RingCentral
RingCentralReviews from AWS customer
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RingEX saved me from two phones
What do you like best about the product?
I enjoy the clear conversation when hearing the other person speak! It's very easy to use and switch to mulitple numbers!
What do you dislike about the product?
I don't have anything bad to say, I enjoy using RingEX
What problems is the product solving and how is that benefiting you?
They aren't solving any problems. I've never had any issue!
Nurse Practitioner
What do you like best about the product?
All calls are handled- no missed calls, and great customer service
What do you dislike about the product?
It's sort of confusing at times to make changes with messaging
What problems is the product solving and how is that benefiting you?
No missed calls and pts get routed to the appropriate departments while listening relaxing sounds
Advanced VoIP functions that scales well and integrates AI
What is our primary use case?
What is most valuable?
RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions. It is scalable, serving large companies with up to 10,000 users.
Additionally, they are starting to incorporate AI into their systems, though Zoom is more advanced in this area.
What needs improvement?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
For how long have I used the solution?
I have used the solution for a couple of years.
What do I think about the stability of the solution?
RingCentral is stable.
What do I think about the scalability of the solution?
RingCentral scales well, serving large companies with potentially up to ten thousand users.
How are customer service and support?
I haven't personally used RingCentral's customer service, however, the medical practice I assisted found it difficult to get in touch, mainly due to a lack of common technical understanding between users and technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
It's slightly more difficult to set up than Zoom, but still much easier than on-premises systems like Avaya or Cisco Unified Call Manager.
What's my experience with pricing, setup cost, and licensing?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive and does not have additional fees.
What other advice do I have?
If I were assisting a client in an RFI or RFP process, I would include RingCentral as a solution to consider.
Overall, I rate the solution as nine out of ten.
Overall, we are satisfied with our service.
What do you like best about the product?
Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents.
What do you dislike about the product?
We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages.
Its a very complex system to navigate on the portal. It always requires a call for support to help.
Its a very complex system to navigate on the portal. It always requires a call for support to help.
What problems is the product solving and how is that benefiting you?
Its helping us with phone calls, to be on our computer, with headset, vs a desk phone that takes up desk real estate.
Good Features, Great Customer Support
What do you like best about the product?
Customer Support Team is very knowledgeable and helpful.
What do you dislike about the product?
It's not a very easy to use platform. I find myself challenged with certain set ups.
What problems is the product solving and how is that benefiting you?
Tracking calls by user.
Best option out there! Beats all the competition
What do you like best about the product?
The functionality and ease of user interface is what helps RingCentral stand out. We switched from another provider because calls would sometimes lag, and the desktop app and mobile app weren't designed very well. The customer support is outstanding, and we ported over all of our numbers easily from our previous provider.
What do you dislike about the product?
I wish there was a way to manage a SMS text line from a main company number or any main company number. This is a disadvantage, as you'll need to use another text service to be able to text from your company line, as RingCentral does not have this capability.
What problems is the product solving and how is that benefiting you?
Our business has multiple locations in different states, and we are a fully remote company. We rely on our communication software to keep us connected.
Ring Central Review
What do you like best about the product?
The system is incredibly user-friendly, offering a seamless experience across all devices, whether I'm in the office, working remotely, or on the go.
What do you dislike about the product?
There was just few times I lost connection while on the phone but that's a very rare case. so far, my experience was perfect.
What problems is the product solving and how is that benefiting you?
When we are dealing with our other employee remotely. Some of our staff are in the Philippines, in order for them to properly communicate with our patient RingCentral is the tool that we need to break the barrier.
Easiest VoIP system I have ever setup.
What do you like best about the product?
Customer service and ease of use with the system v
What do you dislike about the product?
Nothing I can think of except for certain customer support service hours.
What problems is the product solving and how is that benefiting you?
They have helped solved many years of troublesome VoIP systems.
A RingCentral Business Owner that Loves the RingEX and Cant Do Without It!
What do you like best about the product?
RingEX offers everything I need with voice, video and text messaging and the QoS and Uptime are reliable and without fail. I have never experienced issues as a user and business owner.
What do you dislike about the product?
Sometimes the video features can require review, or a refresher course, but I can always reference RingCentral Universisty and the abundance of helpful content and tutorials on their website.
What problems is the product solving and how is that benefiting you?
The integration of AI was a major step forward and need this feature for sales and business development.
The best of Ring Central
What do you like best about the product?
I am extremely satisfied with the exceptional service provided byRing Central. From the initial consultation to the ongoing support, their team has been nothing short of professional and dedicated to meeting our communication needs. The products they offer are intuitive and user-friendly, making it easy for our team to stay connected and collaborate effectively.
What stands out the most is their customer service – any questions or issues we've had have been addressed promptly, and the solutions offered are always tailored to our specific requirements. The reliability and high-quality performance of their systems have helped us streamline our operations and enhance productivity.
What stands out the most is their customer service – any questions or issues we've had have been addressed promptly, and the solutions offered are always tailored to our specific requirements. The reliability and high-quality performance of their systems have helped us streamline our operations and enhance productivity.
What do you dislike about the product?
I just need to enter the emergency address all the time.
What problems is the product solving and how is that benefiting you?
It helps me with communicating with our clients.
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