RingCentral
RingCentralReviews from AWS customer
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Feature Rich
What do you like best about the product?
Lots of features that allow flexibility. The app gives everyone in the office the freedom to not be teathered to a desk phone.
What do you dislike about the product?
Getting set up too much longer than expected
What problems is the product solving and how is that benefiting you?
Port over scheduling
Love RingEX!
What do you like best about the product?
Its so easy to use and all the information is available and straightforward to troubleshoot.
What do you dislike about the product?
I like everything about it, truly! Sometimes the limit on number of logins can be annoying but that doesnt happpen often.
What problems is the product solving and how is that benefiting you?
manageing call volume and having necessary info provided when i receive a guest or owner call
I love RingCentral Support
What do you like best about the product?
User friendly and support. I like their AI.
What do you dislike about the product?
The cost is too much. I have not tried the AI receptionist yet.
What problems is the product solving and how is that benefiting you?
I haven't had any problems with Ring EX.
Great application
What do you like best about the product?
We are able to make calls and texts to candidates and clients with ease. The implementation is easy and admin usage is good
What do you dislike about the product?
It is difficult getting in touch with the TCS team and even customer service. Wait time is too long
What problems is the product solving and how is that benefiting you?
We are able to get all our recruiters to use the call system. The app is also easy to use and helps connect away from a computer. Texts are also simple to send.
Easy to use the app.
What do you like best about the product?
Ring central has a call record where you can playback the call.
What do you dislike about the product?
Sometimes when we call to the other country it appears Rusian number, thats why sometimes they don't want to answer.
What problems is the product solving and how is that benefiting you?
Sometimes when there was a complaint from customer, we end up checking the log calls and help me prove that the problem was not on my end.
Unreliable and Disruptive Experience with No Timely Support
What do you like best about the product?
RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid.
What do you dislike about the product?
The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating.
What problems is the product solving and how is that benefiting you?
RingEX is intended to streamline communication and support processes by centralizing calls, messages, and video meetings into a single platform. Initially, it helped reduce the number of tools we had to manage and improved internal collaboration. However, due to recent unresolved issues, the benefits have drastically diminished.
Great Customer Service!
What do you like best about the product?
The rep that helped trouble shoot the issue was very knowledgeable and patient. Had many questions & he took his time with making sure I understood everything.
What do you dislike about the product?
Nothing! The experience was a great one!
What problems is the product solving and how is that benefiting you?
The ease of connecting with peers multiple ways.
Powerful Platform with Terrific Support
What do you like best about the product?
The portal has an expansive functionality.
What do you dislike about the product?
It can be difficult to find the location of whatever it is that needs to be changed.
What problems is the product solving and how is that benefiting you?
The cost of our phone system is lower and we do not need an in-house phone tech to handle it.
Very best application for calling and texting
What do you like best about the product?
I like the Ringcentral ,because they voice clearity is so good.
What do you dislike about the product?
I dont think that there is any things to dislike.
What problems is the product solving and how is that benefiting you?
We needs to call everyday to candidates for recruiting. so everyday we makes call . Ringcentral has solved our problem as there sound clearity is so nice. no downtime. always found 100 % uptime. support is great.
Ring Ex review
What do you like best about the product?
The voice and video quality was absolutely amazing 😍 love and easy to use
What do you dislike about the product?
Nothing was disliked by me by using ringex it was an amazing tool
What problems is the product solving and how is that benefiting you?
Easy way to communicate and connect with the loved once and professionals
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