RingCentral
RingCentralReviews from AWS customer
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Great product! Even better customer service!
What do you like best about the product?
Customer Service is top notch! Products and service is much more affordable than land lines with the convenience of apps on your desktop and cell phone.
What do you dislike about the product?
The initial setup is somewhat complex however the customer service department will either help you set it up completely or walk you through it over the phone.
What problems is the product solving and how is that benefiting you?
Cost effectiveness
Just getting started, but happy so far.
What do you like best about the product?
So far we are still in the initial setup stages, but the support of the team has been a huge help so far. We are very excited about our go live a few weeks out.
What do you dislike about the product?
So, far nothing in particular stands out negatively.
What problems is the product solving and how is that benefiting you?
RingEX will give us better control and visibility over our call center when compared to Zendesk Talk.
RingEX and RingCx experience
What do you like best about the product?
What I like best about RingEX is its all-in-one communication platform—combining voice, video, messaging, and fax—with a user-friendly interface and strong reliability for remote and hybrid teams.
What do you dislike about the product?
What I dislike about RingEX is that sometimes call routing and analytics can be inconsistent, and desktop app performance issues occasionally affect reliability for some users.
What problems is the product solving and how is that benefiting you?
RingEX solves **communication fragmentation** by unifying calls, messaging, and video in one platform, which benefits me by making **collaboration faster, more organized, and accessible from anywhere**.
RingCentral works great for our company
What do you like best about the product?
I love that you are leaning into the AI sector. it's also nice that there is an app for people that use their desk phones
What do you dislike about the product?
Ring groups is a little tricky to figure out initially, but once you do, it's nice.
What problems is the product solving and how is that benefiting you?
Allows us to set up users at remote locations with a phone number even though they don't have a desk phone.
Works great with some minor bugs
What do you like best about the product?
It is a great way to connect to customers. It has many features available. It allows us to communicate within our staff and with our customers.
What do you dislike about the product?
At the moment our company reports are not accurate due to calls not being recorded correctly to what CSR is answering the phone. Analytics just show calls going to main customer service line and does not show who picked up that call.
What problems is the product solving and how is that benefiting you?
It allows us to receive calls for our business across multiple office sites at the same time.
It's been a great experience.
What do you like best about the product?
The AI is really helpful when documenting.
What do you dislike about the product?
Unable to select dispositions when it comes to resolution of the calls.
What problems is the product solving and how is that benefiting you?
When our site is down, we are able to make videos calls from RingEX
All in one
What do you like best about the product?
the fact that i can go to one place for calls, meetings, text, etc.
What do you dislike about the product?
i wish it would integrate with Cinc so that all data can be pushed to our crm.
What problems is the product solving and how is that benefiting you?
it is easy to switch from call to video with a customer if things are escalating or if it would be easier to show the customer something.
The product is excellent, implementation was tricky.
What do you like best about the product?
it is very user friendly the ai functionality along with transcription is helpful.
What do you dislike about the product?
down side is the AI is not the best, seems to be improving with use.
What problems is the product solving and how is that benefiting you?
assisting with updating crm with call data
Sometimes the sound quality is poor. Generally RC is above average and innovative
What do you like best about the product?
I am liking the AI improvements in Ring Central. I like the number of features.
What do you dislike about the product?
I don't like that a voice message takes so long to process and sometimes the AI does a poor job of "translater". For example, I don't get all the numbers and words like "daughter" is translated "dog".
What problems is the product solving and how is that benefiting you?
I like that all calls and text messages will immediately receive a response when I am out-of-the-office
Easy Breezy!
What do you like best about the product?
Balto helps me make sure I follow the script and touch base on each subject.
What do you dislike about the product?
My agency has it set where I can't edit my phrases, but I don't think that is a Balto thing.
What problems is the product solving and how is that benefiting you?
Reminds me to ask every question.
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