Synthesia
SynthesiaReviews from AWS customer
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Lack of Transparency and Arbitrary Decisions – Not Suitable for Professional Use
What do you like best about the product?
We strongly advise businesses in the financial sector to consider alternative providers that prioritize transparency and customer support.
What do you dislike about the product?
I approached Synthesia to create a short video for IGUV, an association for independent asset managers, targeting FINMA-authorized asset managers. Unfortunately, the video was rejected by Synthesia without providing a clear explanation. The only justification we received referred vaguely to Synthesia’s guidelines. Despite carefully reviewing these guidelines, we could not determine what specifically led to the rejection.
We appealed this decision through the online form but received another generic response stating that our content still violated their policies. No detailed explanation was provided, leaving us in the dark about what caused this arbitrary decision. Even with significant effort and imagination, we cannot figure out what content might have been problematic.
This lack of transparency and arbitrary censorship makes it impossible for us to recommend Synthesia. There is no point of contact for resolving such issues, leaving customers helpless and entirely at the mercy of their unexplained decisions. Under these circumstances, we cannot justify working with this AI platform.
For the broader B2B financial sector, Synthesia’s approach and lack of clarity make them an unsuitable choice. Consistency and transparency are critical in our industry, and this experience has demonstrated that Synthesia falls short on both fronts.
Their response to our appeal further confirms this stance:
"Your moderation appeal has been denied. After careful review, we regret to inform you that your appeal was unsuccessful. Upon reevaluation, we determined that the content in question continues to violate our platform’s guidelines and cannot be reinstated."
While they claim to maintain consistent standards, the lack of specificity and accountability is concerning. For any professional organization, especially in regulated industries, Synthesia’s methods are simply not reliable.
We appealed this decision through the online form but received another generic response stating that our content still violated their policies. No detailed explanation was provided, leaving us in the dark about what caused this arbitrary decision. Even with significant effort and imagination, we cannot figure out what content might have been problematic.
This lack of transparency and arbitrary censorship makes it impossible for us to recommend Synthesia. There is no point of contact for resolving such issues, leaving customers helpless and entirely at the mercy of their unexplained decisions. Under these circumstances, we cannot justify working with this AI platform.
For the broader B2B financial sector, Synthesia’s approach and lack of clarity make them an unsuitable choice. Consistency and transparency are critical in our industry, and this experience has demonstrated that Synthesia falls short on both fronts.
Their response to our appeal further confirms this stance:
"Your moderation appeal has been denied. After careful review, we regret to inform you that your appeal was unsuccessful. Upon reevaluation, we determined that the content in question continues to violate our platform’s guidelines and cannot be reinstated."
While they claim to maintain consistent standards, the lack of specificity and accountability is concerning. For any professional organization, especially in regulated industries, Synthesia’s methods are simply not reliable.
What problems is the product solving and how is that benefiting you?
no one
Easy to use!
What do you like best about the product?
The app is very neat and intuitively designed.
What do you dislike about the product?
Some things advertized I found but were not included....kind of bait and switch... a little bit.
What problems is the product solving and how is that benefiting you?
Easy to communicate highly technical info to an untrained audience.
Great Software
What do you like best about the product?
It's very ease to use and create content
What do you dislike about the product?
Nothing at this time, but I will share feedback when needed
What problems is the product solving and how is that benefiting you?
Outreach Content
Synthesia makes it easy to create high quality content.
What do you like best about the product?
This platform has been so helpful for practitioners who don't have a background in design/production to create incredibly high-quality content that is engaging.
What do you dislike about the product?
There is a bit of a learning curve, especially with creating a personal avatar, but with some trial and error, we were able to produce a very convincing talking head.
What problems is the product solving and how is that benefiting you?
It has saved us thousands if not hundreds of thousands of $$ in production costs.
Easy to use and infinite possibilities
What do you like best about the product?
How responsive it is to the prompt, how natural the video looks and the fast creation. I recommend it for sure!
What do you dislike about the product?
The free trial could be longer, and the features for Portuguese language need to be improved to have the same performance that english language has
What problems is the product solving and how is that benefiting you?
quick video creation without high cost or demanding hard skills.
A new way for sharing a message
What do you like best about the product?
It's very powerful and easy to use. It requires a couple of day to be operative and to produce a great work.
What do you dislike about the product?
There are a lot of possible options to choose. It would be better to have a mechanism capable of searching better among the different options
What problems is the product solving and how is that benefiting you?
I needed to make a presentation but I was not capable to attend
Real productivity gains and unseen flexibility for video content formatting
What do you like best about the product?
Ease of creation of an avatar.
Ease of use of video creation.
Continuously added features.
Documented roadmap.
Ease of use of video creation.
Continuously added features.
Documented roadmap.
What do you dislike about the product?
Workflow optimization is still possible, but is on the roadmap.
What problems is the product solving and how is that benefiting you?
Agile video creation with small iterations.
Synthesia helped me create high-quality engaging learning videos effortlessly
What do you like best about the product?
Synthesia is its user-friendly interface and the ability to quickly create professional, AI-generated videos without the need for expensive equipment or advanced editing skills. The platform saves me a lot of time while delivering high-quality results. It's an incredible tool for a content creator like me. I love its ease of use very much.
What do you dislike about the product?
Most of the time I have had good experience with Synthesia. However, it would be better if the loading speed is faster (I'm not sure it was because of my internet connection or not) and the customer support is more helpful.
What problems is the product solving and how is that benefiting you?
By using Synthesia, I have reap a number of benefits such as high-quality training video production, quick production time, cost saving, less equipment investment, and less skill demanding.
Good tool for video creation
What do you like best about the product?
The good thing about Synthesia is that it is easy to use, and it has various animations and templates so that the video looks professional without much effort. Obviously, the biggest differentiator of Synthesia is the avatars, which add a lot of value to the video. The customer support is very good as well, they respond promptly and solve your problem.
What do you dislike about the product?
Sometimes it happens that the avatars say something or make expressions in a strange way, but by adjusting the script a little, it gets resolved. It happens rarely anyway, and I'm sure it will continue to improve as technology advances. The results are very good anyway, and the avatars give that distinctive touch to the videos, which makes them stand out more.
What problems is the product solving and how is that benefiting you?
I don't think Synthesia has problems, but rather areas for improvement. The expressions of the avatars, their voices, adding more animations, etc. I believe it can always be improved.
Saved me so much money but more so time
What do you like best about the product?
I run a sales training business all video content, Synthesia has saved me so much time and money as I dont need to hire a person infront of the camera, editors and software. I used to do the videos myself and the editing took so long especially if I made mistakes etc. Synthesia is perfect for my organisation.
What do you dislike about the product?
Im not a fan of each slide having to be a maximum of 5 minutes, I do wish that wasnt restricted. Also, the name Synthesia, I have recommended you guys out and when I say the name they go 'who?' or 'how do you spell that'. Its not the easiest company share around but I know that cant be changed.
What problems is the product solving and how is that benefiting you?
Creating training videos, all i need to do is write the script and off we go. Before had to set camera's up, rehearse, make sure we made no mistakes, edit and upload. Even if a mistake crops up after we have completed a syn video, we can edit and republish within a few seconds.
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