Agentic Process Automation System (Now Certified for WorkSpaces)

I am a customer of Automation Anywhere and I work in a company where we use Automation Anywhere.

My usual use cases for Automation Anywhere involve managing our inspections for customers, as I'm in a company where we deal with safety issues and safety solutions. So, we have customers and we had a problem to manage their inspections. Initially, we used a traditional way using spreadsheets to manually track those inspections and track the safety equipment, for example, fire extinguishers. It was slow, and actually, often, we could get mistakes. For example, some inspections could be delayed. Sometimes we could miss them. Customers could even miss the reminders because we used a traditional way using spreadsheets. Our staff and employees could spend a lot of time processing this data, maybe updating files, maybe processing inspection reports, all done manually. We had to come on board and see how we can fix that, so we opted for an automation software and decided to go with Automation Anywhere. Specifically for us, we set up a bot with a feature called Control Room where we set bots and workflows. We connected it to our database, the email systems, and also the connectors, mainly with Salesforce. After that, we set up the rules for when inspections should happen and what action these bots are going to take. These bots now check the system. For example, if it finds equipment due for inspection, it can create automatically a service request for a client and send reminders saying "Please, next week, your inspection is due." After the inspection, the bots collect the report, update our records, and even generate invoices to our clients. That is how we use Automation Anywhere.

The most valuable features of Automation Anywhere that I have found are the Control Room for bots, which I really appreciate, and Copilot. I appreciate Automation Anywhere because it is scalable; I have worked with software such as SAS and have not found a software where you can scale it up without redesigning the process and the setup process. Another thing I appreciate is that it has reduced our manual work, handling repetitive tasks such as data entry, reporting, and reminders for us.

The flexibility of Automation Anywhere's truly universal orchestration in integrating with different systems and models has been great for us. Because we are new to the mission tools, we had our data scattered; for instance, our data is in Salesforce and Oracle Analytics. Automation Anywhere has smooth integration with those apps, and we are very fortunate that about ninety percent of our apps are supported, integrating particularly well with Salesforce, where our client data and service requests are managed.

I think Automation Anywhere could be improved by addressing the learning curve, as it is a little complex to start using it, especially for people new to automation tools. I recommend creating more documentation and tutorials, possibly on YouTube, showing how to set up bots and rules. We had a problem at the beginning, but it was later fixed by the technical support team; initially, the bots made correct decisions, but then, at times, a bot would trigger two service requests for a customer or miss an inspection that was due. That is where I think improvements could be made.

I have been using Automation Anywhere for the past nine months.

I assess Automation Anywhere as good and stable.

I find centralized governance across agents and assistants beneficial for maintaining consistency and compliance because it allows us to see all the workflows and how the bot processes work. For example, it shows how bots get data from app connectors, how they connect to client emails, and how they trigger alerts, such as "Hey, today at this time, your inspection is going to be done." I really appreciate how it is centralized in a way that it provides room for managing all our bots; initially, we had one bot handling service requests, and now we have around eight bots that we can monitor all at once.

My experience with communicating with the technical support of Automation Anywhere has been very positive. We had a lot of contact during the setup process, and it was helpful and responsive. If I were to give it a rating, I would say nine out of ten because we encountered issues, such as bots missing inspections and triggering two service requests, and the support helped us set up the rules and workflows for bots. It has been responsive and helpful.

Before Automation Anywhere, we evaluated other options; we were between Automation Anywhere and UIPath and also considered Microsoft Power Automate. During our selection process, UIPath was also a strong competitor.

I chose Automation Anywhere because it aligns well with our governance needs; the Control Room provides synchronized management, unlike UIPath. It is good at role-based access control, allowing us to set who can see and manage specific functions. Given the compliance requirements of our industry, Automation Anywhere was a better choice compared to UIPath.

From my perspective, the initial setup process was a bit simple because we were about to set it up, especially since the technical support team helped us greatly. We integrated our customer database and email system by connecting using app connectors such as Salesforce, Zoho Analytics, and Zoho Mail. After that, we started designing workflows, determining when bots should trigger actions based on connected data. Our first bot was set up for service requests, and generally, the setup was straightforward, particularly because of the assistance from the technical support team, especially in mitigating initial issues.

From my perspective, while Automation Anywhere is not the cheapest tool, it is cost-effective because the processes that Automation Anywhere automates can be handled by multiple employees, eliminating the need to hire more headcounts.

I am not familiar with Automation Anywhere's deterministic and agentic blended execution feature.

For AI projects, we do not use Automation Anywhere, but the only AI we experience is with Copilot. Copilot helps us in initial setup; instead of building everything manually, we can describe processes in plain English, and Copilot suggests workflows that align with our business. It now even recommends improvements for bots and helps explain processes to new hires. We use Automation Anywhere primarily to automate our inspection work processes.

I participated in the initial setup of Automation Anywhere.

I would rate Automation Anywhere nine out of ten.

I use Automation Anywhere when I'm handling repetitive digital tasks. For example, I use it when I'm capturing data and when I'm generating routine reports for our company.

What I like most about Automation Anywhere is that it saves a lot of time because it rarely makes mistakes, which could have been made if we were to do that work repeatedly. Time saving is a significant benefit.

Automation Co-Pilot is a good tool because it enables us to run and interact with automations that are already made without first passing through the whole development tools. This makes it easy to use when someone doesn't have a lot of technical knowledge about the software.

What I don't like about Automation Anywhere is that its troubleshooting tools need to be improved because they usually take a long time to solve problems as they come up. If they could improve the troubleshooting tools, that would be better.

I have used Automation Anywhere for three years.

Automation Anywhere is very stable. Issues can arise when the application you're using has changes that are automated, but if there is nothing like that, then it's very stable.

Scalability is not an issue.

I have contacted the support team before. The support is very responsive and helpful. When the issue being addressed to them is a smaller issue, they usually resolve it in a few minutes or even a few hours. They are very responsive.

The initial deployment of Automation Anywhere was a bit tiresome because at the beginning there is always a lot to do. For example, configuring the control room and connecting different components of the software took effort. However, once that was finished, it became easier to use.

It took us about two days to finish deploying Automation Anywhere. Our implementation team consisted of around 20 people who were exchanging ideas.

The pricing of Automation Anywhere is fair. However, when we go to licensing, that's where there is some problem. The licensing needs so much understanding, especially when we are going to use many bots. Apart from that, the cost is fair.

I have used alternate solutions before implementing Automation Anywhere.

Automation Anywhere does require some maintenance on my end, especially the bots. They need to be updated whenever there is any change in our applications. That's the part which needs maintenance the most.

I have integrated other tools within my system into Automation Anywhere. Integrating other tools with Automation Anywhere works very well with web applications and desktop software such as ERP and CRM platforms that we use in our company. Automation Anywhere is very effective at doing that integration.

For training people on how to use Automation Anywhere, it's a bit difficult. It might take about two days for people who are non-technical. For people who are technical, such as those who are going to be bot users or those who are going to be developing bots, it will take about two weeks because this is the critical part of using the software. The people who are going to develop the bots and the people who are going to use them need to be trained very effectively. I would rate this product an 8 overall.