Automation has freed teams from repetitive finance and supply tasks and supports global operations
What is our primary use case?
A person who messaged me on LinkedIn informed me that this review concerns Automation Anywhere. In my own words, for the current client, they are in the manufacturing industry. We have various use cases including finance processes, supply chain, and vendor management. This particular client's operations are very large, spread across four continents with manufacturing plants in 12 countries and conducting business for somewhere between 400 to 600 million US dollars. We automate all these backend, mundane processes so that human resources can do something more useful.
In my previous two roles, I worked from 2019 to 2022. In that first year, I was working in Automation Anywhere version 11, which was a legacy version that existed before 2019. Initially, it was Automation Anywhere version 11, followed by 2019 and later they rebranded it as A360. I have worked in all three versions. Version 11 was in 2019-2020 for a Singapore-based energy client in the petroleum and energy sector. In 2020, I worked for a Saudi-based client in healthcare and food industries with many verticals. Currently, I am working with a huge manufacturing unit based in the United Arab Emirates.
What is most valuable?
I have been working with Automation Anywhere for two periods: one from September 2019 to March 2022 and again from November 2024 to present. The second phase from November 2024 to present is 1.3 years, and 2019 to 2021 was another two to two and a half years. In total, I have about 3.5 to four years of experience.
I just used Automation Anywhere at work today and am currently working on it. The drag and drop feature is very user-friendly in Automation Anywhere. Of course, the old version 11 was very difficult to work on, but the new A360, which has been in the market for the past two to three years, is very developer-friendly. It gives more control to the developer and is not too complicated. UiPath, the other RPA tool I worked on, is very complicated because at each step you have to put 500 inputs and 500 outputs. Nothing of that nature occurs here. It is very simple and straightforward. You have a dropdown on the left side and an actions panel where you have packages. Under each package, you have many actions. You can drag the action into the box and it works fine. The bottom line is that it is extremely simple and developer-friendly.
What needs improvement?
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools.
It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
What do I think about the stability of the solution?
I have not experienced significant stability issues. I have been working for this long, and I have faced only one issue in the last year, which involved the VM. Other than that, in these three to four years of using this tool, there has been no crashing, glitches, or anything of that nature due to technical issues from Automation Anywhere. I would say one experience in a period of four years.
What do I think about the scalability of the solution?
Automation Anywhere is very scalable. You have the concept of subtasks, which makes it very easy. You can highly modularize your code, and once you modularize your code, it becomes easy to scale up. This is not an issue. All the processes we are doing now, we approach from the perspective that they are scalable. We first make three business units live. The current client I am working for has 60 business units within their business. Initially, we implement the bot only for the first three business units, then we implement it for another three business units. Scalability is never an issue. If I were to provide a score, I would say 9 out of 10.
How are customer service and support?
You are talking about document understanding. I am using ARI, the Automation Anywhere Robotic Interface, right now as well. I know the Co-pilot feature and have seen videos in Automation Anywhere University, but I have not personally used it in my project.
For the product, I would say eight to 8.5. For support, I would give five to six. For the overall product, I would say 8 to 8.5.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I initially worked in Blue Prism and then transitioned to Automation Anywhere. I believe if you work in one RPA tool, transitioning to another is easy. For someone working on Automation Anywhere as their first RPA tool versus someone working on Automation Anywhere as their second RPA tool, the person working on Automation Anywhere as their second RPA tool will have an easier learning phase because they already understand RPA, business cases, and why RPA is being implemented. However, someone who is a fresher working in Automation Anywhere as their first tool will have a steeper learning curve. In my organization, in 2019, I transitioned from Blue Prism to Automation Anywhere. I was part of the first team that implemented the first automation project for my organization, so the learning curve was very large for me. However, the learning curve was really good.
How was the initial setup?
Initial deployment is somewhat difficult because we have to get the framework in place. It is always difficult. The first three to four processes are challenging. Once the first three to four processes go into production, you have a framework and something around which you can work. I think this is the same for all tools because the first time we put a process to production on the client side, we might encounter surprises. We have a dev environment from which we move to UAT or pre-production environment, and then to the final production environment. Whatever tool you are using, I believe that when it comes to RPA, you will find some surprises when you go to production, and it takes time. The first three to four processes are a stabilization phase. Once the first three to four processes go live, you know what to expect in the production environment when you deploy it, and it becomes easy.
What about the implementation team?
I do the deployment personally. There are three to four developers in the current project, and each one does their deployment individually. They complete the development and then get on a call with the business team to test the various business scenarios. Once we get approval, we individually move it towards production. There is no one else involved. I myself, in the last year, have done 10 to 12 processes for this manufacturing client and moved everything myself to production.
We have roughly 20 to 30 GB of data every two months. Every two months, we are manually going and cleaning that folder because otherwise our VM space runs out and the machine becomes slower as the VM space gets lower. This is one thing which Automation Anywhere can address: why 20 to 30 GB of data gets created as junk or global cache data every two months. We ended up with 80 GB of data across the four VMs.
What was our ROI?
The deployment time depends on the complexity of the client environment. At times, their security requirements are more stringent, and many variables are involved, but usually when we are moving from dev to production, it does not take much time. One concern I have is that from dev, we have to take the package and move it to production. Every time, even with a minor change, if I take code from dev, export it and import it into production and later face an issue, I have to make a small change and repeat this cycle again and again. I think there should be some sort of linkage between dev and production. Actually, they have an option called promote bot, but for some reason, this is not working fine on my current client side. Promote bot is where you directly transfer your file from one environment to another environment, but for some reason on this current client side, it is not working fine.
What other advice do I have?
We are their customer, and one thing we have faced multiple times in the last year in 2024 is that it is difficult to get hold of their customer support team. To clarify, it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere.
In the last year, we have raised at least 12 to 15 tickets for various technical issues. Some of them are answered via email, where they provide a solution when I tell them I am facing issues ABC. They will give the solution. However, at times, that is not enough. We need to get in touch with them to show them a demo of what we are facing.
Recently, they have also implemented something where when we send emails to them, they have a chatbot or an automated mailbox that sends back the solution. I would say this is very problematic because the solution coming from this automated mailbox is not the solution we are looking for. If I am facing issue A and B, it sends the solution for issue C and D, not for A and B. This automated system they have implemented in the backend to reply to customer emails could be improved.
For the product overall, I would rate this review an 8.
Cuts Repetitive Work and Makes Processes Smoother
What do you like best about the product?
The best thing is that we don’t have to do repetitive tasks or work anymore. It helps reduce manual work and effort, and makes the overall process smoother.
What do you dislike about the product?
It will slowly reduce the tasks that are necessary for society and, technically, for brushing up your skills. If we learn a task and then automate it, we may not have to touch it again, and that can cause us to forget the things we learned.
Additionally in automation we can't change the process at last minute but in manually we can make the changes and design as per the requirement.
What problems is the product solving and how is that benefiting you?
It basically reduces manual and repetitive work, saving time and effort on the same tasks. We don’t have to remember the schedule, because it will do the work on time. This also removes the chances of human error. Overall, it helps save time, money, and effort, and makes us more productive.
Outstanding Experience with Exceptional Performance
What do you like best about the product?
The bot builder is approachable for beginners but still flexible enough for complex workflows—good for both citizen developers and pros.
It handles large bot fleets and high-volume processes well.
What do you dislike about the product?
Licensing can be confusing and expensive, especially for smaller teams or proof-of-concept automation projects.
The development interface (especially for older versions) can feel less smooth than some competitors — e.g., error handling and debugging can be clunky.
What problems is the product solving and how is that benefiting you?
Bots execute repetitive tasks reliably and consistently.
Meets SLAs more consistently
Cloud-Native Automation Made Easy and Powerful
What do you like best about the product?
What stands out most about Automation Anywhere is its cloud-native, user-friendly platform. Its drag-and-drop interface makes building bots accessible to everyone, while features like IQ Bot leverage AI to handle unstructured data with impressive speed and accuracy.
What do you dislike about the product?
Users often dislike its high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic, occasional stability bugs in development, and a dependency on strong internet for its cloud-based "Control Room."
What problems is the product solving and how is that benefiting you?
While users value its cloud-native design, they often dislike the high licensing costs, which can be prohibitive for smaller firms. Other common complaints include a steep learning curve for complex logic and occasional stability bugs during development.
Effortless Bot Building with Intuitive Drag-and-Drop Interface
What do you like best about the product?
I like how easy it is to build bots with drag-and-drop and ready-made commands. The interface is user-friendly, and it helps automate tasks fast without heavy coding, saving time for more important work.
What do you dislike about the product?
Sometimes the UI feels complex for beginners, and debugging bots can be tricky. Also, updates may change features, which takes time to adapt, and licensing can be expensive for small teams.
What problems is the product solving and how is that benefiting you?
It automates repetitive manual tasks like data entry and report generation. This reduces errors, speeds up processes, and frees the team to focus on higher-value work, improving overall productivity.
Time-Saving Automation That Eliminates ErrorsAtomation Anywhere Review
What do you like best about the product?
What I like best about it is how I was able to save time by automating the many repetitive tasks my work required every single day with usually the same exact outcome. Even though those were repetitive tasks the load of work can make it easy to make mistakes, which it also solved.
What do you dislike about the product?
Even though its not as difficult for me, I have found that for people with less technical knowledge it is more difficult to navigate the initial set up and the subsequent learning curve is kinda pronounced. Also, even though this was covered by Jabil, the license costs are founf to be higher than other (less effective but do the job) apps.
What problems is the product solving and how is that benefiting you?
The allocation of my time to do more demanding, critical tasks such as those needed for specific projects.
Effortless Automation That Saves Time and Boosts Productivity
What do you like best about the product?
Automation Anywhere has multiple things to like and the one which I like most about it is that how easy it is to turn repetitive tasks into automated workflows without needing deep technical skills. Also the interface of it feels intuitive, and once you build a bot, it’s surprisingly reliable. I also liked that on a quick basis you can make small adjustments and redeploy. Automation Anywhere saves a ton of time on routine processes and lets teams focus on work that actually matters.
What do you dislike about the product?
Some features seem a bit slow, especially when working with large files.
What problems is the product solving and how is that benefiting you?
Automation Anywhere has significantly reduced the amount of manual and repetitive work that were consuming much of our day. Tasks such as data entry, extracting information from various systems, updating spreadsheets, and producing routine reports are now managed by bots rather than by people.
Powerful AI and User-Friendly Interface Make It a Standout Choice
What do you like best about the product?
Primarily its powerful AI capabilities, scalability, and web-based, user-friendly interface.
What do you dislike about the product?
Steep learning curve, high costs, software bugs, and limitations with complex processes or specific document types.
What problems is the product solving and how is that benefiting you?
Its solves our problems by automating repetitive, rule-based tasks (RPA) across industries, handling data entry, processing documents (invoices, contracts), managing workflows (onboarding, finance, HR), and integrating systems, reducing errors, saving time, and improving efficiency using bots and AI to mimic human actions on software.
Automation has increased productivity and manages complex workflows across multiple teams
What is our primary use case?
I use Automation Anywhere as a basic workflow manager. It is used to share and manage the project.
What is most valuable?
What I like the most about Automation Anywhere is the bot creation feature. We also appreciate its secure orchestration with the other products.
Since it is AI-powered, it automates our work. Initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.
What needs improvement?
We find the feature complex for new users. Once we started using it, the user interface is quite difficult because it has a lot of features. That's the reason at the early stage it is complex, and we find it quite difficult for new users to use.
First of all, Automation Anywhere has a complex workflow which requires more technical expertise. That's understandable because it has a lot of features, but we also need to spend more time getting our team accustomed to it. Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.
Regarding how easy or difficult it is to train new employees on how to use Automation Anywhere, it is quite complex for new users to get adopted to it because of the many features, and going through each of the features is quite difficult for new people. However, once you get them trained, then we are good.
For how long have I used the solution?
I have been using Automation Anywhere in my career for the last two and a half years.
What do I think about the stability of the solution?
Regarding stability, we have deployed it in cloud infrastructure. Sometimes we do face sluggishness, but it's acceptable. Not every time, but it's manageable. Until now, it has been stable.
What do I think about the scalability of the solution?
Regarding the scalability of Automation Anywhere, we have multiple LOBs currently working on it. It is scalable. We firstly deployed it on one of the LOBs and found it good, working as per our expectations, so we then moved it to the other LOBs as well. I can say it is scalable for large to small industries. There are many products that need infrastructure to support their product, but we didn't find any issues with implementing this product. We also have not made any changes in our environment to get it deployed. It was deployed as per our existing environment.
How are customer service and support?
Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything needed, we contact customer support. We have support from them as well. To be honest, until now, we have not faced any major issues, and for whatever issue we have faced, either the support team has helped us or the PS team has helped us.
Regarding the support of Automation Anywhere, their response time is quite low, but the people are technically proficient and efficient to help us in any situation.
Because of the response time, I will rate the support for Automation Anywhere a seven, as we need to follow up many times with them to get a response.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were first using WorkFusion.
We are preferring Automation Anywhere more.
How was the initial setup?
I can say the initial deployment of Automation Anywhere is between easy and complex because it takes time, but the vendor was helpful. We implemented it firstly through a partner, and then as time has gone on, we started deploying it on our own. The vendor team, the OEM team, and the Automation Anywhere team helped us whenever we found any issues. They are helpful.
What about the implementation team?
There was a partner team with two people for the deployment of Automation Anywhere. However, it can be deployed with one person as well.
We started deploying Automation Anywhere in a phase-wise manner. We have multiple LOBs, so we started with one of our LOBs. Once we got accustomed to that, we had our testing phase first, then we had our production phase. Approximately, I would say one to one and a half months, with one month being approximate. There was also a dependency from our side to get things ready for them. Since we are an IT service company, we had to comply with all the regulations.
What other advice do I have?
We are in the phase of testing Automation Co-Pilot, and it really helps us a lot.
Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion, which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that.
Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues.
I rate the solution overall for everything as eight.
Automation of finance and HR processes has reduced manual effort and saves significant time across internal teams
What is our primary use case?
We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.
What is most valuable?
I appreciate that
Automation Anywhere is so user-friendly, and currently, our team is learning
Power Automate and migrating some of the processes as we go. I find
Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to
Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started
RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.
What needs improvement?
One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.
For how long have I used the solution?
My current experience in this field is seven to seven and a half years.
What do I think about the stability of the solution?
The deployment of Automation Anywhere is quite simple for me.
What do I think about the scalability of the solution?
We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how
RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.
How are customer service and support?
There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.
How was the initial setup?
I do not remember approximately how much time the deployment for this product took.
What about the implementation team?
I could implement it all by myself without any consultancy or help from outside.
What was our ROI?
We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.
Which other solutions did I evaluate?
I am considering Power Automate because of the cost.
What other advice do I have?
In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.
