RingCentral
RingCentralReviews from AWS customer
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Reliability & Uptime
What do you like best about the product?
Built-in team chat with file sharing, pinned threads, and task management features
What do you dislike about the product?
Complexity for Small Teams and Plan Limitations & Cost Structure
What problems is the product solving and how is that benefiting you?
Phone, chat, video, SMS, fax, and messaging
RING CENTRAL REVIEW
What do you like best about the product?
What I like best about RingEX is its all-in-one unified communication system. It allows me to make and receive calls, send messages, hold video meetings, and manage voicemails all in one platform. The interface is user-friendly and works seamlessly across desktop and mobile devices. The call quality is consistently clear, and the integrations with tools like Microsoft Teams and Google Workspace save a lot of time. It’s especially helpful for remote teams, making collaboration smooth and efficient no matter where you are.
What do you dislike about the product?
One thing I dislike about RingEX is that the mobile app can sometimes be laggy or slow to sync with recent activity, especially when switching between devices. There are occasional glitches with call forwarding or voicemail notifications not appearing right away. While the platform is feature-rich, the number of settings and options can feel overwhelming at first, especially for new users. Some advanced features also require a bit of a learning curve or technical support to configure properly.
What problems is the product solving and how is that benefiting you?
RingEX has solved the challenge of fragmented communication in our team. Before, we had to juggle between multiple apps for calls, messaging, and meetings. With RingEX, everything is centralized—voice, video, SMS, and team messaging—making it easier to stay connected and organized. It also helps manage remote work efficiently, allowing seamless communication across different locations and time zones. The ability to access the platform on both mobile and desktop ensures I never miss important updates or calls, which has improved our responsiveness and overall productivity.
The platform is reliable, user-friendly, and has significantly improved our team’s communication.
What do you like best about the product?
I love how user friendly it is. As well as its reliability. You can communicate without interruptions.
What do you dislike about the product?
I would say the mobile app performance could be improved, as it occasionally lags. Another downside is their customer support, which hasn’t always been responsive or helpful.
What problems is the product solving and how is that benefiting you?
Communication. It helps me to stay connected, especially when working remotely
Ring EX Delivers Next-Level Home Security
What do you like best about the product?
What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day.
What do you dislike about the product?
One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow.
What problems is the product solving and how is that benefiting you?
RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access.
This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day.
This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day.
Great solution for my Customer Service and Tech Support teams
What do you like best about the product?
Easy to use interface, AI notes features, etc
What do you dislike about the product?
Some metrics I would like to see that do not seem to be available
What problems is the product solving and how is that benefiting you?
Integration of multiple call centers into one platform. Provides AI recaps of conversation and the ability to record conversations for future review.
Ricng Central is excelent for service based business
What do you like best about the product?
continue advence in technology and servicess
What do you dislike about the product?
cost is not the best and might be limited in Canada
What problems is the product solving and how is that benefiting you?
cometimes to complex to handle for not technical person
Feature Rich
What do you like best about the product?
Lots of features that allow flexibility. The app gives everyone in the office the freedom to not be teathered to a desk phone.
What do you dislike about the product?
Getting set up too much longer than expected
What problems is the product solving and how is that benefiting you?
Port over scheduling
Love RingEX!
What do you like best about the product?
Its so easy to use and all the information is available and straightforward to troubleshoot.
What do you dislike about the product?
I like everything about it, truly! Sometimes the limit on number of logins can be annoying but that doesnt happpen often.
What problems is the product solving and how is that benefiting you?
manageing call volume and having necessary info provided when i receive a guest or owner call
I love RingCentral Support
What do you like best about the product?
User friendly and support. I like their AI.
What do you dislike about the product?
The cost is too much. I have not tried the AI receptionist yet.
What problems is the product solving and how is that benefiting you?
I haven't had any problems with Ring EX.
Great application
What do you like best about the product?
We are able to make calls and texts to candidates and clients with ease. The implementation is easy and admin usage is good
What do you dislike about the product?
It is difficult getting in touch with the TCS team and even customer service. Wait time is too long
What problems is the product solving and how is that benefiting you?
We are able to get all our recruiters to use the call system. The app is also easy to use and helps connect away from a computer. Texts are also simple to send.
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