RingCentral
RingCentralReviews from AWS customer
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Could not live without Ring! central!
What do you like best about the product?
What I find that is most helpful is AI notes call recording and having available extensions for employees. We love Ring Central and would not know what to do without it!
What do you dislike about the product?
Believe it or not I have not had any serious complaints. There is so much to know on it. I guess I would like more one on one training.
What problems is the product solving and how is that benefiting you?
Communication issue following up on calls
It was a delightful experience
What do you like best about the product?
The security and reliability. RingEx is so easy to use.
What do you dislike about the product?
I have no dislikes at this time. If I had a complaint it would be that I have no complaint.
What problems is the product solving and how is that benefiting you?
Security
Great All-in-One Communication System
What do you like best about the product?
I like that I can communicate wherever I am. Whether I am in any of our office buildings, on the road, or working from home and no matter if I am on my computer, tablet, or cell phone, I can reach my co-workers. customers, and vendors easily. I can call, text, fax, chat, or video chat all from the same app. I can also use almost any deskphone brand I want, too. Implementation is fairly easy, and the admin side is simple and intuitive to use.
What do you dislike about the product?
If I find something I don't like about RingEX, I'll update this.
What problems is the product solving and how is that benefiting you?
Our old on-prem VoIP system was old and failing. With RingEX, the only on-prem hardware is desk phones; no server maintenance or backups required by IT. It is also feature rich, unlike our last system which was strictly a phone system, no texting, faxing, video conferencing, etc.
Easy switch, everything taken care of. Great Support.
What do you like best about the product?
Useful support, asking relevent questions.
What do you dislike about the product?
Account reps don't understand putting an out of office reply on email.
What problems is the product solving and how is that benefiting you?
Phone, SMS, Voicemail, and call management.
I'm impressed with RingCentral's platform.
What do you like best about the product?
As the Administrator of our Call Center, I rely heavily on our business metrics and performance analytics. These tools are invaluable in helping us deliver exceptional customer experiences.
The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.
By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction
The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.
By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction
What do you dislike about the product?
I've been utilizing our call center software, and while it provides valuable insights, I do have one major concern. As a call center with four queues routing calls to us, I wish I had a clearer understanding of the call routing logic.
Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.
This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance.
Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.
This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance.
What problems is the product solving and how is that benefiting you?
The reporting capabilities of our call center platform are invaluable to our team. With precise details on call timing and agent interaction, we can efficiently follow up with contacts and deliver seamless, personalized experiences.
In the healthcare industry, accuracy and timeliness are paramount. Every call represents a critical opportunity to provide exceptional care and support. Our platform's robust reporting enables us to meet these high standards, ensuring that we "get it right" for our patients and healthcare partners.
In the healthcare industry, accuracy and timeliness are paramount. Every call represents a critical opportunity to provide exceptional care and support. Our platform's robust reporting enables us to meet these high standards, ensuring that we "get it right" for our patients and healthcare partners.
The support team is very responsive on chat, I do like having that support
What do you like best about the product?
The ease of tech support and the ability to get correct analytics quickly.
What do you dislike about the product?
I wish we knew when outages or updates were happening.
What problems is the product solving and how is that benefiting you?
We switched from Aircall to RingCentral and it made the transition very easy. We were struggling with pulling analytics and being able to easily monitor our representatives and the call qualities.
Ring is a fantastic platform to replace traditional phone systems
What do you like best about the product?
Easy to administrate, functionally similar to MS Teams. Removes redundant sytstems and incorporates them into one product.
What do you dislike about the product?
This system is 100% reliant on operational network connectivity. If your ISP goes down, so does your phone functionality. Its imperative that you have redundant ISP functionality for ciritcal team members or you could lose connectivity in Emergency/Crisis situations.
What problems is the product solving and how is that benefiting you?
It incorporates multiple platforms into one package.
Overall a happy customer!
What do you like best about the product?
We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire.
What do you dislike about the product?
Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying.
What problems is the product solving and how is that benefiting you?
RingEX helped digitalize our system from the analog one we had before, and it's helpful for our team to be able to answer calls remotely.
Nice CallCenter option for Small businesses
What do you like best about the product?
Its handy to use. We are a team of 3 with 2 phone lines and use this app daily. We alternate who is there and when based on call volume. Calls, Texts and Voicemails come through clear and timely. Texts and Voicemails get sent to our email so its easy to see and follow up with customers.
What do you dislike about the product?
There are little things like registering address for 911 calls.. we all work from our own homes and the account is listed under the company address.. it will randomly decide it needs the address updated and then calls arent coming through and cannot call out until we re enter the business address.
What problems is the product solving and how is that benefiting you?
Allows a company phone with multiple numbers for our multiple locations we service across Canada. This allows incoming and outgoing calls and texts without our staff having to use their cell phones or the company to provide phones. A double line allows the other line to ring through to the 2nd team member so our missed calls are minimal.
Great tool for sales tracking, but needs some improvements
What do you like best about the product?
The dashboard is super intuative and makes tracking sales leads so much easier. I can see all my customer interactions, track my progress, and organize my daily tasks in one place. The visual charts and graphs help me understand our sales performance quickly. Its relly helpful for someone like me who needs to stay on top of multiple leads at amogh naturals
What do you dislike about the product?
There are a few things that bug me. The mobile app can be pretty slow and sometimes freezes when im trying to enter customer info on the go. Customer support takes forever to respond when i have technical issues, like sometimes it takes 2-3 days to get a proper reply. The pricing is also bit on the expensive side for smaller teams like ours. Also, the reporting features, while good, could use more customization options
What problems is the product solving and how is that benefiting you?
Our sales process was a total mess before ringex. We were switching tons of spreadsheets and different tools that just didnt work together, it was a nightmare! Now, everything's different. ringex basically saved our sales team. We can now see exactly where each potential customer is in our sales pipeline. No more guessing or wondering what happened to that lead from last week. The reminder system is really good, it makes sure we follow up at the right time and dont let any opportunity slip away. We used to have this crazy situation where important messages would get lost between shifts. One team wouldnt know what the other was doing. Now, with ringEx, everyones on the same page. Its like having a super smart assistant that keeps everything organized. We can see our sales trends, understand which products are selling, and even predict whats gonna happen in the next few months. For a small company like ours, this is huge. We dont have a massive team or tons of resources, so every sale count. We spend less time on paperwork and more time actually talking to customers and closing deals.
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