Agentic Process Automation System (Now Certified for WorkSpaces) logo

    Agentic Process Automation System (Now Certified for WorkSpaces)

    Automation Anywhere transacts solely through Private Offer, so please contact us at aws.aaimarketplace@automationanywhere.com The pricing below is a sample solution only. Automation Anywhere is a leader in Agentic AI-powered process automation that puts AI to work across organizations. The company's platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. Deployment Options: 1) Software as a service (SaaS) automation application that is centrally hosted and uniformly managed by AAI 2) Self Managed 3) Now certified for AWS WorkSpaces (recommended by vendor) Automation Anywhere supports qualified nonprofits through a special nonprofit discounted package via Private Offer.

    Ratings and reviews

    4.5
    5770 ratings
    40 AWS reviews
    |
    5730 external reviews
    External reviews are from G2  and PeerSpot .

    Filters

    Review type

    AWS Marketplace reviews
    External reviews
    Reviews (5770)
    Amarjeet Kamble

    Automation has transformed sap monitoring and now streamlines recurring business activities

    Reviewed on Jun 03, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My use case for Automation Anywhere is primarily focused on SAP monitoring and making some business activity changes within SAP business activities.

    If I compare Automation Anywhere and SAP ERP, my opinion based on my experience is that it is very specific to use cases. My use cases are very specific to SAP because I work in an SAP environment. SAP ERP is a better solution for me considering my use cases are more aligned with SAP. However, if you consider the broader market, there are multiple aspects where Automation Anywhere can be better than SAP ERP, considering its use cases for non-SAP systems.

    What is most valuable?

    Specifically, the development studio is very useful for me in Automation Anywhere. The second thing is the deployment, which makes it easy for deploying and using the automation with the availability of the platform.

    The main benefits Automation Anywhere provides for me divide into multiple aspects. If we are talking about taking the requirement and all, there are some pre-built solutions available from the marketplace which you can use. The understanding of the tool and utilizing it for the purpose allows you to use the template directly and build your own solution. The execution or the orchestration part of it is very good. All these aspects come together when considering the benefits of the tools.

    What needs improvement?

    For the challenges with Automation Anywhere, I will give some examples. SAP IRPA directly has connectivity, but if I need to build the same board from Automation Anywhere, the connectivity will come as an extra additional task to be done with drivers and connections. Although Automation Anywhere has the capability to automate those things, you need to go that extra mile to cope with that for developing that automation and connecting those systems. Since it is not an in-house solution for ERP systems or CRM systems, automating those things requires additional effort. The automation can be done, but it is not directly connected. You have to build an extra connection for that. Considering those aspects, those are the difficulties I could identify, but it is not a showstopper.

    Direct plugins to connect to multiple systems, if those can be added into it, would be an improvement. There are multiple ready-built plugins available, but there are still some loose points where I need to bring certain things. I do not know whether it has been added in the last seven months, but till the time I was using it, it was not there. If AI solutions such as Copilot or OpenAI solutions can be readily plugged into Automation Anywhere to build a code around it, then it will help. Those improvements can be added to the tool.

    For how long have I used the solution?

    I have been working with Automation Anywhere for six years.

    What do I think about the stability of the solution?

    For stability, I could give it a nine out of ten. The plugins require that extra mile, and sometimes they might get broken considering that the solution might get broken in between.

    What do I think about the scalability of the solution?

    I would give Automation Anywhere a ten out of ten for scalability and the ability to expand.

    How are customer service and support?

    Regarding technical support for Automation Anywhere, I could give it a ten out of ten. I have not reached out to the support group at all. The tool itself is self-sufficient to fix all the things.

    Which solution did I use previously and why did I switch?

    I was using GitHub Copilot for that, so I did not use or our organization itself was not using Automation Anywhere Copilot. The integration is with GitHub, which is why we are using a different tool.

    How was the initial setup?

    The initial setup process for Automation Anywhere is very simple.

    What about the implementation team?

    We do have a separate team for maintenance for Automation Anywhere. I am the only developer. There are altogether different teams who do the maintenance, the orchestration, and monitoring of the solution execution.

    What was our ROI?

    The answer to ROI comes with certain bracket values, meaning it is totally dependent on the use cases you use in Automation Anywhere. You need to understand the ROI of that particular automation solution when developing it. If it really values the development and the use cases, I will give an example. If it is monitoring stuff and there are five people onboarded for monitoring your systems, it is worth developing an automation on Automation Anywhere and making it automated for completing that monitoring report and sending it over email. You can remove those five resources, which counts as ROI for that. The ROI will be very high, considering ninety percent. However, when you go with any business case for which one person is deploying and that use case has been executed only once a year, there is no point. Even though you can automate, it does not consider value-for-money automation if it is executing only once a year. It totally depends on the use case. In a nutshell, if I am talking about this rate, it will be value for money considering the larger aspect and the solution available on the marketplace.

    What's my experience with pricing, setup cost, and licensing?

    I did not purchase the license directly from Automation Anywhere. My organization handles this and took a call to obtain it for me. I am the user. I do not know whether it is through a third party or direct from Automation Anywhere, but I believe it is direct.

    Which other solutions did I evaluate?

    The main competitors in the market are two. One is UiPath. Another is SAP IRPA.

    What other advice do I have?

    Working with Automation Anywhere is quite technical. When you have a business person who holds technical knowledge, they will find it easy. However, if there is a non-technical person who does not know anything about the technology and they are only business drivers, they will find it very difficult due to technical terms that need to be understood to operate it. I will not count this only on Automation Anywhere; I count it on any RPA tool in the market.

    Automation Anywhere has its own tutorials, which you can do to help. However, when we talk about business persons, if any solution which is built on Automation Anywhere is very easy to use. However, if you are talking about using Automation Anywhere itself for business persons, it is very difficult for them considering they need to understand the technical terms. Regarding the training, it has its own tutorials and training programs in which they can participate and learn. There are multiple platforms also available. For example, on Udemy, they can get their hands dirty with some training and training systems, and they can use it.

    The main benefits Automation Anywhere provides for me divide into multiple aspects. If we are talking about taking the requirement and all, there are some pre-built solutions available from the marketplace which you can use. The understanding of the tool and utilizing it for the purpose allows you to use the template directly and build your own solution. The execution or the orchestration part of it is very good. All these aspects come together when considering the benefits of the tools.

    All RPA tools used in the market have similar features and aspects that can be developed. However, specifically for Automation Anywhere, the ready-to-use templates which can be used as plug and play are a great feature. You just need to build a solution around it. This is a very good feature that saves time to build a bot or build any automation to get it business-ready or go live easily considering the other automation tools. That is the major aspect I can find in Automation Anywhere. I would rate this review a nine out of ten overall.

    NOre L.

    Intelligent Automation with Room for Improvement

    Reviewed on Jun 01, 2026
    Review provided by G2
    What do you like best about the product?
    I really like Automation Anywhere Agentic Process Automation for several reasons. The intuitive low-code development environment with its drag-and-drop interface and pre-built action modules is fantastic, especially for training citizen developers without a coding background. The built-in AI and intelligent document processing functions are incredibly impressive, accurately extracting information from various document types, which is crucial for our clients' real-world scenarios. Its seamless cross-system integration ability is a major highlight, as it works with nearly all common enterprise software, saving us project time and ensuring smooth workflows. Also, the agentic AI-driven autonomy stands out, allowing bots to adapt to changing scenarios and reducing the need for troubleshooting. Its scalable citizen developer ecosystem with robust governance is essential, promoting safe and controlled automation development. The end-to-end lifecycle management toolkit, with features like process mining and an analytics dashboard, is very efficient for consulting projects. Additionally, its compatibility with German enterprise software and compliance standards is a huge advantage, and I appreciate its strong technical support and regular feature updates, which help keep our solutions stable and future-proof.
    What do you dislike about the product?
    One noticeable drawback we encounter is performance degradation when a large number of bots run concurrently. For our enterprise clients that operate dozens of automated workflows 24/7 across different business departments, we regularly observe task delays and system lag within the platform’s monitoring dashboard during peak hours. This issue becomes far more prominent when APA is integrated with resource-intensive ERP systems and professional accounting software. Additionally, advanced agentic AI features remain difficult for citizen developers to master. Business users struggle with complex document classification and multi-condition rules, demanding extra training support. Its built-in reporting tools also lack flexibility. Users cannot create fully customized reports or set up automatic scheduled distribution, so teams have to export and rework raw data manually.
    What problems is the product solving and how is that benefiting you?
    I use Automation Anywhere Agentic Process Automation to cut down on repetitive manual work, connect fragmented systems, enhance compliance, and empower non-tech users to build automation solutions. It increases productivity, reduces errors, and supports seamless process standardization for us and our clients.
    Prasanth Selvaraj

    Automation has enabled business teams to build and maintain complex integrations efficiently

    Reviewed on May 29, 2026
    Review provided by PeerSpot

    What is our primary use case?

    I manage the product for our organization, and there are multiple use cases being deployed in Automation Anywhere. Regarding Copilot in terms of increased productivity, we are not currently using Copilot.

    Automation Anywhere does require maintenance. Any product needs maintenance, so we take care of maintenance with respect to version upgrades, operating system upgrades, and server infrastructure. We are properly planning and running this show. We only experience planned downtimes and maintenance, so nothing comes up where the product goes down immediately because of some issue.

    Less than one full capacity is involved in the maintenance processes generally. Maintenance time in our organization will be less than the maximum. If it is a version upgrade, it will take more time. Standard maintenance will be completed within a set number of hours. Version upgrades take a minimum of four hours.

    What is most valuable?

    Automation Anywhere is easy to use for business users who do not have technical skills because with hands-on training, they are able to pick it up. We have many business users in our organization who go through two or three days of classroom training on the product and have started developing their own use cases by themselves.

    I am satisfied with the learning curve for Automation Anywhere. Automation Anywhere is providing really good support and hands-on support trainings, which is really helpful for the product to catch up on updates.

    The most useful features in Automation Anywhere are all the action packages, which are mainly connected with integrating with multiple applications. These features are easily accessible and configurable, and we have many use cases that depend on those features. All the integration features provided by Automation Anywhere are really helpful for building strong use cases.

    What needs improvement?

    Automation Anywhere can improve the product in potential areas of improvement with respect to automation and AI. From the automation workspace point of view, they are doing well. From the AI point of view, adapting is still in a very early stage, and there are certain things that are difficult for users to adapt on the AI side. Since I am an on-premises user and there are cloud users also, certain AI components that they release are not that effective. They are in a trial and error method for releasing products and trying them out. At the end of the day, certain components are not useful at all. They need to think, revalidate, and release the product according to business need.

    Regarding functionality for Automation Anywhere, I am totally satisfied with the automation workspace, but I feel some lack of functions in automation with AI. Automation with AI is not completely satisfied.

    For how long have I used the solution?

    I have been working with Automation Anywhere for six years.

    What do I think about the stability of the solution?

    I rate the stability of the product as nine.

    What do I think about the scalability of the solution?

    I rate the ability to scale as eight.

    Regarding the ability for automation and scalability for processes, there are two aspects: the product and the use case. At the use case level, we have respective features like WLM (workload management) or device management with which we are able to scale and run huge use cases based on demand. This feature is really helpful. On the other hand, regarding Automation Anywhere itself from a scalability point of view, we are currently running with a big user base, and we are in the maximum scalable configuration. We cannot go more than that, but that is where we are now. It is a one-time activity to set everything up where we need to spend effort. After maintaining it, everything has been fine.

    How are customer service and support?

    I rate the technical support for Automation Anywhere as nine. I am totally satisfied with the response time and quality.

    Which solution did I use previously and why did I switch?

    I am working with Microsoft Power Automate also. There are certain things in Power Automate where, from scalability and sustainability point of view, Automation Anywhere is more dependable than Power Automate. For more critical related use cases, we cannot go with Power Automate. We find that Power Automate is not that dependable for critical use cases where Automation Anywhere is highly dependable.

    How was the initial setup?

    I find the initial setup for Automation Anywhere simple. I would rate the initial setup as nine.

    What about the implementation team?

    I purchased Automation Anywhere directly from the vendor, not through partners or marketplaces. We have an enterprise license contract with Automation Anywhere.

    What was our ROI?

    The main benefits Automation Anywhere provides are the cost benefit that the product is providing. Comparing to other products in the market, we are getting all the features in hundred percent quality with what the objective needs to be met by other products, and that is also delivered in Automation Anywhere. From the business point of view, the cost benefit factor is the first point. Second is the ease of deployment that we are getting on Automation Anywhere. This is more convenient from the users' point of view. Development and deployment are not cumbersome for them when they get into Automation Anywhere. Comparing to Microsoft Automate or others, we need to set up the environment with a lot of dependencies. Comparing to that, Automation Anywhere deployment is better.

    What's my experience with pricing, setup cost, and licensing?

    When I think about the upgrade processes in general, I find them very easy. I do not see any concerns. We have been doing this activity for the past six years with Automation Anywhere, so I do not see any concerns. The only concern we faced was when we migrated from the client-based deployment, version eleven, to version 360. That was a big hurdle. Other than this, the upgrades and deployments in version 360 are very small.

    Which other solutions did I evaluate?

    The challenges we are trying to solve by implementing Automation Anywhere stem from the fact that we are a big enterprise organization. Handling certain enterprise core applications and connecting with them presents challenges because certain applications depend on cloud-based setup, which is not possible with other solutions. With Automation Anywhere, we are able to achieve easy deployment with easy integration of all our enterprise core applications. This made it easier for the user. Any automation product has the challenge of always connecting with core enterprise applications. That is the core challenge. Once we are able to connect to the applications, then we can do all the automations on top of it. That becomes much easier.

    What other advice do I have?

    I am currently working with RPA and still using Automation Anywhere. Automation Copilot is another product that I am aware of, but we are not using it completely. I would recommend Automation Anywhere to other users. My overall review rating for Automation Anywhere is nine.

    Bhargav-Jotva

    Automation in banking operations has reduced manual email workflows and improves staff efficiency

    Reviewed on May 28, 2026
    Review from a verified AWS customer

    What is our primary use case?

    I was working in IDFC First Bank, where we have internal users. We are developing automation processes for our bank users. We use Automation Anywhere tool in our bank to automate our banking operations. We have integrated many tools with Automation Anywhere, including our intranet wall tools and various banking system tools.

    What is most valuable?

    Automation Anywhere has a great learning curve. We have automated processes through bots that ease our work by handling repetitive tasks and minimizing effort and work inefficiencies. I have completed many projects using Automation Anywhere tools. One significant project involved email triggering for our bank. We process thousands of mail requests to customers. When a bank account customer comes to open an account, we receive the request and forward it to the regional manager. We automated this system to directly send the mail to the regional manager automatically. We have completed many projects through this implementation.

    What needs improvement?

    Automation Anywhere has some limitations. One weakness is that users cannot build software from scratch. If a user wants to build software from scratch, they can only modify something according to their needs. We cannot build it from scratch because we have to follow the specific path and role that the tool provides.

    Additionally, some banking applications cannot be integrated directly with Automation Anywhere. However, these limitations are due to RBI regulations, so we cannot blame Automation Anywhere for this. Automation Anywhere cannot do anything about that particular limitation.

    For how long have I used the solution?

    I have two years of experience with Automation Anywhere.

    What do I think about the stability of the solution?

    Throughout my two years of work, I have faced many problems. I receive full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I can rate the support nine out of ten because we have received a good response from Automation Anywhere team.

    What do I think about the scalability of the solution?

    Automation Anywhere is scaling well.

    How are customer service and support?

    Throughout my two years of work, I have faced many problems and received full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I rate the customer service nine out of ten because we have received a good response from Automation Anywhere team.

    How was the initial setup?

    I was part of the initial setup of Automation Anywhere. When Automation Anywhere was introduced in our bank, I was part of the team. Initially, we hired a third-party vendor rather than directly contacting Automation Anywhere. We coordinated with this vendor who used Automation Anywhere tools to perform automation. After six months, we directly purchased the license from Automation Anywhere. I was part of that team, and my team leader was also part of the setup. We coordinated with Automation Anywhere project leaders and project managers to set up many projects and automate the processes.

    What's my experience with pricing, setup cost, and licensing?

    I think that for the quality Automation Anywhere provides, they charge a premium price. They are charging a premium price to their customers because they are providing premium service with quality.

    Which other solutions did I evaluate?

    If a company has a good budget and wants a good amount of quality work, Automation Anywhere is a good option in the market. I can recommend Automation Anywhere for smaller companies as well. If a company has a good budget and good amount of resources, I can surely recommend Automation Anywhere.

    What other advice do I have?

    Initially, we did not use Automation Anywhere Co-pilot. After approximately one to one and a half years, we started using Automation Anywhere Co-pilot. When I left the bank, it had started using Automation Anywhere Co-pilot two to three months prior.

    I searched for Automation Anywhere tool resources on YouTube and learned by working day by day with the developer team, evolving my skills over time.

    Patching activities for Automation Anywhere are done on a monthly basis. The patching process goes smoothly, and I have never experienced any issues with patching activities.

    I would rate this review nine out of ten overall.

    reviewer2846715

    Automation has streamlined daily ticket handling and now empowers non-technical teams to build workflows

    Reviewed on May 27, 2026
    Review provided by PeerSpot

    What is our primary use case?

    With my experience on RPA solutions specifically, I have completed projects on Automation Anywhere, and my enterprise company has now moved to Blue Prism; so we are currently using Blue Prism for RPA. I can provide a brief of what we accomplished with Automation Anywhere.

    Our use of Automation Anywhere was to handle a test case where a ticket came in each day, possibly overnight. There was a job that we ran specifically on our Linux machines to upload the assumption files, which was a repetitive task. Although we had a script on the Linux box, someone had to come in and process the Jira workflow manually by approving the ticket. The ticket came in from the outsource party with a data set and a zip file. We created a workflow in Automation Anywhere where it would open the web page, access the vault, get access to Jira, and input the Jira credentials. If the ticket was in an approved state, it would start pulling the zip file and download it on the Windows machine. The bot would perform validation checks on the zip file and then open PuTTY on the same Windows machine to obtain the credentials, log into the system, and run the shell script for assumption load, passing the data set coming in from the Jira API. The data set was downloaded to the Linux box. After we obtained the data set, we ran the script execution on Automation Anywhere, which loaded the file on the system. If the validation was approved, it would open the browser again, use the Jira ticket, close it with specific comments that the task was complete, and send a notification to the end user. This was one test case; we had modules for Jira and Linux that consumed most tasks. Different scenarios required changing the scripts for different purposes such as loading assumptions or restarting applications. We scheduled tasks on Automation Anywhere to run daily and check the Jira API, running only if the workflow was open.

    What is most valuable?

    The initial deployment of Automation Anywhere is user-friendly. If you have self-learning capability, the wizards are self-explanatory, making it not very difficult to navigate. It is a very low-code environment, allowing flexibility to explore based on the project's complexity. Overall, I believe Automation Anywhere is a very user-friendly tool.

    In terms of user-friendliness for non-technical users, the wizard is self-explanatory. Non-technical users, such as those involved in Excel automations or HR roles, can handle their tasks easily. Some tutorials available through YouTube can help guide them, and I find that the terminologies used in Automation Anywhere, such as Control Room, are also self-explanatory. Users can simply take an Excel file and run the rules without much difficulty.

    What needs improvement?

    One thing I dislike about Automation Anywhere is that our process is time-consuming. Since the bot is utilized by that machine and if a long-running task is happening, then another bot may not run and the machine is locked. We had to provision multiple machines to avoid deadlocks. This might be an issue with all RPA solutions, but it could have better handling if an existing lock allowed a second bot to provision and take requests. Because our infrastructure is idle in that case, we must bring up more infrastructure, and if there's a bottleneck, the bot is idle, waiting for the Linux process to complete. This is a challenge we faced, particularly during peak load.

    Cost is another concern since we moved to Blue Prism, which is more expensive due to needing more VMs, bots, and capacity, which led us to procure more licensing. While Automation Anywhere was used efficiently and was cloud-based, software installation on Windows VMs was an overhead. Moving to the cloud for a web-based solution would allow for no software requirement on the system, which is a more modern approach compared to installing software on machines that require maintenance and consistent configuration.

    One area for improvement would be the licensing, making it more cost-effective. The other issue involves security, particularly with password flags. I faced challenges in troubleshooting when providing passwords through the vault, as I could not secure a valid log to see whether the password was correct or incorrect. Log management could be enhanced, and regarding troubleshooting, since I utilized API calls with Jira and a PuTTY session, tracking failures in one of the processes was difficult. The log management needs to improve to identify the root cause of failures.

    Regarding the duration it takes to train non-technical employees on using Automation Anywhere, we provided documentation and instructions. Employees reviewed them along with YouTube or external links to start automation, beginning without needing technical support from our team. There were sessions around it, but I do not believe they required much assistance apart from the provided instructions and tutorial guides.

    For how long have I used the solution?

    I have used Automation Anywhere on projects throughout my experience with RPA solutions.

    What do I think about the stability of the solution?

    Concerning stability, while I have not seen substantial lagging, crashing, or downtime, performance could be an issue, especially since our jobs take longer. It might be a performance issue on our system or possibly Automation Anywhere not being lightweight. I do not believe the tool itself is heavy; it primarily acts as an orchestrator while the actual jobs run on the machines. However, the tool does block the VM, hindering the utilization of CPU and memory when the bot runs a job. If another job tries to come in at the same time, it complicates the situation.

    What do I think about the scalability of the solution?

    Automation Anywhere should be resilient enough to provide automation at scale. I know there is an AI bot that we have not leveraged yet, but it should be efficient for capacity jobs. For example, if I receive multiple tickets for loading assumptions simultaneously, I would not want a single bot to complete the task in six hours. The AI bot could recognize multiple pending jobs and scale up the bots to execute them efficiently in parallel.

    One thing I dislike about Automation Anywhere is that our process is time-consuming. Since the bot is utilized by that machine and if a long-running task is happening, then another bot may not run and the machine is locked. We had to provision multiple machines to avoid deadlocks. This might be an issue with all RPA solutions, but it could have better handling if an existing lock allowed a second bot to provision and take requests. Because our infrastructure is idle in that case, we must bring up more infrastructure, and if there is a bottleneck, the bot is idle, waiting for the Linux process to complete. This is a challenge we faced, particularly during peak load.

    How are customer service and support?

    I have not had to contact technical support personally, as we managed to handle most things independently. Although we experienced Jira API issues, it was not related to the tool itself; we utilized a different token authentication and did not face significant issues.

    Which solution did I use previously and why did I switch?

    I have used Blue Prism as one of the major RPA giants and an alternative to Automation Anywhere.

    When comparing them, I find that Blue Prism has more complexities. It depends on the use case; for a very complex architecture or hardcore coding, Blue Prism is preferable. Otherwise, in a low-coding environment where a developer is not needed, I prefer Automation Anywhere because it enables non-IT users to leverage it effectively.

    How was the initial setup?

    The initial deployment of Automation Anywhere is user-friendly. If you have self-learning capability, the wizards are self-explanatory, making it not very difficult to navigate. It is a very low-code environment, allowing flexibility to explore based on the project's complexity. Overall, I believe Automation Anywhere is a very user-friendly tool.

    What's my experience with pricing, setup cost, and licensing?

    Cost is a concern since we moved to Blue Prism, which is more expensive due to needing more VMs, bots, and capacity, which led us to procure more licensing.

    Which other solutions did I evaluate?

    I have used Blue Prism as one of the major RPA giants and an alternative to Automation Anywhere.

    When comparing them, I find that Blue Prism has more complexities. It depends on the use case; for a very complex architecture or hardcore coding, Blue Prism is preferable. Otherwise, in a low-coding environment where a developer is not needed, I prefer Automation Anywhere because it enables non-IT users to leverage it effectively.

    What other advice do I have?

    As for the overall learning curve for Automation Anywhere, I think it is not difficult. However, when adding more complexity, there is a limitation. In a low-code environment, if you need to incorporate more complex logic, you require a coding environment to run some code against it.

    I have not used what is called Automation Co-Pilot, previously known as ARI. However, I have utilized GitHub Co-Pilot and I assume that the Co-Pilot would be a self-learning AI bot. It would learn from inputs and make better decisions with each learning curve, similar to how we use GitHub Co-Pilot, which prompts based on our codebase.

    Overall, I would give Automation Anywhere a score of eight. I find that an eight is a fair representation of the experience.

    Sai Vamsi Dudigam

    Automation has transformed large-scale data pipelines and now protects sensitive information

    Reviewed on May 25, 2026
    Review from a verified AWS customer

    What is our primary use case?

    I work in the cloud infrastructure department where I automate Python codes and decode ETL pipelines. My usual use cases of Automation Anywhere involve handling large volumes of data that come into the data warehouses, so I manage the data around the ETL pipelines. I ensure with the codes, Kubernetes, and Terraform that everything runs smoothly without any interruptions to the stakeholders. This is my daily work.

    What is most valuable?

    The features of Automation Anywhere that I appreciate the most involve moving data exactly as needed. For example, I was working in the payment department where we have sensitive data, and when collaborating with colleagues from different departments, I had to ensure what data should be visible to them and what data should not. In that process, we use some tools to define that process and make available only sensitive data.

    Other than moving data with Automation Anywhere, I have also appreciated the dashboards and infrastructures. I appreciate the dashboards because my main work focuses on this. I was working in multiple departments, and when I moved to this project, we were in the migration from AWS to GCP. There is a good understanding of those things. We have different engineering departments, and I was working half with security and half with the cloud.

    In assessing the flexibility of Automation Anywhere's truly universal orchestration for integrating with different systems and models, I see that it's a kind of e-commerce company right now.

    In evaluating the capability of Automation Anywhere's Automation Process Architecture, or APA, for improving orchestration in AI projects particularly, I mention that there are millions of records in the data when we are processing it to the data warehouse. For that, we need Automation Anywhere to replace a few people, making it easy to process the data. For example, if we have to sit and automate each dataset separately by hand, it will take a lot of time to handle the millions of records. With Automation Anywhere, it will automate everything. It's smooth, effective, and very quick. It will make it easy to maintain websites and everything in the backend team, and filter out the errors and everything will be automated.

    The introduction of APA has helped my organization in closing the AI ROI gap, as we have certain AI models coming to market, and every company needs to be adaptable to that. Even small companies are including AI because it is making the process smoother, easier, and more efficient. That's the main reason for the importance of this development. Last week I spoke with one of the vendors, and they also echoed this. They demonstrated the sensitive data of the customers and how they are handling it with the help of AI and the dashboard and department infrastructure, which is why it is very important right now.

    What needs improvement?

    In terms of areas of Automation Anywhere that could be improved or enhanced, as I previously mentioned, it's mostly when processing the data pipelines. There is a main role where we are processing the data, and that is where it plays a key role.

    For how long have I used the solution?

    Before using Automation Anywhere, I did not use a different technology for the same use cases.

    What do I think about the stability of the solution?

    In assessing the reliability and stability of Automation Anywhere, I find it was nice. Currently, I am working where, for example, a customer has a ticket. I have to go through that and fix it while checking if there is anything on the related dashboard and infrastructure. If there isn't, I need to hand it to the firewall department, as they have to take care of it from there. In the process of taking care, there is a wall between them and me; they cannot fix the problem that I can, and I cannot fix the problem that they can, because there are different departments, different laptop servers, and everything. To build and maintain that, we need a developer.

    Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues. Crashes happened before when I was working, and I have seen many downtimes. We worried a lot, and cost optimization is very important in the projects. We have to contact the supervisor or leads available on shift, take care of it from there, discuss it in team meetings, and proceed. I have to reach out to my lead first, then they will handle everything.

    What do I think about the scalability of the solution?

    In terms of how well Automation Anywhere scales with the growing needs of my organization, I can confirm it scales well, particularly to process millions of records.

    Since starting with Automation Anywhere, we have expanded the usage, and the process was smooth. Through AWS Glue and Redshift, if we have, for example, a million records, doing it manually would take about a year. With automation, we can complete the process in one or two days or three days, but we need to define the categories of which department should go where. There are different factors we need to build in before processing the data. Then it will go smoothly, taking around fifteen to twenty days.

    How are customer service and support?

    I often communicate with the technical support and customer service of Automation Anywhere, and it was nice. Whenever I call them, they pick up. There's a little waiting time, but once they get connected, they do a good job troubleshooting the system. I would rate the technical support of Automation Anywhere a ten.

    Which solution did I use previously and why did I switch?

    Before using Automation Anywhere, I did not use a different technology for the same use cases.

    Which other solutions did I evaluate?

    Before choosing Automation Anywhere, I did not evaluate other options or other vendors.

    What other advice do I have?

    Centralized governance across agents and systems in Automation Anywhere is beneficial for maintaining consistency in my operations, and while I'm not currently working on that in this project, I worked with it in my previous project with Axis Bank. I worked with different departments on that, and I got the chance there.

    Regarding whether there is anything else that I would like to improve, I have nothing further to suggest at this time.

    I am aware of the pricing and licensing of Automation Anywhere for my company, and sometimes there are spikes and regular traffic. At those times, we have to go through the developers. That is a developer department, so it's not my area, unfortunately.

    Automation Anywhere is deployed on cloud in my organization. My overall review rating for Automation Anywhere is nine.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Prasanth Penuboina

    Automation has reduced manual vendor checks and still needs broader use cases and exploration

    Reviewed on May 22, 2026
    Review from a verified AWS customer

    What is our primary use case?

    I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

    We are using Automation Anywhere in AWS. We basically receive a few reports from multiple vendors every week and use Automation Anywhere to check if the files have arrived or not. If the file is not available by the expected timeline for each vendor, we need to send an SNS notification to them to trigger that, because if we do not receive that, our subsequent pipelines would fail.

    We have some vendors that upload certain reports every week from Monday to Friday. We have close to 29 external vendors uploading all such reports to us, and we need to make sure that the report is available there. Using Automation Anywhere to assume a temporary IAM user, which is session-based access, ensures that the file is available there.

    My use case emphasizes that Automation Anywhere has seamless integration with AWS, especially in terms of sessions.

    We are still exploring new use cases where we can fit Automation Anywhere into handling certifications, recycling, or if we design a format of incidents with so-and-so user, so-and-so account, so-and-so role, and so-and-so issues. We are working on that to handle all such incidents using specified shell scripts or existing automations executed by Automation Anywhere.

    What is most valuable?

    Automation Anywhere reduced a lot of manual effort in the use case we already implemented. We used to have only six to seven vendors, and now we have close to 46 vendors, with each vendor bound to share a couple of files every single day, which means we are looking at around 85 to 90 files every day. It is very difficult to keep track of all of them manually.

    Automation Anywhere reduced the FTE cost, human intervention, and the time it takes to notify the respective consumer, providing almost immediate notifications, which is not the case with manual processes. The incident resolution time is practically reduced from two hours on average to under 15 minutes.

    Automation Anywhere helped me achieve my automation goals as it reduced turnaround time, cost, human intervention, and increased overall satisfaction levels for our customers.

    What needs improvement?

    We have still not explored Automation Anywhere to its full potential, so I will restrict myself from commenting on improvement areas at this time.

    I have still not explored Automation Anywhere fully, but I would like to try it for personal projects. I have registered for the trial period to utilize its capabilities and gain a comprehensive understanding of what Automation Anywhere as a product offers to its customers.

    There is no business relationship with this vendor other than being a customer.

    I do not have any small or specific improvements in my mind at this point in time.

    For how long have I used the solution?

    I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

    What do I think about the stability of the solution?

    Automation Anywhere is stable.

    What do I think about the scalability of the solution?

    At this point in time, we are pretty much happy with Automation Anywhere's scalability and the benefits it is bringing for us.

    How are customer service and support?

    So far, we have not raised any support tickets with Automation Anywhere customer support, but I strongly believe they will meet expectations.

    Which solution did I use previously and why did I switch?

    We primarily used the in-house AWS application, but they did not provide great benefits to us.

    We use Lambda functions, but considering the scale of the project, we have many Lambda functions running in our accounts that hit threshold limits, leading us to switch to Automation Anywhere.

    How was the initial setup?

    The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

    What about the implementation team?

    The implementation team was provided to us by my customer itself, and I do not have those internal information available.

    What was our ROI?

    We have a reduction of two full-time efforts with Automation Anywhere.

    What's my experience with pricing, setup cost, and licensing?

    The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

    Which other solutions did I evaluate?

    I am looking for solutions that can showcase great builds using Automation Anywhere, especially in AWS Cloud or Azure Cloud, making it available to others as open source, so that users of AWS Cloud or Azure Cloud can benefit the most.

    What other advice do I have?

    The biggest challenges are data governance, security, plagiarism, and using license code. With Automation Anywhere, we have not explored its full potential, so I cannot comment on how it can help in this case.

    I suggest others curate their automation needs and consider using Automation Anywhere to implement them smoothly, focusing on specific use cases rather than large, interconnected automation projects.

    Automation Anywhere is currently handling around 46 vendors, which is a number that has increased by 16 since we started using it, starting with 30 vendors, and we are satisfied with its ability to handle our increasing vendor count.

    AI governance is pretty much required, as the general tendency of humans is to provide all information to tools, necessitating a clear segregation of what can be provided to AI tools and what can be copied from that.

    I gave this review an overall rating of 7 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Ravi Kanala

    Automation has transformed dispute handling and has saved thousands of hours for our teams

    Reviewed on May 20, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Automation Anywhere includes automating disputes, due diligence, anti-money laundering, mainframes, all kinds of customer information, mainframe, Excel, Outlook, SQL, web interface, and various other processes.

    One specific example of a process I have automated with Automation Anywhere is when we receive a bunch of disputes that need to be recorded in the system. I check the mainframe, take some screenshots, update the screenshots in the system, go to the Visa website to make sure these transactions exist, take the transaction history of it, upload it to the same system, and log these cases, ensuring the dispute cases are logged, recorded, and reported.

    We utilize document automation in our current processes and it has positively impacted our efficiency and productivity. We really like using it because it is efficient.

    What is most valuable?

    The best features Automation Anywhere offers include good support, a lot of good tools, many features and functionalities, document processing, and various other capabilities.

    The document processing feature has helped my team by ensuring that when documents are clear, sanitized, and structured, it is able to pick up all the information and put it in the format that we are looking for. However, if documents are scanned and not clear, the accuracy is not up to the mark. We cannot use GenAI because we are not on the cloud yet, but other than that, document processing is a really useful tool.

    Automation Anywhere has positively impacted my organization by saving millions of dollars over the past several years since we implemented it, along with saving a lot of hours, achieving a lot of ROI, realizing a lot of value, and significantly reducing urgency and stress. People can now focus on meaningful work rather than sitting and doing repetitive, mundane tasks.

    I believe that per year, we save at least 50,000 hours.

    What needs improvement?

    One way Automation Anywhere can be improved is that transitioning from on-premises to cloud presents a challenge, so we are trying to work with security and integrate our security with Automation Anywhere security. Those parts need to be vetted out, thus requiring the right people and obtaining more information about the security piece to take things forward.

    For how long have I used the solution?

    I have been using Automation Anywhere specifically for almost 11 to 12 years.

    What do I think about the stability of the solution?

    Automation Anywhere is stable.

    What do I think about the scalability of the solution?

    The scalability of Automation Anywhere is good because we build our bots keeping scalability in mind and create a lot of reusables.

    How are customer service and support?

    The customer support provided by Automation Anywhere is excellent.

    I would rate the customer support a 10 on a scale of 1 to 10.

    Based on my overall experience so far, I would rate their customer support a 10 on a scale of 1 to 10.

    Which solution did I use previously and why did I switch?

    I previously used a different solution, which was manual.

    What was our ROI?

    I have seen a return on investment with Automation Anywhere, including money saved, time saved, and overall satisfaction. People are happy and things are working as expected, doing what they are supposed to do while creating less headache, less monitoring, and less heartache.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is good. We were able to work out a great deal with our account managers and I am happy with what we got.

    Which other solutions did I evaluate?

    I evaluated other options before choosing Automation Anywhere.

    The other option I evaluated before selecting Automation Anywhere was UiPath.

    What other advice do I have?

    Automation Anywhere is deployed in my organization on-premises.

    Automation Anywhere has helped me achieve my automation goals by allowing us to automate a bunch of different business processes and leverage a variety of features it offers. I have been able to automate Excel, mainframe, web-based applications, and in-house applications without needing to do anything outside of Automation Anywhere.

    We use Automation Anywhere's Center of Excellence partly, as we have our own version of it. We can break everything out between dev, test, and prod, and we have Jenkins, Jira, and ServiceNow all tied together and integrated.

    I rate Automation Anywhere a 10 because it has always provided great support and we have always received valuable information. Whenever we are stuck, we reach out to Automation Anywhere and they always provide us with the right direction and guidance, always helping us out even in tough situations, allowing us to figure out and resolve most of our automated processes. We have not encountered anything so far that was not automatable, or we have utilized hybrid automation methods like APIs, .NET code, JavaScript, or Python, enabling us to handle most of our use cases without seeking out a different vendor.

    My overall rating for this review is 10 out of 10. The advice I would give to others looking into using Automation Anywhere is to go for it.

    Keiichi Stevens

    Automation has transformed toner management and frees teams to focus on higher value work

    Reviewed on May 20, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Automation Anywhere is to automate business processes across different teams at FedEx Office.

    I automated our toner replenishment program at FedEx Office. The bot reads all the toner levels at all of our printers in all of our stores nationwide, and when the toner levels get low, the bot will order replacement toners for the stores from our store warehouse.

    Automating the toner replenishment process made it so that the store managers didn't have to monitor all of the printers in the store's toner levels, so it's an automatic system that replaces it and takes that process away from the store managers. It also saves the company money by managing all of the toner inventory in all of the stores, so we can reduce the amount of toner in the stores needed to just what they need.

    What is most valuable?

    The best features Automation Anywhere offers are its ease of use and easy to learn. It allows a person without a lot of coding knowledge to be able to make a process that becomes automated and brings business value to the company.

    In my own personal experience, I don't have a lot of experience in coding and programming, but I was able to do the training and learn how to use the software really quickly and easily. Now I'm able to work on my own and meet with other teams to automate their business processes.

    Automation Anywhere has positively impacted my organization by providing a lot of hours and dollars saved for many business teams across the company, and it helps spark ideas for people to look at their own business processes and learn how to automate them from end to end.

    What needs improvement?

    There should be more documentation on how to integrate into the back-end systems as that's our biggest pain point.

    For how long have I used the solution?

    I have been working in my current field for seven years.

    What do I think about the stability of the solution?

    Automation Anywhere is stable.

    What do I think about the scalability of the solution?

    Automation Anywhere scales really well. We can add it to different servers as we need.

    How are customer service and support?

    The customer support is great. We currently have platinum support and they're available any time we need them.

    I would rate the customer support a 10.

    The reason I give that number is because of the great customer support we get from the Automation Anywhere team and the outputs that we get from using the software.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution.

    What about the implementation team?

    Another team handled all of the pricing, setup costs, and licensing.

    What was our ROI?

    Automation Anywhere helps to automate our whole processes end to end so that multiple steps can be automated without having to hand off different business processes to different teams.

    Automation Anywhere has definitely helped improve people's job capabilities. It's reduced the time they've had to work on projects and it has definitely improved the cost benefits for our teams.

    I would say approximately over 10,000 hours saved a year with over 40 million dollars saved.

    Which other solutions did I evaluate?

    We looked at UIPath and Yext before choosing Automation Anywhere.

    What other advice do I have?

    I would advise others looking into using Automation Anywhere to definitely take a look at it and start generating a list of ideas and processes you'd like to automate as early as possible so that you can start working on them and get immediate results. I would rate this product a 10.

    Insurance

    Powerful Low-Code Orchestration Across Agents, Bots, and Apps

    Reviewed on May 19, 2026
    Review provided by G2
    What do you like best about the product?
    low code capabilities and orchestration across Agents, Bots and business applications
    What do you dislike about the product?
    User experience building capabilities for creating custom interfaces to show decision support tasks
    What problems is the product solving and how is that benefiting you?
    Building workflows for End to end business process transformation