RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,300 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use and Implement, But Support Needs Improvement
What do you like best about the product?
Ease of use and implementation. Onboarding additional users is easy too
What do you dislike about the product?
It can be very difficult to get support.
What problems is the product solving and how is that benefiting you?
It has lowered our cost for our call center and it super easy to onboard new users.
Super Easy to Use, But Reporting Needs Improvement
What do you like best about the product?
Easy of use. Being able to find things fast and easy.
What do you dislike about the product?
Basic reporting, unable to get all details needed.
What problems is the product solving and how is that benefiting you?
Allowing us to get intake calls fast and easy
User-Friendly UI and Great Support, Minor Annoyances
What do you like best about the product?
UI is very good, user friendly. Easily manageable. Support team is good as well.
What do you dislike about the product?
The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website.
What problems is the product solving and how is that benefiting you?
Having fax, call, and video features all integrated in one platform is very convenient.
Seamless Experience and Voicemail Texts Make It a Winner
What do you like best about the product?
Seamless experience and voicemail texts.
What do you dislike about the product?
There is nothing that I don't like about the service.
What problems is the product solving and how is that benefiting you?
Ringcentral has been great at fixing all problems anytime I've called
Outstanding Customer Service, Great Product
What do you like best about the product?
Customer Service is always friendly and helpful
What do you dislike about the product?
Enabling the text messaging feature is a bit daunting
What problems is the product solving and how is that benefiting you?
Before we started using RingEx, we only had a single phone number, so I was responsible for answering every call. Now, customers are able to reach employees directly, which has made communication much more efficient.
User-Friendly with Great Voicemail Features, But Holiday Updates Are Tedious
What do you like best about the product?
easy to use system with our staff - love the feature being able to have voicemails sent to email formate
What do you dislike about the product?
the hardest part about the system is when I have to change the voicemail messages for holiday times . there are so many steps involved
Also I still have figured out how to change the on hold music when transferring to specific extenstions
Also I still have figured out how to change the on hold music when transferring to specific extenstions
What problems is the product solving and how is that benefiting you?
Recently I called that no all our voice mail messages are being transcribed into email format . Unsure why this is happening
Seamless CRM Integration Makes All the Difference
What do you like best about the product?
Integration to my CRM and call transportation
What do you dislike about the product?
the sms cap, hope to get unlimited texts soon
What problems is the product solving and how is that benefiting you?
call queue, mass text with my crm
User Friendly and Easy to Use
What do you like best about the product?
Ring Central is straightforward to use and provides a variety of features, including texting, faxing, and phone calls, among others.
What do you dislike about the product?
I’m not happy that the fax history disappears after a certain period. It would be better if the records stayed available for longer.
What problems is the product solving and how is that benefiting you?
Ring Ex has been helpful for me because it allows me to make calls from my work number directly on my computer, even when I am not near my phone. The text feature also enables me to connect with more patients, making communication much easier.
Easy to use but lacks useful features
What do you like best about the product?
it is easy to use and easy to update. we use it for our oncall rota
What do you dislike about the product?
it is very basic and doesn't offer video calling or an option to view the number ringing if you miss the call
What problems is the product solving and how is that benefiting you?
it is our source of providing our on call rota making it an easy process for clients to call through
Happy customer
What do you like best about the product?
Customer service has been a good experience. I'm also really happy with the app and how easy it is to use.
What do you dislike about the product?
Dashboard can be a little confusing at but once you get used to the layout it works well.
What problems is the product solving and how is that benefiting you?
Everything has been good. We had this service for over 8 years.
showing 171 - 180