What do you like best about the product?

It is easy to implement, and it provides multiple chat channel's supports which can be used for small group of team or even for a large number of group members, user can easily share information using rocket chat , we are able to share information between groups or team. It can be used frequently multiple times a day for communication or sharing information between teams, its easy to integrate with any application, easily usable with clean user interface.

What do you dislike about the product?

You cannot attached documents to rocket chat, sometimes chat servers gets crashing which casue outage which cause no access of chat channels to user.

What problems is the product solving and how is that benefiting you?

We have a large number of team and its headache to share informations in real time to team, so rocket chat is one solution we get which hepls us and provide us solution, by using rocket chat we can now easily share information such as messages, instructions, guidance to the teams or sharing the images with instructions in nore details instantly and team can communicate and easily perform tasks.
Rocket chat also helps us to improved our business, Calling to share information between team is headache we neede to hire one calling person now we dont needs to hire we just use rocket chat,