RingCentral
RingCentralReviews from AWS customer
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They need to work on there technical team, there call center team do not reponse on time.
What do you like best about the product?
The interface is good. can be installed easily on mobile.
What do you dislike about the product?
They need to work on there technical team, there call center team do not reponse on time.
What problems is the product solving and how is that benefiting you?
They solved their texting campaign. earlier we waited for the month was not able to send a text.
Most feature loaded user friendly VOIP phone system I have used
What do you like best about the product?
I switched to RingEX due to the feature list and user interface. The calls are reliable, and the system is incredibly well laid out and easy to use.
What do you dislike about the product?
I haven't found a downside yet. It has worked flawlessly for my office.
What problems is the product solving and how is that benefiting you?
Our previous VoIP system probably had similar features, but getting the customer service to help you get it set up was impossible. They kept sending me 20 page PDF files with instructions rather than jumping on the phone with me to walk through the set up. RingEX will do just the opposite. They will do a video call with you for implementation, but there is plenty of help available in their knowledge base if you need to do a quick search for a change you're looking to make, etc. With RingEX, I am using all of the features we need for our office.
Cost is good, features are WOW
What do you like best about the product?
It's ever-growing set of features that make my team more effective
What do you dislike about the product?
Like most things that are powerful, it's sometimes difficult to figure out how to use the feaatures.
What problems is the product solving and how is that benefiting you?
In 2022 we had a need for a new VoIP phone system. We'd been early adopters of cloud-phone systems, back in 2013. Now we'd outgrown that and the vendor was increasing price without increasing service.
RingEX, formerly RingCentral, really delivered. The flexibility with devices, customer service, and features were attractive from the start. In addition, the cost was significantly lower for the feature set available. As time has moved on, RingEX continues to deliver new and innovative features. The recent release of RingSense AI delivers powerful, time-saving, features that greatly improves the user's effectivness.
Its apparent that these features will continue to grow and this will become the leader in the industry.
RingEX, formerly RingCentral, really delivered. The flexibility with devices, customer service, and features were attractive from the start. In addition, the cost was significantly lower for the feature set available. As time has moved on, RingEX continues to deliver new and innovative features. The recent release of RingSense AI delivers powerful, time-saving, features that greatly improves the user's effectivness.
Its apparent that these features will continue to grow and this will become the leader in the industry.
Would have preferred an email with the Slides
What do you like best about the product?
The text and transcription features. Versatility.
What do you dislike about the product?
Sometimes it can become too technical for users to manage on their own.
What problems is the product solving and how is that benefiting you?
Streamlining call flows. Directing all other calls to operators.
Excellent system for small or large businesses!
What do you like best about the product?
I love the ability to read voice messages via transcription. The ease of forwarding calls to other numbers and remote access for today's work environment. Implementation was seamless and customer support is always available and helpful.
What do you dislike about the product?
Sometimes the video conferencing can be a little confusing to navigate.
What problems is the product solving and how is that benefiting you?
Ease of video conferencing included in cost of phone useage and not having to implement a 3rd party service.
Always improving
What do you like best about the product?
RingEX is committed to constant improvement and remaining cutting edge
What do you dislike about the product?
Former limits on texts, but seems resolved
What problems is the product solving and how is that benefiting you?
HIPAA compliant communication
RingEX must have
What do you like best about the product?
push to talk, soft phone, MS Teams integration
What do you dislike about the product?
the video conf is still a bit clunky compared to Zoom
What problems is the product solving and how is that benefiting you?
push to talk allow everyone to be connected real-time on the field for us.
I find RingCentral dependable for my small business
What do you like best about the product?
I like the support that I've received in setting up my consul. And also the price.
What do you dislike about the product?
I'm having a hard time setting up the SMS and also the caller ID
What problems is the product solving and how is that benefiting you?
Setting up my account
Good Technology That Works and Is Easy to Use
What do you like best about the product?
The website and app make it easy to see activity and history.
What do you dislike about the product?
Navigating the setting can be a bit challening to determine where things are or how to set things up.
What problems is the product solving and how is that benefiting you?
Simple, easy, cost effective platform
When I needed business critical and quick support, Ring Central delivered!
What do you like best about the product?
I have really enjoyed the ease of use. I make outbound calls all day and often have to immediately switch to video conference. The ease in which I can share my personal meeting link AND the ease with which my clients can access the meeting makes this a valuable tool for my daily production.
What do you dislike about the product?
I would like to be able to have an autodialer feature. If I could upload leads for example, and autodial down my list... that would be a game changer for me.
What problems is the product solving and how is that benefiting you?
I love the click to call feature so I can call directly from my 3rd party lead platform and right into RingEX. My role requires video conferencing and screen sharing with my clients, once we start our meeting, and RingEX makes it so easy to initiate and manage the conference call successfully.
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