RingCentral
RingCentralReviews from AWS customer
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Hard to get support
What do you like best about the product?
It's really easy to use, connects with SFDC well.
What do you dislike about the product?
There is no easy way to set up automatic call recording
What problems is the product solving and how is that benefiting you?
We use it for our main office phone lines
awesome experience
What do you like best about the product?
I like the ring central the best because this software helps me a lot, like the call are saved and it wont be deleted just in case you miss a call from the clients.
What do you dislike about the product?
I don't dislike this software because it gives me and my colleagues an awesome experience since we are always talking to some clients.. we can always leave a message here in ring central just in case the clients is not available to talk
What problems is the product solving and how is that benefiting you?
It gives me and my colleagues an awesome experience since we are always talking to some clients.. we can always leave a message here in ring central just in case the clients is not available to talk
Recommendations to others considering the product:
it gives me and my colleagues an awesome experience since we are always talking to some clients.. we can always leave a message here in ring central just in case the clients is not available to talk. I would definitely recommend this software to my friends
Good virtual meeting software but not without it's flaws
What do you like best about the product?
I can share my screen to multiple meeting attendees at a time. It seems to work fine most of the time for this purpose.
What do you dislike about the product?
Sometimes clients experience difficulties with setup, it might be related to their environment, but nonetheless it's frustrating.
What problems is the product solving and how is that benefiting you?
We need to give virtual demonstrations of our product to potential customers. RingCentral meetings lets us do this with ease.
Recommendations to others considering the product:
It's pretty good virtual meeting software with nice features. Virtual screen sharing is a great feature and seems to work great in Ring Central Meetings!
RingCentral -- Great for Office
What do you like best about the product?
It makes for a super simple way to fax without dealing with ocmplicated machines.. it can be set up through email, and you can add as many users as you would like.
What do you dislike about the product?
When searching for old fax sent confirmations, it is hard to find and figure out how to pull up the actual document you're looking for. If you delete the email of the confirmation, there's not a good way to get it from the ringcentral website.
What problems is the product solving and how is that benefiting you?
Making it easy to fax, and also as the administrator I get all documentation of incoming and outgoing faxes from all users.
Recommendations to others considering the product:
It's a great tool! I don't know that there would be a better system for multiple users to fax.. very helpful because you can be on or offsite to use.
WIRED for communication everywhere you go!
What do you like best about the product?
I like the recorded calls. The online handset is very easy to use. I really like the texting feature. It has great alerts as well. I also like the phone app and it integrates with my CRM, Freshsales. I can send a text from my CRM or make a call. I like the conference call feature as well and it has come in handy closing deals on several occassionns.
What do you dislike about the product?
I wish there could be periodic emails or screen messages talking about features that are available but maybe not as common. Of course you can call and record or send text, but what else can you do? I would like to be able to send a group text. I would like for my recorded calls to automatically be added to my files in my CRM, I would like for all text to be recorded there as well. I would like to be able to drop text my contacts.
What problems is the product solving and how is that benefiting you?
The recording has save my butt a few times. Now my boss uses the recording for advertising. Also I send the call to the client, it gives them a sense of security and trust. It is hard to trust a person so far away especially over the phone. I also have complete accessibility with the phone app. It is great and works very easily.
Recommendations to others considering the product:
Make sure you spend an extra few minutes setting up your admin with your business flow. Notifications and such or calls that are very important to not be disturbed. There are many features so READ THE MANUAL there McGyver!
Love RingCentral
What do you like best about the product?
The ability to take calls on my computer or desktop
What do you dislike about the product?
The delay with call forwarding and the message you get when you answer the phone
What problems is the product solving and how is that benefiting you?
The ability to be connected to clients on the phones we already have without annoying, bulky desk phones
Recommendations to others considering the product:
RingCentral is extremely user friendly and allows you to be in touch with colleagues without having to use your personal number, you can also set up conference calls
Ring Central is right for us
What do you like best about the product?
I like the ease of being able to use Ring Central and that we can monitor
What do you dislike about the product?
Sometimes the calls are broken up, depending on internet quality.
What problems is the product solving and how is that benefiting you?
We are able to funnel all of our offices onto one calling platform, which has greatly helped us.
Office calls made easy
What do you like best about the product?
The web interface and visual voicemail. It is hard to believe that visual voicemail is not on every single phone out there (since it comes default with newer iPhones), but having this feature on a VOIP phone system is amazing. Intra-office and store calls, along with outside calls from customers and vendors, are seamlessly handled and easy to follow up with. All along with a web URL that allows for complete control and customization. We are extremely glad to utilize this.
What do you dislike about the product?
The only con is that at times I clear out missed calls online, but it does not update on my desk phone. It has worked before, so it could just be a setting/hardware issue. Other than that it works great!
What problems is the product solving and how is that benefiting you?
Controlling the ability to communicate both within an office and field environment while also interacting with calls from outside our company.
Recommendations to others considering the product:
A great product that makes handling different types of calls much more manageable.
Typical, good meeting app. If you already use another product that offers meetings, use theirs
What do you like best about the product?
Meeting apps are mostly all the same but this one does stand out a little more. I wouldn't go out of my way just to purchase this one though. If you guys already use Office 365, use Skype for business, if you already use some other company for a service, and they off meeting software, you might as well bundle as much as you can. That being said, this is a great product and works well for guests without needing admin rights to install anything, and it's very light-weight program that seems to work every time. It is based off "Zoom" meeting software just like many other solutions. They have great integrations into Google and Microsoft products.
What do you dislike about the product?
Nothing mind-blowing better than many other chat offerings. This is a good one but if you can find a cheaper one or bundle with a current provider, I would recommend trying those first.
What problems is the product solving and how is that benefiting you?
Creating a calendar event in Outlook with a meeting ID automatically is great. It also works well with Google Calendar. Video conferencing and screen sharing does everything you would hope it would do. We also recorded training sessions to later replay so we don't need to do the same thing each time.
Recommendations to others considering the product:
Try to bundle a meeting app with a current provider first, but if you don't have anything else, this is definitely a grade A solution.
Absolutely love this product!
What do you like best about the product?
Being able to access our account via mobile app. Allows us to make phone calls, send texts, and faxes using our business phone while on our mobile device or desktop computer.
What do you dislike about the product?
Honestly, there's not much to dislike about this program. It's been so useful for our company!
What problems is the product solving and how is that benefiting you?
This has been so useful in taking after-hours phone calls. When we are not in the office we can forward business calls to our mobile device and make outgoing calls, as well.
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