RingCentral
RingCentralReviews from AWS customer
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Easy and good for compliance
What do you like best about the product?
I like that it is easy to use, everything is pretty straight forward. You also get email notifications for things received other than phone calls, that makes it easy for us to file in our management system. With this integration, we are able to keep compliant in our filing.
What do you dislike about the product?
The app on the phone is could use some updates, as there is not much you can do when receiving a call (just answer or reject).
What problems is the product solving and how is that benefiting you?
it has helped me in creating new users and adding new employees
Our Experience with Ring Central has been proficient and superb.
What do you like best about the product?
Ring EX has multiple features, easy integration, and an excellent customer support team.
What do you dislike about the product?
At this time there is nothing we do not like.
What problems is the product solving and how is that benefiting you?
We are not having any issues currently with RingEx
Ring Central - RingEx
What do you like best about the product?
We absolutely love using RingEx as a team. It’s incredibly easy to implement and set up, and the customer support team is both patient and highly responsive. The features are excellent for fostering daily communication, making our workflow much smoother.
What do you dislike about the product?
We haven't found anything that we dislike since using.
What problems is the product solving and how is that benefiting you?
As a cloud-based communication and VoIP platform, RingEx enables seamless collaboration, regardless of location. It simplifies information sharing and facilitates real-time responses from colleagues, enhancing overall productivity.
Helpful and Easy to Use
What do you like best about the product?
Anytime we need help or issues addressed, if we call into Ring Central Customer Support, we receive quick help and the agents are patient and willing to help. The software is easy to use every day and has a variety of features beneficial to our team.
What do you dislike about the product?
Occasionally we will have issues contacting our account manager, but are still able to receive help. And we do get a lost of ghost calls from random extensions.
What problems is the product solving and how is that benefiting you?
Allows us to have meetings with our whole remote team and allows us to easily communicate among each other and our clients all day.
Very smooth and helpful support
What do you like best about the product?
About to use application on your mobile phone or the actual VOIP phone
What do you dislike about the product?
Must learn the adminitration of the system and it can be a little complicated and have to ring support for help.
What problems is the product solving and how is that benefiting you?
It allows me to use the telephone anywhere while the tradition phone we had to get an electrician to move the phone
Slow customer service and difficult to navigate
What do you like best about the product?
I like that there are many options for front end receivign of calls and ability re get fax. When customer service is avaialble, they are very helpful.
What do you dislike about the product?
Very difficult to get assistance from customer service. Continual problems with messaging registration without any guidance how to resolve. The features are VERY difficult to configure without a roadmap from customer service on the line with you.
What problems is the product solving and how is that benefiting you?
Having my busienss phone and fax on the same service is super important to me. RingEX has that offering and makes it really convenient.
Reliable Communication Platform with Room for Improvement on Flexibility
What do you like best about the product?
We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized.
What do you dislike about the product?
Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle.
What problems is the product solving and how is that benefiting you?
As a commercial janitorial company, clear and streamlined communication is critical to our operations. RingEX has been instrumental in consolidating communications and collaboration across various teams and locations. It allows our cleaners and supervisors to stay connected effortlessly, while also ensuring smooth communication between our customers and our operations team.
We use RingEX to track customer complaints, manage supply requests for different sites, and handle work orders efficiently. One particularly helpful feature is the ability for employees to text the office and their supervisors when they miss a time punch, so corrections can be made quickly without disruption. Additionally, RingEX enables us to monitor phone lines remotely, whether from home or while on vacation, ensuring that we stay on top of operations no matter where we are.
By integrating these capabilities into one platform, RingEX has significantly improved our workflow, reduced response times, and made our operations more efficient and customer-focused.
We use RingEX to track customer complaints, manage supply requests for different sites, and handle work orders efficiently. One particularly helpful feature is the ability for employees to text the office and their supervisors when they miss a time punch, so corrections can be made quickly without disruption. Additionally, RingEX enables us to monitor phone lines remotely, whether from home or while on vacation, ensuring that we stay on top of operations no matter where we are.
By integrating these capabilities into one platform, RingEX has significantly improved our workflow, reduced response times, and made our operations more efficient and customer-focused.
Much Happier with designated account contact
What do you like best about the product?
Now that we have a contact name and direct email it has greatly improved our RingCentral experience. A direct phone # to our account mgr Francisco would be even better. Love the ability to record our calls. Also we were very unhappy until we were given ONE contact as our account mgr. This has chenged everything for the better
What do you dislike about the product?
Long hold times.
We would like a direct phone # to contact our account manager.
Were very unhappy with the TCR registration process. It still shows as under review despite being a week past the deadline
We would like a direct phone # to contact our account manager.
Were very unhappy with the TCR registration process. It still shows as under review despite being a week past the deadline
What problems is the product solving and how is that benefiting you?
We constantly has issues getting support until we were finally assigned to a contact at RC. Since then eveything has greatly improved.
Reliable service, prompt and knowledgeable customer support
What do you like best about the product?
Reliable service, prompt and knowledgeable customer support
What do you dislike about the product?
There are so many features when setting things up, I can get lost and need support
What problems is the product solving and how is that benefiting you?
One price for 800 number, several extentions, fax, and email.
Current food manufacturing RingEx customer
What do you like best about the product?
It's simply to use. Very intuitive. New employees don't need extensive training on it and most importantly it is flexible. We have employees who are remote, onsite, and hybrid so RingCentral handles all these different scenarios very smoothly and effortlessly.
What do you dislike about the product?
There are no downsides to using RingEX, but we did run into significant challenges getting SMS numbers registered in RingEX so we could use them to communicate with our employees. Apparently this registration process is very stringent based on current U.S. laws and it is handled through a third party company. The process is quite challenging with numerous failed attempts made until we finally got the numeber successfully registered.
What problems is the product solving and how is that benefiting you?
RingEX solves numerous problems. Namely fllexibility for employees who use different mobile phones and who sometimes work in the office, from home, or in the field. RingEX provides a flexible platform that supports all these work situations smoothly, seamlessly, and easily. We also enjoy the AI Assistant which takes notes during conference calls and relieves individuals from having to take notes during meetings to capture important information and action items.
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