RingCentral
RingCentralReviews from AWS customer
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A modern day version of the traditional office phone system.
What do you like best about the product?
Connectivity between the physical office phone, the desktop software, and the smartphone app. The physical phones themselves are very nice and well made.
What do you dislike about the product?
The connectivity to your smartphone does take away a little bit from work-life balance.
What problems is the product solving and how is that benefiting you?
An upgrade to the classic physical office phones in each cubicle.
Recommendations to others considering the product:
Call them for a consultation, to compare to old normal office phones.
still trying out the advanced features
What do you like best about the product?
I love the phone service. I have a phone in three locations, so I am seamlessly available to my clients with just one phone number.
What do you dislike about the product?
i cannot honestly think of something to say here.
What problems is the product solving and how is that benefiting you?
We use it for phones, and it makes connecting with colleagues and clients extremely simple.
Rollercoaster experience
What do you like best about the product?
The implementation of RingCentral was pretty easy. They walk you through the whole process, and come into your office (obviously a little more expensive) on your launch day to ensure everybody gets set up correctly.
What do you dislike about the product?
We've had audio issues galore with both RingCentral soft phones, and Meetings. In addition, our recordings on RC Meetings have been failing on a regular basis. We usually send recordings to customers after calls, so they have it to reference. Several Customer Success reps have had to re-do the entire (hour long) calls to try and re-record the meeting.
RC Support has not been great. They constantly point you to their help docs, and continually ask for more and more information. For example, our customers were getting a malware notice when they tried to download RingCentral Meetings, which we told support. They constantly asked what antivirus, software, browser...etc our customers were using. Our customers are joining the meeting to talk with us, not give us their browser version. It ended up like 30 days later that RingCentral had not updated the security certificate on their install package. For our recording issues, they want all of our CS team to download ANOTHER app that keeps log files on it.
If you go with RingCentral, be prepared for months of back and forth with their support team.
RC Support has not been great. They constantly point you to their help docs, and continually ask for more and more information. For example, our customers were getting a malware notice when they tried to download RingCentral Meetings, which we told support. They constantly asked what antivirus, software, browser...etc our customers were using. Our customers are joining the meeting to talk with us, not give us their browser version. It ended up like 30 days later that RingCentral had not updated the security certificate on their install package. For our recording issues, they want all of our CS team to download ANOTHER app that keeps log files on it.
If you go with RingCentral, be prepared for months of back and forth with their support team.
What problems is the product solving and how is that benefiting you?
We wanted a cloud-based soft phone system that was integrated with a meeting solution. Really, the soft phone and Meetings app (Zoom) are two different apps that you have to open on your computer.
Recommendations to others considering the product:
Give customers what they pay for.
Best platform for screen-sharing
What do you like best about the product?
Easy to use interface for sharing web screen to demo. Meeting chat is a great feature as well
What do you dislike about the product?
Nothing at this time, it fits all requirements
What problems is the product solving and how is that benefiting you?
Time saving when meeting with customers reviewing our product and getting immediate feedback
Almost There, needs a bit more tweaking
What do you like best about the product?
Love that I can answer the phone from my office, my laptop, mobile phone, and smartwatch all while the person on the other end thinks I'mat the office.
What do you dislike about the product?
While listening to music, via Spotify, Pandora, You Tube, the software doesnt pause nor duck the volume while taking the call. I have to answer quickly and find the pause button to stop the audio from playing.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
You cannot click a phone number in an email nor website and have it dial it, get some Windows error.
What problems is the product solving and how is that benefiting you?
The need to lease phone equipment. Also, allow teleworking with much ease.
Recommendations to others considering the product:
It is a good VOIP system, just not the BEST
Who doesn't love a good fax?
What do you like best about the product?
I like that I can receive a fax to my personal direct phone line. I can have benefits faxed to me from various health insurance agencies.
What do you dislike about the product?
I do not like that at times the faxes come in as voicemails.
What problems is the product solving and how is that benefiting you?
Having a hard copy document of benefits checked rather than relying on a reference number for a phone chat with a rep.
Mobility and Faxes
What do you like best about the product?
I love that I can send a fax without being at a fax machine. I can log into ring central on my laptop or desktop and upload documents to send to any fax number. I can even send faxes through my email, which is perfect for mobile cell use.
What do you dislike about the product?
The app for Ringcentral on mobile phones has not yet integrated faxing into it. That would be the easier than using an email, but I use the fax feature from the website on a PC more than accessing it from my phone.
What problems is the product solving and how is that benefiting you?
We have eliminated landlines and can make our sales team completely mobile. They do not need to be in the office to send important fax documents to clients.
Recommendations to others considering the product:
If you are aimed at keeping faxing as part of your business model but eliminating costs like phone lines and paper, ringcentral fax will help with those goals
Great app
What do you like best about the product?
Meetings are made easier with this cool app
What do you dislike about the product?
It was hard to figure out where the video icon was
What problems is the product solving and how is that benefiting you?
Meetings in time
Recommendations to others considering the product:
Great tool
Customer Friendly and Easy to Use
What do you like best about the product?
There are so many things that I like about this product. You can call, chat, fax and do so much more all from one spot. The sound from the headsets work excellent and I have yet to deal with any technical issues. This is a great, inexpensive way to get faxes delivered right to your phone/tablet/desktop.
What do you dislike about the product?
There is nothing that I really dislike about this product. It has been very user friendly and allows for many branches of choices in so many ways. It's less expensive than Metrofax, but not as reliable. Half the time a sent fax doesn't go through.
What problems is the product solving and how is that benefiting you?
This product has solved issues with customer service respect, and ensuring members are using it properly. It has been easy to transfer folks and get them where they need to go. Have had no down time over past 2 years, and almost none the 3 year before that. We run heavy outbound calling 10 hours per day. Have moved phones to different locations with various routers and works everywhere.
Recommendations to others considering the product:
I love that RingCentral is constantly upgrading its apps to make the service more useful and reliable. It works like just about any other program, but some things are not intuitive
and/or lacks expected features.
and/or lacks expected features.
Excellent customer service
What do you like best about the product?
They are able to solve problems quickly and without a lot of fuss
What do you dislike about the product?
Sometimes the hold time takes more than a five minutes if you call o a weekend
What problems is the product solving and how is that benefiting you?
Mobile office anywhere. I can call out from my office number right from my cell phone.
Recommendations to others considering the product:
best solution to small business needing switchboard and multi line presence
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