RingCentral
RingCentralReviews from AWS customer
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Average platform for calls and call monitoring
What do you like best about the product?
What I like best about RingEX is the ability to monitor calls and listen back to recordings.
What do you dislike about the product?
I dislike the overall dashboard and how long it takes to navigate back and forth between tasks/actions. I don't think it's great for multitasking
What problems is the product solving and how is that benefiting you?
I use it to make calls all day long
Ring
What do you like best about the product?
Utilizing the queue, transfers are easy, and call from my computer and shows our company phone number rather than the direct line.
What do you dislike about the product?
Not being able to text since a lot of our patients would rather that option.
What problems is the product solving and how is that benefiting you?
Utilizing the queue feature has been awesome!
Performance evaluation
What do you like best about the product?
Easy calls to make and multiple options to connect
What do you dislike about the product?
Message from AI taking notes as it confuses me the moment the other person answers
What problems is the product solving and how is that benefiting you?
Well, the confusion doesn't benefit me, but it hasn't been anything too serious.
Reliability & Uptime
What do you like best about the product?
Built-in team chat with file sharing, pinned threads, and task management features
What do you dislike about the product?
Complexity for Small Teams and Plan Limitations & Cost Structure
What problems is the product solving and how is that benefiting you?
Phone, chat, video, SMS, fax, and messaging
RingEX User Review
What do you like best about the product?
That I have a dialer integrated to my CRM
What do you dislike about the product?
I cant use it as a CRM per se and some international messaging doesnt come through
What problems is the product solving and how is that benefiting you?
a platform integrated to my CRM directly and it allows to set up meetings through there
RING CENTRAL REVIEW
What do you like best about the product?
What I like best about RingEX is its all-in-one unified communication system. It allows me to make and receive calls, send messages, hold video meetings, and manage voicemails all in one platform. The interface is user-friendly and works seamlessly across desktop and mobile devices. The call quality is consistently clear, and the integrations with tools like Microsoft Teams and Google Workspace save a lot of time. It’s especially helpful for remote teams, making collaboration smooth and efficient no matter where you are.
What do you dislike about the product?
One thing I dislike about RingEX is that the mobile app can sometimes be laggy or slow to sync with recent activity, especially when switching between devices. There are occasional glitches with call forwarding or voicemail notifications not appearing right away. While the platform is feature-rich, the number of settings and options can feel overwhelming at first, especially for new users. Some advanced features also require a bit of a learning curve or technical support to configure properly.
What problems is the product solving and how is that benefiting you?
RingEX has solved the challenge of fragmented communication in our team. Before, we had to juggle between multiple apps for calls, messaging, and meetings. With RingEX, everything is centralized—voice, video, SMS, and team messaging—making it easier to stay connected and organized. It also helps manage remote work efficiently, allowing seamless communication across different locations and time zones. The ability to access the platform on both mobile and desktop ensures I never miss important updates or calls, which has improved our responsiveness and overall productivity.
The platform is reliable, user-friendly, and has significantly improved our team’s communication.
What do you like best about the product?
I love how user friendly it is. As well as its reliability. You can communicate without interruptions.
What do you dislike about the product?
I would say the mobile app performance could be improved, as it occasionally lags. Another downside is their customer support, which hasn’t always been responsive or helpful.
What problems is the product solving and how is that benefiting you?
Communication. It helps me to stay connected, especially when working remotely
Ring EX Delivers Next-Level Home Security
What do you like best about the product?
What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day.
What do you dislike about the product?
One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow.
What problems is the product solving and how is that benefiting you?
RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access.
This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day.
This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day.
Great solution for my Customer Service and Tech Support teams
What do you like best about the product?
Easy to use interface, AI notes features, etc
What do you dislike about the product?
Some metrics I would like to see that do not seem to be available
What problems is the product solving and how is that benefiting you?
Integration of multiple call centers into one platform. Provides AI recaps of conversation and the ability to record conversations for future review.
Ricng Central is excelent for service based business
What do you like best about the product?
continue advence in technology and servicess
What do you dislike about the product?
cost is not the best and might be limited in Canada
What problems is the product solving and how is that benefiting you?
cometimes to complex to handle for not technical person
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