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Rocket.Chat Server

Rocket.Chat | Rocket.Chat server 6.12.1

Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)

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External reviews

328 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Daniel C.

review

  • October 03, 2024
  • Review verified by G2

What do you like best about the product?
É uma ferramenta de atendimento maravilhosa, com um contexto alplo de formas de atendimento por texto ou por voz, ate mesmo video. atendimento muito bom.
What do you dislike about the product?
Gostaria de ter conhecido antes, acredito que as publicidades sobre a ferramenta podem ser mais presentes.
What problems is the product solving and how is that benefiting you?
Para mim, a questão da gestão dos atendimentos é a melhor parte com a integração de varios canais. eu agora consigo atender varias camadas, com varios canais diferentes, em atendimentos internos e externos, tudo muito bem gerenciado.


    Rubens S.

The best app for use tô omnichannel

  • October 03, 2024
  • Review verified by G2

What do you like best about the product?
Rocketchat is simply incredible, in addition to being an omnichannel, it becomes a great orchestrator of information and facilities, the possibility of modifying it by creating and using apps is absurdly incredible.
What do you dislike about the product?
Nothing is bad, but The documentation Its not perfect
What problems is the product solving and how is that benefiting you?
solves the customer service need for the agent to enter a bot conversation seamlessly


    Edwin R.

Good and Bad of RocketChat

  • August 16, 2024
  • Review provided by G2

What do you like best about the product?
There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce.
What do you dislike about the product?
I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same mesage screen (this is a personal like, I'm sure some people like that option)
What problems is the product solving and how is that benefiting you?
The main problem rocket chat help solving was productivity and communication issues we where having.

Before rocket chat we used Teams, but a lot of the new hires and frontline employess would spend a lot of time talking and messaging each other. With Rocket Chat limiting the features each user could access, they would only have access to specific chats, this improved the conversations, the interactions and team morale overall.

Also, management had the opportunity to address issues and offer better more direct instructions porpously targeted to specific audiences (group chats).


    Bruno S.

Comprehensive Review of RocketChat: A Versatile Team Communication Platform

  • July 30, 2024
  • Review verified by G2

What do you like best about the product?
What I like most is the convenience and ease of using Rocket.Chat in daily life, without difficulty or server instability.
What do you dislike about the product?
Sometimes when I use Rocket.Chat on my phone, it has some issues loading conversations or displaying the response box.
What problems is the product solving and how is that benefiting you?
The ease of speaking with someone from another department has made communication in our company easier and more practical.


    Samuel K.

So far I have thoroughly enjoyed my experience with RocketChat, as a IT intern.

  • July 30, 2024
  • Review verified by G2

What do you like best about the product?
Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment.
What do you dislike about the product?
I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design.
What problems is the product solving and how is that benefiting you?
RocketChat centralizes the communication that most of the time may be lost through other mediums, and gives us a easier time communicating with the rest of the crew in our space without having to resort to external means like maybe a WhatsApp or Microsoft Team, another key feature that RocketChat provides is the security, since we mostly work on classified projects, having the freedom of being able to speak without that confidential information getting out.


    Glenn M.

Easy to Navigate

  • July 17, 2024
  • Review provided by G2

What do you like best about the product?
Easy to navigate and short delays but still efficient.
What do you dislike about the product?
Frequent maintenance and delays during interactions
What problems is the product solving and how is that benefiting you?
Communications.


    Shivankur N.

It was great experience to use it for the organization and as a individual contributor

  • December 05, 2023
  • Review provided by G2

What do you like best about the product?
Its more secure and convenient for organization and social platforms.
What do you dislike about the product?
It should have web version as well to use workspace url and start chats
What problems is the product solving and how is that benefiting you?
Its enabling connect with an organization which I dont have much access to but with provided workspace url, I can connect with any organizations.


    Staffing and Recruiting

Amazing platform for Chat

  • October 27, 2023
  • Review provided by G2

What do you like best about the product?
Rocket chat is end-to-end platform for a chat support solution and it allows a user to make changes in their codebase too as it's an open source platform. I really recommend this for using as a chat platform.
What do you dislike about the product?
When we upgraded the version of mongo, we faced some issue while upgrading it. And we faced issue in mobile sign-in as it was asking for login again and again.
What problems is the product solving and how is that benefiting you?
We didn't require to buy a subscription from another company and we had all the data and everything which makes this app completely private.


    I.L. P.

Best Open Source Messaging Chat server

  • October 26, 2023
  • Review verified by G2

What do you like best about the product?
i like all its feature easy to use , easy implementation, messaging , user management
What do you dislike about the product?
fedration of two chat server defecultit to manage , and not able to control on user chat
What problems is the product solving and how is that benefiting you?
easy to implement in our intranet so all chat of our user store in our notwork


    Jastin Jay E.

Launchpad Conversations: Chatting to the Stars 🚀

  • September 29, 2023
  • Review provided by G2

What do you like best about the product?
Rocket.Chat's standout feature lies in its adaptability and customization capabilities, enabling users to tailor their communication and collaboration environment to precise specifications. The open-source nature of the platform fosters a vibrant community of developers, allowing for continuous improvement and a wide array of plugins and integrations. Additionally, the emphasis on real-time messaging, robust security measures, and the option for self-hosting contribute to Rocket.Chat's appeal, making it a versatile solution for diverse communication needs.
What do you dislike about the product?
Challenges with Rocket.Chat, including complexities in the initial setup and configuration, resource-intensive server requirements for self-hosting, occasional concerns about the user interface's intuitiveness, and varying experiences with mobile app performance. However, these issues are not universal and may depend on individual use cases and familiarity with the platform. It's worth noting that Rocket.Chat continually addresses these concerns through updates and improvements, striving to enhance the user experience and accessibility of their platform.
What problems is the product solving and how is that benefiting you?
Rocket.Chat helps enterprises with a number of important communication and teamwork difficulties. It helps enterprises to customize their communication environment to their own needs by providing a configurable, open-source messaging platform, encouraging effective team collaboration and information exchange. By offering a central location for real-time communications, file sharing, and task management, this helps users like you and eventually streamlines workflows and boosts productivity. Additionally, Rocket.Chat's emphasis on security and data control guarantees the protection of sensitive data, which is essential in today's digital environment where data privacy and security are top priorities.