization and had not used anything similar previously.
How was the initial setup?
The initial setup of Automation Anywhere when I first started using it was somewhat difficult for me. It took me some time to set it up, almost one and a half to two months.
What about the implementation team?
The deployment was done with a small team, not a very large team.
What other advice do I have?
Automation Co-pilot, previously known as AARI, is effective and helpful as it simplifies my work by automating other tasks, which is really beneficial to me.
Regarding the pricing of Automation Anywhere, I do not pay it actively since I am part of an organization, but I believe it is fair. It is not cheap and not too expensive, so it is worth the cost even though it is not inexpensive.
Automation Anywhere does require some maintenance on my end, such as updates, but it is not something that occurs frequently.
I would give Automation Anywhere an overall rating of eight out of ten.
Powerful AI and User-Friendly Interface Make It a Standout Choice
What do you like best about the product?
Primarily its powerful AI capabilities, scalability, and web-based, user-friendly interface.
What do you dislike about the product?
Steep learning curve, high costs, software bugs, and limitations with complex processes or specific document types.
What problems is the product solving and how is that benefiting you?
Its solves our problems by automating repetitive, rule-based tasks (RPA) across industries, handling data entry, processing documents (invoices, contracts), managing workflows (onboarding, finance, HR), and integrating systems, reducing errors, saving time, and improving efficiency using bots and AI to mimic human actions on software.
Automation has increased productivity and manages complex workflows across multiple teams
What is our primary use case?
I use Automation Anywhere as a basic workflow manager. It is used to share and manage the project.
What is most valuable?
What I like the most about Automation Anywhere is the bot creation feature. We also appreciate its secure orchestration with the other products.
Since it is AI-powered, it automates our work. Initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.
What needs improvement?
We find the feature complex for new users. Once we started using it, the user interface is quite difficult because it has a lot of features. That's the reason at the early stage it is complex, and we find it quite difficult for new users to use.
First of all, Automation Anywhere has a complex workflow which requires more technical expertise. That's understandable because it has a lot of features, but we also need to spend more time getting our team accustomed to it. Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.
Regarding how easy or difficult it is to train new employees on how to use Automation Anywhere, it is quite complex for new users to get adopted to it because of the many features, and going through each of the features is quite difficult for new people. However, once you get them trained, then we are good.
For how long have I used the solution?
I have been using Automation Anywhere in my career for the last two and a half years.
What do I think about the stability of the solution?
Regarding stability, we have deployed it in cloud infrastructure. Sometimes we do face sluggishness, but it's acceptable. Not every time, but it's manageable. Until now, it has been stable.
What do I think about the scalability of the solution?
Regarding the scalability of Automation Anywhere, we have multiple LOBs currently working on it. It is scalable. We firstly deployed it on one of the LOBs and found it good, working as per our expectations, so we then moved it to the other LOBs as well. I can say it is scalable for large to small industries. There are many products that need infrastructure to support their product, but we didn't find any issues with implementing this product. We also have not made any changes in our environment to get it deployed. It was deployed as per our existing environment.
How are customer service and support?
Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything needed, we contact customer support. We have support from them as well. To be honest, until now, we have not faced any major issues, and for whatever issue we have faced, either the support team has helped us or the PS team has helped us.
Regarding the support of Automation Anywhere, their response time is quite low, but the people are technically proficient and efficient to help us in any situation.
Because of the response time, I will rate the support for Automation Anywhere a seven, as we need to follow up many times with them to get a response.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were first using WorkFusion.
We are preferring Automation Anywhere more.
How was the initial setup?
I can say the initial deployment of Automation Anywhere is between easy and complex because it takes time, but the vendor was helpful. We implemented it firstly through a partner, and then as time has gone on, we started deploying it on our own. The vendor team, the OEM team, and the Automation Anywhere team helped us whenever we found any issues. They are helpful.
What about the implementation team?
There was a partner team with two people for the deployment of Automation Anywhere. However, it can be deployed with one person as well.
We started deploying Automation Anywhere in a phase-wise manner. We have multiple LOBs, so we started with one of our LOBs. Once we got accustomed to that, we had our testing phase first, then we had our production phase. Approximately, I would say one to one and a half months, with one month being approximate. There was also a dependency from our side to get things ready for them. Since we are an IT service company, we had to comply with all the regulations.
What other advice do I have?
We are in the phase of testing Automation Co-Pilot, and it really helps us a lot.
Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion, which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that.
Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues.
I rate the solution overall for everything as eight.
Automation of finance and HR processes has reduced manual effort and saves significant time across internal teams
What is our primary use case?
We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.
What is most valuable?
I appreciate that
Automation Anywhere is so user-friendly, and currently, our team is learning
Power Automate and migrating some of the processes as we go. I find
Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to
Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started
RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.
What needs improvement?
One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.
For how long have I used the solution?
My current experience in this field is seven to seven and a half years.
What do I think about the stability of the solution?
The deployment of Automation Anywhere is quite simple for me.
What do I think about the scalability of the solution?
We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how
RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.
How are customer service and support?
There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.
How was the initial setup?
I do not remember approximately how much time the deployment for this product took.
What about the implementation team?
I could implement it all by myself without any consultancy or help from outside.
What was our ROI?
We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.
Which other solutions did I evaluate?
I am considering Power Automate because of the cost.
What other advice do I have?
In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.
