SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
97 reviews
from
External reviews are not included in the AWS star rating for the product.
Helpful Support
What do you like best about the product?
SearchUnify's support team is helpful though sometimes getting on a call resolves issues quicker. The documentation is there though sometiems I have additional questions or needs which the Support team's answer.
I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback.
I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback.
What do you dislike about the product?
When I do have questions I sometimes don't get as complete of an answer as I'd like, but I'm not an expert so I may be missing pieces of the puzzle.
What problems is the product solving and how is that benefiting you?
SearchUnify surfaces content to our customers and support team to deflect issues and resolve issues faster.
Efficient Search Solution: SearchUnify
What do you like best about the product?
fast search capabilities coupled with its ability to deliver highly relevant results.
What do you dislike about the product?
While SearchUnify offers numerous benefits, occasional occurrence of glitches could be improved
What problems is the product solving and how is that benefiting you?
We primarily use SearchUnify for streamlining our knowledge retrieval processes across various platforms within our organization.
Smart tool, Customer-centric Team
What do you like best about the product?
It is a great federated search tool, so bviously helps to bring together search results across various sources. Analytics and ease of implementation, coupled with customer-centric team is a huge benefit.
What do you dislike about the product?
I think they could be a little more bullish on pushing what's right for the customers in terms of their settings and so on.
What problems is the product solving and how is that benefiting you?
It brings search results from our various content sources together. We are also exploring using the feedback functionality to make our customer experience even better.
Robust Search Engine at Fraction Cost
What do you like best about the product?
Engineering team is superior and implementation Support is great
What do you dislike about the product?
Search Unify UI can be better, looks old school
What problems is the product solving and how is that benefiting you?
It helps our users to search for the content they need across multiple applications
SearchUnify helps me know what my customers are looking for, track trends, and measure success!
What do you like best about the product?
Adding Content Sources to create a diverse searching "database" has been great and very easy to use. The product is in our Customer Portal applications, allowing customers to search from all the varied platforms product articles and resources are hosted in. I like that additional custom APIs are not needed for a task like this. Search tuning is a powerful tool that I personally have not used enough, but working with Saurav Ganguly to help me maximize SearchUnify's value for my position and mission has been great. Saurav really understands my goals and has ideas on how to get there. I use Search Unify multiple times per use to gather metrics and find search trends that my customers are searching for. SearchUnify Academy has also been a great resource instead of going to Support or Saurav for any of my curiousities.
What do you dislike about the product?
The only thing I have found just "okay" with SearchUnify: the historical reporting issues (for example I could not report back sometimes for a full year or compare 2023 to 2024 from the reporting tool--I will have to rely on my manually recorded historical data).
What problems is the product solving and how is that benefiting you?
Increasing Customer Portal self-help conversions, reduce support cases/tickets, find gaps in documentation, identify trends on what our customers are struggling with and having success with
One of the most striking aspects of SearchUnify is its user-friendly interface
What do you like best about the product?
SearchUnify provides valuable analytics and insights to help us gain a deeper understanding of our data usage patterns. Customer support is very responsive and always takes care of issues in a very timely manner.
What do you dislike about the product?
While SearchUnify's user interface is designed to be intuitive, there may still be a learning curve for some users, particularly those who are not tech-savvy or accustomed to working with advanced search tools
What problems is the product solving and how is that benefiting you?
It provides a seamless integration and collaboration across all product search facets.
The Cognitive Powerhouse: Elevating Salesforce Communities from Federated Search to Agentic Intelligence
What do you like best about the product?
1. Federated Indexing
2. Actionable Content Gap Analytics
2. Actionable Content Gap Analytics
What do you dislike about the product?
The "Context Switch" Fatigue: Even though it’s integrated, the admin console doesn't live natively inside Salesforce Setup. Every time I need to tweak a ranking rule or check an index status, I’m jumping out of my Salesforce flow into their portal. It would be a game-changer if they built a native Lightning App for the backend so we didn't feel like we were leaving home.
What problems is the product solving and how is that benefiting you?
Scalability
Consistent, Productive Search for employees and customers
What do you like best about the product?
Easy to manage and use; a straightforward administrator platform that makes it easy to manage. From a use perspective, the features are consistent to other products and offers a range of options for each customer based on their specific need. They continuously innovate the product to remain competitive in their industry. Support for the tool has been consistent . Quick turn around, straight answers and they always come back with a suggested solution.
What do you dislike about the product?
We've been consistently happy with searchUnify.
What problems is the product solving and how is that benefiting you?
Identifying documents for support of customers from mulitple sources and in our internal intranet
SearchUnify is great
What do you like best about the product?
Their ongoing support in getting the search up and running was great.
What do you dislike about the product?
Sometimes it feels like there are just too many features in there, maybe simplify the interface slightly for folks who don't need all the granular controls.
What problems is the product solving and how is that benefiting you?
Integrated Search
Good Customer Support
What do you like best about the product?
They are providing best Customer Support and The responce for the ask and handled quickly
What do you dislike about the product?
There are good for now, I don't see any issues with the team
What problems is the product solving and how is that benefiting you?
Makes our article search easier
showing 31 - 40