RingCentral
RingCentralReviews from AWS customer
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Ring Central is Phone System in the Modern World
What do you like best about the product?
I love the mobile apps and software. The ability to answer calls from multiple phones including a mobile device. The ability to listen to voicemails via a mobile app or emails is great as well. I also enjoy the ability to send text messages, to make calls from your cell appear to be coming from your RingCentral number, and Glip, a communication and collaboration app which continues to improve and get better.
What do you dislike about the product?
Some of the apps, mobile and desktop apps, could use some improvement; they're a little clunky at times and not always designed great; Same with the web interface. While they could be designed better, they work fine and seem to steadily improving.
What problems is the product solving and how is that benefiting you?
We had an old phone system that crashed and could not be updated or programmed anymore. We were able to update our phone systems for much cheaper, using VOIP, and have flexibility for programming phones for our users and with user groups.
Recommendations to others considering the product:
Definitely worth switching. Very easy to set up and manage users and provides flexibility for users to be able to use their work number and extension from mobile devices, desktop, or a desktop phone. The same is also true for conference calls and faxes. Send faxes from your mobile device and also receive them on your mobile device as well. The same is true for conferences. Initiate conference calls and video conference calls from your desktop and mobile device as well. It's a modern solution for an ancient communication system.
An integral part of our business
What do you like best about the product?
The part that works for us is remote access to incoming faxes
What do you dislike about the product?
The once in a while glitches and the difficulty of getting things to work when you haven't needed to use certain features in a while.
What problems is the product solving and how is that benefiting you?
The ability to have multiple virtual office locations gives us the capability to serve a larger client base
Recommendations to others considering the product:
experiment with several providers
RingCentral Review
What do you like best about the product?
Utilizing the RingCentral App from my personal phone for business use
What do you dislike about the product?
My business acquires several phone accounts and I haven't figured out if there is a way to sign on to multiple accounts at once.
What problems is the product solving and how is that benefiting you?
Utilizing a business phone number from a personal phone. I am able to work from home remotely, which is a major benefit.
Recommendations to others considering the product:
Great for people who work remotely!
Works well
What do you like best about the product?
The integration with our email along with the chat tech support
What do you dislike about the product?
Trying to install the phones/computer was a little clunky - the guides were not super helpful but managed to get all users up and running
What problems is the product solving and how is that benefiting you?
Cloud based phones
Office Manager
What do you like best about the product?
I like the ease of use both in and out of the office. We love that you can access it from everywhere, our homes, our cell phones(on the app), and at the office whether we're at our desks or not!
What do you dislike about the product?
We don't seem to run into any issues with Ring Central, we have more problems with the internet providers.
What problems is the product solving and how is that benefiting you?
We are solving being away from the office by having access everywhere
Recommendations to others considering the product:
WE love this software! Everyone in our office loves it, the ease of use is really important to us.
RingCentral Review
What do you like best about the product?
I like the ability to have calls routed to cell phones when out of the office.
What do you dislike about the product?
Major issue with RingCentrl is their customer service. One of the worse we have ever dealt with.
What problems is the product solving and how is that benefiting you?
we are able to help businesses get away from the traditional line and decrease cost.
Recommendations to others considering the product:
For the end user its not a big deal because the integrator takes on all the responsibilities such as our company does for our clients. The product works great however when it comes to getting support, it seems to be a problem.
That being said, consider working with a Technology Partner and having them manage your account for you.
That being said, consider working with a Technology Partner and having them manage your account for you.
Robust phone manager
What do you like best about the product?
Being able to use the same phone number across multiple devices, and have access to all of my messages and faxes.
What do you dislike about the product?
The set up and customizations can be slightly tedious and can change the ways calls are handled if not set up properly.
What problems is the product solving and how is that benefiting you?
Not having to give out personal cell umber info, yet be able to receive calls on my personal cell.
Using RingCentral
What do you like best about the product?
RingCentral is one of the only services that I have used that offer SMS Text, outbound/inbound phone calls, as well as E-Fax. Additionally, they are always available if you ever need assistance from their customer service team.
What do you dislike about the product?
Sometimes they have glitchy issues but they generally get resolved quickly. Originally I thought they were glitchy all the time but after exploring other providers they offer all the features and are generally on point. You have to be careful about forwarding phone calls to multiple lines as the connection can get bad.
What problems is the product solving and how is that benefiting you?
We are using RingCentral as our base phone system, they have mobile apps, softphones on the computer and physical phones if needed. We use them for E-fax as well and if needed you can use their feature for internal team use. RingCentral has all the features you would expect from a phone provider compared to most other services.
Recommendations to others considering the product:
We use RingCentral as our base provider but for call analytics and and tracking we use CallRail. This way it we can keep RingCentral as our base/personal phone numbers separate from our marketing numbers that we track for business purposes.
Best Company to setup your office phone.
What do you like best about the product?
I love the fact that you are able to switch office location from one area to another and have your phones back up and running in no time. Unlike some other phone companies who will take weeks to get a technician to come do your installation. RingCentral Supports an IVR (Automated system) that you can setup for your callers to choose different extensions etc. You an access your voice mails easily. You could even setup a mobile app that routes calls from your extension to you mobile phone just in case you have to be on the road.
What do you dislike about the product?
RingCentral is not the cheapest solution to your phone problems so if you are strap for cash it might seem a little costly.
What problems is the product solving and how is that benefiting you?
This has reduced the setup time are relocation. We did not have to wait an extended time to get our system up and running. It is VOIP (Voice Over IP) the need to have several phone lines from a phone company was not necessary.
Great VOIP Solution
What do you like best about the product?
Ability to add extensions for multiple staff members with the flexibility for each to set open hours, call forwarding to mobile, personalized greetings and vacation settings.
What do you dislike about the product?
The menus are deep and knowing how and where to go can be difficult in the beginning.
What problems is the product solving and how is that benefiting you?
Our staff was very mobile and not everyone had a desk. Ring Central allowed staff to receive calls no matter where they worked and to make calls via the app without exposing their personal phone number.
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