RingCentral
RingCentralReviews from AWS customer
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Smooth transition
What do you like best about the product?
Very user friendly, easy online account usage.
Friendly customer service.
Friendly customer service.
What do you dislike about the product?
Voicemail dial by name doesnt work properly.
What problems is the product solving and how is that benefiting you?
Spam callers.
RingCentral for your business
What do you like best about the product?
I like the flexibility of ring central and the wide variety of reports to evaluate my staff's effectiveness.
What do you dislike about the product?
Sometimes I wish it was easier to get support for my needs.
What problems is the product solving and how is that benefiting you?
Ring Central has allowed our organization that has multiple business to easily and effectively communicate with potential patients.
Review
What do you like best about the product?
I enjoy being able to set up multiple employees with phone numbers, to help protect their privacy with our clients.
What do you dislike about the product?
TCR processes are difficult to manage and complete.
What problems is the product solving and how is that benefiting you?
Helping keep our employees connected to our clients.
Good Connection
What do you like best about the product?
Personalisation of text messages and easy calls
What do you dislike about the product?
number ends up in spam usually when cold calling
What problems is the product solving and how is that benefiting you?
Connecting leads
I would definitely recommend RingCentral and excited to see what they bring to the table in 2025!
What do you like best about the product?
However, over the past few months, I’ve noticed significant improvements. RingCentral now provides dedicated account managers, which has been a game-changer. Their customer service is much more accessible and responsive. Additionally, their collaboration with Agency Zoom has been a great enhancement, and it’s clear they’re focused on consistently improving their product.
What do you dislike about the product?
My experience with RingCentral has been a journey. Initially, I faced significant challenges with their customer service. When I reached out for support, I often had to make multiple calls and express my frustrations before receiving help. It was frustrating to speak with several team members, none of whom seemed to know what was happening or what steps had already been taken. There was a clear lack of communication.
What problems is the product solving and how is that benefiting you?
RingEX is solving communication and workflow inefficiencies. By streamlining communication tools and providing seamless integration with platforms like Agency Zoom, it has eliminated the frustration of disjointed service and lack of coordination among team members. This benefits me by saving time, ensuring quicker issue resolution, and enhancing overall productivity. The addition of dedicated account managers and improved accessibility to customer service has also brought clarity and reliability to the support process, making it much easier to focus on my business without communication roadblocks.
FAST AND FRIENDLY SERVICE
What do you like best about the product?
IT HELPS KEEP OUR TEAM CONNECTED AND WE ARE ABLE TO ACCESS ANYTIME ANYWHERE
What do you dislike about the product?
NO DISLIKES, LOVE THIS SOFTWARE, YOU WILL NOT BE DISSAPOINTED
What problems is the product solving and how is that benefiting you?
I DO NOT HAVE ANY ISSUES AT THE MOMENT, BUT THEY DID HELP ME UPDATE MY CONTACT INFORMATION FAST AND EASY WHEN I FORGOT MY LOG IN
Stable platform with many features
What do you like best about the product?
The options of using a desktop phone, a PC app, and a mobile app.
What do you dislike about the product?
Getting support sometimes can be a long wait.
What problems is the product solving and how is that benefiting you?
The company is no longer needed to maintain the infrastructure of a traditional PBX system. The uptime is improved using RingCentral's cloud PBX platform.
Optimal Communication Tool
What do you like best about the product?
It allows my firm to be on top of communication in any direction whether to communicate internally or externally.
The software is user friendly and allows you to call, send SMS, Fax, Video Conferencing and more.
The software is user friendly and allows you to call, send SMS, Fax, Video Conferencing and more.
What do you dislike about the product?
PDF files cannot be shared via SMS, you just can't do it.
What problems is the product solving and how is that benefiting you?
None.
the customer service is great.
What do you like best about the product?
being able to send out mass message to our employees is very benificial. its also very easy to use.
What do you dislike about the product?
sometimes my issues take too long to get resolved
What problems is the product solving and how is that benefiting you?
the ease of contacting employees and clients.
RingEX have provided excellent service and resolved any issues quickly and easily
What do you like best about the product?
Staff are knowledgeable and able to fix technical issues quickly and easily. They show me through how to make changes in the system myself. The phone system is great and works well for us. It has all of the features of our old system. Set up was super easy.
What do you dislike about the product?
We have had no issues wtih RIngEX and there is nothing to dislike
What problems is the product solving and how is that benefiting you?
RingEX replaces our old PABX phone system that was not cloud based. It is working fine
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