RingCentral
RingCentralReviews from AWS customer
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RC Productivity
What do you like best about the product?
it encompases all of the things my business needas to be productive.
What do you dislike about the product?
We havent really come across anything that we dislike at this point.
What problems is the product solving and how is that benefiting you?
It combines deskphones, softphones, faxing and text capabilities.
Transition to RingCentral was surprisingly smooth
What do you like best about the product?
The team messaging feature is my favorite tool. As our company has grown from 10 employees to 30+, communication becomes a real challenge. With direct messaging and team messaging, it make collaboration so much easier.
We also like the phone call handling features that RingCentral has, such as call transfer, call park, call queues, recording, etc.
Being able to seamlessly swap between devices, (desktop PC, mobile phone, and even desk phone), is great! It has been a great replacement for our NEC phone system.
We use the system daily, and the uptime has been 100%. We now have a backup internet connection that our network automatically rolls over to in the (too frequent) event when our main fiber internet goes down. The NEC system did not work with the roll-over, RingCentral works fine.
We also like the phone call handling features that RingCentral has, such as call transfer, call park, call queues, recording, etc.
Being able to seamlessly swap between devices, (desktop PC, mobile phone, and even desk phone), is great! It has been a great replacement for our NEC phone system.
We use the system daily, and the uptime has been 100%. We now have a backup internet connection that our network automatically rolls over to in the (too frequent) event when our main fiber internet goes down. The NEC system did not work with the roll-over, RingCentral works fine.
What do you dislike about the product?
There is a bit of a learning curve, as with anything new. The most difficult part of the change was getting our old analog paging horns connected. But once we had the correct adapter connected, it works fine.
What problems is the product solving and how is that benefiting you?
Our main push to get a new phone system was because our primary fiber internet connection kept going out for several hours or more several times a year. We had an on premise VOIP PBX and it was not compatible with a roll over internet connection, as it required a fixed IP. Since implementation, our fiber internet connection was down for 3 days! So happy with our cellular back up connection worked as expected!
We have been using RingCentral for 3 years. We currently have 20 lines. Great customer service!
What do you like best about the product?
Ability to have unlimited number of extensions for all of our facilities. Great customer service when I need help.
What do you dislike about the product?
Sometimes complicated to do things on the app (configuring things), so I have to call for support.
What problems is the product solving and how is that benefiting you?
Trying to add a line and order a phone.
Great small business option for phone and voicemail
What do you like best about the product?
The option of using the RingCentral app to divert calls to staff mobile phones is very convenient.
What do you dislike about the product?
Set up is a bit tricky for phone greetings and messages but the personalized service makes short work of it as needed.
What problems is the product solving and how is that benefiting you?
Saving money on a conventional PABX system is the major benefit for us as well as the scheduled opening times and vm recordings duriing out of hours or busy periods when we are open by can't take calls.
EASY TO USE
What do you like best about the product?
THE TUTORIALS ARE EASY TO FOLLOW AND THE SUPPORT IS GREAT
What do you dislike about the product?
NOTHING SO FAR, EVERYTHING HAS BEEN GREAT
What problems is the product solving and how is that benefiting you?
STREAMLINE OUR CALLS
Full-featured voip service
What do you like best about the product?
easy cloud based interface
many of the options you need from a voip solution
easy setup and clear documentation
simple tie-in with other systems.
many of the options you need from a voip solution
easy setup and clear documentation
simple tie-in with other systems.
What do you dislike about the product?
customer support was sometimes difficult to get in touch with
What problems is the product solving and how is that benefiting you?
Our business used the cloud based fax service, as well as leveraged a digital to analog converter to recieve faxes to our fax machine. Setup was easy and there is plenty of documentaition to get up and running.
Great product and service
What do you like best about the product?
It's easy to set up new users and manage our account. Service is reliable and it's also nice to be able to use RingEX from your mobile phone.
What do you dislike about the product?
About every 4-6 months there has been a global issue that has taken our phones down for 1-3 days.
What problems is the product solving and how is that benefiting you?
It allows us to connect with remote colleagues as well as vendors.
Ringentral provides amazing value for business telephone service.
What do you like best about the product?
My team really likes the all in one mentality. Being able to send/receive Voice, SMS, Fax, Video Meetings, all from a user extension softphone anywhere is incredible.
What do you dislike about the product?
The only downside I have encountered is the challenge of SMS TCR registration, however this seems to not be a Ringcentral thing, more of a carrier item.
What problems is the product solving and how is that benefiting you?
Ringcentral is effectively our staff directory and primary call/fax/sms/video meeting solution. Having all of this functionality easily available to every user in our organization is a game changer.
Probably Does More Than I Know It Does
What do you like best about the product?
The thing I like about RingCentral is it has both mobile/iOS App as well as Windows App, which allows me to use it on my phone or computer.
What do you dislike about the product?
The Phone Tab was confusing for a while because there was no magnifying glass icon so it looked like you could not search contacts from the Phone Tab. This meant I was going to Contacts Tab to do a seach and dial each time. I just noticed the Phone Tab says "Enter a name or number" above the Dial Pad, and this then solved my issue.
What problems is the product solving and how is that benefiting you?
Our MSP is remote based, so we do not have physical office phones, and this allows our mobile phones or computers to be used to make and receive calls.
There are great upgrades!
What do you like best about the product?
SMS upgrades seems great. I will test it ASAP.
What do you dislike about the product?
CRM integration may still needs some upgrades
What problems is the product solving and how is that benefiting you?
SMS managing was not that great earlier .
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