What do you like best about the product?

The system will scale from 1 user to thousands and it includes all add on, SMS and MMS, app for any device, configure the entire system from the device.

What do you dislike about the product?

Some features cannot be locked down from the user, like cannot log out of a group with the handset, you must log in to do this and that means you can change settings.

What problems is the product solving and how is that benefiting you?

Enable businesses to have users connected to the company system to maintain a consistent image and enables the business to audit remote workers.

Recommendations to others considering the product:

The product is not perfect but after reviewing 20 other vendors on the market this product is difficult to beat.

What do you like best about the product?

RingCentral is an affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business.

What do you dislike about the product?

RingCentral is occasionally slow on my system (MacOS Sierra) and I sometimes miss calls because it is too slow to load. Using my mobile device in addition to my computer has helped with this, and I do believe that having an older computer is the problem more than the software itself.

What problems is the product solving and how is that benefiting you?

We were able to set up extensions for each part of our office with complete ease. We love how customizable it is and how user-friendly the interface is. It has competitive pricing and great customer service, and we've been very happy with our purchase.

Recommendations to others considering the product:

Make full use of the implementation support and user support they offer. RingCentral employees are friendly and very helpful.

What do you like best about the product?

I really like that you can choose to take calls from your desk phone or your cell phone. The app is easy to install and use. Its is very user friendly.

What do you dislike about the product?

I cant really think of anything specifically that I dislike about the program.

What problems is the product solving and how is that benefiting you?

It makes business mobile. You can take it anywhere. On your work desk, on your mobile device as well as home desktop.

What do you like best about the product?

I have to spend all day in meetings and RingCentral makes it so easy. Love the product and all the possible integrations

What do you dislike about the product?

At times we face connectivity issue and lot of echo

What problems is the product solving and how is that benefiting you?

Connecting with number clients and off shore teams virtaully was difficult and calling was another challenge. It makes conferencing so easy

Recommendations to others considering the product:

There are lots of business VoIP options out there and lots of them offer similar features and benefits and less cost than RingCentral. But nobody else has ALL of the features you will need

What do you like best about the product?

The bill is correct unlike AT&T. Better service than AT&T. Better options than AT&T. Do you see where I am going with this?

What do you dislike about the product?

Nothing Ringcenteral has met all my needs

What problems is the product solving and how is that benefiting you?

I can run my business from anywhere

Recommendations to others considering the product:

The hardest part is getting rid of your old phone. This is 2017 not 1980. Grow and change is good. Living in the past is not good.

What do you like best about the product?

It works well for our business situation, which is a 100% online company with employees scattered across various states. We can transfer calls to another employee even though the other employee may be on the other side of the country. The flow of the calls coming in can be changed as needed. Support has generally been helpful.

What do you dislike about the product?

Their setup screen/dashboard is confusing. Over time, I've gotten accustomed to it and can find things better. (Fortunately, they don't change things about every time you log in, like GoDaddy, where it requires a constant search of, "So where did they move that function?")

What problems is the product solving and how is that benefiting you?

We are a 100% online company with employees working out of their homes in various states. We needed a phone system that was unified, and RingCentral has solved that need. We have used RingCentral since we began the company six years ago.

I have a desk phone that RingCentral supplied (I probably bought it, but at any rate, it came from them and has their brand name on it). This is a VoIP phone, and I have a slow internet speed (3.5 Mbps download), so if I'm opening a web page while on the phone, the phone connection stutters pretty badly. But if I'm only using the phone, it's fine (usually). The desk phone works very well for me, enabling me to keep work calls separate from personal calls. Well, I think you can do that by using the RingCentral app on your cell phone, but at any rate, I prefer having the desk phone when I'm working.

Each employee on the team has their own extension and their own set of rules, related to how phone calls should flow during their office hours and when they're out of the office. We use a receptionist service, so the calls first go to the employee, and if no response within the specified time, it then goes to the receptionist service (according to the flow we have set up in RingCentral). But there are seemingly endless ways you can have the calls routed. It can be confusing to figure out how to set up, but RingCentral support has always cheerfully helped me set up the pattern I'm looking for if things are not working the way I expect.

We use RingCentral for our fax number. Phone calls and faxes are logged in the portal so that we have a record for everything.

Those are the main things I've used RingCentral for. I haven't used the iPhone app much, basically because I do most phone calls from my desk phone, so I have no opinion to give of the iPhone app. At one point -- I think before I got the desk phone -- I tried to use the "soft phone" in the web portal, but the sound broke up so terribly that it was unusable. That was several years ago, so that may have been fixed since then; once I got my desk phone, I had no need for that anymore.

We have been looking into integrating RingCentral with Zoho (our CRM). It looks like it would be beneficial.

We have an account representative who calls quarterly to check on our needs and help where needed.

What do you like best about the product?

-Tons of features included in each plan
-Easy to use admin portal
-Reliable service and support

What do you dislike about the product?

-Lack of local dial-in numbers for conference calls in many area codes
-Doesn't work well with certain large scale fax machines

What problems is the product solving and how is that benefiting you?

-Complete and easy control of phone system/IVR for all members of the team despite virtual office setup

Recommendations to others considering the product:

There are lots of business VoIP options out there and lots of them offer similar features and benefits and less cost than RingCentral. But nobody else has ALL of the features you will need - regardless of the plan you choose - and the well-designed easy to use admin portal of RingCentral. When you consider those factors together RingCentral is easily worth the investment.

What do you like best about the product?

I love the mobile apps and software. The ability to answer calls from multiple phones including a mobile device. The ability to listen to voicemails via a mobile app or emails is great as well. I also enjoy the ability to send text messages, to make calls from your cell appear to be coming from your RingCentral number, and Glip, a communication and collaboration app which continues to improve and get better.

What do you dislike about the product?

Some of the apps, mobile and desktop apps, could use some improvement; they're a little clunky at times and not always designed great; Same with the web interface. While they could be designed better, they work fine and seem to steadily improving.

What problems is the product solving and how is that benefiting you?

We had an old phone system that crashed and could not be updated or programmed anymore. We were able to update our phone systems for much cheaper, using VOIP, and have flexibility for programming phones for our users and with user groups.

Recommendations to others considering the product:

Definitely worth switching. Very easy to set up and manage users and provides flexibility for users to be able to use their work number and extension from mobile devices, desktop, or a desktop phone. The same is also true for conference calls and faxes. Send faxes from your mobile device and also receive them on your mobile device as well. The same is true for conferences. Initiate conference calls and video conference calls from your desktop and mobile device as well. It's a modern solution for an ancient communication system.

What do you like best about the product?

The part that works for us is remote access to incoming faxes

What do you dislike about the product?

The once in a while glitches and the difficulty of getting things to work when you haven't needed to use certain features in a while.

What problems is the product solving and how is that benefiting you?

The ability to have multiple virtual office locations gives us the capability to serve a larger client base

Recommendations to others considering the product:

experiment with several providers

What do you like best about the product?

Utilizing the RingCentral App from my personal phone for business use

What do you dislike about the product?

My business acquires several phone accounts and I haven't figured out if there is a way to sign on to multiple accounts at once.

What problems is the product solving and how is that benefiting you?

Utilizing a business phone number from a personal phone. I am able to work from home remotely, which is a major benefit.

Recommendations to others considering the product:

Great for people who work remotely!