RingCentral
RingCentralReviews from AWS customer
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almost there!
What do you like best about the product?
great VOIP solution for all of your needs. Service is stable and works well except for one issue with the on hold music.
What do you dislike about the product?
Clients are unable to upload a marketing message loop which can be used to sell to clients on hold. You are forced to just put an audio file which will keep playing the same message over and over again from the beginning. This can be irritating and does not change over time.
What problems is the product solving and how is that benefiting you?
how to cross sell products to clients on hold
Ring Central - Not What I Expected
What do you like best about the product?
RingCentral has a great concept. The idea that you can have multiple users, simul-ringing to those users, so the clients never reach a voicemail, is great. Being able to text and make calls from the computer is great, too.
What do you dislike about the product?
We've unfortunately had nothing but problems since signing up. The app on the phone only works half the time. The app on the computer and the app on the phone, if on at the same time, create errors where if I answer on the phone, the computer is still ringing and sends people to voicemail. I've had to have my extension deleted and a new one created because the extension was "corrupted." When I asked why, they couldn't give me a reason, they just said it happens sometimes but it's rare. My voicemail wasn't working for a long time, it kept going to the computer generated voicemail. We wanted personalization so people didn't feel like they were calling a corporation and it took weeks to get this right. I have had situations where I don't get a phone call at all, neither the app on my phone or the desktop app will ring at all. Every time I need to contact customer service, they're great, but it's a lengthy call and I shouldn't need to call them as often as I have. Plus, the system in general is confusing and not super user friendly. We signed up and I had to wait 2 weeks to get the introductory webinar to teach me how to use everything. During that call, he couldn't teach me what I needed to know in 1 hour so I had to schedule a 2nd call. We missed out on a listing during this transition because a call came through that we never received and went into a voicemail box we hadn't set up yet so it wasn't being check. By the time we got to the voicemail (1 day later) the people had already hired another agent. I also drop calls, a lot, which I think has more to do with my wireless connection than anything but it would be great if the apps would automatically switch to my phone network if the signal fades on the wireless end.
What problems is the product solving and how is that benefiting you?
I work remotely from another state so this has solved the issue of needing a local number and being able to text and call right from my computer. If we could just get rid of these other issues, it would be great.
Recommendations to others considering the product:
Make sure you don't get rid of whatever system you are currently using before switching to RingCentral. It will definitely take you some time to set up your RingCentral account appropriately.
Works great for small businesses
What do you like best about the product?
I like that it always work and I have no issues with calling, phone tracking, inbound/outbound calls. I like that you can text from there and keep track of callers also.
What do you dislike about the product?
I do not like that there are sooo many updates. Please stop with the updates.
What problems is the product solving and how is that benefiting you?
With RingCentral it helps to keep track of call, check on the call logs for each employee, ect...
RingCentral - Good solution at a fair price
What do you like best about the product?
simple, easy to to use, works well, good QoS
What do you dislike about the product?
Nothing - the solution does what it promises
What problems is the product solving and how is that benefiting you?
We use RingCentral primarily for company (<100 staff) phone service in US and several overseas locations, and video conferencing.
RingCentral Review
What do you like best about the product?
I enjoy the RingCentral app which can be used right from your phone.
What do you dislike about the product?
The connection and quality is sometimes unreliable
What problems is the product solving and how is that benefiting you?
We our solving better communication with our customers and partners.
Recommendations to others considering the product:
The price is great however, integrations and connection are important to consider.
internet phones
What do you like best about the product?
It connects well with the CRM and tracks the time and amount of phone calls made, making it easy to set and reach the goals within your metric settings.
What do you dislike about the product?
It is a very unstable product. Sometimes the connection is so bad that the other person tells me that they couldn't understand a word I said in a voicemail. Also the connection between ring central and the CRM software is constantly needing to be re-connected. The ear piece is not always the most comfortable and microphone makes you sound like you are underwater at times. Constantly goes offline in the the middle of a conversation.
What problems is the product solving and how is that benefiting you?
Right now the only benefit that has been realized is that it is the best product on the market and I use that term loosely.
Recommendations to others considering the product:
Do your research first and see if there is another system out there with a better track record
Complicated to use
What do you like best about the product?
Easy to access voicemails online or through the internet
What do you dislike about the product?
Not easily used across different platforms
What problems is the product solving and how is that benefiting you?
centralized phone service
Recommendations to others considering the product:
Make sure you understand the different capabilities and how to manage them. Train staff on how to use it.
Good but could be better
What do you like best about the product?
I like that it's very flexible since you are able to take calls on mobile or on a designated phone.
What do you dislike about the product?
I dislike that when the app is not open on mobile, when a call is forwarded there's no way to tell if the call is coming from a call forwarded from Ring Central or a private call from someone calling the cell phone/mobile directly.
What problems is the product solving and how is that benefiting you?
The problem we were able to solve by using Ring Central is that we are now able to telecommute without having to worry about missing calls on a line land in the office. It has allowed our employees to have flexible workplaces.
Great service, tons of features, which is good but can be overwhelming.
What do you like best about the product?
I can create virtually any scenario for call routing.
Very affordable 800 vanity number
Includes Fax capability.
Very affordable 800 vanity number
Includes Fax capability.
What do you dislike about the product?
Complex management interface. Calls don't always route the way I thought I set them up.
What problems is the product solving and how is that benefiting you?
Needed an 800 number
Needed that to be routed to multiple people in different locations so it could always be answered.
Fax number was a bonus.
Needed that to be routed to multiple people in different locations so it could always be answered.
Fax number was a bonus.
Recommendations to others considering the product:
I like this software, it does what I need. However if you are a google apps user & your needs are minimal, I would definitely check out Dialpad (formerly "switch").
Review for RingCentral
What do you like best about the product?
Customization for each user that the user can set up themselves. Call logs, call recording, multiple ways to handle calls
What do you dislike about the product?
Not always as intuitive as it should be. For example, setting up a new user with a new phone is not intuitive. They are multiple ways you think would be right, but only one is right and won't charge you more.
What problems is the product solving and how is that benefiting you?
We wanted to be able to track and record calls, along with having a more reliable phone system. Our agents can take calls on their mobile using the app, on their computers, or on their phones. The texting feature has been wonderful also.
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