RingCentral
RingCentralReviews from AWS customer
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The application is working great
What do you like best about the product?
No downtime . always working. and easy .
What do you dislike about the product?
application size is big .if you reduce.
What problems is the product solving and how is that benefiting you?
the calling problem has been solved using RingCentral.
Stable reliable solution
What do you like best about the product?
Versatility, customization. Robust admin control and at the same time easy interface
What do you dislike about the product?
Reliability in some ways, deactivation that requires to activate yet again
What problems is the product solving and how is that benefiting you?
Easy solution for quick calls setup
good application for use . No downtime . Everytime its working fine. We are using this application
What do you like best about the product?
Uptime is very great . the uptime is 100 %
What do you dislike about the product?
Heavy application. app size is big and its almost 300 MB
What problems is the product solving and how is that benefiting you?
calling issues has gone solved.
RingCentral has been great, systems are reliable, Lines you can set up are customizable.
What do you like best about the product?
I appreciate how many options are available to each line, whether it's setting up a voicemail rule, or changing users, the admin portal has a lot of options and even if they are confusing, Customer support is always available. I personally prefer working with Myles, He's professional, efficient and friendly and solves the problem every time.
What do you dislike about the product?
I'd say that the call wait times are sometimes longer than I'd like them to be.
What problems is the product solving and how is that benefiting you?
The newer features being implemented maybe something my company checks out once they are available, but we haven't had any major issues to "Fix".
had a bumpy start but overall has been a great move
What do you like best about the product?
ease of calling from any device, phone, computer, smart phone.
What do you dislike about the product?
its an expensive option compared to some other (inferior) options.
What problems is the product solving and how is that benefiting you?
we now have the ability to have our call center make and receive calls easily. our office staff is able to work remotely very easily with the phone number being portable.
Great platform with lots of valuable features
What do you like best about the product?
RingSense is one of the coolest features of RingEX. It is easy to use and gives great insights into your calls.
What do you dislike about the product?
Salesforce integration could use some work to allow the full feature set of RingSense.
What problems is the product solving and how is that benefiting you?
It allows for salesman to sell and not worry about taking notes as the AI assistant does that for you.
Ease of use
What do you like best about the product?
It is quite easy to use and settings can be changed according to your needs. The video and audio call quality is quite good. Support is easy to reach.
What do you dislike about the product?
It is great but sometimes there are issues with the calls incoming and breaking sounds which can normally be resolved very easily but calling support.
What problems is the product solving and how is that benefiting you?
it is helping us to manager calls and IVRs very easily. The system is quite easy to use.
Excellent Product and Top Notch support
What do you like best about the product?
RingEX has made communications for our firm extremely simple. Adding new user is a breeze and only takes a few minutes. User can install a desktop and mobile app so they are always available. Texting is also easy to use and the fax service is helpful to have.
The biggest plus as the IT admin for our firm is the wonderful tech support. I use the chat for support whenever I need help and the agents are all very knowledgeable. Most issues are solve in a matter of minutes.
The biggest plus as the IT admin for our firm is the wonderful tech support. I use the chat for support whenever I need help and the agents are all very knowledgeable. Most issues are solve in a matter of minutes.
What do you dislike about the product?
There is nothing that I dislike about RingEX.
What problems is the product solving and how is that benefiting you?
It handles all of our communication needs.
A New Joourney with RingCentral
What do you like best about the product?
Easy to use interface and simple menu makes it easy to find what you need. Tech support is extremely helpful and courteous. Coming from the Cisco world, it was an absolute pleasure to learn RingCentral. It is super easy and user-friendly ti utilize.
What do you dislike about the product?
I can't think of any downside to RingEX.
What problems is the product solving and how is that benefiting you?
RingCentral makes my job easy and helps me to be efficient. Being a Cisco CC and CUCM admin for many years, RingCentral is a breath of fresh air. RingCentral's upgrade process is automatic unlike other vendors in the market.
Best for Remote support
What do you like best about the product?
Best part of Ringcentral is reporting specially, live reports are best.
My team is remort support but this particular tool is an life saver.
Also want to call out support
My team is remort support but this particular tool is an life saver.
Also want to call out support
What do you dislike about the product?
So this is secondf year of the tool ans as such i did not find anything which was not there.
What problems is the product solving and how is that benefiting you?
Connecting with our customer
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