RingCentral
RingCentralReviews from AWS customer
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A MUCH NEEDED CHANGE
What do you like best about the product?
All our phone system needs in one place, there's so much that can be added or removed if need be, the customer service is amazing and all issues are resolved immediately and efficiently each time. Being able to also have the phone app on the mobile and answer even if we are away from the office is amazing. Easy to use that not much onboarding is needed.
What do you dislike about the product?
When I find something I'll definitely let you know ;-)
What problems is the product solving and how is that benefiting you?
I've so far only experienced problems with not knowing how to access a feature. Not the feature is not available but just me learning how to access it.
Need to Get Up To Date with AI
What do you like best about the product?
I have used Ring Central in the most basic way for over ten years. Each year something new comes out - I'm interest in the AI receptionist and need help. After today - I'll try it.
What do you dislike about the product?
Nothing yet except I haven't taken the time to figure this all out.
What problems is the product solving and how is that benefiting you?
I'll soon find out
Everything that you need in one platform
What do you like best about the product?
We still use fax because our line of business, and having the fax feature is nice
What do you dislike about the product?
Not everyone can see the faxes. It is only to one user and that is it.
What problems is the product solving and how is that benefiting you?
We have multiple offices, and it let us know who is on the phone or away from their desk
Long Term Solution & Innovative
What do you like best about the product?
I love that they are innovative and offer products that are relevant to the times. We use phones, fax and AI every day. We've integrated it into our website and continue to take advantage of the technology solutios.
What do you dislike about the product?
Our rep doesn't always reply but I can always get ahold of customer service!
What problems is the product solving and how is that benefiting you?
It will solve the problem of not being available to clients and prospects around the clock.
Solved our calling and texting problem .Thanks Ringcentral
What do you like best about the product?
The 100% recording feature is good. recording features are also very good.
What do you dislike about the product?
all are good and i dont think that there is any issue .
What problems is the product solving and how is that benefiting you?
We were previously using Vonage and vonage was not providing texting . Now Ringcentral is working fine and also they are providing texting features
Predatory billing policies
What do you like best about the product?
there customer service is offshore and ineffective
What do you dislike about the product?
the company was billing me $24.55 a day for spam voicemails and refused to disallow voicemail and refused to refund me. Zoom calls is a much better alternative
What problems is the product solving and how is that benefiting you?
voip calling and no other servcies
Great application callling and texting
What do you like best about the product?
Calling and texting are great.RingCentral has 100 % uptime and great voice clarity.
What do you dislike about the product?
I don't think that there any anything to dislike.
What problems is the product solving and how is that benefiting you?
RingCentral has solved our calling and texting issue. Thanks Ringcentral.
A Great Virtual Phone System
What do you like best about the product?
I love the fact that all of our office staff can download the app on their personal phone. allowing us to be mobile, while still able to provide customer support to customers. It was really easy to install as well, and port our other cellphone to your system.
What do you dislike about the product?
There is nothing I don't like. I researched 4 other companies and none of them compared to Ring Central's feature and ease of use.
What problems is the product solving and how is that benefiting you?
It solves our office communication. We started with 3 employees and now have over 20 field and 5 office workers. We needed an office phone that ring to all office staff, had a voicemail for customers to leave messages. Also within the app we can message each other to ask questions, provide screenshots, etc.
1st Class Network and service
What do you like best about the product?
The ease of use and the advanced features
What do you dislike about the product?
It would be nice to be able to different plans on the same account
What problems is the product solving and how is that benefiting you?
RingEX makes it easy for us to work remotely and mobile
Great service!
What do you like best about the product?
Customer support is always responsive and quick. Service is great and the platform is easy to use and there are a lot of options in the admin portal.
What do you dislike about the product?
Sometimes it can be a little touchy, but overall we have a great experience.
What problems is the product solving and how is that benefiting you?
Customer service and phone call recordings.
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