RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,253 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great for remote office use
What do you like best about the product?
Can be used anywhere and is great on IOS
What do you dislike about the product?
A little glitchy and is a little delayed on my phone
What problems is the product solving and how is that benefiting you?
Can be used from anywhere, ensuring calls are never missed
Recommendations to others considering the product:
Great resource for multiple employees
Works well, when it works
What do you like best about the product?
RingCentral offers great options for calling, texting, conference calls, and sending faxes.
What do you dislike about the product?
RingCentral regularly shuts down without any warning.
What problems is the product solving and how is that benefiting you?
RingCentral offers us great ways to communicate with our customers.
Virtual Office at affordable price
What do you like best about the product?
Configurable, powerful, sophisticated, at an affordable cost.
What do you dislike about the product?
I can't think of much I dislike about this solution. I have been using it for years without a glitch.
What problems is the product solving and how is that benefiting you?
Handling phone calls to me and my team. Toll-free vanity line. Fax-in and Fax-out capability. My team can re-rout calls between each other, set-up a hunt-group (ringing different phones in sequence or parallel, and set up custom announcements. We can also use a follow-through to a regular or cell phone number of intercept the call via an app on the computer or smart-phone..
Recommendations to others considering the product:
As a small business you can not go wrong with this virtual phone system. It has all the needed bells and whistles and is affordable,
Horrible Service
What do you like best about the product?
Affordable for our business for a team of 20 employees, and worked well for the first month
`
`
What do you dislike about the product?
We had various issues with our services and weren't able to get it fixed. We recently decided to cancel our service.
What problems is the product solving and how is that benefiting you?
We were about to setup an auto attendant, different lines for each employees, and a system for each department.
An Anywhere Phone System
What do you like best about the product?
It goes where you go. From the office, app or desktop. It's a phone system for today's business.
What do you dislike about the product?
I think that RingCentral over the year's has enhanced the product.
What problems is the product solving and how is that benefiting you?
The need to be in constant contact and reachable at all times.
Recommendations to others considering the product:
A great phone communication service.
Fairly robust once implemented. Can be difficult to set up.
What do you like best about the product?
Once connection was established it was easy enough to gain mouse control, and more often than not was pretty stable and not very resource heavy on use connections/computers. Annotations worked well with it although there could be more variety with potential premade annotations.
What do you dislike about the product?
Found it somewhat difficult for end users to be able to establish the screen share. Business dealt with users who were not particularly tech savvy and have to provide very specific instructions in order to screenshare.
What problems is the product solving and how is that benefiting you?
We use it to establish remote control of client machines in order to assist with troubleshooting
Recommendations to others considering the product:
Make sure users go over preference settings otherwise it can be clunky
Love it
What do you like best about the product?
I love ringcentral. It really gives us the ability to be connected and still be virtual. We dont need to worry about hardware, so it makes things easier and gives peace of mind
What do you dislike about the product?
The price. I just wish it was a little less expensive.
What problems is the product solving and how is that benefiting you?
We have virtual employees and employees that travel a lot. It gives them a phone extension without actually having to have a desktop phone.
Good Phone Option w/Suboptimal Customer Support
What do you like best about the product?
Sound quality is great, it's nice to be able to receive my calls on either my computer, or pushed to my cell phone. Texting is easy, and it's nice to get my voicemails to my email. As well, it's a plus with a business being able to type an employees name and have it pull up their extension to be able to call or forward a call to them. As a business phone service, at least for a small business with only about 20-30 employees, it works well enough for the money with not much for other good options out there.
What do you dislike about the product?
Customer support is iffy, often it takes awhile for an issue to be solved, only to not have it be solved in the end of things. It took almost two weeks to solve an issue with having customers dial in, select an extension, and have it forward to the right person. It still acts up, but seems to at least work 90% of the time. As well, I wish there was a way to turn off email notification for texts, especially with a back and forth conversation, it's very annoying to have 30 emails in a 10 minute span all for text messages I'm reading as they come in.
What problems is the product solving and how is that benefiting you?
Allows us to have a dedicated business line with each department having specific extensions that get forwarded to the proper people. Conferencing is easy, and call forwarding is a cinch if someone calls in to the wrong extension. It allows us all to connect our separate offices easily and keeps communication to a maximum. For the most part you can just set it up and let it run which means less tinkering with only changes needing to be done when extensions/users get added. The price is relatively good for what you get and helps us keep in budget while accomplishing what we need.
Recommendations to others considering the product:
If you can't afford a much more expensive software, this is the best budget conscious option out there after looking through many and making our decision. It does the job well enough and customer support at least attempts to help and fix your problems. If you need simple dial in, extension forwarding, with the option to text, this is the way to go.
Merchandising assisant
What do you like best about the product?
- being able to work remotely
- connecting with counterparts around the world (India)
- easy to navigate/operate
- being available on smartphone
- connecting with counterparts around the world (India)
- easy to navigate/operate
- being available on smartphone
What do you dislike about the product?
- smartphone takes a while to update calendar
- archive/delete button accidently hit on Gmail app (by the mark as unread button)
-
- archive/delete button accidently hit on Gmail app (by the mark as unread button)
-
What problems is the product solving and how is that benefiting you?
- being able to work remotely and always connecting/in contact with workplace
- seeing my calendar + reminders on my phone prior to my day
- communicating overseas (India)
- seeing my calendar + reminders on my phone prior to my day
- communicating overseas (India)
The Future of Work Phones
What do you like best about the product?
I like how I have my own phone number AND an extension. I also love how I can text and fax on my RingCentral app. Having these features combined into one program that I even download on my cell phone, making it so easy to communicate with my customers, and separate my work from my private life.
What do you dislike about the product?
Sometimes RingCentral lags, and I can't hear my customer or vice-versa. Sometimes the line has static, or the voice on the other end sounds warped. This is usually fixed if I hang up or call again, but it definitely gets annoying. The problems occur because Ring Central is connected through the internet, so if the internet is down, so is Ring Central.
What problems is the product solving and how is that benefiting you?
Ring Central benefits my business because now each person has their own direct work phone number, as well as their own extension. The app is easy to use, and shows text messages and voicemails which are easy to access. Ring Central is also integrated to other apps I used, such as Tenfold. Another cool feature that I have access to is that my phone is integrated with my manager's phone, so if someone calls him and he can't pick up my phone rings, and vice-versa.
Recommendations to others considering the product:
I recommend this product, but be patient in the beginning because there may be some issues to work out while getting it set up. The customer service is great though, and there are so many options with this product.
showing 1,141 - 1,150