SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Great Analytics Insights, Still Room to Grow
What do you like best about the product?
I really love the analytics insights I’m able to get.
What do you dislike about the product?
Customization limitations in how results are ranked or displayed
What problems is the product solving and how is that benefiting you?
Insight into content gaps. Analytics show what users are searching for but not finding, guiding better content creation.
Transformative Unified Search with Seamless Implementation and a True Partner Team
What do you like best about the product?
SearchUnify Cognitive Search delivers a true unified search experience across all of our knowledge, documentation, and training systems. In an environment where content lives across multiple platforms, SearchUnify removes the burden from users of needing to know where information resides. They simply search and get the right answers.
All results are presented on a single, commingled page regardless of the source, eliminating silos and dramatically improving content discoverability. This has been transformative for both our customers and internal teams, ensuring knowledge is accessible at the moment it’s needed.
Equally important, the SearchUnify team has been an exceptional partner. The implementation was seamless, and their team handled the integration and onboarding with precision and professionalism. They are proactive, responsive, and genuinely invested in our success. It truly feels like a partnership, not a vendor relationship.
All results are presented on a single, commingled page regardless of the source, eliminating silos and dramatically improving content discoverability. This has been transformative for both our customers and internal teams, ensuring knowledge is accessible at the moment it’s needed.
Equally important, the SearchUnify team has been an exceptional partner. The implementation was seamless, and their team handled the integration and onboarding with precision and professionalism. They are proactive, responsive, and genuinely invested in our success. It truly feels like a partnership, not a vendor relationship.
What do you dislike about the product?
Nothing. SearchUnify continues to actively evolve the platform and is highly receptive to feedback. While there are always opportunities to further enhance analytics depth and visualization, their team has been extremely collaborative and responsive in addressing requests and improving the product. Their commitment to continuous improvement has been a major strength.
What problems is the product solving and how is that benefiting you?
SearchUnify eliminated content silos by providing a single, unified access point to knowledge, documentation, and training across multiple platforms. This allows users to focus on solving their problem instead of figuring out where information lives.
One of the most impactful capabilities has been embedding SearchUnify directly into our case submission workflow. By surfacing relevant knowledge, documentation, and training at the moment users are describing their issue, we have significantly improved self-service success and increased case deflection. Users are able to resolve questions independently, reducing support volume while improving the overall user experience.
It has fundamentally transformed how our customers, partners, and employees access knowledge, making information easier to find, faster to consume, and more actionable.
One of the most impactful capabilities has been embedding SearchUnify directly into our case submission workflow. By surfacing relevant knowledge, documentation, and training at the moment users are describing their issue, we have significantly improved self-service success and increased case deflection. Users are able to resolve questions independently, reducing support volume while improving the overall user experience.
It has fundamentally transformed how our customers, partners, and employees access knowledge, making information easier to find, faster to consume, and more actionable.
Best-in-Class Implementation Team with Cutting-Edge Tools
What do you like best about the product?
The implementation team is best in class with tools that are cutting edge.
What do you dislike about the product?
I haven't seen any downside on the demos I have seen.
What problems is the product solving and how is that benefiting you?
Case deflection by way of agentic search
Highly Relevant Search with Powerful Filtering and Advanced Options
What do you like best about the product?
Search relevancy, filtering, and advanced search options.
What do you dislike about the product?
It would be helpful if this app included image recognition and voice search. I’d also like to see alternative options or suggestions when a search doesn’t return any results, so I’m not left at a dead end.
What problems is the product solving and how is that benefiting you?
Previously siloed content databases are now unified under a single search. I can track search sessions and content usage, and measure deflection as well.
Very Helpful Analytics for Understanding the Customer Experience
What do you like best about the product?
Analytics are very helpful for understanding the customer experience
What do you dislike about the product?
Comparing data between our CRM and SearchUnify is tricky.
What problems is the product solving and how is that benefiting you?
Suggesting appropriate content to customers in-flow
Federated Search and GPT Answers Make Queries Effortless
What do you like best about the product?
Federated search, data connectors out of the box and GPT like answering mechanism to direct resolution to queries.
What do you dislike about the product?
Not really dislike anything as an end user. But I have to train and familiarize with the new UX and features which come out with the half-yearly product release.
What problems is the product solving and how is that benefiting you?
Support agents waste time hopping between tabs and manually searching multiple systems to find solutions for customer issues. We expect from Searchunify to find them the right case-resolving information and customer history
Exceptional service and functionality
What do you like best about the product?
I have been impressed by the level of service during implementation and the richness of actionable reporting features.
What do you dislike about the product?
I have not discovered any downsides to SearchUnify so far.
What problems is the product solving and how is that benefiting you?
Advanced Search functionality on our customer community platform
Flexible Data Integration, But Search Rankings Can Be Confusing
What do you like best about the product?
the flexibility to connect to a wide variety of data sources and return the results in a single space.
What do you dislike about the product?
Sometimes it is hard to understand why a search result does not show up higher in the ranking.
What problems is the product solving and how is that benefiting you?
results from a wide variety of sources that no one lese can do
Full Control at Your Fingertips with Search Unify
What do you like best about the product?
Search unify is a powerful tool for managing the search experience for your doc portal.
What do you dislike about the product?
Nothing so far. Keep up the good work!!!
What problems is the product solving and how is that benefiting you?
It allows us to control search experience in our doc portal to the smallest detail.
Excellent Search capabilities, Easy to operate, and Outstanding Support
What do you like best about the product?
Search capabilities, ease of operation, minimal maintenance required, and very responsive customer support,
What do you dislike about the product?
Results of certain types of searches were less accurate than previous tool we were using and seems to require quite a while of manual configuration by support to achieve desired results.
What problems is the product solving and how is that benefiting you?
It allows our employees and customers to easily search our knowledge base content across different platforms and sites
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