RingCentral
RingCentralReviews from AWS customer
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Nice upgrade from previous CRM
What do you like best about the product?
Very complete, good quality of calls and a lot of features!
What do you dislike about the product?
there was one occasion that the service stopped working.
What problems is the product solving and how is that benefiting you?
Connecting overseas crews and controlling all the calls
Easy to use with the best mobile app!
What do you like best about the product?
RingEX sofftware is easy to use and manage with confidence in their portal. Their mobile app is the best phone system app I have ever used.
What do you dislike about the product?
Very few downsided. It would be nice if they had a mobile app for account management.
What problems is the product solving and how is that benefiting you?
They are solving the ease of use for our employees by using the software on their computer and mobile phone. Going to a new phone system is scary but training was a breeze and our employees love it!
RingEX is simple to deploy, will be integral in our company communication portfolio moving forward.
What do you like best about the product?
RingEx is very easy to use. There is minimal programming that helps with the ease of implmentation even though the application still has a full client feature set. Our experience with RingEX customer support has been a positive one. The product is simple to deploy very user friendly.
What do you dislike about the product?
There are some prgramming steps related to transitioning customers from another RIngCentral partner to our account required us to work with RingCentral support as this process is not allowed outside of RingCentral support.
What problems is the product solving and how is that benefiting you?
The main problem that RingEX addresses is the need for a one stop shop for our customer's communication needs.
Calling customer service is a breeze!
What do you like best about the product?
By far, the customer service is above and beyond. Setup, especially, can be hard when a new employee comes on. But the operators are highly knowledgable.
What do you dislike about the product?
Some user options are difficult to master, but after a while you understand.
What problems is the product solving and how is that benefiting you?
I haven't had many issues, if I do I call customer service.
Transition from Mitel was easy
What do you like best about the product?
We transitioned to Ring Central from Mitel and it went great. The preparation that was done in advance by RC team and the support we recieved after made it a smoth transition for all of our staff spread across our offices and those working remotely as well. The admin portal had been much easier for me to use as well especially when dealing with the call routing changes.
What do you dislike about the product?
As a non-profit that has recently had a reduction in funding and therefore had to close an office and layoff several employees, it would be appreciated if we could reduce the number of licenses we pay for before the contract is over.
What problems is the product solving and how is that benefiting you?
Better communications between staff. Flexibility between desk phone, soft phone and mobile app have been great for our staff that are on the move. Able to text our clients has improved follow-up responses.
Lead Telecom Analyst
What do you like best about the product?
Good response on time on support. Easy to find support.
What do you dislike about the product?
Better to improve documentation from the portal service.ringcentral.com and navigate to more > security & compliance > trust portal
What problems is the product solving and how is that benefiting you?
Improvde communication
Not what we expected
What do you like best about the product?
It integrates into Salesforce and offers multiple call platforms.
What do you dislike about the product?
Lack of cohesive customer support, lack of communication. It is not easy to implement and ensure it is integrated.
What problems is the product solving and how is that benefiting you?
Currently, it is allowing my company to make calls and that is it. There are multiple issues that are not resolved.
Weve been happy with RingEx
What do you like best about the product?
Really like some of the features especially being able to fax from extension.
What do you dislike about the product?
One thing I would like to see is speed dials for all of our "field" employees
What problems is the product solving and how is that benefiting you?
We have been able to set up call routing that allows us to have all of our Customer Service people engaged with our customers
Good service overall but, admin portal is a little difficult to use
What do you like best about the product?
Great receptionist, and now we implemented a phone tree. We use this every day, and our customers enjoy being able to get directly to the person they are calling.
What do you dislike about the product?
Admin portal is a little difficult to use.
What problems is the product solving and how is that benefiting you?
The new phone tree we put in place is helping our customers get to the right person the first time they call.
A Personal Customer Relationship Using Ring Central
What do you like best about the product?
I don't have my phone ringing all day. The option of multiple users is great for my business.
What do you dislike about the product?
I would like to see an AI chat bot for help on support. I am not dissapointed at all though.
What problems is the product solving and how is that benefiting you?
By allowing customers to reach our administration instead of ringing my phone all day.
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